3
Q. What costs are my responsibilities during the
warranty period?
A. The customer’s responsibility includes non-
warranty repairs, accident damages, and all costs
of normal maintenance service such as oil and
spark plugs.
Q. What are some examples of “abnormal” strain,
neglect, or abuse?
A. These terms are general, as it would be impos-
sible to provide a complete list. Some speci
fi
c
examples include: Running the machine out of
oil; lack of proper maintenance; or operating the
machine with a broken or damaged part which
causes another part to fail. If you have any
speci
fi
c questions on operation or maintenance,
please contact your dealer for advice.
Q. Does the warranty cover incidental costs such as
transportation due to a failure?
A. If it is determined that it is an emmissions re-
lated problem the warranty will cover this cost.
However, if the warranty claim is not emissions
related, these costs are not covered.
Q. May I perform any or all of the recommended
maintenance shown in the Owner’s Manual
instead of having the dealer do them?
A. Yes, if you are a quali
fi
ed mechanic and fol-
low the procedures speci
fi
ed in the Owner’s and
Service Manual. We do recommend, that items
requiring special tools or equipment be done by
a BOLIY generator dealer.
Q. Will the warranty be void or cancelled if I do not
operate or maintain my new BOLIY exactly as
speci
fi
ed in the Owner’s Manual?
A. Yes. The warranty on a new BOLIY can be
“voided” or “cancelled”.
If a particular failure is caused by operation or
maintenance other than as shown in the Owner’s
Manual, that failure will not be covered under
warranty.
Q. What responsibility does my dealer have under
this warranty?
A. Each BOLIY generator dealer is expected to:
1. Check the operation of the generator before sale.
2. Explain the operation, maintenance, and
warranty requirements to your satisfaction at the
time of sale, and upon your request at any later
date.
CUSTOMER SERVICE
If your generator isn’t functioning or encounter
technical problems, our authorized team of techni-
cians is available to help you get your Boliy Gen-
erator back up and running as quickly as possible.
To take full advantage of our service center please
choose one of the following options for your repair:
1) For the fastest service, you may exchange your
unit for a ready-to-go unit of equal age and
condition. A $500 deposit will be required and will
be refunded when the defective unit is returned. All
replacement units will be shipped within 24 hours.
2) Return your defective unit and it will be repaired
within 10 days and returned to you at no charge.
CHANGE OF ADDRESS
The federal government requires each manufacturer
to maintain a complete, up-to-date list of all
fi
rst
purchasers against the possibility of a safety-related
defect and recall. This list is compiled from the
purchase registrations sent to BOLIY. If you should
move after you have purchased your new generator,
please advise us of your new address by sending a
post-card listing your BOLIY model name, engine
number, and dealer name as it is shown on your
warranty identi
fi
cation, your name and new mailing
address. Mail to:
BOLIY USA
6800 Otter Lake Road
Lino Lakes, MN 55038-4428
Contact Number: 651-407-1457
This will ensure that BOLIY has an up-to-date
registration record in accordance with federal law.
WARRANTY FAQ
