ver.2016 r1
TROUBLESHOOTING
NOTE:
*
Propane tanks are equipped with a safety shutdown device that may cause low
or no gas/flame at the burners if operating and lighting instructions are not followed
exactly. If you suspect the propane tank safety shutoff is in effect, shut off all burner
control valves and the propane tank valve. Then read and follow the lighting instructions
exactly. Lighting instructions are located in this owner’s manual. If the problem persists,
continue troubleshooting, or contact your local dealer or distributor for assistance.
PROBLEM
POSSIBLE CAUSE
CORRECTION
Ignition system
failure
1. Power supply failure
2. Improper air shutter
adjustment
3. Low gas pressure
4. Front carry-over port
5. Igniter switch
malfunction
1a. System reset: Disconnect (wait 10 minutes
minimum) and reconnect power to grill. With
lights OFF, test ignition.
1b. Replace power supply.
2. Adjust air shutters.
3. Have the gas co. check supply pressure.
4. Clean burner ports.
5. Contact dealer for replacement.
Insufficient heat /
low flame
1. Improper air-shutter
adjustment
2. Using propane orifice
for natural gas
3. Low gas pressure/
flame (propane)
4. Low gas pressure/
flame (natural)
5. L.P. regulator hose
cracked due to age
1. Adjust air shutters.
2. Check/change orifices.
3. Shut off all valves, including propane tank,
and follow lighting instructions exactly.
(See important note* below.)
4. Have the gas co. check pressure at grill.
5. Replace L.P. regulator hose.
Uneven heating
1. Burner ports partially
blocked by debris.
2. Small spiders or
insects in burner
3. Improper air shutter
adjustment
1. Remove burners and clean out ports.
2. Inspect burners and orifices for spider
webs or other debris that may block flow.
3. Adjust air shutter.
Rotisserie noisy
1. Rotisserie out of
balance
1. Adjust rotisserie counterbalance.
Interior light(s) not
operating
1. Light switch not
functioning
2. Bulb(s) burned out
3. Power supply failure
1. Re-connect external power to grill or
contact dealer for replacement.
2. Contact dealer for replacement.
3. See 1a of
Ignition system failure
section
above and/or replace power supply.
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