BMPRO SwayControl, Owner'S Manual, Page: 18 / 20

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Warranty Terms and Conditions
Registering your BMPRO product is an important step to ensure that you receive all of the benefits you are
entitled to. Please visit https://teambmpro.com to complete the online registration form for your new product
today.
1. BMPRO goods come with guarantees that cannot be excluded under Australian Consumer Law. You are
entitled to a replacement or refund for major failure and for compensation for any reasonably foreseeable
loss or damage. You are entitled to have the goods repaired or replaced if the goods fail to be of acceptable
quality and the failure does not amount to a major failure. The benefits under this Warranty are in addition
to your other rights and remedies under a law in relation to the goods to which this Warranty relates (the
Australian Consumer Law).
2. BMPRO warrants products against defects for a period of two years, commencing from the original date of
purchase. Proof of purchase is required before you can make a claim under this warranty.
HOW TO PROTECT YOUR RIGHTS UNDER THIS WARRANTY:
3. The SwayControl is designed to be installed by a suitably qualified installer. You or your installer should
carefully inspect the product before installation for any visible manufacturing defects. We accept no
responsibility in addition to our consumer guarantee obligations where a product has been installed
incorrectly.
4. This warranty does not extend to product failures or defects caused by, or associated with, but not
limited to; failure to install or maintain correctly, unsuitable physical or operating environment, accident,
acts of God, hazard, misuse, unauthorised repair, modification or alteration, natural disaster, corrosive
environment, insect or vermin infestation and failure to comply with any additional instructions supplied
with the product.
5. BMPRO may seek reimbursement of any costs incurred by BMPRO when a product is found to be in proper
working order or damaged as a result of one or more of the warranty exclusions mentioned in point 4 of this
statement.
6. To enquire or make a claim under this warranty, please follow these steps:
a. Prior to returning a BMPRO product, please email customerservice@teambmpro.com to obtain a
Return Material Authorisation (RMA) number.
b. Package and send the product to:
BMPRO Warranty Department
19 Henderson Road
Knoxfield, VIC 3180
Please mark RMA details on the outside of the packaging.
c. Please ensure the package also includes: a copy of the proof of purchase, a detailed description of the
fault and your contact details including phone number and return address.
7. BMPRO will not be liable for any costs, charges or expenses incurred in the process of returning a product
in order to initiate a warranty claim.