Blackberry Bold 9700 Page 1 User Manual Download

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BlackBerry Bold 9700 Smartphone

Version: 5.0

User Guide

To find the latest user guides, visit www.blackberry.com/docs/smartphones.

Summary of Contents for Bold 9700

Page 1: ...BlackBerry Bold 9700 Smartphone Version 5 0 User Guide To find the latest user guides visit www blackberry com docs smartphones ...

Page 2: ...SWDT643442 643442 1005020121 001 ...

Page 3: ... shortcuts 20 Media shortcuts 20 Browser shortcuts 21 Calendar shortcuts 22 Typing shortcuts 22 Search shortcuts 23 Map shortcuts 23 Shortcuts troubleshooting 23 Phone 24 Phone basics 24 Emergency calls 27 Volume 28 Voice mail 29 Speed dial 30 Conference calls 30 Call logs 32 Call waiting 34 Call forwarding 34 Call blocking 36 Fixed dialing 37 Smart dialing 38 TTY support 39 Hearing aid mode 40 Mu...

Page 4: ...list options 73 S MIME protected messages 78 IBM Lotus Notes native encrypted messages 84 PGP protected messages 85 Message shortcuts 91 Message troubleshooting 92 Files and attachments 97 File and attachment basics 97 Managing files and attachments 100 Documents 101 Spreadsheets 102 Media files 103 Presentations 103 vCard contact attachments 104 File and attachment shortcuts 104 Attachment troubl...

Page 5: ... device is charging 146 Change the clock face 147 Display a second time zone 147 Turn on bedside clock mode 147 Set options for bedside clock mode 147 Turn on the alarm 148 Silence the alarm 148 Change alarm notification options 148 Use the stopwatch 148 Set the timer 149 Change timer notification options 149 Date time and alarm troubleshooting 149 Personal organizer 151 Contacts 151 Calendar 157 ...

Page 6: ...ping input languages 192 Turn off the shortcut for switching typing input languages 193 Change the display options for contacts 193 Language troubleshooting 193 Display and keyboard 194 Backlighting 194 Display options 194 Keyboard options 197 Themes 198 Display troubleshooting 199 Search 200 Messages attachments and web pages 200 Organizer data 203 Search shortcuts 204 Synchronization 205 About s...

Page 7: ...S technology 219 Get your GPS location 219 Turn off location aiding 219 Prevent others from tracking your location 220 GPS technology troubleshooting 220 Maps 221 Map basics 221 Navigation 223 Maps bookmarks 224 Map options 225 Map shortcuts 227 Maps troubleshooting 227 BlackBerry Messenger 229 Contacts 229 Groups 230 Conversations 231 Availability 234 Applications 236 About multitasking 236 Keep ...

Page 8: ...n on the connection to the wireless network 244 Turn off the connection to the wireless network 244 Turn on or turn off data service or set roaming options 244 Wireless networks that your device connects to 245 Change the connection speed for the wireless network 245 LED notification for network connections 245 Turn on LED notification for wireless coverage 246 Verify the status of network connect...

Page 9: ...contacts from your SIM card to your contact list 262 Copy a contact from your contact list to your SIM card 262 Change a SIM card contact 263 Delete a SIM card contact 263 Store SMS text messages on your SIM card 263 About SIM card security 264 Protect your SIM card with a PIN code 264 Change the SIM card PIN code 264 Change the display name for a phone number 264 Security 265 Security basics 265 ...

Page 10: ...n event sounds 310 Assign ring tones and alerts to a contact 310 TTY support 311 Hearing aid mode 311 Voice dialing 312 AutoText 312 Predictive input method 313 BrickBreaker 314 About BrickBreaker 314 BrickBreaker capsules 314 BrickBreaker scoring 315 Play BrickBreaker 315 Adjust the volume 315 Set the paddle speed 315 Submit a score to the BrickBreaker high score web site 316 Check the high score...

Page 11: ...ceive email messages and PIN messages For more information contact your wireless service provider BlackBerry Internet Service and BlackBerry Enterprise Server Once you have a data plan you must set up your email address or third party instant messaging account in order to send and receive email messages use third party instant messaging applications and use certain browser configurations If you ar...

Page 12: ...s not appear automatically on the Home screen or in a folder click the Setup Wizard icon 2 Complete the instructions on the screen Set up an email address To perform this task you must know the login information for your existing email addresses or your administrator must have provided you with an enterprise activation password 1 On the Home screen or in a folder click the Setup Wizard icon 2 On t...

Page 13: ...application select a highlighted menu item Escape key move back a screen close a menu Move around the screen To move the cursor in any direction and highlight items slide your finger on the trackpad To select an item or open a link click press the trackpad To change the value in a field click a field Click a value To return to the Home screen when you are not on a call press the End key BlackBerry...

Page 14: ...he Home screen click the Messages icon 2 Press the key 3 Click Compose Email 4 In the To field perform one of the following actions Type an email address Type a contact name Type part of a contact name or email address Click a contact 5 Type a message 6 Press the key 7 Click Send Related topics Search for contacts in your organization s address book 152 Mailing lists 154 Send an SMS text message Y...

Page 15: ...curs change the Recurrence field 6 Press the key 7 Click Save Related topics Turn off your device 259 Take a picture 1 On the Home screen click the Camera icon 2 If necessary lock the focus on a subject by pressing the Right Convenience key halfway 3 To take a picture press the Right Convenience key all the way down Related topics View a picture 115 Record a video 13 Record a video To perform this...

Page 16: ...he screen press the key Click Go To Type a web address 3 Press the Enter key Turn on the alarm 1 In the clock press the Menu key 2 Click Set Alarm 3 On the trackpad slide your finger up or down to select On or Weekdays Slide your finger to highlight On or Weekdays 4 Press the Escape key 5 Click Save In the device status section of the Home screen a clock indicator appears Related topics Turn off y...

Page 17: ...ne number 41 I cannot set up an email address Try performing the following actions On the Home screen or in a folder click the Setup Wizard icon On the email setup screen verify that you have typed all the email address information correctly To view the password that you typed select the Show Password check box Verify that the email address is associated with a supported email account for example ...

Page 18: ... more information contact your administrator Related topics Turn off the connection to the wireless network 244 About wireless coverage indicators 247 Turn on or turn off data service or set roaming options 244 Change an email message filter 59 Forward messages from a specific email message folder to your device 56 I cannot send SMS text messages Depending on your wireless service plan this featur...

Page 19: ...Delete a message 54 I cannot play a media file on a web page Your BlackBerry device might not support the size or file format of the media file User Guide Welcome to BlackBerry 17 ...

Page 20: ...ress the Backspace Delete key Phone shortcuts Depending on the typing input language that you are using some shortcuts might not be available To change your ring tone in the phone application press the Menu key Click Set Ring Tone To check your voice mail press and hold 1 To send an incoming call to voice mail when your BlackBerry device is inserted in a holster press and hold the Volume Down key ...

Page 21: ...o compose a message from a message list press C To mark a message as opened or unopened press the Alt key and U To add a flag to a highlighted message press W To view all flagged messages press the Alt key and F To view received messages and received call logs press the Alt key and I To view sent messages press the Alt key and O To view voice mail messages press the Alt key and V To view SMS text ...

Page 22: ... and slide view press G Media shortcuts Depending on the typing input language that you are using some shortcuts might not be available Audio and video files To pause an audio or video file press the Mute key on the top of your BlackBerry device To resume playing an audio or video file press the Mute key again To play the next song press and hold the Volume Up key on the right side of your device ...

Page 23: ...ose the browser press and hold the Escape key On a web page To switch between Column view and Page view press Z To zoom in to a web page press I To zoom out from a web page press O To move to a specific web page press G To return to the home page press H To turn on support for JavaScript press J To open the bookmark list press K To add a bookmark press A To view a list of web pages that you have v...

Page 24: ...trackpad For example to type ü press and hold U and slide your finger left until ü appears Release the letter key when the accented or special character appears To type a number in a number field press a number key You do not need to press the Alt key To type a number in a text field press and hold the Alt key and press the number key To turn on NUM lock press the Alt key and the Left Shift key To...

Page 25: ...le To zoom in to a map press I To zoom out from a map press O To move to the next direction on a route press N To move to the previous direction on a route press P To view status information at the top of a map press U To hide status information at the top of a map press U again Toviewtrackinginformationatthebottomofamapwhileyouaretrackingyourmovement presstheSpacekey Tohidetrackinginformation at ...

Page 26: ...mber that you use to send and receive SMS text and MMS messages Related topics About multiple phone numbers 41 Make a call 1 From the Home screen or in the phone application perform one of the following actions Type a phone number Type part of a contact name Highlight a contact or phone number 2 Press the Send key To end the call press the End key Related topics Add a pause or a wait to a phone nu...

Page 27: ...older that contains ring tones Click a ring tone 5 Press the Menu key 6 Click Save Mute a call During a call press the Mute key on the top of your device To turn off mute press the Mute key again Place a call on hold If your BlackBerry device is connected to a CDMA network you cannot place a call on hold 1 During a call press the Menu key 2 Click Hold To resume a call press the Menu key Click Resu...

Page 28: ...creen press the Menu key 2 Click Place Call 3 Perform one of the following actions Type a phone number Type part of a contact name Click a contact or phone number 4 Press the Send key To end the call press the End key Related topics Turn on dialing from the Lock screen 41 About using a headset You can purchase an optional headset to use with your BlackBerry device If you use a headset you can use ...

Page 29: ... Send key If your keyboard is locked type the emergency number Press the Send key If your device is locked press the Menu key Click Emergency Call Click Yes About GPS technology Depending on your wireless service provider this feature might not be supported You can use GPS technology on your BlackBerry device to get your GPS location and to use location based applications and location based servic...

Page 30: ...lume press the Mute key on the top of your device To turn off mute press the Mute key again Related topics Amplify the volume using the audio boost feature 108 Improve sound quality for media files 108 Change the default volume for calls You can increase or decrease the default volume for calls The higher the volume percentage the louder the volume 1 From the Home screen press the Send key 2 Press...

Page 31: ...d beabletoaccesstheoptionsforchangingyourvoicemailgreetingorvoicemailpasswordwhenyoucheckyourvoicemail Formoreinformation contact your wireless service provider Check your voice mail Depending on your theme you might be able to check your voice mail from the Home screen 1 From the Home screen press the Send key 2 Press the Menu key 3 Click Call Voice Mail Change the voice mail access number If a v...

Page 32: ...ntact To assign the contact to a different speed dial key click Move Click a new speed dial key To delete the contact from the speed dial list click Delete Conference calls About conference calls You can create two types of conference calls with your BlackBerry device If your organization or a conferencing service has provided you with a conference call bridge number you can create conference call...

Page 33: ...th a contact during a conference call You can perform this task only if you make a conference call by joining calls together and not if you create a conference call meeting in the calendar 1 During a conference call press the Menu key 2 Click Split Call 3 Click a contact To return to the conference call press the Menu key Click Join Disconnect a contact from a conference call You can perform this ...

Page 34: ... set your call logging options you can also view call logs in the messages application Depending on your theme when you miss a call a missed call indicator might also appear at the top of the Home screen You can also add notes to call logs or send call logs as email messages Unless you delete a call log it is stored on your BlackBerry device for 30 days View call logs in the messages application 1...

Page 35: ...ard Delete call logs 1 From the Home screen press the Send key 2 Perform one of the following actions To delete a single call log highlight a call log To delete a range of call logs highlight a call log Press and hold the Shift key On the trackpad slide your finger up or down Release the Shift key 3 Press the Menu key 4 Click Delete Delete call log notes 1 From the Home screen press the Send key 2...

Page 36: ...ovider one or more call forwarding phone numbers might already be available on your SIM card or BlackBerry device You might not be able to change or delete these phone numbers or add new ones For more information contact your wireless service provider Forward calls To perform this task your wireless service provider must set up your SIM card or BlackBerry device for this service 1 From the Home sc...

Page 37: ...Options 4 Click Call Forwarding 5 Press the Menu key 6 Click New Number 7 Type a phone number 8 Press the Enter key 9 Press the Menu key 10 Click Close Change a call forwarding phone number You can only change call forwarding phone numbers that you have added 1 From the Home screen press the Send key 2 Press the Menu key 3 Click Options 4 Click Call Forwarding 5 Press the Menu key 6 Click Edit Num...

Page 38: ... this service and provide you with a call blocking password Depending on your wireless service provider and wireless network this feature might not be supported Block calls To perform this task your BlackBerry device must use a SIM card and your wireless service provider must set up your SIM card for this service and provide you with a call blocking password 1 From the Home screen press the Send k...

Page 39: ...ice provider and wireless network this feature might not be supported Turn on fixed dialing To perform this task your wireless service provider must set up your SIM card for this service and provide you with a SIM card PIN2 code 1 From the Home screen press the Send key 2 Press the Menu key 3 Click Options 4 Click FDN Phone List 5 Press the Menu key 6 Click Enable FDN Mode 7 Type your PIN2 code 8 ...

Page 40: ...lick Delete Smart dialing About smart dialing You can change smart dialing options to specify a default country code and area code for phone numbers If you specify a default country code and area code when you make calls you only need to dial a country code and area code when the codes differ from the codes that you specified in the smart dialing options In the smart dialing options you can also s...

Page 41: ...e Wait For field set how long your BlackBerry device waits before dialing an extension 7 In the Extension Length field set the default length for extensions 8 Press the Menu key 9 Click Save TTY support Depending on your wireless service provider this feature might not be supported About TTY support When you turn on TTY support and you connect your BlackBerry device to a TTY device that operates a...

Page 42: ... model this feature might not be supported About hearing aid mode Inhearingaidmode ortelecoilmode themagneticsignalofyourBlackBerry deviceismodifiedtoanappropriatelevelandfrequencyresponse to be picked up by hearing aids that are equipped with telecoils Turn on hearing aid mode 1 From the Home screen press the Send key 2 Press the Menu key 3 Click Options 4 Click Hearing Aid Mode 5 Change the Mode...

Page 43: ...calls and receive calls using your active phone number only Any calls that you receive to your other phone numbers receive a busy signal or are sent to voice mail If your wireless service provider has provided you with a phone number and your organization has provided you with a BlackBerry MVS Client phone number you can make calls using your active phone number only but you receive calls to all p...

Page 44: ...ption that you choose 1 From the Home screen press the Send key 2 Press the Menu key 3 Click Options 4 Click General Options 5 Perform one of the following actions To request that your phone number is hidden change the Restrict My Identity field to Always To request that your phone number is displayed change the Restrict My Identity field to Never To request that the network decide whether to hide...

Page 45: ...l timer provides the estimated duration of calls For more information about the exact duration of a call contact your wireless service provider 1 From the Home screen press the Send key 2 Press the Menu key 3 Click Status 4 Click Last Call or Total Calls 5 Click Clear Timer 6 Press the Menu key 7 Click Save Phone shortcuts Depending on the typing input language that you are using some shortcuts mi...

Page 46: ...es If you cannot make calls and fixed dialing is turned on verify that the phone number for your contact appears in your fixed dialing list or turn off fixed dialing If you have traveled to another country and you have not changed your smart dialing options dial the full phone number including the country code and area code for your contact If you are not receiving calls verify that call blocking ...

Page 47: ...thesameasthevoicedialinglanguagethatyouhavesetinthelanguage options Certain languages might not be supported Related topics Change the voice dialing language 192 Bluetooth technology 211 I cannot change the number of times that my device rings Depending on your wireless service provider you might not be able to choose the length of time that your BlackBerry device rings before the call is picked u...

Page 48: ...d a mobile phone number you can say Call contact name work to call the work phone number Call extension extension number Say this voice command to dial an extension To perform this task you must set options for dialing extensions You can dial extensions only within your company Check my phone number If you have multiple phone numbers associated with your BlackBerry device say this voice command to...

Page 49: ...so that your device always selects the best match and dials the phone number automatically 1 On the Home screen or in a folder click the Options icon 2 Click Voice Dialing 3 Set the Choice Lists field to Always Off 4 Press the Menu key 5 Click Save Change the options for voice prompts After you say a voice command voice prompts might prompt you for further information or clarification or voice pro...

Page 50: ...and that you have paired the Bluetooth enabled device with your BlackBerry device Verify that your keyboard is unlocked Verifythatthelanguagethatyouusetosayvoicecommandsisthesameasthevoicedialinglanguagethatyouhavesetinthelanguage options Certain languages might not be supported Related topics Change the voice dialing language 192 Bluetooth technology 211 My device does not recognize names or numb...

Page 51: ...y To stop checking spelling press the Menu key Click Cancel Spell Check Save a draft of a message 1 When composing a message press the Menu key 2 Click Save Draft Set the importance level for a message You can set the importance level for an email message PIN message or MMS message 1 When composing a message press the Menu key 2 Click Options 3 Set the Importance field 4 Press the Menu key 5 Click...

Page 52: ...Your signature is added to email messages after you send them Delete the disclaimer from an email message IfyourBlackBerry deviceisassociatedwithanemailaccountthatusesaBlackBerry EnterpriseServerthatsupportsthisfeature theBlackBerry Enterprise Server might add a disclaimer to email messages after you send them 1 When composing an email message press the Menu key 2 Click Remove Disclaimer To add th...

Page 53: ... Type part of a contact name Click a contact 5 Type a message 6 Press the Menu key 7 Click Send Related topics Mailing lists 154 Send an SMS text message You can send an SMS text message to up to ten recipients 1 On the Home screen click the Messages icon 2 Press the key 3 Click Compose SMS 4 In the To field perform one of the following actions Type an SMS phone number include the country code and...

Page 54: ... to All Forward a message You cannot forward MMS messages that contain content that is copyright protected 1 In a message press the Menu key 2 Perform one of the following actions Click Forward Click Forward As Click a message type Resend a message You cannot change an SMS text message or MMS message before you resend it 1 In a sent message press the Menu key 2 Perform one of the following actions...

Page 55: ...n a web page To search for text in a presentation you must view the presentation in text view or in text and slide view 1 In a message in an attachment or on a web page press the Menu key 2 Click Find 3 Type the text 4 Press the Enter key To search for the next instance of the text press the Menu key Click Find Next Mark a message as opened or unopened 1 On the Home screen click the Messages icon ...

Page 56: ...a message 1 On the Home screen click the Messages icon 2 Highlight a message 3 Press the Menu key 4 Click Delete Delete multiple messages 1 On the Home screen click the Messages icon 2 Perform one of the following actions To delete a range of messages highlight a message Press and hold the Shift key On the trackpad slide your finger up or down Release the Shift key Press the Menu key Click Delete ...

Page 57: ...ling lists 154 Delete the original text from a reply message 1 When replying to a message press the Menu key 2 Click Delete Original Text File an email message To perform this task your BlackBerry device must be associated with an email account that uses a BlackBerry Enterprise Server that supports this feature For more information contact your administrator 1 On the Home screen click the Messages...

Page 58: ...nt that uses a BlackBerry Enterprise Server that supports this feature For more information contact your administrator 1 On the Home screen click the Messages icon 2 Press the Menu key 3 Click Options 4 Click Email Settings 5 If necessary change the Message Services field 6 Press the Menu key 7 Click Folder Redirection 8 Select the check box beside an email message folder 9 Press the Menu key 10 C...

Page 59: ...message filters About email message filters You can create email message filters to specify which email messages are forwarded to your BlackBerry device and which remain in the email application on your computer Email message filters are applied to email messages based on the order in which they appear in your list of email message filters If you create multiple email message filters that could ap...

Page 60: ... the rest of the contact or email address Sent To Specify one or more contacts or email addresses that the email message filter should search for in the Sent To field of email messages Separate multiple contacts or email addresses with a semicolon To specify that the email message filter should search for all contacts or email addresses that contain specific text type the text and use an asterisk ...

Page 61: ... an email message filter 1 On the Home screen click the Messages icon 2 Press the Menu key 3 Click Options 4 Click Email Filters 5 Highlight an email message filter 6 Press the Menu key 7 Click Edit 8 Change the options for the email message filter 9 Press the Menu key 10 Click Save Prioritize email message filters 1 On the Home screen click the Messages icon 2 Press the Menu key 3 Click Options 4...

Page 62: ...ooloftheBlackBerry DesktopManager Formoreinformation about email reconciliation see the BlackBerry Desktop Software Online Help Related topics Add an email message folder 60 Add an email message folder To perform this task your BlackBerry device must be associated with an email account that uses a BlackBerry Enterprise Server that supports this feature For more information contact your administrat...

Page 63: ... Click Delete Email message flags About flags You can add flags to email messages that you receive or send as a reminder to you or the recipients to follow up with the messages You can useflagsofdifferentcolors addfollow upnotes andsetduedatessothatyourBlackBerry deviceremindsyoutoreturntotheemailmessages If wireless email reconciliation is turned on and your email account uses a BlackBerry Enterp...

Page 64: ...elect the Spell Check Email Before Sending option 4 Press the Menu key 5 Click Save Set an out of office reply To perform this task your BlackBerry device must be associated with an email account that uses a BlackBerry Enterprise Server that supports this feature For more information contact your administrator 1 On the Home screen click the Messages icon 2 Press the Menu key 3 Click Options 4 Clic...

Page 65: ...he Menu key 8 Click Save View email messages in plain text format 1 On the Home screen click the Messages icon 2 Press the Menu key 3 Click Options 4 Click Email Settings 5 If necessary change the Message Services field 6 Change the Enable HTML Email field to No 7 Press the Menu key 8 Click Save Stop loading pictures in HTML email messages By default your BlackBerry device automatically downloads ...

Page 66: ...s icon 2 Press the Menu key 3 Click Options 4 Click General Options 5 Change the Hide Filed Messages field to Yes 6 Press the Menu key 7 Click Save Receive only the first section of long email messages 1 On the Home screen click the Messages icon 2 Press the Menu key 3 Click Options 4 Click General Options 5 Change the Auto More field to No 6 Press the Menu key 7 Click Save To download more of an ...

Page 67: ...rmation contact your administrator 1 On the Home screen click the Messages icon 2 Press the Menu key 3 Click Options 4 Click Email Settings 5 If necessary change the Message Services field 6 Change the Send Email to Handheld field to No 7 Press the Menu key 8 Click Save To forward email messages to your device again change the Send Email to Handheld field to Yes PIN messages About PIN messages API...

Page 68: ...neral Options 5 Set the Make PIN Messages Level 1 field to Yes 6 Press the Menu key 7 Click Save SMS text messages SMS text message basics About SMS text messages To send and receive SMS text messages your wireless service provider must set up your wireless service plan for SMS text messaging You can send SMS text messages to contacts who are also set up for SMS text messaging You can also forward...

Page 69: ...54 Delete the history from an SMS text message 1 When replying to an SMS text message press the Menu key 2 Click Remove History Options for SMS text messages Turn off AutoText for SMS text messages 1 On the Home screen or in a folder click the Options icon 2 Click SMS 3 Set the Disable AutoText field to Yes 4 Press the Menu key 5 Click Save View more of the history in SMS text messages 1 On the Ho...

Page 70: ...s If you send an SMS text message and it cannot be delivered immediately your service center tries to send the SMS text message for the amount of time set in the Validity Period field Depending on your wireless service provider this option might not appear 1 On the Home screen or in a folder click the Options icon 2 Click SMS 3 Set the Validity Period field 4 Press the Menu key 5 Click Save Set a ...

Page 71: ...ced Options 3 Click Cell Broadcast Settings 4 Change the Cell Broadcasting Service field to On 5 Perform one of the following actions If a cell broadcast channel appears on the screen select the check box beside the channel If a cell broadcast channel does not appear on the screen highlight the Empty field Click Add Channel Type the channel ID and a nickname Click OK 6 Select the check box beside ...

Page 72: ... in MMS messages If you have more than one phone number associated with your BlackBerry device your device sends MMS messages using the first phone number that appears in the drop down list beside the My Number field at the top of the screen in the phone application Send an MMS message Depending on your wireless service plan this feature might not be supported 1 On the Home screen click the Messag...

Page 73: ...file to an MMS message 71 Resize a picture before you send it as an attachment When you attach a jpg or png picture file to an email message or MMS message a dialog box appears that allows you to resize the picture 1 In the dialog box that appears after you attach the picture perform any of the following actions Select a new size If you are going to attach additional pictures and want to use the s...

Page 74: ...nt 2 Press the Menu key 3 Click View Attachment 4 Press the Menu key 5 Click Add to Contacts Save a media file from an MMS message 1 In an MMS message press the Menu key 2 Click one of the following menu items Save Image Save Audio Save Ringtone Save Video Save Voice Note MMS message options Request delivery or read notification for an MMS message 1 When composing an MMS message press the Menu key...

Page 75: ...ving MMS messages when roaming 1 On the Home screen or in a folder click the Options icon 2 Click MMS 3 Set the Multimedia Reception and Automatic Retrieval fields to Home Only 4 Press the Menu key 5 Click Save Block MMS messages 1 On the Home screen or in a folder click the Options icon 2 Click MMS 3 In the Message Filtering section select the Reject Anonymous Messages check box or the Reject Adv...

Page 76: ...vice must be associated with an email account that uses a BlackBerry Enterprise Server 1 On the Home screen or in a folder click the Options icon 2 Click Security Options 3 Click General Settings 4 In the Message Outline Colours section perform any of the following actions To set an outline color for email messages that are sent to your device through a BlackBerry Enterprise Server change the Ente...

Page 77: ...one email account For example you might be able to associate your device with a work email account and one or more personal email accounts If you associate your device with more than one email account multiple message lists might appear on your device In a message list for a specific email account you can open and manage email messages for that email account and you can send messages using the ema...

Page 78: ...k Options 4 Click General Options 5 Perform one of the following actions To hide the new message indicator change the Display New Message Indicator field to No To hide the unopened message indicator change the Display Message Count field to None 6 Press the Menu key 7 Click Save Hide sent messages 1 On the Home screen click the Messages icon 2 Press the Menu key 3 Click Options 4 Click General Opt...

Page 79: ...eing forwarded to your device without contributing to data usage by turning off email message forwarding or by using email message filters Allow messages from contacts in your contact list or allowed sender list 1 On the Home screen or in a folder click the Options icon 2 Click Security Options 3 Click Firewall 4 Select the Contacts check box or the Specific address check box 5 Press the Menu key ...

Page 80: ... is from you and that the message has not been changed Encryption is designed to keep messages confidential When you encrypt a message your device uses the recipient s public key to encrypt the message Recipients use their private key to decrypt the message To send an encrypted PIN message you must have a PIN and an email address for the contact in your contact list Your device uses the email addr...

Page 81: ...e press the Menu key 2 Click Attach Certificates 3 Highlight a certificate 4 Press the Menu key 5 Click Continue Download the certificate used to sign or encrypt a message If a certificate is not included in a received message or is not already stored in the key store on your BlackBerry device you can download the certificate 1 In a message highlight the encryption indicator or a digital signature...

Page 82: ... message highlight the encryption status indicator or a digital signature indicator 2 Press the Menu key 3 Click Display Sender s Certificate or Display Encryption Certificate View encryption information for a weakly encrypted message 1 In a weakly encrypted message highlight the encryption status indicator 2 Press the Menu key 3 Click Encryption Details S MIME protected message status Digital sig...

Page 83: ...or is already stored in the key store on your BlackBerry device you can check the status of the sender s certificate or you can check the status of the sender s certificate and all other certificates in the certificate chain 1 In a message highlight a digital signature indicator 2 Press the Menu key 3 Click Check Sender s Certificate or Check Sender s Cert Chain S MIME protected message options Ch...

Page 84: ...ge 1 On the Home screen or in a folder click the Options icon 2 Click Security Options 3 Click S MIME or PGP 4 Change the Default Encoding field 5 Press the Menu key 6 Click Save About message classifications If your BlackBerry device is associated with an email account that uses a BlackBerry Enterprise Server that supports this feature and your administrator turns on message classifications the B...

Page 85: ...u key 6 Click Save Change the encryption algorithms for S MIME protected messages If a message has multiple recipients your BlackBerry device uses the first selected encryption algorithm in the list that all recipients are known to support 1 On the Home screen or in a folder click the Options icon 2 Click Security Options 3 Click S MIME 4 Select the check box beside one or more encryption algorith...

Page 86: ...options that you want Try using a different message classification I cannot open an attachment in an encrypted message The attachment information might not be available on the BlackBerry Enterprise Server your administrator might have set options to prevent you from opening attachments in encrypted messages or you might have received the message from an email account that does not support attachme...

Page 87: ... replying to a message change the Encoding field to Lotus Notes Encryption 2 If you are prompted type your IBM Lotus Notes ID password PGP protected messages PGP protected message basics About signing and encrypting messages You can digitally sign or encrypt messages to add another level of security to email messages and PIN messages that you send from your BlackBerry device Digital signatures are...

Page 88: ...d message or is not already stored in the key store on your BlackBerry device you can download the PGP key If you use the PGP Universal Server you might not be able to download the sender s PGP key or your device might download the sender s PGP key from the PGP Universal Server automatically 1 In a message highlight the encryption status indicator or a digital signature indicator 2 Press the Menu ...

Page 89: ...he PGP key used to sign or encrypt a message 1 In a message highlight the encryption status indicator or a digital signature indicator 2 Press the Menu key 3 Click Display Sender s PGP Key or Display Encryption PGP key PGP protected message status Encryption status indicators Your administrator sets whether messages that you receive are considered to be strong or weak The message is strongly encry...

Page 90: ...ou send so that recipients can encrypt their reply messages 1 On the Home screen or in a folder click the Options icon 2 Click Security Options 3 Click PGP 4 Change the Default Key field 5 Press the Menu key 6 Click Save Change options for downloading attachments in encrypted messages 1 On the Home screen or in a folder click the Options icon 2 Click Security Options 3 Click PGP 4 Perform one of t...

Page 91: ...f you receive a message that uses message classifications you can view the abbreviation for the classification in the subject line of the message and the full description for the classification in the body of the message You can also view the abbreviation and full description for the classification for a sent message in the sent items folder Change the default message classification To perform thi...

Page 92: ...ck Security Options 3 Click PGP 4 Change the Warn about truncated messages field to No 5 Press the Menu key 6 Click Save To turn on the prompt again change the Warn about truncated messages field to Yes Turn off the prompt that appears when you use a PGP key that is not recommended for use 1 On the Home screen or in a folder click the Options icon 2 Click Security Options 3 Click PGP 4 Change the ...

Page 93: ...orward a message press F To file a highlighted email message press I To view the email address of a contact highlight the contact in the To or From field Press Q To view the display name press Q again To move to the last cursor position after you close and reopen a received email message or PIN message press G In a message list To open a highlighted message press the Enter key To compose a message...

Page 94: ...ed a registration message from the wireless network register your device On the Home screen or in a folder click the Options icon Click Advanced Options Click Host Routing Table Press the Menu key Click Register Now Generate an encryption key Verify that data service is turned on Resend the message Related topics Change a contact 152 Turn off the connection to the wireless network 244 About wirele...

Page 95: ...ssages from a specific email message folder to your device 56 I cannot file email messages Try performing the following actions Verify that wireless email reconciliation is turned on If your email message folders do not appear on your BlackBerry device reconcile your email messages using the email settings tool of the BlackBerry Desktop Manager For more information see the BlackBerry Desktop Softw...

Page 96: ... performing the following actions Wait for a short period of time Your BlackBerry device receives long messages and attachments in sections If More available appears at the end of the message or attachment press the Menu key Click More or More All If you are downloading an attachment cancel the download and wait for a short period of time Try downloading the attachment again HTML email messages do...

Page 97: ...a jpg gif or midi file Verify that the file is not copyright protected If MMS templates are available for your BlackBerry device use a blank template to compose your MMS message I cannot use a shortcut to view one type of message in a message list If you switch BlackBerry devices and you restore device data from your previous device to your current device the message list shortcuts for your previo...

Page 98: ...mation about the features that are available on your device contact your wireless service provider or administrator or visit www blackberry com go devices Related topics Feature availability 9 User Guide Messages 96 ...

Page 99: ...le or an attachment To perform this task your BlackBerry device must be associated with an email account that uses the BlackBerry Internet Service or a BlackBerry Enterprise Server that supports this feature For more information contact your wireless service provider or administrator 1 In a message meeting invitation or calendar entry press the Menu key 2 If necessary click Retrieve Attachment Inf...

Page 100: ... Enterprise Server that supports this feature For more information contact your administrator 1 On the Home screen or in the Downloads folder click the Files icon 2 In the Go To field type the path for the file 3 If necessary type the credentials that you use to connect to your organization s network To view the file click the file Depending on the file type the file might not appear in its origin...

Page 101: ...der or administrator 1 On the Home screen or in a folder click the Media icon or Files icon 2 Navigate to a file 3 Highlight the file 4 Press the Menu key 5 Click Send or Share 6 Click a message type Open a link in a file or an attachment Some files might contain links to embedded content such as tables pictures footnotes text boxes or comments 1 In a file highlight a link 2 Press the Menu key 3 C...

Page 102: ... 2 Navigate to a file 3 Highlight the file 4 Press the Menu key 5 Click Properties Rename a file 1 On the Home screen or in a folder click the Media icon or Files icon 2 Navigate to a file 3 Highlight the file 4 Press the Menu key 5 Click Rename 6 Type a name for the file 7 Click Save Delete a file 1 On the Home screen or in a folder click the Media icon or Files icon 2 Navigate to a file 3 Highli...

Page 103: ...ord protected document message appears press the Escape key 2 Press the Menu key 3 Click Password 4 Type the password 5 Press the Enter key 6 Press the Menu key 7 Click Retrieve 8 Click Yes View tracked changes in a document 1 In a document press the Menu key 2 Click Show Changes To hide tracked changes press the Menu key Click Hide Changes View the table of contents in a document Depending on the...

Page 104: ...ge the size of a column In a spreadsheet perform one of the following actions To change the size of a column click the column label Click a size To view all the text in a column click the column label Click Fit To change the size of all the columns in the spreadsheet click the unmarked column label in the upper left corner of the spreadsheet Click a size Click Options Set the Column Width field Cl...

Page 105: ...e click a page Switch pages in a multi page tif file 1 In a multi page tif file press the Menu key 2 Click Next Page or Prev Page Presentations Switch presentation views 1 In a presentation press the Menu key 2 Perform one of the following actions To view text only click View Text To view text and slides click View Both To view the presentation in its original format click View Slides Switch slide...

Page 106: ...w your contact information or add it to the contact list on their BlackBerry device When you open an email message that contains a vCard contact attachment a book icon appears at the end of the message with the name of the attached contact Open a vCard contact attachment 1 In a message highlight a vCard contact attachment 2 Press the Menu key 3 Click View Attachment Add a contact to your contact l...

Page 107: ...ext and slide view press G Attachment troubleshooting A skipped content bar appears in a document More content is available for you to download to your BlackBerry device 1 To download the content click the skipped content bar 2 Click More A message or attachment does not appear or is truncated Try performing the following actions Wait for a short period of time Your BlackBerry device receives long...

Page 108: ... or item that you want to change 4 Perform one of the following actions To use a preloaded ring tone in the Ring Tone field click a ring tone To use a ring tone that you downloaded in the Ring Tone field click Select Music Navigate to a folder that contains ring tones Click a ring tone 5 Press the Menu key 6 Click Save Record a voice note 1 On the Home screen click the Media icon 2 Click the Voice...

Page 109: ...ngs press the Menu key Click Repeat Song or Repeat All Shuffle songs 1 On the Home screen click the Media icon 2 Click Music 3 Perform one of the following actions To shuffle all your songs click Shuffle Songs To shuffle all the songs in a category or a playlist click a category or playlist Press the Menu key Click Shuffle To stop shuffling songs press the Menu key Click Shuffle Related topics Cha...

Page 110: ...pported To improve sound quality for media files you must be using stereo headphones with your device 1 On the Home screen click the Media icon 2 Press the Menu key 3 Click Options 4 Change the Headset Equalizer field 5 Press the Menu key 6 Click Save Related topics Adjust the volume 28 Amplify the volume using the audio boost feature 108 About using a headset You can purchase an optional headset ...

Page 111: ...nce Position and Font Scale fields 6 Press the Menu key 7 Click Save Playlists About playlists You can create both standard and automatic playlists for songs You create a standard playlist by manually adding songs that are on your BlackBerry device or media card You create an automatic playlist by specifying criteria for artists albums or genres of songs When you add a song to your device that mee...

Page 112: ...laylist 3 Click a playlist Change the order of songs in a playlist 1 On the Home screen click the Media icon 2 Click the Music icon 3 Click Playlists 4 Click a standard playlist 5 Highlight a song 6 Press the Menu key 7 Click Move 8 Click the new location 9 Press the Menu key 10 Click Save Related topics Shuffle songs 107 Delete a song from a playlist 1 On the Home screen click the Media icon 2 Cl...

Page 113: ...nu key 11 Click Save To view the songs in the playlist click a playlist Press the Menu key Click View Songs Repeat a playlist 1 In the media application click Music 2 Click Playlists 3 Click a playlist 4 Press the Menu key 5 Click Repeat To stop repeating a playlist press the Menu key Click Repeat Rename a playlist 1 In the media application click Music 2 Click Playlists 3 Highlight a playlist 4 P...

Page 114: ...ng click the record icon 4 To pause recording click the pause icon Note The approximate amount of memory available for saving videos appears on the lower part of the screen when video recording is paused Related topics Play a media file 106 Play a media file 106 Take a picture 13 Turn on video lighting In low lighting conditions the video light can improve the quality of videos that you record 1 O...

Page 115: ... the video requires 1 On the Home screen click the Media icon 2 Click the Video Camera icon 3 Press the Menu key 4 Click Options 5 Change the Video Format field 6 Press the Menu key 7 Click Save Related topics View properties for a media file 119 Change the location for storing videos 1 On the Home screen click the Media icon 2 Click the Video Camera icon 3 Press the Menu key 4 Click Options 5 Cha...

Page 116: ...ick Options 4 Change the Picture Size field 5 Press the Menu key 6 Click Save Related topics View properties for a media file 119 Set picture quality You can set the fineness of detail that the camera captures in pictures The finer the detail of a picture the more memory the picture requires 1 On the Home screen click the Camera icon 2 Press the Menu key 3 Click Options 4 Set the Picture Quality f...

Page 117: ...lash Setting field To improve the colors in pictures in the White Balance field click the current lighting condition 5 Press the Menu key 6 Click Save Apply a color effect to pictures You can apply a sepia or black and white color effect to pictures that you take 1 On the Home screen click the Camera icon 2 Press the Menu key 3 Click Options 4 Change the Color Effect field 5 Press the Menu key 6 C...

Page 118: ...Out To zoom back to the original picture size press the Menu key Click Fit to Screen Rotate a picture 1 In a picture press the Menu key 2 Click Rotate The picture turns 90 degrees in a clockwise direction Save a picture from an MMS message or a web page You can save picture files such as jpg png gif or bmp files to the BlackBerry device memory or a media card 1 Open a picture attachment in an MMS ...

Page 119: ...Press the Menu key 5 Click Save View pictures in list view 1 On the Home screen click the Media icon 2 Click the Pictures icon 3 Click a category 4 Press the Menu key 5 Click View List Sort pictures 1 On the Home screen click the Media icon 2 Press the Menu key 3 Click Options 4 Change the Sort By field 5 Press the Menu key 6 Click Save Resize a picture before you send it as an attachment When you...

Page 120: ...file 6 Press the Menu key 7 Click Rename 8 Type a name for the file 9 Click Save Related topics Rename a picture or picture folder 118 Rename a playlist 111 Rename a picture or picture folder You can only rename pictures and picture folders that you transferred to or created on your BlackBerry device 1 On the Home screen click the Media icon 2 Click the Pictures icon 3 Click a category 4 Highlight...

Page 121: ...a file or folder You can only delete media files and folders that you added 1 On the Home screen click the Media icon 2 Click a media type 3 If necessary click a category 4 Highlight a media file or folder 5 Press the Menu key 6 Click Delete Related topics Delete a playlist 112 Search for a media file 1 On the Home screen click the Media icon 2 Click a media type 3 If necessary click a category 4 ...

Page 122: ... a folder click the Options icon 2 Click Memory 3 Press the Menu key 4 Click Format 5 Complete the instructions on the screen View the amount of memory used by media files 1 On the Home screen click the Media icon 2 Press the Menu key 3 Click Memory Use Change the amount of memory available for media files To optimize the performance of your BlackBerry device you can change the amount of memory th...

Page 123: ...ss Storage Mode When Connected field To use MTP to transfer media files between your device and your computer set the Media Transfer Protocol MTP field to On If necessary change the Auto Enable Mass Storage Mode When Connected field To receive a prompt to select mass storage mode or MTP when you connect your device to your computer set the Auto Enable Mass Storage Mode When Connected field to Prom...

Page 124: ...or the device Turn on encryption To encrypt data in the device memory you must have set a password for your BlackBerry device Depending on the amount of memory available for storing files in the device memory you might not be able to encrypt files in the device memory 1 On the Home screen or in a folder click the Options icon 2 Click Security Options 3 Click Encryption 4 Change the Encryption fiel...

Page 125: ...our device does not encrypt the files If you transfer encrypted files from your media card using mass storage mode MTP or Bluetooth technology you cannot decrypt the files on your computer or on a Bluetooth enabled device You can use the Roxio Media Manager to preserve encryption in media files that you transfer between your computer and your device Transfer a file between your device and your com...

Page 126: ... When Connected field to Prompt 4 Press the Menu key 5 Click Save Save a media file from a web page 1 On a web page click a link for a media file 2 Click Save 3 Type a name for the media file 4 Click Save Save a picture from an MMS message or a web page You can save picture files such as jpg png gif or bmp files to the BlackBerry device memory or a media card 1 Open a picture attachment in an MMS ...

Page 127: ...he Menu key 4 Click Receive Using Bluetooth 5 Send a media file from the paired Bluetooth enabled device 6 If necessary click Yes 7 Click Save Send a media file To perform this task with a paired Bluetooth enabled device you must turn on Bluetooth technology You can only send media files that you added 1 On the Home screen click the Media icon 2 Click a media type 3 If necessary click a category 4...

Page 128: ...st feature to amplify the volume for songs ring tones and videos press the Volume Up key until you reach the highest volume setting and then press the Volume Up key four times quickly Pictures To pan a picture you must first be zoomed in To zoom in to a picture press 3 To zoom to the original picture size press 7 To zoom out from a picture press 9 To zoom to the original picture size press 7 To pa...

Page 129: ...our computer or a device other than the BlackBerry device that you used to encrypt the file insert the media card into the BlackBerry device that you used to encrypt the file In the memory options change the Encryption Mode field to None or Security Password Related topics Turn off mass storage mode or MTP 121 Encrypt the files in the device memory and on a media card 0 I cannot save media files Y...

Page 130: ...Some pictures that I take are blurry In low lighting conditions the camera might compensate for the lack of exposure by using a slower shutter speed If you move the camera before the shutter clicks the picture might be blurry If the camera is using a slower shutter speed an exclamation point indicator appears at the bottom of the screen Depending on your BlackBerry device model you might be able t...

Page 131: ...ervicethatsupports this feature For more information contact your wireless service provider 1 On the Home screen click the Browser icon 2 Perform one of the following actions If the Search here field appears on the screen type the search terms If the Search here field does not appear on the screen press the Menu key Click Go To Type the search terms 3 Press the Enter key Switch browser views You c...

Page 132: ...ent or on a web page press the Menu key 2 Click Find 3 Type the text 4 Press the Enter key To search for the next instance of the text press the Menu key Click Find Next View a list of web pages you visited recently Depending on the browser configuration that you used to visit a web page or add a bookmark when you click the web page in the browser history or bookmark list the web page might open i...

Page 133: ... Link Address or Image Address Copy an address for a web page link or picture 1 On a web page perform one of the following actions Highlight or pause on a link Press the Menu key Click Link Address Highlight or pause on a picture Press the Menu key Click Image Address Press the Menu key Click Page Address 2 Click Copy Address To paste the address press the Menu key Click Paste Send a web page addr...

Page 134: ...dia file 2 Click Open Save a song or video from a web page 1 In the browser click a link for a song or video 2 Click Save 3 Type a name for the song or video 4 Click Save View a full picture on a web page 1 On a web page highlight or pause on a picture 2 Press the Menu key 3 Click Full Image Zoom in to or out from a picture 1 In a picture press the Menu key 2 Click Zoom To zoom back to the origina...

Page 135: ...about the fees associated with each of the browsers that are available on your BlackBerry device contact your wireless service provider 1 On a web page press the Menu key 2 Click Add Bookmark 3 In the Auto Synchronize field set how often the browser should check for updates to the web page 4 In the Start time field set the time of day when the browser should start checking for updates 5 Click Add ...

Page 136: ...en click the Browser icon 2 Press the Menu key 3 Click Bookmarks 4 Highlight a bookmark folder 5 Press the Menu key 6 Click Add Subfolder File a bookmark for a web page 1 On the Home screen click the Browser icon 2 Press the Menu key 3 Click Bookmarks 4 Highlight a bookmark 5 Press the Menu key 6 Click Move Bookmark 7 Click the new location Rename a bookmark folder for web pages You can only renam...

Page 137: ... subscribe to web feeds and open them from your bookmark list In your bookmark list web feeds that have been updated since the last time you checked them appear in italic In a web feed unopened web feed titles appear in bold If one or more web feeds are available on a web page the Add Web Feed option appears in the menu Subscribe to a web feed 1 On a web page press the Menu key 2 Click Add Web Fee...

Page 138: ... opened or unopened In a web feed perform one of the following actions Highlight a title Press the Menu key Click Mark Opened or Mark Unopened Highlight a date field Press the Menu key Click Mark Prior Opened Change a web feed 1 On a web page press the Menu key 2 Click Bookmarks 3 Highlight a web feed 4 Press the Menu key 5 Click Edit Bookmark 6 Change the web feed 7 Click Accept File a web feed 1...

Page 139: ...s the Menu key 3 Click Options 4 Click Browser Configuration 5 Perform any of the following actions In the Home Page Address field type a web address Change the Start Page field 6 Press the Menu key 7 Click Save Options Change JavaScript options 1 In the browser press the Menu key 2 Click Options 3 Click Browser Configuration 4 Select any of the following check boxes Support JavaScript Allow JavaS...

Page 140: ...iew background images select the Use Background Images check box To change the browsing experience change the Browser Identification field 6 Press the Menu key 7 Click Save Options Change font options for web pages 1 On the Home screen click the Browser icon 2 Press the Menu key 3 Click Options 4 Click General Properties 5 Perform any of the following actions Change the Default Font Family and Def...

Page 141: ...cape key About browser configurations The browser on your BlackBerry device supports multiple browser configurations for optimizing your browsing experience If your BlackBerry device is associated with an email account that uses a BlackBerry Enterprise Server that supports the BlackBerry Browser you can use the BlackBerry Browser configuration to browse the Internet and your organization s intrane...

Page 142: ...tion on your BlackBerry device or media card for use during later visits to the web site Gears can also help web sites provide customized content to you if you choose to share your location with that web site Your device does not need to have an internal GPS receiver or be paired with a Bluetooth enabled GPS receiver to share your location The first time you visit a web site that uses Gears you ar...

Page 143: ...ceives over the Internet through a WAP gateway Communication between your device and the WAP gateway is encrypted using WTLS Communication between the WAP gateway and content servers is encrypted using TLS or SSL Manage browser security 1 On the Home screen or in a folder click the Options icon 2 Click Security Options 3 Click Advanced Security Options 4 Click TLS or WTLS 5 Set the security option...

Page 144: ...re than one certificate that you use to authenticate with content servers Prompt if Client Cert Not Found Specify whether a prompt appears when your browser tries to connect to a content server but your device does not have a certificate that can be used to authenticate with the content server Default Client Cert Specify the certificate that your browser uses to authenticate with content servers W...

Page 145: ...ormation is available The web application might also push updated information to your browser cache without notifying you If information is pushed to your browser cache the information is available on your device even when your device is not connected to the wireless network Your device supports different types of browser push messages Service loading messages and service indication messages inclu...

Page 146: ...ser push messages from a specific IP host type the IP address for the WAP gateway Browser shortcuts Depending on the typing input language that you are using some shortcuts might not be available To insert a period in the web address field press the Space key To insert a slash mark in the web address field press the Shift key and the Space key To stop loading a web page press the Escape key To clo...

Page 147: ...ynchronization for bookmarks If encryption for data in the device memory is turned on you cannot set up automatic synchronization for bookmarks Related topics Turn on encryption 122 I cannot play a song or video on a web page Your BlackBerry device might not support the size or file format of the song or video file I receive a prompt to switch browsers when streaming a song or video If you receive...

Page 148: ...Berry device must be connected to the wireless network 1 On the Home screen click the Clock icon 2 Press the Menu key 3 Click Set Time 4 Perform one of the following actions To receive a prompt when your device detects a new time zone change the Auto Update Time Zone field to Prompt To have your device update the time zone automatically when it detects a new time zone change the Auto Update Time Z...

Page 149: ... Menu key 3 Click Options 4 Set the Home Time Zone field 5 Press the Menu key 6 Click Save Turn on bedside clock mode You can set options for bedside clock mode so that you can view the clock without being interrupted by incoming calls or messages 1 On the Home screen click the Clock icon 2 Press the Menu key 3 Click Enter Bedside Mode To turn off bedside clock mode press the Escape key Related to...

Page 150: ...larm 1 On the Home screen click the Clock icon 2 Press the Menu key 3 Click Set Alarm 4 On the trackpad slide your finger up or down to select On or Weekdays Slide your finger to highlight On or Weekdays 5 Press the Escape key 6 Click Save At the top of the Home screen a clock indicator appears Silence the alarm If snooze is not turned on press any key If snooze is turned on click Snooze Change al...

Page 151: ...k Start If you exit the clock application the timer continues to count down Change timer notification options 1 On th Home screen click the Clock icon 2 Press the Menu key 3 Click Options 4 In the Countdown Timer section change the Timer Tune Volume or Vibration fields 5 Press the Menu key 6 Click Save Date time and alarm troubleshooting The time on my device is incorrect 1 On the Home screen clic...

Page 152: ...te the time zone data press the Menu key Click Get Time Zone Updates For this feature to be supported your wireless service plan must include data services such as email messages or browser service If your email account uses a BlackBerry Enterprise Server you might not be able update your time zone data For more information contact your administrator User Guide Date time and alarm 150 ...

Page 153: ...contact highlight the User1 User2 User3 or User4 field 2 Press the Menu key 3 Click Change Field Name 4 Type a name for the custom contact list field 5 Press the Enter key You can synchronize custom contact list fields on your BlackBerry device with the email application on your computer For more information about synchronizing custom contact list fields see the BlackBerry Desktop Software Online ...

Page 154: ...3 Click Delete Search for contacts in your organization s address book To perform this task your BlackBerry device must be associated with an email account that uses a BlackBerry Enterprise Server that supports this feature For more information contact your administrator 1 In the contact list press the Menu key 2 Click Lookup 3 Type part or all of a contact name 4 Press the Enter key Manage contac...

Page 155: ...at you make in one application are made in the other application Your BlackBerry device bases the volume for custom ring tones on the volume that you set in the active notification profile Assign a ring tone to a contact 1 In the contact list highlight a contact 2 Press the Menu key 3 Click Edit 4 Press the Menu key 5 Click Add Custom Ring Tone 6 Change the Custom Ring Tone field 7 Press the Menu ...

Page 156: ... Click Save Mailing lists About mailing lists You can use mailing lists when you send email PIN SMS text or MMS messages Mailing lists that you create on your BlackBerry device do not appear in the email application on your computer Create a mailing list 1 In the contact list press the Menu key 2 Click New Group 3 Type a name for the mailing list 4 Press the Menu key 5 Click Add Member 6 Click a c...

Page 157: ...tiple contact lists If your BlackBerry device is associated with multiple email accounts you might have contacts from each email account on your device For example if your device is associated with a work email account and a personal email account you might be able to view your work contact list and your personal contact list on your device For more information contact your wireless service provid...

Page 158: ... 4 Press the Menu key 5 Click Save Turn off the prompt that appears before you delete items You can turn off the prompt that appears before you delete messages call logs contacts calendar entries tasks memos or passwords 1 On the Home screen click an application icon 2 In an application press the Menu key 3 Click Options 4 If necessary click General Options 5 Change the Confirm Delete field to No ...

Page 159: ...he file name for the picture is ContactPicture jpg Calendar Calendar basics About calendar views You can view your appointments and meetings in one of four calendar views Day Week and Month views display all your appointments and meetings for the selected time period Agenda view displays all your scheduled appointments and meetings in a list Agenda view also displays free time that you have betwee...

Page 160: ... your BlackBerry device the appointment appears in your default calendar Schedule a meeting To perform this task your BlackBerry device must be associated with an email account that uses the BlackBerry Internet Service or a BlackBerry Enterprise Server that supports this feature For more information contact your wireless service provider or administrator 1 On the Home screen click the Calendar ico...

Page 161: ... suggested spelling click a word in the list that appears To ignore the suggested spelling press the Escape key To ignore all instances of the suggested spelling press the Menu key Click Ignore All To add the word to the custom dictionary press the Menu key Click Add To Dictionary To stop checking spelling press the Menu key Click Cancel Spell Check Open an appointment meeting or alarm 1 On the Ho...

Page 162: ...ng or task Relative Date Set whether the monthly or yearly recurring appointment meeting or task recurs on a relative date for example on the last Friday of each month Respond to a meeting invitation 1 In a meeting invitation press the Menu key 2 Click Accept Tentative or Decline 3 If you declined a delegated meeting invitation perform one of the following actions To decline the meeting click Decl...

Page 163: ...he Menu key Click Show Legend Change the list of participants for a meeting To perform this task you must be the meeting organizer 1 In a meeting in the Accepted or Declined field highlight a contact 2 Press the Menu key 3 Click one of the following menu items Invite Attendee Change Attendee Remove Attendee 4 Press the Menu key 5 Click Save Forward a meeting invitation To perform this task your Bl...

Page 164: ... a meeting meeting invitation or meeting response highlight a contact 2 Press the Menu key 3 Click a message type or Call contact Conference call meetings About conference calls You can create two types of conference calls with your BlackBerry device If your organization or a conferencing service has provided you with a conference call bridge number you can create conference call meetings in the c...

Page 165: ...pe the participant access code Type a space after the participant access code 4 Type CCM and the moderator conference call bridge number Do not include spaces 5 Type a lowercase x Do not include spaces before or after the x 6 Type the moderator access code Type a space after the moderator access code Example If the participant and moderator conference call bridge number is 1 800 555 5555 the moder...

Page 166: ... Reminder field 6 Press the Menu key 7 Click Save Related topics Turn off your device 259 Change the snooze time for reminders 164 Change the start and end time for days 1 On the Home screen click the Calendar icon 2 Press the Menu key 3 Click Options 4 Click General Options 5 Change the Start of Day and End of Day fields 6 Press the Menu key 7 Click Save Change the snooze time for reminders 1 On ...

Page 167: ...asks field to Yes 6 Press the Menu key 7 Click Save Change the first day of the week 1 On the Home screen click the Calendar icon 2 Press the Menu key 3 Click Options 4 Click General Options 5 Change the First Day of Week field 6 Press the Menu key 7 Click Save Hide free time in Agenda view 1 On the Home screen click the Calendar icon 2 Press the Menu key 3 Click Options 4 Click General Options 5 ...

Page 168: ...that you received on your device within the set period of time appear in a calendar Turn off the prompt that appears before you delete items You can turn off the prompt that appears before you delete messages call logs contacts calendar entries tasks memos or passwords 1 On the Home screen click an application icon 2 In an application press the Menu key 3 Click Options 4 If necessary click General...

Page 169: ...screen click the Calendar icon 2 Press the Menu key 3 Click Select Calendar 4 Click a calendar Use color to differentiate calendars 1 On the Home screen click the Calendar icon 2 Press the Menu key 3 Click Options 4 Click a calendar 5 Change the Appointment Color field 6 Press the Menu key 7 Click Save Change the calendar that reminds you of appointments 1 On the Home screen click the Calendar ico...

Page 170: ...s and the Mark as Private check box when you change a recurring appointment or meeting Some characters in calendar entries do not appear correctly after synchronization If you schedule appointments or meetings on your BlackBerry device that contain special characters or accents your computer might not support these characters On your computer verify that you are using the correct default code page...

Page 171: ...tering the conference call with the Join Now option again Tasks Task basics Create a task 1 On the Home screen or in a folder click the Tasks icon 2 Click Add Task 3 Type the task information 4 Set a due date for the task 5 If the task recurs set the Recurrence field 6 Press the Menu key 7 Click Save Recurrence fields Every Set the frequency of the daily weekly or monthly recurring appointment mee...

Page 172: ...key 4 Click Forward As 5 Click a message type Check spelling You can check spelling in messages calendar entries tasks or memos that you create 1 In a message calendar entry task or memo press the Menu key 2 Click Check Spelling 3 Perform any of the following actions To accept the suggested spelling click a word in the list that appears To ignore the suggested spelling press the Escape key To igno...

Page 173: ... View tasks in a calendar 1 On the Home screen click the Calendar icon 2 Press the Menu key 3 Click Options 4 Click General Options 5 Change the Show Tasks field to Yes 6 Press the Menu key 7 Click Save Turn off the prompt that appears before you delete items You can turn off the prompt that appears before you delete messages call logs contacts calendar entries tasks memos or passwords 1 On the Ho...

Page 174: ... information 4 Press the Menu key 5 Click Save Change a memo 1 On the Home screen or in a folder click the MemoPad icon 2 Highlight a memo 3 Press the Menu key 4 Click Edit 5 Change the memo information 6 Press the Menu key 7 Click Save Send a task or memo 1 On the Home screen or in a folder click the Tasks icon or the MemoPad icon 2 Highlight a task or memo 3 Press the Menu key 4 Click Forward As...

Page 175: ...Delete Memo list options Turn off the prompt that appears before you delete items You can turn off the prompt that appears before you delete messages call logs contacts calendar entries tasks memos or passwords 1 On the Home screen click an application icon 2 In an application press the Menu key 3 Click Options 4 If necessary click General Options 5 Change the Confirm Delete field to No 6 Press th...

Page 176: ...lications Create a category for contacts tasks or memos 1 In the contact list task list or memo list press the Menu key 2 Click Filter 3 Press the Menu key 4 Click New 5 Type a name for the category 6 Press the Enter key Categorize a contact task or memo 1 When creating or changing a contact task or memo press the Menu key 2 Click Categories 3 Select the check box beside a category 4 Press the Men...

Page 177: ...lator press the corresponding key on the BlackBerry device keyboard To use the alternate function on a key in the calculator press the Alt key and the corresponding key on the device keyboard Convert a measurement 1 On the Home screen or in a folder click the Calculator icon 2 Type a number 3 Press the Menu key 4 Perform one of the following actions To convert the number from imperial to metric cl...

Page 178: ... active and does not change when you switch sound profiles unless you switch to the All Alerts Off sound profile Call and message notifications for your contacts might be audible even if you switch your sound profile to Silent or Vibrate Only You can change rename and delete most preloaded sound profiles You cannot delete the Vibrate Only sound profile and you cannot change rename or delete the Al...

Page 179: ...nds application perform one of the following actions To receive LED notification only click Silent To receive vibrate notification only click Vibrate Only To turn off all notification including ring tones and notifications for specific contacts and LED notification click All Alerts Off Related topics Silence the alarm 148 Create a custom sound profile 1 On the Home screen click the Sounds icon 2 C...

Page 180: ...al contacts repeat steps 3 to 5 8 Click the application or item that you want to change 9 Change the ring tone or alert information 10 Press the Menu key 11 Click Save Download a ring tone Depending on your wireless service plan this feature might not be supported 1 On the Home screen click the Media icon 2 Click Ring Tones 3 Click All Ring Tones 4 Press the Menu key 5 Click Download Ring Tones Re...

Page 181: ... 1 On the Home screen or in a folder click the Options icon 2 Click Bluetooth 3 Press the Menu key 4 Click Options 5 Change the LED Connection Indicator field to Off 6 Press the Menu key 7 Click Save To turn on Bluetooth connection notification again change the LED Connection Indicator field to On Turn on LED notification for wireless coverage 1 On the Home screen or in a folder click the Options ...

Page 182: ...work ends the connection My device is not ringing or vibrating when I receive a call or message Try performing the following actions On the Home screen click the Sounds icon Verify that your sound profile is not set to either All Alerts Off or Silent If you have assigned a ring tone or alert to a specific contact on the Home screen click the Sounds icon Click Set Contact Alerts Click the contact a...

Page 183: ...ymbol 1 Press the Symbol key 2 Press the letter key that appears below the symbol Type an accent or special character Press and hold a letter key and slide your finger left or right on the trackpad until the accented or special character appears Highlight text 1 Place the cursor where you want to start highlighting text 2 Press the Menu key 3 Click Select 4 Perform one of the following actions To ...

Page 184: ... the predictive input method When you are typing text perform any of the following actions To select the highlighted suggestion and start typing a new word press the Enter key To select the highlighted suggestion and continue typing the same word click the word To ignore the suggestions keep typing Predict words as you type You can set your BlackBerry device to display a list of suggested words as...

Page 185: ...word that you have typed perform one of the following actions To select a highlighted item from the list that appears when you type and continue typing the same word click the word To select a highlighted item from the list that appears when you type and start typing a new word press the Enter key Typing options Stop displaying contacts in the list that appears when you type By default your BlackB...

Page 186: ...s the Menu key 6 Click Save To dial phone numbers from the Home screen change the Dial From Home Screen field to Yes Spelling checker Check spelling You can check spelling in messages calendar entries tasks or memos that you create 1 In a message calendar entry task or memo press the Menu key 2 Click Check Spelling 3 Perform any of the following actions To accept the suggested spelling click a wor...

Page 187: ...ord in the list that appears To close the list without selecting a word press the Escape key To ignore all instances of the same spelling error press the Menu key Click Ignore All Check spelling automatically before sending email messages 1 On the Home screen or in a folder click the Options icon 2 Click Spell Check 3 Select the Spell Check Email Before Sending option 4 Press the Menu key 5 Click ...

Page 188: ...custom dictionary 1 On the Home screen or in a folder click the Options icon 2 Click Spell Check 3 Click Custom Dictionary 4 Highlight a word 5 Press the Menu key 6 Click Delete 7 Press the Menu key 8 Click Save Custom dictionary About the custom dictionary You can add words to the custom dictionary so that your BlackBerry device recognizes the word when you check spelling Because SureType technol...

Page 189: ...rd 7 Press the Enter key 8 Press the Menu key 9 Click Save Delete a word from the custom dictionary 1 On the Home screen click the Options icon 2 Click Custom Dictionary 3 Highlight a word 4 Press the Menu key 5 Click Delete 6 Press the Menu key 7 Click Save Stop displaying contacts in the list that appears when you type By default your BlackBerry device recognizes contacts when you type them 1 On...

Page 190: ...o the You can create AutoText entries for your common typing mistakes or for abbreviations For example you might create an AutoText entry that replaces ttyl with talk to you later Create an AutoText entry 1 On the Home screen or in a folder click the Options icon 2 Click AutoText 3 Press the Menu key 4 Click New 5 In the Replace field type the text to replace 6 In the With field perform one of the...

Page 191: ...are using some shortcuts might not be available To insert a period press the Space key twice The next letter is capitalized To capitalize a letter press and hold the letter key until the capitalized letter appears To type the alternate character on a key press the Alt key and the character key To type an accented or special character press and hold the letter key and slide your finger left or righ...

Page 192: ...he Shift key and slide your finger left or right on the trackpad To cancel a text selection press the Escape key To cut highlighted text when typing press the Shift key and the Backspace Delete key To copy highlighted text when typing press the Alt key and click the trackpad To paste highlighted text when typing press the Shift key and click the trackpad Typing troubleshooting I cannot check spell...

Page 193: ...lp Delete a display language In the setup wizard complete the instructions on the Language removal screen About typing input languages You can set a typing input language to use when you type The typing input language can be different from the display language When you set a typing input language AutoText and other typing options change to the selected language For example you might use your Black...

Page 194: ... Input Language Selection Shortcut field is set to Alt Enter or Shift Space 3 Perform one of the following actions If the Input Language Selection Shortcut field is set to Alt Enter while typing hold the Alt key and press the Enter key Continue to hold the Alt key and click a language If the Input Language Selection Shortcut field is set to Shift Space while typing hold the Shift key and press the...

Page 195: ...e Selection Shortcut field to Alt Enter or Shift Space Change the display options for contacts You can change how your contacts appear in all applications including the phone message list contact list and calendar 1 On the Home screen or in a folder click the Options icon 2 Click Language 3 Change the Name Display field 4 Press the Menu key 5 Click Save Language troubleshooting Some characters do ...

Page 196: ...he Menu key 5 Click Save Set how long backlighting remains on 1 On the Home screen or in a folder click the Options icon 2 Click Screen Keyboard 3 Set the Backlight Timeout field 4 Press the Menu key 5 Click Save Stop backlighting from dimming automatically 1 On the Home screen or in a folder click the Options icon 2 Click Screen Keyboard 3 Change the Automatically Dim Backlight field to Off 4 Pre...

Page 197: ...nformation appears on your BlackBerry device screen when the device is locked 1 On the Home screen or in a folder click the Options icon 2 Click Owner 3 Type your contact information 4 Press the Menu key 5 Click Save Change the display font 1 On the Home screen or in a folder click the Options icon 2 Click Screen Keyboard 3 Change the font fields 4 Press the Menu key 5 Click Save Use reverse contr...

Page 198: ...ck Edit Folder 4 Change the folder information 5 Click Save Move an application icon 1 In the Home screen or in an application folder highlight an application icon 2 Press the Menu key 3 Perform one of the following actions To move the application icon to a different location on the Home screen click Move On the trackpad slide your finger to the new location Click the trackpad To move the applicat...

Page 199: ...es 1 On the Home screen or in a folder click the Options icon 2 Click Screen Keyboard 3 Set the Key Tone field to On 4 Press the Menu key 5 Click Save Turn off trackpad sounds 1 On the Home screen or in a folder click the Options icon 2 Click Screen Keyboard 3 Set the Audible Roll field to Mute 4 Press the Menu key 5 Click Save To turn on trackpad sounds again set the Audible Roll field to Click S...

Page 200: ... screen or in a folder click the Options icon 2 Click Screen Keyboard 3 Set the Horizontal Sensitivity and Vertical Sensitivity fields 4 Press the Menu key 5 Click Save Turn on standby mode If you are not on a call you can turn on standby mode to avoid pressing keys accidentally when you are not using your BlackBerry device Press and hold the Mute key on the top of your device To turn off standby ...

Page 201: ...ss the Menu key 4 Click Download Themes Display troubleshooting My device screen turns off When you do not use your BlackBerry device for a period of time the screen turns off to conserve battery power To turn on the screen click the trackpad or press a key My display changed Depending on your theme display options such as icons fonts and your Home screen background might change when you switch th...

Page 202: ...s the Menu key Click Save To search for messages using the criteria from your last search click Last Press the Menu key Click Search Note If you search for messages your device does not search attachments To stop a search press the Escape key Search criteria Search Type Change whether you search for messages on your BlackBerry device or for messages in an email application on your computer or in a...

Page 203: ...highlight a message 2 Press the Menu key 3 Perform one of the following actions To view more available search results click Get More Results To add a message to a message list click Add To add all the messages to a message list click Add All To delete a message from the search results click Delete To delete the search results click Delete Search To start a new search click Search CAUTION If you de...

Page 204: ...f saved searches 1 On the Home screen click the Messages icon 2 Press the Menu key 3 Click Search 4 Press the Menu key 5 Click Recall Change a saved search 1 On the Home screen click the Messages icon 2 Press the Menu key 3 Click Search 4 Press the Menu key 5 Click Recall 6 Highlight a search 7 Press the Menu key 8 Click Edit Search 9 Edit the search criteria 10 Press the Menu key 11 Click Save De...

Page 205: ... address book To perform this task your BlackBerry device must be associated with an email account that uses a BlackBerry Enterprise Server that supports this feature For more information contact your administrator 1 In the contact list press the Menu key 2 Click Lookup 3 Type part or all of a contact name 4 Press the Enter key Manage contact lookup results 1 In the contact lookup results highligh...

Page 206: ...list of contacts type the contact name or initials separated by a space To search for text in a message press S To search for text in a file or an attachment press F To search for text on a web page press F To search for text in a presentation you must view the presentation in text view or in text and slide view Press F User Guide Search 204 ...

Page 207: ...the synchronization tool of the BlackBerry Desktop Manager to synchronize your organizer data and email messages For more information see the BlackBerry Desktop Software Online Help Reconcile email messages over the wireless network Set the Wireless Reconcile option for each email address that is associated with your BlackBerry device 1 On the Home screen click the Messages icon 2 Press the Menu k...

Page 208: ...o list press the Menu key 2 Click Options 3 To synchronize calendar entries click a calendar 4 Change the Wireless Synchronization field to Yes 5 Press the Menu key 6 Click Save To stop synchronizing organizer data over the wireless network change the Wireless Synchronization field to No About synchronization conflicts A synchronization conflict occurs when you change the same email message or org...

Page 209: ... have installed the BlackBerry Desktop Software on your computer you can back up and restore most of your BlackBerry device data includingmessages organizerdata fonts savedsearches andbrowserbookmarksusingthebackupandrestoretooloftheBlackBerry Desktop Manager For more information see the BlackBerry Desktop Software Online Help If your device is associated with an email account that uses aBlackBerr...

Page 210: ...x To delete all third party applications that you have added select the User Installed Applications check box To delete all files from your media card select the Media Card check box 6 Type blackberry 7 Click Wipe If you are preparing your device for resale and you have an email account that uses the BlackBerry Internet Service to prevent messages from this account from being sent to your device c...

Page 211: ...rforming the following actions If you delete multiple email messages using the Delete Prior menu item the email messages are not deleted during wireless email reconciliation To delete multiple email messages on your BlackBerry device highlight the email messages and press theBackspace Delete key In the email reconciliation options verify that the Delete On field is set to Mailbox Handheld Related ...

Page 212: ...e birthday field is a date field in the email application on your computer Some characters in calendar entries do not appear correctly after synchronization If you schedule appointments or meetings on your BlackBerry device that contain special characters or accents your computer might not support these characters On your computer verify that you are using the correct default code page and that th...

Page 213: ...etooth status indicators appear at the top of the Home screen For more information about Bluetooth indicators see the printed documentation that came with your BlackBerry device Turn on Bluetooth technology 1 On the Home screen click the Manage Connections icon 2 Select the Bluetooth check box To turn off Bluetooth technology clear the Bluetooth check box Pair with a Bluetooth enabled device You m...

Page 214: ...d topics Turn on Bluetooth technology 211 Switch to a paired Bluetooth enabled device during a call To perform this task you must turn on Bluetooth technology 1 During a call press the Menu key 2 Click Activate Bluetooth device Related topics Turn on Bluetooth technology 211 Share contacts with a paired Bluetooth enabled car kit 1 On the Home screen click the Manage Connections icon 2 Click Blueto...

Page 215: ...o send an audio or video file click the send option for a message type Rename a paired Bluetooth enabled device 1 On the Home screen click the Manage Connections icon 2 Click Bluetooth Options 3 Highlight a paired Bluetooth enabled device 4 Press the Menu key 5 Click Device Properties 6 In the Device Name field change the name for the Bluetooth enabled device 7 Press the Menu key 8 Click Save Dele...

Page 216: ...ed computer that is running BlackBerry Desktop Software so that you can send and receive email messages and synchronize your organizer data without using a connection to the wireless network To use this service your BlackBerry device must be associated with an email account that uses a BlackBerry Enterprise Server Data Transfer This service allows you to connect your BlackBerry device to Bluetooth...

Page 217: ...nsfer field 6 Press the Menu key 7 Click Save To share contacts with Bluetooth enabled devices again change the Contacts Transfer field to All Entries Restrict outgoing calls 1 On the Home screen click the Manage Connections icon 2 Click Bluetooth Options 3 Press the Menu key 4 Click Options 5 Set the Allow outgoing calls field to Never or If Unlocked 6 Press the Menu key 7 Click Save Make your Bl...

Page 218: ...Indicator field to On Turn off the prompt that appears when connecting or pairing 1 On the Home screen click the Manage Connections icon 2 Click Bluetooth Options 3 Highlight a Bluetooth enabled device 4 Press the Menu key 5 Click Device Properties 6 Set the Trusted field to Yes 7 Press the Menu key 8 Click Save To turn on the prompt again set the Trusted field to Prompt Turn off a Bluetooth profi...

Page 219: ...lick the Manage Connections icon 2 Click Bluetooth Options 3 Press the Menu key 4 Click Options 5 Change the Connect on Power Up field to No 6 Press the Menu key 7 Click Save Bluetooth technology troubleshooting I cannot type a passkey on a Bluetooth enabled device If you cannot type a passkey on a Bluetooth enabled device the passkey might already be defined On your BlackBerry device in the Enter...

Page 220: ...ackBerry device for two minutes Turn off encryption for Bluetooth connections between your BlackBerry device and the Bluetooth enabled device On the Home screen click the Manage Connections icon Click Bluetooth Options Highlight a Bluetooth enabled device Press the Menu key Click Device Properties Change the Encryption field to Disabled Press the Menu key Click Save I cannot share contacts with a ...

Page 221: ...ossible Emergency operators might not be able to estimate your location using only GPS technology Get your GPS location Depending on your wireless service provider and wireless network this feature might not be supported To perform this task you must pair your BlackBerry device with a Bluetooth enabled GPS receiver if your device does not have an internal GPS receiver 1 On the Home screen or in a ...

Page 222: ...nistrator 1 On the Home screen click the Options icon 2 Click Advanced Options 3 Click GPS 4 Change the GPS Services field to Location Off 5 Press the Menu key 6 Click Save GPS technology troubleshooting I cannot use GPS technology Try performing the following actions If you are outdoors move away from buildings and expose your device to open sky If you are indoors move close to a window If you ha...

Page 223: ...k From Contacts To specify a recently viewed location click the location 5 Select or clear the check box beside one or more route options 6 Repeat step 3 to specify an ending location To get directions from the ending location to the starting location press the Menu key Click Reverse Directions View directions as a route on a map When viewing text directions click View On Map To view text directio...

Page 224: ...ink When your BlackBerry devices recognizes an address in certain applications such as instant messaging applications and MemoPad your device underlines the address 1 Highlight an underlined address 2 Press the Menu key 3 Click View on Map View a list of points of interest near a location You can search for points of interest such as businesses airports schools parks or landmarks 1 On a map press ...

Page 225: ...e viewed recently on a map as well as routes and locations that you have bookmarked 1 On the Home screen or in a folder click the Maps icon 2 On a map press the Menu key 3 Click Layers 4 Highlight a layer 5 Press the Menu key 6 Click Show or Hide Navigation Zoom in to a direction on a route 1 On a map highlight a direction on a route 2 Press the Menu key 3 Click Zoom To Point Zoom in to or out fro...

Page 226: ...erent location change the Folder field 5 Click OK Change a bookmark for a location or route 1 On the Home screen click the Maps icon 2 On a map press the Menu key 3 Click Find Location 4 Click Favorites 5 Highlight a bookmark 6 Press the Menu key 7 Click Edit 8 Change the bookmark 9 Press the Menu key 10 Click Save Delete a bookmark for a location or route 1 On the Home screen click the Maps icon ...

Page 227: ...orites 5 Highlight a bookmark 6 Press the Menu key 7 Click Move 8 Click a new location Map options Set the GPS receiver that you use to track your movement To perform this task if you don t have an internal GPS receiver you must pair your BlackBerry device with a Bluetooth enabled GPS receiver 1 On a map press the Menu key 2 Click Options 3 Change the GPS Source field 4 Press the Menu key 5 Click ...

Page 228: ...irection that you are moving at the top of the map again press the Menu key Click Track Up Hide the tracking information at the bottom of a map 1 When tracking your movement on a map press the Menu key 2 Click Hide Dashboard To view the tracking information again press the Menu key Click Show Dashboard Keep backlighting on when you track your movement By default backlighting turns off automaticall...

Page 229: ...e Space key again Maps troubleshooting Diagonal lines appear on a map Diagonal lines appear on a map when your BlackBerry device loads a new map or when your device is not connected to the wireless network If diagonal lines appear for a long period of time verify that your device is connected to the wireless network Some features are not available on my device The availability of certain features ...

Page 230: ...Feature availability 9 User Guide Maps 228 ...

Page 231: ...n passwords a question and password screen appears each time that you invite a contact Contacts who answer your question with the correct invitation password are added to your contact list 1 In BlackBerry Messenger on the Contact list screen press the Menu key 2 Click Options 3 Change the Ask Password Question When Adding Contacts field to Yes 4 Press the Menu key 5 Click Save To turn off invitati...

Page 232: ...ess the Menu key 3 Click Contact Info Rename a contact 1 On the Home screen in the Instant Messaging folder click the BlackBerry Messenger icon 2 On the contact list screen in a contact group highlight a contact 3 Press the Menu key 4 Click Contact Info 5 In the Rename field type a name 6 Click Save Delete a contact 1 In BlackBerry Messenger on the Contact list screen highlight a contact 2 Press t...

Page 233: ...oup There must be at least one group in your BlackBerry Messenger contact list you cannot delete the last remaining group in your contact list 1 In BlackBerry Messenger highlight a group 2 Press the Menu key 3 Click Delete Group Conversations Start a conversation 1 In BlackBerry Messenger on the Contact list screen highlight a contact 2 Press the Menu key 3 Click Start Conversation 4 Type a messag...

Page 234: ...versation press the Menu key 2 Click Send Voice Note 3 Record a voice note 4 Click Send Send a vCard contact attachment You can send vCard contact attachments of contacts in your BlackBerry Messenger contact list or contacts in the main contact list on your BlackBerry device 1 In BlackBerry Messenger during a conversation press the Menu key 2 Click Forward Contact 3 Perform one of the following op...

Page 235: ...ge the Show Conversations in Message List field to Yes Start a conference 1 In BlackBerry Messenger during a conversation press the Menu key 2 Click Invite to Conference 3 Select one or more BlackBerry Messenger contacts 4 Click OK View conference participants 1 In BlackBerry Messenger during a conference press the Menu key 2 Click View Participants Copy a conversation When you copy a conversation...

Page 236: ...conversation 1 In BlackBerry Messenger during a conversation press the Menu key 2 Click End Conversation Availability Change your availability status If you change your availability status to Unavailable you receive BlackBerry Messenger messages but you are not notified 1 In BlackBerry Messenger on the Contact list screen press the Menu key 2 Click Edit My Info 3 Click a status 4 If necessary type...

Page 237: ...istening to an audio file 1 In BlackBerry Messenger on the Contact list screen press the Menu key 2 Click Options 3 Change the Allow Now Playing presence status field to Yes To stop showing when you are listening to an audio file change the Allow Now Playing presence status field to No Receive notification when a contact becomes available 1 In BlackBerry Messenger on the Contact list screen highli...

Page 238: ... 236 Close an application so that it is not running 237 Keep an application running and switch to another application 1 In an application press and hold the Menu key 2 In the application switcher scroll to the left or right and click an application icon 3 If the application icon that you want does not appear click the Home screen icon and navigate to the application icon that you are looking for R...

Page 239: ...less network to your device Items that you buy are stored in BlackBerry App World on the My World screen To download BlackBerry App World visit www blackberryappworld com You can also access new applications through the application center You can use the application center to add update or return to the previous version of a select number of applications that are hosted by your wireless service pr...

Page 240: ...pplications For more information contact your administrator 1 On the Home screen or in a folder highlight a third party application 2 Press the Menu key 3 Click Delete Receive a device password prompt before you add an application To perform this task you must have set a BlackBerry device password 1 On the Home screen or in a folder click the Options icon 2 Click Password 3 Change the Prompt on ap...

Page 241: ... To check for application updates manually click Refresh To check for application updates automatically press the Menu key Click Auto Refresh List Application troubleshooting I cannot add update or return to the previous version of an application Try performing the following actions Verify that your BlackBerry device is connected to the wireless network Verify that your device has enough memory to...

Page 242: ...ation process Depending on the options set by your wireless service provider or administrator you might not be able to update the BlackBerry Device Software over the wireless network Depending on your wireless service provider extra fees might apply when you download the update to your device If your device is associated with the BlackBerry Internet Service you can update the BlackBerry Device Sof...

Page 243: ...anced Options 3 Click Wireless Update 4 Click Previous update succeeded 5 Press the Menu key 6 Click Delete Downgrade Data Check for BlackBerry Device Software updates that you can install over the wireless network 1 On the Home screen or in a folder click the Options icon 2 Click Advanced Options 3 Click Wireless Update 4 If your device displays the Introduction screen click Next 5 Click Check fo...

Page 244: ... Select the check box beside one or more data types Click OK 6 Click Next 7 Complete the information on the screen to sign up for or decline email notifications for new software 8 Click Next 9 Click Finish BlackBerry Device Software troubleshooting I cannot update the BlackBerry Device Software over the wireless network Depending on the options set by your wireless service provider or administrato...

Page 245: ...ry Device Software Try performing the following actions Delete media files display languages or third party applications that you do not use Transfer media files that you have stored in the BlackBerry device memory to a media card User Guide BlackBerry Device Software 243 ...

Page 246: ...con 2 Perform one of the following actions To turn off a wireless connection clear the check box beside the connection type To turn off all wireless connections click Turn All Connections Off Turn on or turn off data service or set roaming options Depending on your wireless service plan you might be able to turn off data service email messages PIN messages MMS messages and browser service on your ...

Page 247: ...e provider you might not be able to change the connection speed for the wireless network 1 On the Home screen or in a folder click the Options icon 2 Click Mobile Network 3 Change the Network Mode field 4 Press the Escape key LED notification for network connections Mobile network Green Your BlackBerry device is connected to the wireless network White Your connection to the wireless network is tur...

Page 248: ...n but your device is not connected to another Bluetooth enabled device Red Bluetooth technology is turned off Turn on LED notification for wireless coverage 1 On the Home screen or in a folder click the Options icon 2 Click Screen Keyboard 3 Set the LED Coverage Indicator field to On 4 Press the Menu key 5 Click Save When your BlackBerry device is connected to the wireless network the LED light fl...

Page 249: ...st include this service and your BlackBerry device must be connected to a GSM or UMTS network Your device is designed to switch to an appropriate wireless network automatically when you travel 1 On the Home screen or in a folder click the Options icon 2 Click Mobile Network 3 Change the Network Selection Mode field to Manual 4 Click Scan for Available Networks 5 Click a wireless network 6 Click Se...

Page 250: ... Your device tries to connect to a wireless network based on the order in which the wireless networks appear in your preferred wireless network list When you travel your device scans for the wireless networks on this list first If no wireless network on the list is available your device is designed to connect to another available wireless network automatically Note Extra fees usually apply when yo...

Page 251: ...ackBerry device must be connected to a GSM or UMTS network Depending on your wireless service plan this feature might not be supported 1 On the Home screen or in a folder click the Options icon 2 Click Mobile Network 3 Press the Menu key 4 Click My Preferred Network List 5 Highlight a wireless network 6 Press the Menu key 7 Click Move 8 Click the new location 9 Press the Menu key 10 Click Save Wir...

Page 252: ...s verify that you are in a wireless coverage area that supports the connection speed If you have a Wi Fi enabled device and your wireless service provider supports UMA verify that your connection preference is not set to Wi Fi Only Related topics Turn off the connection to the wireless network 244 Switch wireless networks manually 247 I cannot synchronize a certificate Verify that the certificate ...

Page 253: ...ork your device connects to it automatically You can also change the profile so that you are prompted to connect manually When your device is connected to a Wi Fi network the Wi Fi profile name appears at the top of the Home screen Connect to a Wi Fi network By default new Wi Fi profiles appear at the bottom of your Wi Fi profile list If your BlackBerry device is associated with an email account t...

Page 254: ...Fi network options later on the Home screen click the Manage Connections icon Click Wi Fi Options Connect to a Wi Fi network using the PIN method If you are using a wireless access point or router that is enabled with Wi Fi Protected Setup you can connect to the Wi Fi network using the PIN method 1 On the Home screen click the Manage Connections icon 2 Click Set Up Wi Fi Network 3 Click Scan for N...

Page 255: ...rk the Wi Fi profile name appears at the top of the Home screen Change the order of Wi Fi profiles Your BlackBerry device tries to connect to Wi Fi networks based on the order in which they appear in your Wi Fi profile list 1 On the Home screen click the Manage Connections icon 2 Click Wi Fi Options 3 Highlight a Wi Fi profile 4 Press the Menu key 5 Click Move 6 Click the new location Delete a Wi ...

Page 256: ...1 On the Home screen click the Manage Connections icon 2 Click Wi Fi Options 3 Clear the Prompt me when Manual connection or login is required check box Advanced Wi Fi connection settings Change a Wi Fi profile 1 On the Home screen click the Manage Connections icon 2 Click Wi Fi Options 3 Highlight a Wi Fi profile 4 Press the Menu key 5 Click Edit 6 Change the Wi Fi profile options 7 Press the Men...

Page 257: ...er name If necessary type the user name that you use to connect to the Wi Fi network User password If necessary type the user password that you use to connect to the Wi Fi network CA certificate Set the root certificate that your BlackBerry device should use to verify that it is connecting to the correct Wi Fi network Client certificate Set the authentication certificate that your device should us...

Page 258: ...cess point to which your device should connect Primary DNS Type the primary DNS to which your device should connect Secondary DNS Type the secondary DNS to which your device should connect Default gateway address Type the default gateway IP address to which your device should connect Domain suffix Type the domain that your device uses to resolve host names into IP addresses Set your device to conn...

Page 259: ...9 In the Security Warning dialog box click Yes If the root certificate contains multiple certificates all the certificates are installed on your computer To install the root certificate on your BlackBerry device use the certificate synchronization tool of the BlackBerry Desktop Manager to synchronize the root certificate between your device and your computer UMA connection settings About connectin...

Page 260: ...s UMA verify that your connection preference is not set to Mobile Network Only If your device is associated with an email account that uses a BlackBerry Enterprise Server your organization might prevent the Hotspot browser from appearing or might restrict you from using the Hotspot browser to browse web pages If you are using the Push Button Setup method verify that the network access point is ena...

Page 261: ...ice to turn on again at the specified time or for alarm or calendar reminders click Turn Off Set your device to turn on and turn off automatically 1 On the Home screen or in a folder click the Options icon 2 Click Auto On Off 3 Set the Weekday field to Enabled 4 Specify the times when the BlackBerry device should turn on and off on weekdays 5 Set the Weekend field to Enabled 6 Specify the times wh...

Page 262: ...that they repeat less often on web pages Related topics Delete the original text from a reply message 55 Blind carbon copy a contact 49 Set the brightness of the backlighting 194 Turn off the connection to the wireless network 244 Format the device memory or a media card If you format the BlackBerry device memory or a media card all the files in the device memory or on the media card are deleted D...

Page 263: ...stores calendar entries 166 Receive only the first section of long email messages 64 The application memory on my device is low WhentheapplicationmemoryavailableonyourBlackBerry deviceislow yourdevicedisplaysadialogboxthatlistsapplicationsandlanguages that you do not use frequently You can delete applications and languages in this list Consider the following guidelines Verify that you have deleted...

Page 264: ...ext and SDN entries appear in bold Add a contact to your SIM card 1 In the contact list press the Menu key 2 Click SIM Phone Book 3 Press the Menu key 4 Click New 5 Type the contact information 6 Press the Menu key 7 Click Save Copy contacts from your SIM card to your contact list Depending on your wireless service provider and wireless network this feature might not be supported 1 In the contact ...

Page 265: ... Delete Store SMS text messages on your SIM card Depending on your wireless service provider and wireless network this feature might not be supported If your BlackBerry device uses a SIM card and you set your SIM card to store SMS text messages your SMS text messages still appear in the messages application 1 On the Home screen or in a folder click the Options icon 2 Click SMS 3 Set the Leave Mess...

Page 266: ...e Options icon 2 Click Advanced Options 3 Click SIM Card 4 Press the Menu key 5 Click Enable Security 6 Type your SIM card PIN code 7 Press the Enter key Change the SIM card PIN code 1 On the Home screen or in a folder click the Options icon 2 Click Advanced Options 3 Click SIM Card 4 Press the Menu key 5 Click Change PIN2 Code Change the display name for a phone number If your SIM card supports m...

Page 267: ...ons icon 2 Click Password 3 Set the Password field to Enabled 4 Click Set Password 5 Type a password 6 Press the Menu key 7 Click Save To turn off the BlackBerry device password set the Password field to Disabled Change the device password 1 On the Home screen or in a folder click the Options icon 2 Click Password 3 Click Change Password Lock your device To perform this task you must have set a pa...

Page 268: ...TION If you have turned on encryption the process for deleting all device data can take up to an hour to complete You cannot stop the process after you start it If you reset your device the process restarts after the device restarts 1 On the Home screen or in a folder click the Options icon 2 Click Security Options 3 Click Security Wipe 4 Press the Menu key 5 Perform any of the following actions T...

Page 269: ...ations folder click the Password Keeper icon 2 Press the Menu key 3 Click New 4 Type the password information 5 Press the Menu key 6 Click Save Generate a random password 1 On the Home screen or in the Applications folder click the Password Keeper icon 2 Press the Menu key 3 Click New 4 Press the Menu key 5 Click Random Password 6 Type the password information 7 Press the Menu key 8 Click Save Set...

Page 270: ...enu key 6 Click Save To show passwords in the password keeper again set the Show Password field to Yes Turn off the prompt that appears before you delete items You can turn off the prompt that appears before you delete messages call logs contacts calendar entries tasks memos or passwords 1 On the Home screen click an application icon 2 In an application press the Menu key 3 Click Options 4 If nece...

Page 271: ... Applications folder click the Password Keeper icon 2 Press the Menu key 3 Click Options 4 Set the Allow Clipboard Copy field to No 5 Press the Menu key 6 Click Save Set a limit for password attempts in the password keeper 1 On the Home screen or in the Applications folder click the Password Keeper icon 2 Press the Menu key 3 Click Options 4 Set the Password Attempts field 5 Press the Menu key 6 C...

Page 272: ... is inserted in your device If you encrypt the files using your device password you can access the files on your media card in any device that you insert your media card into as long as you know the password for the device Turn on encryption To encrypt data in the device memory you must have set a password for your BlackBerry device Depending on the amount of memory available for storing files in ...

Page 273: ...tion 4 Change the Two Factor Protection field to Enabled 5 Press the Menu key 6 Click Save About encryption keys If your BlackBerry device is associated with an email account that uses a BlackBerry Enterprise Server or BlackBerry Desktop Redirector your device is designed to use an encryption key to protect data as it travels between the BlackBerry Enterprise Server or BlackBerry Desktop Redirecto...

Page 274: ...r when you change the time or the time zone for your device when you lock your device Turn on memory cleaning 1 On the Home screen or in a folder click the Options icon 2 Click Security Options 3 Click Advanced Security Options 4 Click Memory Cleaning 5 Change the Status field to Enabled 6 Press the Menu key 7 Click Save Change when your device deletes sensitive data from the temporary device memo...

Page 275: ...tion Click OK To delete sensitive data for all applications click Clean Now View the icon for the memory cleaning application on the Home screen 1 On the Home screen or in a folder click the Options icon 2 Click Security Options 3 Click Advanced Security Options 4 Click Memory Cleaning 5 Change the Show Icon on Home Screen field to Yes 6 Press the Menu key 7 Click Save Certificates Certificate bas...

Page 276: ...th a certificate authority profile you can enroll with the profile to download a certificate to your device If the certificate is scheduled to expire soon you can re enroll to receive an updated certificate 1 On the Home screen or in a folder click the Options icon 2 Click Security Options 3 Click Advanced Security Options 4 Click Certificate Authority Profile 5 Click Enroll or Re enroll 6 If nece...

Page 277: ...t certificate in the certificate chain is trusted on your BlackBerry device or not trusted the certificate is not explicitly trusted and the root certificate in the certificate chain is not trusted or does not exist on your device Expiration Date This field displays the date that the certificate issuer specified as the expiration date of the certificate Certificate Type This field displays the cer...

Page 278: ...y Certs Show Others Certs Show CA Certs Show Root Certs To view all the certificates on your BlackBerry device press the Menu key Click Show All Certs Send a certificate When you send a certificate your BlackBerry device sends the public key but does not send the corresponding private key 1 On the Home screen or in a folder click the Options icon 2 Click Security Options 3 Click Advanced Security ...

Page 279: ... chain is good The revocation status of the certificate chain is unknown or a public key for a certificate in the certificate chain is weak The certificate is untrusted or revoked or a certificate in the certificate chain is untrusted revoked expired not valid or cannot be verified Status indicators for certificate authority profiles A valid certificate is associated with the certificate authority...

Page 280: ... 5 Highlight a certificate 6 Press the Menu key 7 Click Trust or Distrust 8 If you are trusting a certificate perform one of the following actions To trust the highlighted certificate click Selected Certificate To trust the highlighted certificate and all the other certificates in the chain click Entire Chain Revoke a certificate If you revoke a certificate the certificate is revoked only in the k...

Page 281: ...ration The certificate subject no longer requires the certificate Certificate Hold You want to revoke the certificate temporarily Certificate options Change the display name for a certificate 1 On the Home screen or in a folder click the Options icon 2 Click Security Options 3 Click Advanced Security Options 4 Click Certificates 5 Highlight a certificate 6 Press the Menu key 7 Click Change Label 8...

Page 282: ... field to No 10 Press the Menu key 11 Click Save When you add a certificate your BlackBerry device uses the certificate subject as the name for the certificate Turn off the fetch status prompt that appears when you add a certificate to the key store 1 On the Home screen or in a folder click the Options icon 2 Click Security Options 3 Click Advanced Security Options 4 Click Certificates 5 Press the...

Page 283: ...ey To view the security level of a personal certificate press the Alt key and L To view the serial number of a certificate press the Alt key and S To view certificates for certificate authorities press the Alt key and C To view personal certificates and certificates for other people press the Alt key and E To view personal certificates press the Alt key and P To view certificates for other people ...

Page 284: ...ificate or PGP key from the device memory 1 On the Home screen or in a folder click the Media icon or the Files icon 2 Navigate to a certificate or PGP key 3 Highlight the certificate or PGP key 4 Press the Menu key 5 Click Import Certificate or Import PGP Key To view the certificate or PGP key press the Menu key Click Display Certificate or Display PGP Key Import a certificate or PGP key from a m...

Page 285: ...ot exist Creation Date This field displays the date that the PGP Universal Server generated the PGP key Expiration Date This field displays the date that the PGP Universal Server specified as the expiration date of the PGP key Email Address This field displays the email address that is associated with the PGP key Multiple Email Address fields might appear Public Key Type This field displays the st...

Page 286: ... Home screen or in a folder click the Options icon 2 Click Security Options 3 Click PGP 4 Press the Menu key 5 Click Clear Universal Cache The next time that you send a PGP protected message your device downloads an updated PGP Universal Server policy and updated PGP public keys from the PGP Universal Server PGP key status PGP key status indicators The PGP key has a corresponding private key that ...

Page 287: ...7 Click Trust or Distrust Revoke a PGP key If you revoke a PGP key the PGP key is revoked only in the key store on your BlackBerry device Your device does not update the revocation status on the PGP Universal Server 1 On the Home screen or in a folder click the Options icon 2 Click Security Options 3 Click Advanced Security Options 4 Click PGP Keys 5 Highlight a PGP key 6 Press the Menu key 7 Clic...

Page 288: ... that appears when you add a PGP key to the key store 1 On the Home screen or in a folder click the Options icon 2 Click Security Options 3 Click Advanced Security Options 4 Click PGP keys 5 Press the Menu key 6 Click Fetch PGP Keys 7 Press the Menu key 8 Click Options 9 Change the Prompt for Label field to No 10 Press the Menu key 11 Click Save When you add a PGP key your BlackBerry device uses t...

Page 289: ...PGP keys press the Alt key and P To view PGP keys for other people press the Alt key and O To view all PGP keys press the Alt key and A PGP key troubleshooting I cannot download a PGP key from an LDAP certificate server Try performing the following actions Verify that your organization permits you to download PGP keys from an LDAP certificate server For more information contact your administrator ...

Page 290: ...vers Friendly Name Type a display name for the certificate server Server Name Type the network address of the certificate server Base Query Type the base query information for the certificate server using X 509 certificate syntax for example o test rim net Port Type the port number for your organization s network The default port number is 389 Authentication Type Specify whether you must log in to...

Page 291: ...vice might store the following items To access these items in the key store you must type a key store password personal certificates certificate and private key pairs certificates that you download using the certificate synchronization tool of the BlackBerry Desktop Manager certificates that you download from an LDAP or DSML certificate server certificates that you download from a certificate auth...

Page 292: ...Password to Device Password field to Yes 6 Press the Menu key 7 Click Save Change when your device deletes the key store password 1 On the Home screen or in a folder click the Options icon 2 Click Security Options 3 Click Advanced Security Options 4 Click Key Stores 5 Change the Private Key Password Timeout field 6 Press the Menu key 7 Click Save To access private keys after your BlackBerry device...

Page 293: ...tomatic backup and restore of key store data 1 On the Home screen or in a folder click the Options icon 2 Click Security Options 3 Click Advanced Security Options 4 Click Key Stores 5 Change the Allow Key Store Backup Restore field to No 6 Press the Menu key 7 Click Save To turn on automatic backup and restore of key store data change the Allow Key Store Backup Restore field to Yes Change the refr...

Page 294: ...our microSD smart card and your computer in mass storage mode you must temporarily turn off two factor authentication or select a different authentication option If the S MIME Support Package for BlackBerry devices is installed on your device you can use smart card certificates to send S MIME protected messages About two factor authentication Two factor authentication is designed to provide additi...

Page 295: ...henticator field to Proximity Set the Prompt for Device Password field to Yes 4 Press the Menu key 5 Click Save Import a certificate from a smart card 1 On the Home screen or in a folder click the Options icon 2 Click Security Options 3 Click Advanced Security Options 4 Click Certificates 5 Press the Menu key 6 Click Import Smart Card Certs 7 Type your smart card password 8 Select the check box be...

Page 296: ... BlackBerry device You can turn off smart password entry to reduce the chance that someone might guess your device password or smart card password based on the smart password filter that your device applies to password fields 1 On the Home screen or in a folder click the Options icon 2 Click Password 3 If necessary change the User Authenticator field to Smart Card 4 Set the Smart Password Entry fi...

Page 297: ...en or in a folder click the Options icon 2 Click Password 3 If necessary change the User Authenticator field to Smart Card 4 Change the Certificate Status Check field 5 Press the Menu key 6 Click Save If your device checks the status of your authentication certificate and finds that it is revoked or expired your device locks Use a certificate to encrypt the encryption keys on your device To perfor...

Page 298: ...ess the Menu key 6 Click Save To turn on notification for smart card connections change the LED Session Indicator field to Enabled Software tokens About software tokens You might need a software token to log in to a VPN If you have a Wi Fi enabled BlackBerry device you might also need a software token toconnecttoyourorganization snetworkusingaWi Finetwork Asoftwaretokenincludesatokencodethatyourde...

Page 299: ... For more information contact your administrator If you have a Wi Fi enabled device the Wi Fi network that your device is connected to must support connections to a VPN For more information contact your administrator If you use a software token to log in to a VPN the software token must be on your device and the software token information that appears in the VPN profile must be correct Log in to a...

Page 300: ...curity self tests are designed to verify that security software is implemented correctly on your BlackBerry device The tests should run automatically when your device restarts Verify security software 1 On the Home screen or in a folder click the Options icon 2 Click Security Options 3 Click Information 4 Press the Menu key 5 Click Verify Security Software Third party application control About per...

Page 301: ...n might need to connect to the Internet to retrieve the latest stock prices You might have to set the APN that the third party application uses for this connection Set up a direct Internet connection for a third party application To obtain the user name and password for the APN contact your wireless service provider 1 On the Home screen or in a folder click the Options icon 2 Click Advanced Option...

Page 302: ...a prompt for a third party application connection 1 On the Home screen or in a folder click the Options icon 2 Click Applications 3 Highlight a third party application 4 Press the Menu key 5 Click Edit Permissions 6 Click Prompt Exceptions 7 Perform one of the following actions To allow the application to connect to a specific location or resource without displaying a prompt click Add Allow Specif...

Page 303: ... or change device options such as display options Media Specify whether third party applications can access media files on your device Application Management Specify whether third party applications can add or delete application modules or access module information such as an application name or version Themes Specify whether your device can use third party applications as a source for customized ...

Page 304: ...ged the connection type that your BlackBerry device uses to connect to the LDAP or DSML certificate server try switching to the default connection type I cannot unlock my device using my smart card Try performing the following actions Verify that the correct smart card is inserted in the smart card reader Verify that the smart card is inserted in the smart card reader correctly Verify that you typ...

Page 305: ...lackBerry device password contains a combination of letters that corresponds to an emergency access number your device might prompt you to make an emergency call when you type your device password To continue typing your device password press the Escape key User Guide Security 303 ...

Page 306: ...ce books on your device by connecting your device to the BlackBerry Desktop Manager Accept a service book 1 On the Home screen or in a folder click the Options icon 2 Click Advanced Options 3 Click Service Book 4 Highlight the new service book 5 Press the Menu key 6 Click Accept Delete a service book 1 On the Home screen or in a folder click the Options icon 2 Click Advanced Options 3 Click Servic...

Page 307: ...ons icon 2 Click Mobile Network 3 Press the Menu key 4 Click Diagnostics Test 5 Press the Menu key 6 Click Run View a diagnostic report 1 On the Home screen or in a folder click the Options icon 2 Click Mobile Network 3 Press the Menu key 4 Click Diagnostics Test 5 Highlight a report 6 Press the Menu key 7 Click View Report Submit a diagnostic report 1 On the Home screen or in a folder click the O...

Page 308: ...key 9 Click Save I cannot run or submit a diagnostic report Try performing the following actions Try running the diagnostic report again In the diagnostic report press the Menu key Click Repeat All Steps Verify that your BlackBerry device is connected to the wireless network If you cannot submit a diagnostic report to an email address try submitting the report to a PIN Likewise if you cannot submi...

Page 309: ...ta in Wi Fi diagnostic reports 1 On the Home screen or in a folder click the Options icon 2 Click Wi Fi Connections 3 Press the Menu key 4 Click Wi Fi Tools 5 Click Wi Fi Diagnostics 6 Press the Menu key 7 Click Options 8 Change the Display Mode field to Advanced 9 Press the Menu key 10 Click Save Set a default recipient for Wi Fi diagnostic reports If you set a default recipient each time that yo...

Page 310: ...10 Click Save User Guide Service books and diagnostic reports 308 ...

Page 311: ...n 2 Press the Menu key 3 Click Options 4 Change the Display Closed Captions field to Yes 5 If necessary change the Appearance Position and Font Scale fields 6 Press the Menu key 7 Click Save Change the display font 1 On the Home screen or in a folder click the Options icon 2 Click Screen Keyboard 3 Change the font fields 4 Press the Menu key 5 Click Save Use reverse contrast for the screen display...

Page 312: ...onnect or disconnect a USB cable or accessory to or from your device 1 On the Home screen click the Options icon 2 Click Advanced Options 3 Click Accessibility 4 Change the Event Sounds field to On 5 Press the Menu key 6 Click Save Assign ring tones and alerts to a contact You can receive different ring tones and alerts for incoming messages and calls from specific contacts or groups of contacts W...

Page 313: ...esigned to convert received calls to text that you can read on your TTY device If your TTY device is designed for use with a 2 5 mm headset jack you must use an adapter accessory to connect your TTY device to your BlackBerry device To get an adapter accessory that Research In Motion has approved for use with your BlackBerry device visit www shopblackberry com Turn on TTY support 1 From the Home sc...

Page 314: ... the Home screen Voice dialing Make a call using a voice command To perform this task with a Bluetooth enabled device such as a handsfree car kit or wireless headset the paired Bluetooth enabled device must support this feature and you must turn on Bluetooth technology You cannot make calls to emergency numbers using voice commands 1 In the voice dialing application wait for the sound 2 Say Call a...

Page 315: ...inue typing the same word click the word To ignore the suggestions keep typing Predict words as you type You can set your BlackBerry device to display a list of suggested words as you type 1 On the Home screen or in a folder click the Options icon 2 Click Language and Text Input 3 Click Show Text Input Options 4 Select the Predictive Input check box 5 Press the Menu key 6 Click Save To stop predic...

Page 316: ...sules Long This capsule makes the paddle longer Slow This capsule slows down the ball Gun This capsule enables you to shoot three bullets at the bricks a bullet can destroy unbreakable bricks Laser This capsule enables you to shoot unlimited laser beams at the bricks Multi This capsule puts four balls in play Catch This capsule enables you to catch and hold the ball Flip This capsule changes the d...

Page 317: ... or gun press the Space key Adjust the volume To increase the volume press the Volume Up key on the right side of your BlackBerry device To decrease the volume press the Volume Down key on the right side of your device To mute the volume press the Mute key on the top of your device To turn off mute press the Mute key again Related topics Amplify the volume using the audio boost feature 108 Improve...

Page 318: ...eration check box 5 Press the Menu key 6 Click Save Submit a score to the BrickBreaker high score web site 1 On the Home screen or in a folder click the BrickBreaker icon 2 Press the Menu key 3 Click Send High Score Check the high scores on the BrickBreaker web site 1 On the Home screen or in a folder click the BrickBreaker icon 2 Press the Menu key 3 Click High Scores User Guide BrickBreaker 316 ...

Page 319: ...e unlimited time to play a game In a multiplayer game you compete against other players to win awards for achievements such as submitting the longest word or receiving the least number of holes Form a word 1 Click each letter in the word 2 Perform any of the following actions To submit a word press the Enter key To deselect a letter click the letter again To deselect all the letters press the Esca...

Page 320: ...mute the volume press the Mute key on the top of your device To turn off mute press the Mute key again Related topics Amplify the volume using the audio boost feature 108 Improve sound quality for media files 108 Single player games Turn on tutorial mode 1 During a game press the Menu key 2 Click Game Options 3 Click General 4 Select the check box beside Show Tutorial Tips 5 Click OK Save a game Y...

Page 321: ...igh Scores 3 Click Leaderboard Multiplayer games Invite a player 1 On the Word Mole game home screen click New Game 2 Click Multiplayer 3 Click Invite 4 Click a contact 5 Click OK When a player accepts an invitation a green indicator appears beside their screen name To start the game click Start Game Accept an invitation In the Word Mole game invitation click Accept To start the game click Ready W...

Page 322: ...iplayer Game Setup screen click a player 2 Click Show Stats Remove a player To perform this task you must be the game organizer 1 On the Multiplayer Game Setup screen click a player 2 Click Remove Player Word Mole game troubleshooting I cannot connect to a multiplayer game Try performing the following actions Verify that your BlackBerry device is connected to the wireless network If you are the ga...

Page 323: ...Some words that I submit are not recognized Some less common words might not be in the dictionary on your BlackBerry device Try submitting more commonly used words User Guide Word Mole game 321 ...

Page 324: ...bile Data System CC carbon copy certificate A certificate is a digital document that binds the identity and public key of a certificate subject Each certificate has an corresponding private key that is stored separately A certificate authority signs the certificate to indicate that it is authentic and can be trusted CMIME Compressed Multipurpose Internet Mail Extensions CRL certificate revocation ...

Page 325: ...ity EAP TTLS Extensible Authentication Protocol Tunneled Transport Layer Security ECC Elliptic Curve Cryptography FDN Fixed Dialing Number FIPS Federal Information Processing Standards GPS Global Positioning System HTTP Hypertext Transfer Protocol IMSI International Mobile Subscriber Identity IP Internet Protocol LDAP Lightweight Directory Access Protocol LDAP certificate server A BlackBerry devic...

Page 326: ...y that only the certificate subject can use Private key information is not distributed publically BlackBerry devices use private keys to sign email messages or PIN messages that users send and to decrypt email messages that users receive public key A public key is a key that people other than the certificate subject can use BlackBerry devices use public keys to encrypt email messages or PIN messag...

Page 327: ... Algorithm S MIME Secure Multipurpose Internet Mail Extensions SMS Short Message Service SMSC Short Message Service Center SSID service set identifier SSL Secure Sockets Layer TCP Transmission Control Protocol TLS Transport Layer Security Triple DES Triple Data Encryption Standard TTY teletype UMA Unlicensed Mobile Access VPN virtual private network WAN wide area network WAP Wireless Application P...

Page 328: ...Wired Equivalent Privacy WML Wireless Markup Language WPA Wi Fi Protected Access WTLS Wireless Transport Layer Security User Guide Glossary 326 ...

Page 329: ...echnical or other inaccuracies errors or omissions in this documentation In order to protect RIM proprietary and confidential information and or trade secrets this documentation may describe some aspects of RIM technology in generalized terms RIM reserves the right to periodically change information that is contained in this documentation however RIM makes no commitment to provide any such changes...

Page 330: ...NTRACTOR OF RIM OR ANY AFFILIATES OF RIM HAVE ANY LIABILITY ARISING FROM OR RELATED TO THE DOCUMENTATION Prior to subscribing for installing or using any Third Party Products and Services it is your responsibility to ensure that your airtime service provider has agreed to support all of their features Some airtime service providers might not offer Internet browsing functionality with a subscriptio...

Page 331: ...subject to the following conditions Redistributions of source code must retain the above copyright notice this list of conditions and the following disclaimers Redistributions in binary form must reproduce the above copyright notice this list of conditions and the following disclaimers in the documentation and or other materials provided with the distribution Neither the names of the University of...

Page 332: ...WARE IS PROVIDED BY THE COPYRIGHT HOLDERS AND CONTRIBUTORS AS IS AND ANY EXPRESS OR IMPLIED WARRANTIES INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED IN NO EVENT SHALL THE COPYRIGHT OWNER OR CONTRIBUTORS BE LIABLE FOR ANY DIRECT INDIRECT INCIDENTAL SPECIAL EXEMPLARY OR CONSEQUENTIAL DAMAGES INCLUDING BUT NOT LIMITED TO PRO...

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