LEMUR-M TICKET PRINTERS
Operator’s Manual
Lemur-M
Lemur-MK
RevA: 08.07.18
Page 1: ...LEMUR M TICKET PRINTERS Operator s Manual Lemur M Lemur MK RevA 08 07 18...
Page 2: ...ensor 14 9 1 4 Head of Form Sensor 15 9 2 Burster Assembly 16 9 3 Magnetic or Non magnetic Module 17 9 4 Logic Board 18 9 4 1 Logic Board Removal 18 9 4 2 Logic Board Installation 18 9 5 General Clean...
Page 3: ...t stock improper operating conditions etc are excluded from this warranty Warranties for printers are 1 year from date of shipment NOTE The print head is a consumable part and is warranted for 90 days...
Page 4: ...e installation is conducted Review the programming guide for additional details 2 0 Unpacking the Printer The printer is shipped in a ruggedized container Please save packing material for future use R...
Page 5: ...50V configuration United Kingdom only The supply plug must comply with BS1363 3 pin 13 amp and be fitted with a 5A fuse which complies with BS1362 The mains cord must be HAR or BASEC marked and be of...
Page 6: ...ocasystems com tickets_specs7 html for magnetic strip layout specs Press the TEST button so the printer will automatically positioned the ticket stock the green READY led will be illuminated press the...
Page 7: ...ket stock should be loaded with the thermal side of the ticket facing up as seen in the photo below For a bottom encoding printer the ticket stock should be loaded with thermal side of the ticket faci...
Page 8: ...ty of customer requirements For a comparison of the different electronics packages refer to the BOCA Systems website under the BASIC section For a listing of configuration choices refer to the BOCA Sy...
Page 9: ...rial number 271200 are USB 1 1 compliant devices Printers after serial number 271200 are USB 2 0 compliant devices ETHERNET Optional is a standard RJ45 Ethernet cable connection WI FI Optional is comp...
Page 10: ...creases will seriously exponentially degrade the head life The thermal paper can affect the electrical head life in two ways Insensitive slow papers will typically encourage the user to increase the v...
Page 11: ...bly As a safety precaution all service to the printer should be done by qualified persons with power off and the AC cord unplugged from the printer Following any procedure requiring the removal of cov...
Page 12: ...he head mounting block or plate to remove pressure from the thermal head Photo A 4 Lift up on the head mounting block thermal head to remove Photo B 5 Clean the thermal print head surface the side tha...
Page 13: ...n a Lemur M built prior to June 2014 Above photo shows print head used in a Lemur M built after May 2014 Printers build after February 2015 will have a black stick on the print head that is required f...
Page 14: ...1 1 Thermal Print Head 3 Apply a small amount of Isopropyl alcohol onto a paper towel to clean the rubber roller 4 Clean only the part of the rubber roller where the ticket stock makes contact 5 Rota...
Page 15: ...from building up NOTE The sensor may require more frequent cleaning in dusty environments or when using inferior ticket stock The thermal head also will have a black stick on the bottom that is positi...
Page 16: ...nt and burst position The required cleaning interval may need to be increased depending on the quality of the ticket stock and the amount of dust entering the print area Excessive build up of paper du...
Page 17: ...of material is seen on the blade Material buildup will mostly be found on the backside of the blade that faces where the tickets are loaded into the printer Using a 6 cotton tipped applicator and iso...
Page 18: ...will eject ticket stock if loaded out of the printer If needed pull the stock out of the printer The front display will guide you through the rest of the operation 4 INSERT STRIP Insert the P N P63 1...
Page 19: ...Gain access to the logic board This is done by removing the enclosure Lemur M and electronics cover 2 Note where all the cables plug into the logic board 3 Unplug connectors connected to the main log...
Page 20: ...ad 200dpi 19 423809 In feed Guide Roller Assy 20 422590 Stepper Motor 21 P28 1020 Switch Ticket Load 22 AC161A5 LCD Display 23 423236 2 Take Out Head Cam Lock 24 5316H Control Panel Decal 25 421932 DS...
Page 21: ...Head 3 25 200dpi printers built after May 2014 s n 306677 higher 53 423760 L3B 1 300 Platen complete 300dpi printers built after May 2014 s n 306677 higher 53 423760 L3B 1 200 Platen complete 200dpi...
Page 22: ...21 Above photo is of the Lemur MK or a Lemur M with its enclosure removed 12 22 27 13 1 4 17 26 14 33 32 20 13 49 47 46 50 45 48...
Page 23: ...22 31 28 15 8 27 18 27 8 9 10 35 35 Ticket entrance of a Lemur M with magnetic encoding Above photo is of a Lemur M built prior to June 2014 19 16 15A after May 2016...
Page 24: ...5 35 Above photo is of a Lemur M or Lemur MK with top encoding magnetic module 52 Above photo is of a Lemur M built after February 2015 that has a SQ load opto S N 320833 higher This type of printer r...
Page 25: ...on magnetic module 40 39A 41 41 Above photo is of a Lemur M or Lemur MK with non magnetic module Printers S N 349986 higher 42 55 55 55 55 41 41 Above photo is of a Lemur M or Lemur MK with bottom enc...
Page 26: ...number 423917 item 45 was phased out for 424031 item 45A If installing a 424031 power supply in place of a 423917 power supply you will need to order associated cables too Click here to return to Tab...
Page 27: ...for further assistance 3 POWER IS ON BUT TICKET WILL NOT LOAD a See 2 b Make sure the print head cam lock assembly is fully locked in the closed position Consult Thermal Print Head section c Check th...
Page 28: ...BURSTED ALL THE WAY THROUGH TICKET a Clean off Head of Form Sensor with air Consult Head of Form Sensor section b Check that the platen is clean Consult Platen Rubber Drive Roller section c Inspect th...
Page 29: ...through the menu topic use MENU stopping on the topic you wish to change 4 Press CHOICES to scroll through choices in the selected topic NOTE The printer displays a blinking cursor for the values pre...
Page 30: ...rmal self test ticket pattern factory default CONFIGURATION 1 To print configuration settings if printing on a 1 wide ticket CONFIGURATION 2 To print configuration settings if printing on a 2 wide tic...
Page 31: ...nables the operator to change the printer s Ethernet Subnet Mask value See Appendix B DEFAULT GATEWAY Enables the operator to change the printer s Ethernet default Gateway value See Appendix B Program...
Page 32: ...e printer s control panel if your printer has an optional LCD display ETHERNET Quick Installation Guide Connect the printer to your network the IP address will be automatically assigned by your DHCP s...
Page 33: ...lling through different topics 3 Using the MENU button scroll down to the IP ADDRESS and press the CHOICE button 4 The blinking cursor indicates the current IP numeric value selected Every time you pr...
Page 34: ...o the host computer then start at step 4 On the host computer you are installing the drivers on you will want to make sure you have the following Administrate privileges as most Windows systems requir...
Page 35: ...ck on the BocaPrintDrivers folder to open it up Right click on boca bat and click on Run as administrator 7 You will see two DOS command windows open The first will be looking for an older version of...
Page 36: ...TO PAGE 41 The below steps are for Windows 7 operating system only 1 Connect the USB cable to the host computer and power on the printer If you are connecting to the printer via Ethernet or Wi Fi the...
Page 37: ...up Click on Create a new port choose Standard TCP IP Port Click on the Next button 8 Type in the IP address that is shown on the self test ticket in the Hostname or IP address field When typing in the...
Page 38: ...d aid in determining the correct driver to select 11 When the version driver menu comes up click on the Next button Driver DPI Firmware PCL listed Boca BIDI FGL 22 42 200 DPI 200 22 or 42 NO Boca BIDI...
Page 39: ...Printer Sharing menu comes up you may choose to share this printer or not Click on the Next button 14 On the last menu you have the option to choose if you want to make the BOCA your default printer...
Page 40: ...r is not able to print a self test ticket then consult the 4 0 Installation section of the user manual www bocasystems com documents lemur_manual pdf 1 Go to the Devices and Printers page 2 When the D...
Page 41: ...for reference only and your test page may look different Above is from a 200DPI FGL printer with 2 x 5 5 stock Above is from a 300DPI FGL printer with 3 25 x 6 5 stock If you were not able to install...
Page 42: ...B Printing Support and drivers will automatically install The image below is of a 300dpi driver being installed The driver name may vary due to the printer s DPI and logic board level Go to page 13 to...
Page 43: ...in the address don t include the leading zeroes If IP 189 010 000 002 then type in 189 10 0 2 You also have the option of typing in a specific Port name or leave as the IP address Uncheck the Query th...
Page 44: ...13 When the below menu comes up click on next Your name may vary from what is shown below Driver DPI Firmware PCL listed Boca BIDI FGL 22 42 200 DPI 200 22 or 42 NO Boca BIDI FGL 24 44 200 DPI 200 24...
Page 45: ...On the last page click on the Print a test page button and a windows test page should be printed by the printer This indicates the driver is communicating with the printer Click on the Close button a...
Page 46: ...t then consult the 4 0 Installation section of the user manual www bocasystems com documents lemur_manual pdf 14 Below is one of many ways to get to the devices and printers menu 1 Right click the bot...
Page 47: ...t driver is communicating with the printer Below are some samples printouts for reference only and your test page may look different Above is from a 200DPI FGL printer with 2 x 5 5 stock Above is from...
Page 48: ...html NOTE You must have full Administrative Privileges in order to download and install drivers 1 The BOCA MAC print drivers are designed only for FGL protocol printers They will not work with PCL pro...
Page 49: ...stall button 9 If your system is administrator password protected then the below dialog box will appear Enter in the appropriate Name and Password click on OK button 10 Click on the Close button 11 Cl...
Page 50: ...up do the following a Click on the IP icon b Address type in the IP address that is shown on the self test ticket c Protocol choose HP Jetdirect Socket d Name you may keep the default name or change i...
Page 51: ...ge 52 Above is the correct printer image Above is incorrect printer image go to page 52 The following will guide you through doing a Windows test page to confirm the driver is communicating with the p...
Page 52: ...mage Below are some samples printouts for reference only and your test page may look different Above is from a 200DPI FGL printer with 2 x 5 5 stock Above is from a 300DPI FGL printer with 3 25 x 6 5...
Page 53: ...ho had several damaged permissions and had to Repair Disk Permissions You may contact Apple support for assistance in how to run this utility OPTIONS 1 Cut options are Normal Cut each ticket Disable N...
Page 54: ...allation to make sure you have the printer properly setup 2 On your Window s desktop click on the START icon and then click on PROGRAMS to see all your computer s programs 3 Find Boca Systems and clic...
Page 55: ...he yellow PCL Test Ticket button 7 Once the Test Ticket selection box comes up choose Standard MagMini for FGL or HP MagMini for PCL then click on the OK button to print out a ticket 8 You may also pr...
Page 56: ...If you are not able to get a self test ticket refer to the user s manual to make sure you have the printer properly setup 2 Go to your download folder and you will see the customer program you chose...
Page 57: ...ram 7 You may also print more than one ticket by changing the number of tickets you want to printer See next page for sample printouts Above sample FGL Standard ticket was printed on 2 125 x 3 375 non...
Page 58: ...our interface or driver selected then clicks on the Enable FGL for PCL button For the MAC customer program under the Select Printer Operation choose Enable FGL Commands HP Click on the Yes Click the Y...
Page 59: ...ttings it will be required to temporarily connect a cable between the printer and the host computer We recommend that the Wi Fi be configured by either your system administrator or IT support staff Th...
Page 60: ...ecurity Mode Allows the user to communicate through the network using WPA or WPA2 Personal wireless encryption When this security encryption mode is chosen it will be required to enter the WPA Shared...
Page 61: ...be established in less than 60 seconds or as long as 5 minutes Messages will be displayed on the LCD display when the printer is connecting When it is connected the display will show a series of up t...
Page 62: ...d This service will become available one week after the platinum plan begins The following items are not covered by the service plans Preventative Maintenance the customer is responsible to provide a...
Page 63: ...d for covered printers at BOCA s sole discretion as needed Email support for non warranty non contract printers is billable at 100 00 per incident However BOCA may at its sole discretion choose to wai...
Page 64: ...63 APPENDIX J REFERENCE DRAWING...
