EN
92
Warranty, technical service, spare parts, accessories
www.bora.com
11 Warranty, technical service, spare parts,
accessories
BORA will correct defects in BORA products at its
own discretion by repairing or replacing the product.
All costs for the correction of defects under the
manufacturer’s warranty shall be assumed by BORA.
Expressly not covered by the BORA manufacturer’s
warranty are:
O
BORA products that were not sold by authorised
BORA retailers or salespersons trained by BORA
O
Damage caused by non-adherence to the
operating instructions (including product care and
cleaning). This represents improper use.
O
Damage caused by normal use,
O
Damage caused by external influences (such
as transport damage, improper removal and
installation, ingress of condensation, damage
caused by the elements such as a lightning strike)
O
Damage caused by repairs carried out by the
owner, repairs or attempts to repair carried out
by unauthorised BORA staff or companies not
authorised by BORA
O
Damage caused by water or dirt due to missing
covers or elements
O
Damage caused by water placed inside the oven
chamber
O
Damage caused by extending the water supply
and drainage hose without drinking water
certification or by extending non-specified pipes
with an adapter
O
Damage to
- plastic frames
- glass components
- metal components (coated and uncoated)
- touch display
- plastic and other wearable parts
O
Damage caused by electrical voltage fluctuations
O
Secondary damage or claims for damages beyond
the defect
Legal claims, particularly statutory claims for defects
or product liability are not limited by the warranty
and can be asserted free of charge.
If a defect is not covered by the manufacturer’s
warranty, a claim may be made against the BORA
Technical Service.
BORA shall not assume the resulting costs.
X
Observe all safety and warning information
(see “2 Safety”).
11.1 BORA
manufacturer’s warranty
BORA provides its end customers with a 2-year
manufacturer’s warranty for its products. The end
customer is entitled to this warranty in addition to the
statutory claims for defects against the sellers of our
products.
The manufacturer’s warranty applies to the BORA
products listed here that are sold by authorised
BORA retailers or salespeople trained by BORA
and are installed in the European Union (excluding
overseas territories), Switzerland, Liechtenstein,
Ukraine, Russia, Norway, Serbia, Israel, the UK,
Iceland, India, Australia and New Zealand, with
the exception of products referred to by BORA as
universal products or accessories:
O
BORA X BO steam oven
O
BORA multi-drawers
The manufacturer’s warranty starts as soon as the
BORA product is handed over to the end customer
and is valid for 2 years. Registering on www.mybora.
com enables the manufacturer’s warranty to be
extended to 3 years.
The manufacturer’s warranty requires expert
installation of the BORA products by an authorised
BORA retailer (in accordance with the valid BORA
ventilation handbook and operating instructions
at the time of installation). During use, the end
customer is to adhere to the specifications and
instructions in the operating manual.
When filing a warranty claim, BORA must be
directly notified of the fault and the receipt must be
presented. Alternatively, proof of purchase can be
provided by registering on www.mybora.com.
BORA guarantees that all BORA products are free
from material and production defects. The defect
must exist prior to delivery of the product to the end
customer. Filing a warranty claim does not interrupt
the warranty period, nor shall the period start anew.
