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Need more information?

For more SkyTel 2-way system functions, please refer to the SkyTel 2-Way System
Map on the following pages. If you’re looking for instructions on operating your
handheld (button functions, etc.), refer to the manufacturer’s guide included with
your RIM handheld.

There are several ways to reach SkyTel Customer Service:

Access the SkyTel Customer Service area on our website at www.skytel.com.
You’ll find a series of Frequently Asked Questions, plus you can change settings,
retrieve and forward your messages, download software and user guides, even
read the most recent copy of SkyLine, the SkyTel customer newsletter.

Our Customer Service representatives can be reached by email at wireless-
[email protected]. Email inquiries will be answered within 24 hours.

Our representatives will also be happy to answer your questions and assist you.
Call 1-866-SKY-1000 (1-866-759-1000) toll free, 24 hours a day,  7 days a week.

Thank you for choosing SkyTel.

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Summary of Contents for SKYTEL

Page 1: ......

Page 2: ...Customer Service Settings and Features 6 Access My Services 6 Check Message Recall 7 Check SkyTel Coverage 7 Traditional Messaging Services 8 Record your Personal Greeting s 8 Sending Messages by Tele...

Page 3: ...munication options are nearly limitless This guide is designed to help you understand the many ways that SkyTel 2 Way services can enhance your BlackBerry service and RIM handheld to improve and simpl...

Page 4: ...ber PIN ________________________________________ You have a Personal Access Number if your SkyTel Pager Number PIN is10 digits beginning with a toll free prefix Telephone contacts dial your SkyTel Pag...

Page 5: ...to www skytel com and click on Send A Message It s easy The website will ask for your SkyTel Pager Number PIN Your contacts can send messages on any modem equipped computer using free SkyTel Access so...

Page 6: ...llows you to send messages from any modem equipped computer to other SkyTel customers using SkyTel Pager Numbers PINs Simply visit the customer service area on www skytel com and download the software...

Page 7: ...s send messages to several addresses at once add a custom signature to each message direct replies back to your email address and more To reach the Personal Messaging area click the Personal Messaging...

Page 8: ...2 hours All text and voice messages sent to your SkyTel Pager Number will be available for review If the message was sent using a 2 Way messaging device or SkyTel Access software with a pager number r...

Page 9: ...lk option for anyone leaving you a SkyTalk voice message e g This is John Doe You ve reached my SkyTalk mailbox Please leave me a voice mail message My handheld will notify me immediately and I will c...

Page 10: ...ly to the test message you just received see the manufacturer s instructions 6 To check the status of the message via telephone repeat Step 1 above then press followed by the confirmation number you r...

Page 11: ...E you can phone into the 2 Way System to listen to the recorded message 1 Dial your Personal Access Number OR 1 Dial 1 800 SKYTEL 2 1 800 759 8352 enter your SkyTel Pager Number then press THEN 2 Pres...

Page 12: ...our website at www skytel com You ll find a series of Frequently Asked Questions plus you can change settings retrieve and forward your messages download software and user guides even read the most re...

Page 13: ...ail record your Personal Greetings change your Security Code even set up and maintain message distribution lists The Main Menu After your personal greeting these are the options your callers hear To r...

Page 14: ...oice message Record your message Press at the completion of the message The following diagram shows additional options for your message SKYTALK SEND MESSAGE OPTION MENU _______________________________...

Page 15: ...Message Erase Message Review Next Message Redirect Message The Mailbox Menu The Mailbox Menu is your shortcut to all of the IVR features you ll need for your SkyTel account From here you ll be able t...

Page 16: ...ge and the system alerts you instantly via your handheld Rates start as low as 4 95 per month for 30 minutes Caller ID With Caller ID when you receive a numeric message or SkyTalk voice mail notificat...

Page 17: ...ationifsuchpurchasedorleasedDeviceiscoveredbymaintenanceprotection procured through SkyTel provided that SkyTel shall not be responsible for the cost of repair or replacement of any Device dueto inten...

Page 18: ...ntentispresentedsolelyforYourpersonaluse andthatYoushallnototherwise republish reproduce rebroadcast redistribute resell alter or modify any headline information or other content contained in the Lice...

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