BMW Motorrad IV, Owner'S Manual, Page: 45 / 52

BMW Motorrad Navigator IV Owner’s Manual 43
Appendix
Troubleshooting
Problem/Question Solution/Answer
My Navigator IV never
gets satellite signals.
Take your Navigator IV out of parking garages and away from tall buildings and trees. Remain stationary for several minutes.
My Navigator IV does
not charge in my
vehicle.
Check the fuse in the automotive power cable.
Ensure the vehicle is turned on and is supplying power to the power outlet.
Your Navigator IV can only charge between 32°F and 113°F (0°C and 45°C). If the Navigator IV is placed in direct sunlight or in a
hot environment, it cannot charge.
Use the automotive cable to charge the unit. The USB connector on the automotive mount cannot be used to charge the Navigator
IV.
How do I clear all my
user data?
Hold your finger on the lower-right corner of the Navigator IV screen while it is turning on. Keep your finger pressed until the
message appears. Touch Yes to clear all user data.
The Navigator IV is
locked up/frozen.
If the Navigator IV screen stops functioning, turn off the Navigator IV, and then turn on the Navigator IV. If this does not help, press
the Power button and hold it for 8 seconds. Turn on the Navigator IV again. The Navigator IV should operate normally.
The touchscreen is
not responding to my
touches properly.
Turn off the Navigator IV. Hold your finger on the screen and then press and hold the Power button. Hold until the calibration screen
appears.
Follow on-screen instructions.
I cannot hear audio
through the internal
speaker.
From the Main menu, touch Volume , verify that Mute is not select and the volume is not set at 0% .
The audio you are trying to listen to may not play through the device you are using. See the audio options matrix on page 36 .
My battery gauge does
not seem accurate.
Allow the unit to fully discharge, and then fully charge it (without interrupting the charge cycle).
My phone will not
connect to the
Navigator IV.
Touch Tools > Settings > Bluetooth . Verify that the Bluetooth field is set to Enabled .
Ensure your phone is turned on and is less than 33 feet (about 10 meters) away from your Navigator IV.
Go to www.garmin.com/bluetooth for more help.