TROUBLESHOOTING SUGGESTIONS
11
SYMPTOM
POSSIBLE CAUSE
SUGGESTED REMEDY
No power to brewer
Power switch
off
Turn power switch
on
Circuit breaker off or tripped
Reset circuit breaker
Hi-limit tripped
Allow to cool, reset hi-limit
Water not heating
Tank heat switch off
Turn tank heat switch on
Heating thermostat set too low
Set to desired temperature
Damaged element(s)
Replace element(s)
Damaged thermostat
Replace heating thermostat
Damaged contactor
Replace contactor
Tank does not fill
Power switch
off
Turn power switch
on
Water supply off
Reestablish water supply
Inlet solenoid screen plugged
Clean solenoid screen
Water level probe damaged
Replace probe
Water level board damaged
Replace water level board
Inlet solenoid damaged
Replace solenoid
Power light does not come on
Power light damaged
Replace power light
Not ready light does not go off
(water is at desired temperature)
Dispense thermostat set too high Set to desired temperature
No product dispensed
Canister empty
Refill canister
Serve/sanitize switch in
sanitize
Set switch to
serve
Hopper improperly assembled or
damaged
Reassemble or replace hopper
Speed control not properly set or
damaged
Adjust or replace speed control
Auger motor damaged
Replace auger motor
No water dispensed
(both coffee and decaf)
Solenoid switch
off
Set switch to
on
No water dispensed
(any one dispenser)
Damaged brew solenoid
Replace brew solenoid
No product or water dispensed
Damaged dispense switch
Replace dispense switch
Product clumps instead of mixing Mixing assembly mis-assembled Assemble properly
Hopper shelf misassembled
Properly install shelf
Vacuum system clogged
Clean vacuum blower, chamber
and tubing MUST BE
PERFORMED BY QUALIFIED
TECHNICIAN ONLY!
Vacuum blower damaged
Replace vacuum blower
NOTE: Always check wiring for damage and tight connections.
