ComCenter II User Guide v1.3
Page
27
of
32
© 2022 Blue Sky Network, All Rights Reserved
Installation & Startup Troubleshooting
SYMPTOM
CAUSE
RESOLUTION
Satellite icon (green) LED never
stays on solid and continues to
blink.
ComCenter II is unable to find
or register with the Iridium
network.
Verify that SIM card is installed,
activated, and unlocked. Ensure
antenna is not obstructed and
cable length or max dB loss has
not been exceeded.
Busy signal present on RJ-11
analog phone.
The ComCenter II is unable to
sync with the Iridium network.
Ensure the SIM card is installed,
activated, and unlocked. Verify
antenna is not obstructed and
cable length or max dB loss has
not been exceeded.
Signal strength drops when a
call is placed.
Antenna may be obstructed (a
360-degree clear view of the
sky is required for proper
operation).
Re-position antenna away from
obstructions.
Antenna cable length is
exceeded or there are too
many splices in the cable run.
Confirm the cable length has
not been exceeded or eliminate
unnecessary cable splices.
