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Troubleshooting: Camera

I can't turn on the flash or use the video light

• There might not be enough battery power left to use the flash or video light. Charge your BlackBerry device and try

again.

• The flash might still be charging. Wait until the

icon stays solid and then try again.

• Make sure you are using the rear-facing camera.

I can't take a picture or record a video

Try the following actions:

• If your BlackBerry device is connected to another device with a USB cable, disconnect the USB cable and try again.
• Delete old media files to free up storage space and try again.
• Make sure the Camera app isn't in use by another application. Close any application that might be using the app, and

try again.

User Guide

RIM Strictly Confidential

Camera

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Summary of Contents for BB10

Page 1: ...BB10 Help User Guide ...

Page 2: ...Published 2012 06 19 SWD 20120619145503696 ...

Page 3: ... 20 What s the difference between a BlackBerry ID username and a screen name 20 Messages 21 About Messages 21 Adding and managing accounts 21 Messages icons 23 Viewing and searching your messages 23 Compose an email or social networking message 24 Managing messages 25 Messages tips 26 Messages options 27 Send a text message 28 Text message options 29 Delete a message 29 Troubleshooting Messages 29...

Page 4: ...ing account 37 View your events 37 Find email and files associated with an event 38 Check who you re meeting with 38 Create an event 38 Change or delete an event 39 Calendar options 40 Troubleshooting Calendar 41 Browser 42 Browsing the Internet 42 Bookmarks and history 45 Browsing safely 47 Troubleshooting Browser 49 Ring tones sounds and alerts 51 Change your ring tone sounds or alerts 51 Silenc...

Page 5: ...s music and videos 58 Pictures 59 Pictures app at a glance 59 Viewing your pictures 59 Edit a picture 61 Supported picture file extensions 61 Troubleshooting Pictures 62 Videos 63 Videos app at a glance 63 Watching your videos 63 Supported video file extensions and codecs 65 Troubleshooting Videos 66 Music 67 Music app at a glance 67 Playing your music 67 Creating playlists and organizing your mus...

Page 6: ...ing Sheet To Go 80 Using Slideshow To Go 81 Print To Go 84 Getting started with Print To Go 84 Managing your folders with Print To Go 85 Managing your documents with Print To Go 85 Adobe Reader 87 Reading a document in Adobe Reader 87 Games 88 Create your profile 88 Add a friend 88 Add a game 88 Favorite a game 89 Viewing and comparing stats 89 FocalPoint 90 Collecting and organizing tasks notes a...

Page 7: ...world clock screen 97 Maps 99 About Maps 99 Finding a place 99 Get turn by turn directions 100 Favourite places 101 Add a place to a calendar event 102 Share a map or place 103 View your recently visted places 103 View a contact s address on a map 103 Changing options for Maps 104 Troubleshooting 105 Compass 106 About the compass 106 Using the compass 106 Changing settings for the compass 107 Trou...

Page 8: ...content coming soon 116 Display 117 Change your backlighting 117 Change your font size 117 Set a picture as your wallpaper 117 Change your display language 117 Connect your device to an HDMI display 118 Battery and power 119 Battery and power 119 Keyboard and typing 120 Show or hide the keyboard 120 Type an uppercase accented or symbol character 120 Copy or delete text 120 Change typing options 12...

Page 9: ...search 130 Filter your search results 130 Change your search settings 131 Search your email messages 131 Google Talk 132 Chat with friends 132 Change your status or profile 133 Add a friend 133 Sign out 134 Troubleshooting Google Talk 134 Yahoo Messenger 136 Start a conversation 136 Change your status or profile 137 Add a contact 137 Sign out 138 Troubleshooting Yahoo Messenger 139 Windows Live Me...

Page 10: ... your accessibility settings 145 Change your font size 145 Turn on Global Zoom 145 Use grayscale or reverse contrast for the screen display 146 Use the BlackBerry screen reader 146 Turn on or turn off event sounds 146 Add or delete a contact alert 147 Change how you answer calls with a headset 147 Using hearing aid mode 147 Using TTY support 147 Legal notice 148 ...

Page 11: ...Getting started Getting started Content coming soon User Guide RIM Strictly Confidential Getting started 11 ...

Page 12: ...sing BlackBerry Tag if supported 1 Tap Invite to BBM 2 Tap the Scan to Invite icon Add a contact by typing 1 Type in the field or tap the Plus icon to find contacts in your address book 2 Tap Send Show your BBM barcode 1 Tap your picture or display name 2 Tap Barcode Cancel an invitation 1 Tap Sent 2 Touch and hold an invitation 3 Tap Delete Invitation User Guide RIM Strictly Confidential BBM 12 ...

Page 13: ...iperson chat to make decisions faster 1 Tap 2 Tap a contact Send a file or Ping someone 1 Touch and hold the chat field 2 Tap Send File or Ping Peek at your chats While in a chat you can quickly peek at your other chats Slide your finger in from the left of the screen Change the order of emoticons The emoticons that you frequently use appear at the top of the emoticon panel Touch and hold an emoti...

Page 14: ... use often such as when you re going on vacation you can save it to use again later 1 Tap your picture or display name at the top of the screen 2 Type a status message in the Personal Message field 3 If you want to appear as Busy tap Status Busy Save a status for later Tap the Status field Edit Status Messages Add New Change your display picture You can change your picture to suit your mood or sho...

Page 15: ... screen 3 Choose a picture for the group 4 Tap Save Add lists events and pictures 1 Tap 2 Tap the item you want to add to the group View recent group activity Tap Add members You can add members to a BBM group by typing someone s contact information or by selecting a contact from your address book You can also add members by scanning their BBM barcodes Tip To see the current members of a group tap...

Page 16: ...of the screen 2 Tap Administration Become an admin 1 Beside the Administrator Password field tap Enter 2 Type the password 3 Tap Enter Make someone an admin 1 Beside the Administrator List field tap Edit Add 2 Select one or more members 3 Tap Add Set an admin password Beside the Administration Password field tap Set Leave a group Content in the group is only removed from BBM on your BlackBerry dev...

Page 17: ...r contacts have connected to BBM start a video chat or rename your contacts 1 Touch and hold a contact s name 2 Tap View Profile Note A purchase or subscription might be required from the BlackBerry App World storefront before you can use some apps Hide updates for a contact or group 1 Tap 2 Touch and hold a contact s name 3 Tap Hide Updates View recent BBM activities You can see a list of recent ...

Page 18: ...s prompting me Applications might ask for permission to connect to BBM If you grant permission you can chat from within the BBM connected app update your status and share your activities and achievements on your BBM profile To change your options for BBM connected apps do these steps 1 In the Settings app tap Application Permissions 2 Tap the app s name 3 Change the options For example limit certa...

Page 19: ...2 Tap 3 Beside the Blocked Contact List field tap Edit 4 At the top of the screen tap the invitation type 5 Tap Edit 6 Tap the Delete icon User Guide RIM Strictly Confidential BBM 19 ...

Page 20: ...h smartphones If you previously created a BlackBerry ID you must use it when you set up your new tablet or smartphone instead of creating a new BlackBerry ID You can log in to both a tablet and a smartphone using the same BlackBerry ID What s the difference between a BlackBerry ID username and a screen name Your BlackBerry ID username is the email address that you use when you log into products or...

Page 21: ...wall posts likes and comments and to send Facebook messages Add a Twitter account to keep on top of your mentions and to send direct messages Add a LinkedIn account to stay in touch with important business connections BBM and instant messaging After you add an instant messaging account to your device you can access your chats through the unified inbox Adding and managing accounts Add an email or s...

Page 22: ...ngs icon 3 Tap Accounts If you haven t added an account yet tap Email Calendar and Contacts If you ve already added an account tap Add New Account Tap Email Calendar and Contacts 4 Tap Advanced 5 Tap the type of email account that you re adding 6 Enter your account information 7 Tap Save Change your accounts You might change your accounts if you ve changed the account password or if you want the d...

Page 23: ... swipe to the left and your inbox slides into view View messages by account or message type By default all of your messages appear in your inbox If you just want to see messages from a particular account for example your Google Mail account or by a type for example your text messages filter them 1 In your inbox tap Accounts 2 Tap the type of messages that you want to see To see all of your message...

Page 24: ... your messages again tap Cancel at the top of the screen Search for a message Content coming soon Compose an email or social networking message 1 In the inbox tap Compose 2 Type an email address or a contact name 3 Type your message 4 Tap Send To save the message as a draft tap Save Reply to or forward a message Content coming soon Add a BCC recipient to an email Content coming soon User Guide RIM...

Page 25: ...1 Touch and hold a message 2 Tap File 3 Tap a folder Flag a message Flagged messages also appear in the Focal Point app so that you can add due dates and notes to them 1 Touch and hold a message 2 Tap Flag for Follow Up Mark a message as read or unread 1 Touch and hold a message 2 Tap Mark Opened or Mark Unopened Download open or share an image from an email 1 In a message touch and hold an image ...

Page 26: ...ents start to appear The more you drag the more you see Create a meeting from an email When you create a meeting or event from an email your BlackBerry device populates the meeting invitation with the subject line from the email The recipients of the email become the invitees for the meeting or event 1 Touch and hold an email 2 Tap Schedule a Meeting 3 Add additional information for the meeting 4 ...

Page 27: ... support Content coming soon Change your default email address Content coming soon Change how messages are displayed in your inbox Content coming soon View single messages instead of conversation threads Content coming soon Stop showing sent or filed messages in the inbox Content coming soon User Guide RIM Strictly Confidential Messages 27 ...

Page 28: ... soon Filtering email Content coming soon Add an email filter Content coming soon Change or delete a filter Content coming soon Send a text message Content coming soon Reply to or forward a text message Content coming soon Attach a file to a text message Content coming soon User Guide RIM Strictly Confidential Messages 28 ...

Page 29: ...ng soon Delete a message Content coming soon Change how your device deletes messages Content coming soon Troubleshooting Messages I can t see the recipients for a message Content coming soon I m not receiving my messages Content coming soon User Guide RIM Strictly Confidential Messages 29 ...

Page 30: ...I can t forward a text message Content coming soon User Guide RIM Strictly Confidential Messages 30 ...

Page 31: ...es or mobile phone numbers Adding contacts Add an email or social networking account 1 On the home screen swipe down from the top frame 2 Tap the Settings icon Accounts If you have accounts associated with your BlackBerry ID tap Select Accounts Select the accounts that you want to add If you haven t added an account yet tap the type of account that you want to add If you ve already added an accoun...

Page 32: ...hows you your contacts most recent updates from social networking apps like Twitter and Facebook If you have the contacts work information the Updates view also shows you news about their place of work You can tap on an update to see it in a social networking app or the browser History This view shows you past interactions with your contacts Tap on any of the history events to go directly to that ...

Page 33: ... field with your own label 1 Tap a contact Add New 2 Type a name for the new field 3 Tap Save Delete a contact 1 Touch and hold a contact 2 Tap the Delete icon Add a contact to your favorites When you add contacts to your favorites their pictures appear at the top of your contact list so that you can quickly connect with them Your favorite contacts also appear in the phone app when you make a call...

Page 34: ...e other apps on your BlackBerry device the Contacts app has a search feature that lets you quickly find the contact that you re looking for Tap the Search icon To search contacts from your contact list just start typing When the contact appears tap the contact To search contacts from a remote address book for example your company s address book type the contact s name Tap Search Remote Server Filt...

Page 35: ...rom your contact list For example if you mainly follow celebrities on Twitter you might not want to see them in your contact list 1 In the Contacts app swipe down from the top 2 Tap Settings 3 In the Accounts Shown in Contact List section clear the checkbox beside the account that you don t want to see Sort your contacts Your contacts are originally sorted by first name but you can also sort by la...

Page 36: ...umber BlackBerry ID and so on If you still see duplicate entries in your contact list you can merge those contacts into one entry 1 Tap a contact 2 Tap the Link icon Add Link 3 Tap the contact that you want to merge My contacts pictures change sometimes If you re using a social networking app to pull in pictures of a contact then your pictures change when the contact changes his or her profile pic...

Page 37: ...eetings tasks or events Add an email or social networking account 1 On the home screen swipe down from the top frame 2 Tap the Settings icon Accounts If you have accounts associated with your BlackBerry ID tap Select Accounts Select the accounts that you want to add If you haven t added an account yet tap the type of account that you want to add If you ve already added an account tap Add New Accou...

Page 38: ... even zoom out to see up to six months at a time Find email and files associated with an event Your BlackBerry device searches your data to find email and files that might be relevant to your event For example if you re meeting with people to review a document your device might show that document 1 In the Calendar tap an event 2 Tap Email Check who you re meeting with In the calendar do one of the...

Page 39: ...start typing a name Tap the name from the list If the person you re adding is a part of your organization and you ve added your work account to your device tap the icon beside the field Tap Remote Server Lookup Start typing a name and tap the name from the list Add conference call info to an event Content coming soon Change or delete an event If you re the organizer of an event you can change or d...

Page 40: ...op down list Change the color for a calendar Each calendar that you add to your device is assigned a color to help you differentiate between events Customize the colors of your calendars to suit your taste 1 In the Calendar swipe down from the top 2 Tap Settings 3 Tap the drop down list at the top of the screen Calendar Colors 4 Tap a calendar 5 Tap a color Change options for events Change the def...

Page 41: ...the day that the week starts on change the First day of the week drop down list To change your working hours change the Start and End drop down lists in the Working Hours section To use growing numbers to indicate the busyness of a day change the Indicator display type drop down list to Growing numbers Troubleshooting Calendar I can t sync my calendar Check that you have turned on synchronization ...

Page 42: ...continues to use the new search engine until you change it again 1 While you re typing a search term tap the search engine icon near the top of the screen 2 Tap the search engine that you want to use Using tabs Just like on your computer s browser you can open multiple web pages in tabs and switch between the tabs quickly Open a new tab 1 Tap 2 Tap Add New Tab Tip Close a tab when you re finished ...

Page 43: ...king at tap Share To share a link or a picture tap and hold on the link or picture Share Enter reader mode To help you focus on reading articles or other text on a website and remove distracting clutter like ads use the reader mode On a website tap Reader Change text size in reader mode Tap To increase the text size tap the A icon To decrease the text size tap the A icon Exit reader mode 1 Tap any...

Page 44: ... Downloads Download icons Icon Description Download icon The file downloaded successfully Retry icon Tap to retry downloading an unsuccessful or canceled download Cancel icon Tap to cancel the download Pause icon Tap to pause the download Clear your list of downloaded files 1 In the browser swipe down from the top frame 2 Tap Downloads Clear List Bookmark a favorite webpage On a website tap Add to...

Page 45: ...viously opened tabs instead 1 In the browser swipe down from the top frame 2 Tap Settings General 3 Change the On Startup option to Show my Home Page 4 In the Home Page section choose whether to open previous tabs page as your home page or enter the web address of the home page Turn off Adobe Flash support 1 In the browser swipe down from the top frame 2 Tap Settings General 3 Change the Flash swi...

Page 46: ...o change the web address change the URL field Add or rename a bookmark tag Use tags to categorize your bookmarks so that you can find them more quickly For example you might want to tag all of your news related bookmarks with News or your favorite blogs with Blog In the browser tap Bookmarks To add a tag touch and hold a bookmark Edit Bookmark In the Type to add a tag field type a tag name To rena...

Page 47: ...b address bar Certificate icons Icon Description The site s identity has been verified by an extended validation certificate The site s identity has been verified by a domain validated certificate Some parts of the site are secure while other parts of the site are not The site might be unsafe because the certificate is unknown Content coming soon Change security settings 1 In the browser swipe dow...

Page 48: ...on about your preferences and user information but cookies can pose a security risk as well Clear History Clear Cache Clear Cookies Clear Site Passwords Clear All Data Clear some or all of your saved browser data Share your location with websites Some websites use your location to show you customized content such as advertisements that are relevant to where you are 1 In the browser swipe down from...

Page 49: ...e open depends on how much memory you re using in other places on your device If you find you ve reached the limit on the number of tabs that you have open try closing other applications that are running in the background I can t watch a video online While you can stream many videos from the web on your device some video formats aren t supported and some websites block content from being viewed on...

Page 50: ...ndows Media Audio 10 Professional Windows Media Audio Lossless F4V VP6 Sorenson Spark AAC MP3 MKV H 264 MPEG 4 MPEG 2 AAC AC 3 MP3 FLAC PCM MP2PS MPEG 2 AC 3 MP3 PCM MP2TS H 264 MPEG 4 MPEG 2 AAC AC 3 MP3 For information about media file extensions and codecs for your device visit www blackberry com docs smartphones and click Smartphones BlackBerry Smartphones Supported Media User Guide RIM Strict...

Page 51: ...r app in the Notifications Alert area tap an application Change the settings 3 Do one of the following Silence your device except for calls 1 On the all apps panel swipe down from the top of the screen 2 Tap Settings 3 Select the Phone Calls Only checkbox Set a custom ring tone or email alert tone for a contact 1 In the Contacts app tap a contact 2 Change the Email Alert Tone drop down list or the...

Page 52: ...luetooth enabled device Red A new message has arrived and your notification settings are set to notify you using the flashing LED Amber The battery power level for your device is low or your device is turned off and is charging You can t turn off the notification for the low battery power level The notification for charging turns off when you turn on your device If your device is turned off the LE...

Page 53: ...n the all apps screen swipe down from the top of the screen Verify that Slient Mode isn t set to On If you created custom alerts for a contact in the Contacts app tap a contact Verify that the Volume setting isn t set to Silent and that the Vibration setting isn t set to Off User Guide RIM Strictly Confidential Ring tones sounds and alerts 53 ...

Page 54: ...the contacts icon 2 Type the first few letters of a contact s name and tap the contact when it appears 3 If you have multiple phone numbers for your contact tap a phone number For example tap Call Home or Call Mobile Dial a number 1 Tap the keypad icon 2 Dial a number and tap Call Using hearing aid mode Content coming soon User Guide RIM Strictly Confidential Phone 54 ...

Page 55: ...Using TTY support Content coming soon User Guide RIM Strictly Confidential Phone 55 ...

Page 56: ...Visual Voicemail About Visual Voicemail Coming soon User Guide RIM Strictly Confidential Visual Voicemail 56 ...

Page 57: ...ou chat with them directly from one BlackBerry device to another You can easily share your surroundings by switching between the front facing and rear facing cameras If you prefer you can turn off video altogether at the beginning of the call for a voice only chat User Guide RIM Strictly Confidential Video chat 57 ...

Page 58: ...BlackBerry App World Shop for apps games music and videos Coming soon User Guide RIM Strictly Confidential BlackBerry App World 58 ...

Page 59: ... so on Camera screen or See the the pictures that you ve taken or videos that you ve recorded using your BlackBerry device Albums screen See the pictures that you have downloaded or uploaded to your BlackBerry device This is also where you can find the pictures that came pre loaded on your device Viewing your pictures Set a picture as your wallpaper 1 Open a picture 2 Tap Set as Wallpaper User Gui...

Page 60: ...media file and your BlackBerry device must be connected to the same Wi Fi network as the device that you want to share the media files with 1 Open a media file 2 If necessary tap 3 Tap 4 Choose a device to play or view the file on To stop playing or viewing the media file on the connected device tap View or edit the properties of a picture Before you begin If you didn t take the picture you can vi...

Page 61: ...r you to use to edit and improve the pictures on your BlackBerry device 1 Open the picture that you want to edit 2 Tap 3 When you re finished tap Done Supported picture file extensions Depending on your BlackBerry device model and wireless network some file extensions might not be supported File extensions BMP JPG GIF PNG TIFF For information about media file extensions and codecs for your device ...

Page 62: ...our BlackBerry device or media card might not have enough available storage space to store media files Try the following actions If you re trying to save a media file to your device delete old data or messages from your device If you re trying to save a media file on your media card delete old media files In the Camera app change the picture s aspect ratio or video to a smaller size Large pictures...

Page 63: ...ned to viewed or added to your BlackBerry device and so on Camera screen or See the the pictures that you ve taken or videos that you ve recorded using your BlackBerry device Library screen or See the media files that you have downloaded on or uploaded to your BlackBerry device Watching your videos Play pause or skip a media file Tap or User Guide RIM Strictly Confidential Videos 63 ...

Page 64: ...on sharing for at least one type of media file and your BlackBerry device must be connected to the same Wi Fi network as the device that you want to share the media files with 1 Open a media file 2 If necessary tap 3 Tap 4 Choose a device to play or view the file on To stop playing or viewing the media file on the connected device tap Doing more with your videos You can do much more in the Videos ...

Page 65: ...GP 3GP2 M4A M4V MOV MP4 MPEG 4 H 264 MPEG 4 H 263 MPEG 2 MJPEG AAC AC 3 MP3 PCM AMR WB AMR NB QCELP AVI H 264 MPEG 4 Xvid MPEG 2 MJPEG AAC AC 3 MP3 PCM ASF WMA WMV VC 1 Windows Media Audio 9 and Windows Media Audio 9 Professional Windows Media Audio 10 and Windows Media Audio 10 Professional Windows Media Audio Lossless F4V VP6 Sorenson Spark AAC MP3 MKV H 264 MPEG 4 MPEG 2 AAC AC 3 MP3 User Guide...

Page 66: ...m docs smartphones and click Smartphones BlackBerry Smartphones Supported Media Troubleshooting Videos I can t open a media file Try the following actions Make sure the file is in a format supported by your BlackBerry device If you re trying to open a media file on your device and your device is connected to your computer disconnect your device from your computer User Guide RIM Strictly Confidenti...

Page 67: ...aying Smart screen See the media files that you re most likely to be interested in based on the media files that you recently watched listened to viewed or added to your BlackBerry device and so on Library screen or See the media files that you have downloaded on or uploaded to your BlackBerry device Playing your music Play pause or skip a media file Tap or User Guide RIM Strictly Confidential Mus...

Page 68: ... press the Mute key again Play or view your media file on a connected device Before you begin You must turn on sharing for at least one type of media file and your BlackBerry device must be connected to the same Wi Fi network as the device that you want to share the media files with 1 Open a media file 2 If necessary tap 3 Tap 4 Choose a device to play or view the file on To stop playing or viewin...

Page 69: ...u by your device Make a playlist 1 In the Library screen tap Playlists 2 Tap Create New Add a song to a playlist 1 Find the artist album or song that you want to add to the playlist 2 Tap To add all of your music tap Add All Edit or rename a playlist In a playlist tap To change the playlist name tap its current name To delete a song tap To change the song s order in the playlist tap the song Tap a...

Page 70: ...ng you re listening to from the volume bar If the volume bar isn t visible drag your finger down from the top of the Music app If your BlackBerry device is connected to other devices for example a BlackBerry PlayBook tablet to quickly play your music on that device drag down from the top of the screen and click the icon Supported audio file extensions and codecs Depending on your BlackBerry device...

Page 71: ...Smartphones BlackBerry Smartphones Supported Media Troubleshooting Music I can t open a media file Try the following actions Make sure the file is in a format supported by your BlackBerry device If you re trying to open a media file on your device and your device is connected to your computer disconnect your device from your computer User Guide RIM Strictly Confidential Music 71 ...

Page 72: ...ou re using burst mode touch and hold your finger on the screen The camera will stop taking pictures when you take your finger off the screen Related information Record a video 72 Record a video 1 Make sure is selected 2 To change what the video camera focuses on drag the focus box anywhere on the screen 3 To start recording tap anywhere on the screen To stop recording tap the screen again Related...

Page 73: ...1 Make sure is selected 2 Take a picture and keep the camera steady until the picture appears 3 Move the slider at the bottom of the screen back and forth until you find the best picture If you don t like any of the pictures tap All the pictures will be deleted and you can take a new set of pictures Replace a person s expression using Time Warp 1 Make sure is selected 2 Take a picture 3 Move the s...

Page 74: ...ur flash switch between the front camera and back camera and so on 1 Tap 2 Tap the option that you want to change Change the camera settings You can change camera settings such as where you want to save your pictures and videos and what types of pictures you want to save You probably won t change these types of settings often 1 In the Camera app swipe down from the top of the screen 2 Tap User Gui...

Page 75: ...try again Make sure you are using the rear facing camera I can t take a picture or record a video Try the following actions If your BlackBerry device is connected to another device with a USB cable disconnect the USB cable and try again Delete old media files to free up storage space and try again Make sure the Camera app isn t in use by another application Close any application that might be usin...

Page 76: ...cted to the same Wi Fi network as the device that you want to share the media files with Sharing playing and viewing media files over a Wi Fi network Choose the types of media files to share 1 On any of the home panels swipe down from the top of the screen 2 Tap Sharing 3 Turn on sharing for each type of media file that you want to share Choose which devices can access your shared media files 1 On...

Page 77: ...e same Wi Fi network as the device that you want to share the media files with 1 Open a media file 2 If necessary tap 3 Tap 4 Choose a device to play or view the file on To stop playing or viewing the media file on the connected device tap Related information Choose the types of media files to share 76 About sharing media 76 User Guide RIM Strictly Confidential Media sharing 77 ...

Page 78: ...rtphone in Local view or view your recently used files and favorites by opening Smart view To open a file in Documents To Go tap a file Tap OK To open a file saved on your BlackBerry device or saved to another device tap Browse Delete a file in Docs To Go To delete a file from Local or Smart view touch and hold a file Tap the Delete icon To delete a file you are working in tap the Edit icon Tap th...

Page 79: ...n To insert a bulleted list tap the Bulleted List icon To insert a numbered list tap the Numbered List icon To change the text alignment tap the Alignment icon To change the text indentation tap the Increase Indent icon or the Decrease Indent icon Create or view a bookmark in a document 1 Tap 2 Tap Bookmarks 3 Do one of the following To create a new bookmark tap the Add icon To jump to an existing...

Page 80: ...hrase in the document 4 To exit tap Done Using Sheet To Go Add a new sheet To add a new sheet to a workbook tap the Add icon Hide a row or column 1 Select a row or column 2 Tap 3 Tap the Hide Unhide icon To unhide a hidden row or column tap and tap the Hide Unhide icon Copy and paste a cell row or column 1 Touch and hold a cell row or column User Guide RIM Strictly Confidential Documents To Go 80 ...

Page 81: ...highlight the cell and tap theQuick Format icon Jump to a cell 1 Tap the Cell Selection icon 2 Enter the cell that you want to jump to 3 Tap OK Clear the contents of a cell 1 Tap and hold a cell 2 Tap the Clear icon Using Slideshow To Go Edit a slideshow To edit text tap and hold an area of the screen To change the font or formatting tap the Formatting icon Add a new slide 1 Swipe from the top fra...

Page 82: ...ion your screen looks the same as it does when presenting a slideshow and a timer allows you to time yourself You do not need to be connected to an HDMI cable to rehearse a presentation 1 Tap the Presenter icon 2 Tap Rehearsal To reset the timer tap the Reset Timer icon Present a slideshow Before you begin To present a slideshow connect your BlackBerry device to an external source using an HDMI ca...

Page 83: ...n a slide During a presentation you can focus in on an area of a slide by using the zoom feature The zoom action is reflected on the presentation screen for your audience to see 1 To zoom in to an area of a slide pinch out 2 To move to another area of a slide and maintain the slide zoom touch and hold an area of the screen Slide your finger to the area of the screen you want your audience to see 3...

Page 84: ...mplete the instructions on the screen Send a file to your device 1 On your computer print the file and choose Print To Go as the printer 2 Enter your BlackBerry ID and password 3 Click Sign In When printing is complete open Print To Go on your BlackBerry device and select the file that you want to view Find your Pairing Password 1 Swipe down from the top frame 2 Tap the Settings icon To change you...

Page 85: ...o change the way you view your folders tap Date Title Size or My Folders Create a new folder 1 In My Folders tap 2 Enter a name for your folder 3 Tap OK Managing your documents with Print To Go View a document 1 Tap a folder 2 Touch and slide your finger up and down the screen to find a document 3 Tap a document to view it in Adobe Reader User Guide RIM Strictly Confidential Print To Go 85 ...

Page 86: ... your favorites tap again Move a document to a folder Touch and hold a document To move the document to an existing folder drag the document to the Add to folder icon and tap the folder you want to save it in To move the document to a new folder drag the folder to the New folder icon User Guide RIM Strictly Confidential Print To Go 86 ...

Page 87: ...e is the default mode which allows your to scroll through multiple pages of a PDF document in one swipe To view a PDF document one page at a time tap To go back to Continuous mode tap Find the page number indicator In Adobe Reader the page number is displayed in the top left hand corner of the screen when moving from one page of a PDF document to another but isn t visible when reading a page 1 Tou...

Page 88: ...Games app to view their games compare your stats or to challenge them to a head to head match You can add friends in lots of ways Try any or all of these options In your timeline tap a person Tap Friends to add a friend through your contacts list by displaying a barcode or by looking at your existing friends friends Add a game Use the Games app to discover your next favorite game Find new games to...

Page 89: ...a favorite for fast and easy access 1 Tap a game 2 Tap add favorite icon 3 If all three favorite spots are already full you ll have to tap a game to replace it with your new favorite Viewing and comparing stats Content coming soon User Guide RIM Strictly Confidential Games 89 ...

Page 90: ...p in one place and assign due dates to any entry in the notebook FocalPoint is also in sync with the accounts that you add to your BlackBerry device If you ve added a work email account to your device either through ActiveSync or through BlackBerry Mobile Fusion your tasks and notes or memos from your work account are kept in sync with FocalPoint in the Tasks and Notes notebooks Even your flagged ...

Page 91: ... you re finished tap again 5 Tap Save Send something to FocalPoint Your BlackBerry device gives you access to all kinds of info whether a picture that you find while browsing the Internet or a contact in your Contacts app Send photos messages contacts websites call notes and more to FocalPoint using the sharing capabilities of your device 1 In any app tap and hold the item that you want to add to ...

Page 92: ...Notebook To change the color of the notebook tap a background color To use a picture from your photo library tap Select a photo from your library Tap a photo Tap Done 3 Tap Save Delete a notebook or entry in FocalPoint If you delete a notebook the entries inside the notebook are also deleted 1 Touch and hold a notebook or an entry 2 Tap Delete View entries that share a tag If you ve added tags to ...

Page 93: ... by due date creation date or media type tap the Sort icon Share a FocalPoint entry over email or BBM 1 In a Focal Point notebook touch and hold an entry 2 Tap Share 3 Tap how you want to share the entry FocalPoint options Set a default reminder or due date for entries 1 In FocalPoint swipe down from the top frame 2 Tap Settings 3 Change the To Do Reminders drop down list or Default Due Date drop ...

Page 94: ...agged email to FocalPoint 1 In FocalPoint swipe down from the top frame 2 Tap Settings 3 Change the Capture Flagged Emails option to No Troubleshooting FocalPoint I can t attach a voice note to an entry Content TBD User Guide RIM Strictly Confidential FocalPoint 94 ...

Page 95: ...you set an alarm using the dial you can only set the alarm in 5 minute increments If you want to set the alarm for a more specific minute you can set it manually 1 Set the alarm switch to On 2 Tap the alarm time 3 Scroll to set the alarm hour minute and time of day AM or PM 4 Tap anywhere outside the scrolling area to save your alarm Changing your alarm options Set your alarm tone 1 Tap the alarm ...

Page 96: ...to a day 2 Tap anywhere on the screen to save your repeat settings Set your snooze duration 1 Tap your alarm time Snooze 2 Tap a snooze duration time Using the stopwatch Time your laps 1 On the bottom of the screen tap Stopwatch 2 Tap Start 3 To start a new lap tap Lap Share your lap times While you re timing laps tap Share User Guide RIM Strictly Confidential Clock 96 ...

Page 97: ...2 Scroll up or down to set the hours minutes and seconds 3 Tap Start Set a tone for your timer 1 At the bottom of the screen tap Timer 2 On the upper right of the screen tap the speaker icon 3 Tap an alarm tone To use music you ve added or downloaded to your device tap Add Music Add a city to the world clock screen 1 On the bottom of the screen tap World 2 Tap the plus icon 3 Type part of a city n...

Page 98: ...ottom of the screen tap World 2 Tap the pencil icon 3 Tap and hold a city and drag it up or down Delete a city from your world clock screen 1 On the bottom of the screen tap World 2 Tap the pencil icon 3 Beside a city tap X User Guide RIM Strictly Confidential Clock 98 ...

Page 99: ...ord such as pizza or hospital into the Search field 3 Tap the Search icon Tip When viewing multiple local search results tap Map to view places as pins on the map To get directions choose a place and tap View local search results on a map Switch between a list view and a map view when you have multiple search results Content coming soon Pin a place Add pins to your map and make it easy to keep tra...

Page 100: ... pin or place on the map 2 Tap the place or pin 3 In the Place detail screen or dialog box tap 4 In the Navigation overview screen tap the Start tab to begin the trip Tip Once Navigation mode is set you will not be able to view the Action Bar unless you tap the screen Stop turn by turn directions Stop turn by by turn directions or end a trip before the intended time 1 When in Map navigation mode t...

Page 101: ...ions 3 Select the checkboxes beside the types of routes you want to avoid Tip To always avoid certain types of routes select the Apply these settings to all routes checkbox 4 Save Recalculate routes While en route manually recalculate your directions when you make a wrong turn or would like alternative directions 1 In the Action Bar tap Tip Tap the screen if the Action Bar is not visible 2 Tap Rec...

Page 102: ...Detail screen choose one of the following a place from your search results a place from your Favorite Recent or Contact lists 2 On the Action Bar tap 3 Tap Edit Details 4 Change any fields that require an update 5 Tap Save Add a place to a calendar event Before you begin You must be in the Calendar app and in the Create an event or Edit event details screens 1 Next to the Location field tap 2 Find...

Page 103: ...es list 1 Tap the My Places tab 2 Tap 3 In the Context menu tap Clear Recent List View a contact s address on a map If you have added an address for a contact in the Contacts app you can view the contact s location on a map and get directions 1 In the Maps view tap the My Places tab 2 Choose a contact 3 On the Action Bar tap Map to view it on the map User Guide RIM Strictly Confidential Maps 103 ...

Page 104: ...pes of routes or streets you can change your default settings 1 In Maps swipe down from the top frame 2 Tap Settings Route Options 3 Select the checkboxes of the types of routes you would like to avoid Adjust the default volume for audible directions Change the volume of the audible directions for when you travel 1 In Maps swipe down from the top frame 2 Tap Settings Navigation Audio 3 To adjust t...

Page 105: ...Troubleshooting Content coming soon User Guide RIM Strictly Confidential Maps 105 ...

Page 106: ...ost accurate when your device is resting on a flat surface or when you hold your device horizontally Using the compass Calibrate the compass Before you use the compass you need to calibrate it to make sure it s pointing the right direction Content coming soon Get directions to a location The compass works with the Maps application to help you navigate to a destination Content coming soon User Guid...

Page 107: ...gs 3 Change the Display Location as option Point the compass to true north or to magnetic north Magnetic north is aligned with the Earth s poles and is always moving slightly while true north is north on a map and is constant 1 In the compass swipe down from the top frame 2 Tap Settings 3 Change the Point Compass To option Troubleshooting Compass My compass isn t calibrating Content coming soon I ...

Page 108: ...GPS technology About GPS Content coming soon User Guide RIM Strictly Confidential GPS technology 108 ...

Page 109: ...etworks your device connects to Content coming soon Turn on airplane mode In some places such as on an airplane or in a hospital you ll need to turn off all the connections on your device Airplane mode lets you quickly turn off your connections and when you re done using airplane mode restores the ones that were previously turned on 1 To turn on or turn off airplane mode from the top of the all ap...

Page 110: ...s you may have to contact your provider to have your SIM card or device properly provisioned If you re not sure if your device is set up for roaming or what roaming fees will apply it s a good idea to check with your wireless service provider before you travel Switch wireless networks manually Content coming soon Set roaming options Content coming soon Add a network to the preferred wireless netwo...

Page 111: ... the Wi Fi Settings screen swipe left and tap Wi Fi Protected Setup WPS To use the Wi Fi Protected Setup button on your router tap Press WPS Button on Router Press the button on your router then on your BlackBerry device tap Start To use a PIN tap Enter PIN into Router Tap Start and then enter the PIN that appears on your device into your router Manually connect to a Wi Fi network If you want to c...

Page 112: ...o a hotspot see the information provided about the hotspot or talk to an employee at the hotspot who might have details about how to connect Name Enter the name that you want to see in your list of saved Wi Fi networks SSID This is the name the network uses to identify itself Usually this field will be automatically filled but if the Wi Fi network is hidden you ll need to enter the SSID to connect...

Page 113: ...i Fi calling preferences Content coming soon Submit a Wi Fi diagnostic report Content coming soon Mobile Hotspot mode About Mobile Hotspot mode With Mobile Hotspot mode you can bring the versatility of having internet access through a mobile network to almost any Wi Fi enabled device such as your laptop or Wi Fi only tablet After you set up Mobile Hotspot mode on your BlackBerry device connecting ...

Page 114: ...cs smartphones Internet tethering Use Internet tethering to share your mobile network connection Content coming soon Bluetooth Connect to a Bluetooth enabled device Content coming soon NFC About NFC Content coming soon Using smart tags Content coming soon User Guide RIM Strictly Confidential Connections 114 ...

Page 115: ...ng with the date time and location To view and save a new smart tag tap the back of your device against a smart tag To view a saved smart tag go to the Smart Tags app and tap a smart tag Delete a smart tag from your device 1 In the Smart Tags app highlight the tag you want to delete 2 Swipe left and tap Erase Tag User Guide RIM Strictly Confidential Connections 115 ...

Page 116: ...the current location of your device on a map make it ring even if it is in silent mode or display a custom message on your locked device to provide instructions about how to contact you If your device is stolen you can remotely lock it change the password or delete all of the data from your device Set up BlackBerry Protect on your device Content coming soon More security content coming soon User G...

Page 117: ...picture as your wallpaper 1 Open a picture 2 Tap Set as Wallpaper Tip If you zoom in to the picture and then set it as your wallpaper the zoomed in part of the screen is what will appear as your wallpaper Change your display language Content coming soon User Guide RIM Strictly Confidential Display 117 ...

Page 118: ...Connect your device to an HDMI display Content coming soon User Guide RIM Strictly Confidential Display 118 ...

Page 119: ...Battery and power Battery and power Content coming soon User Guide RIM Strictly Confidential Battery and power 119 ...

Page 120: ...n Type an uppercase accented or symbol character Content coming soon Copy or delete text Content coming soon Change typing options Content coming soon Change the touchscreen sensitivity Content coming soon User Guide RIM Strictly Confidential Keyboard and typing 120 ...

Page 121: ...our BlackBerry device is connected to another input method such as a Bluetooth enabled keyboard or another device through BlackBerry Bridge then the virtual keyboard can t be shown I can t type You can t type on the virtual keyboard when the toolbar is in view To hide the toolbar using two fingers drag the keyboard down until the toolbar disappears User Guide RIM Strictly Confidential Keyboard and...

Page 122: ...1 From the top of the all apps panel or the running apps panel swipe down 2 Tap All Settings Language and Input Add a language Content coming soon Delete a language Content coming soon Changing your input language as you type If you have languages available to switch to language switch icon will appear on your keyboard If you don t have any languages set this key will instead show a punctuation ch...

Page 123: ... go back tap View files on connected devices or networks You can view files on devices that are connected both physically and wirelessly to your BlackBerry smartphone 1 Tap 2 Tap a device Managing your files Rename a file 1 Tap and hold a file 2 Tap Rename User Guide RIM Strictly Confidential File Manager 123 ...

Page 124: ...files in ascending or descending order Swipe down from the top frame To change the way you view your files tap List or Grid To change the way files are sorted tap Sort Name Date or Type To change the order of your files tap Order Ascending or Descending Select multiple files 1 Open the Quick menu 2 Tap 3 Tap the items that you want to select 4 Tap Done To deselect an item that you have tapped in e...

Page 125: ... Move a file 1 Tap and hold a file or folder 2 Tap 3 Navigate to the folder where you d like to move the file 4 Tap Move Copy a file 1 Tap and hold a file or folder 2 Tap 3 Navigate to where you d like to copy the file or folder 4 Tap Paste User Guide RIM Strictly Confidential File Manager 125 ...

Page 126: ...file tap Pin To unpin a file tap and hold a pinned file and tap Unpin Change cloud service settings You can change preferences for items like syncing options and network usage You can also add or delete cloud applications 1 Swipe from the top frame 2 Tap Cloud Settings Add a cloud application When you add a new cloud application to your BlackBerry device the application appears on your homescreen ...

Page 127: ...applications and upload files to cloud services while roaming Charges might apply For more information contact your wireless service provider To enable synchronizing applications and uploading files to cloud services while roaming Set the switch for the option you want to enable to On View cloud service storage details 1 Tap Storage Details 2 To buy more storage tap Buy More Storage Working with z...

Page 128: ... To unzip a file tap and hold a zip file Tap To preview the contents of a zip file tap the file User Guide RIM Strictly Confidential File Manager 128 ...

Page 129: ...Organizing apps Delete an app Coming soon User Guide RIM Strictly Confidential Organizing apps 129 ...

Page 130: ...a particular category tap image of dog ear icon on the bottom right of the category group Use voice enabled search Content coming soon Change the language for voice enabled search Content coming soon Filter your search results If you have a lot of search results and you know the type of file you re looking for you can use the search filter to narrow your results It doesn t matter whether you turn ...

Page 131: ...ific email you can find it more quickly by narrowing your search results by message field such as To From or Subject 1 In the Messages app swipe down from the top 2 Tap more search options icon 3 Select the fields you want to search 4 Enter your search terms User Guide RIM Strictly Confidential Search 131 ...

Page 132: ... file you want to share with the friend 3 Tap Send Invite others to a chat At the bottom of a chat tap the Plus icon Tip To start an empty group chat tap the Quick menu New Multiperson chat from the friend list Change the order of emoticons The emoticons that you frequently use appear at the top of the emoticon panel Touch and hold an emoticon and drag it into place in the top row Receive notifica...

Page 133: ...ield 3 If you want to appear as busy tap Status Busy Save a status for later Tap the Status field Edit status messages Add New Change your display picture You can change your picture to suit your mood or show what you re doing 1 From your profile tap your picture 2 Tap Replace or Edit Add a friend Add other Google Talk users to your BlackBerry device to keep the chat going wherever you are 1 Tap 2...

Page 134: ...name until the menu opens 2 Tap Delete friend s name Sign out While you re signed in to Google Talk your friends and chats are synched between BlackBerry devices you ve logged into using your BlackBerry ID When you sign out of Google Talk you no longer receive messages or notifications for this app Tap Sign Out Troubleshooting Google Talk I accidentally blocked a friend When you remove someone fro...

Page 135: ... 4 Touch and hold a friend s name Tap Unblock Contact I can t add a friend The person s device might be turned off the person might not have responded to your invitation or the person might have ignored your invitation 1 To view your pending invitations tap Invites User Guide RIM Strictly Confidential Google Talk 135 ...

Page 136: ...ld the conversation field 2 Tap the type of file you want to share with the contact 3 Tap Send Invite others to a conversation At the bottom of a conversation tap Tip To start a blank conference from the contact list tap New Multiperson conversation Change the order of emoticons The emoticons that you frequently use appear at the top of the emoticon panel Touch and hold an emoticon and drag it int...

Page 137: ...sonal Message field 3 If you want to appear as Busy tap Status Busy Save a status for later Tap the Status field Edit status messages Add New Change your display picture You can change your picture to suit your mood or show what you re doing 1 From your profile tap your picture 2 Tap Replace or Edit Add a contact Add other Yahoo Messenger users to your BlackBerry device to keep the conversation go...

Page 138: ...g your contacts into groups Delete a contact 1 Touch and hold a contact s name until the menu opens 2 Tap Delete contact name Sign out While you re signed in to Yahoo Messenger your contacts and conversations are synched between BlackBerry devices you ve logged into using your BlackBerry ID When you sign out of Yahoo Messenger you no longer receive messages or notifications for this app Tap Sign O...

Page 139: ...es from Yahoo Messenger users that aren t contacts you can hide these messages 1 Swipe down from the top of the screen Tap Settings 2 Change the field to No I accidentally ignored a contact When you remove a contact from your blocked list the person can send you messages or invitations again 1 Swipe down from the top of the screen 2 Tap Settings 3 Beside the Blocked Contact List field tap Edit 4 T...

Page 140: ... hold the conversation field 2 Tap the type of file you want to share with the contact 3 Tap Send Invite others to a conversation At the bottom of a conversation tap Tip To start a blank conference from the contact list tap New Multiperson conversation Change the order of emoticons The emoticons that you frequently use appear at the top of the emoticon panel Touch and hold an emoticon and drag it ...

Page 141: ...essage field 3 If you want to appear as Busy tap Status Busy Save a status for later Tap the Status field Edit status messages Add New Change your display picture You can change your picture to suit your mood or show what you re doing 1 From your profile tap your picture 2 Tap Replace or Edit Add a contact Add other Windows Live Messenger users to your BlackBerry device to keep the conversation go...

Page 142: ...r contacts into groups Delete a contact 1 Touch and hold a contact s name until the menu opens 2 Tap Delete contact name Sign out While you re signed in to Windows Live Messenger your contacts and conversations are synched between devices you ve logged into using your BlackBerry ID When you sign out of Windows Live Messenger you no longer receive messages or notifications for this app Tap Sign Out...

Page 143: ...es from Windows Live Messenger users that aren t contacts you can hide these messages 1 Swipe down from the top of the screen Tap Settings 2 Change the field to No I accidentally blocked a contact When you remove a contact from your blocked list the person can send you messages or invitations again 1 Swipe down from the top of the screen 2 Tap Settings 3 Beside the Blocked Contact List field tap E...

Page 144: ...Storage space and media card Storage space and media card Content coming soon User Guide RIM Strictly Confidential Storage space and media card 144 ...

Page 145: ...g 1 From the top of the all apps panel or the running apps panel swipe down 2 Tap View All Settings 3 Tap Accessibility Change your font size Content coming soon Turn on Global Zoom Content coming soon Set your Global Zoom magnification Content coming soon Use Global Zoom in an application If you have Global Zoom turned on you can activate the zoom in any application by swiping down with two finge...

Page 146: ... contrast for the screen display Content coming soon Use the BlackBerry screen reader Content coming soon Change your options for the BlackBerry screen reader Content coming soon Turn on or turn off event sounds Content coming soon User Guide RIM Strictly Confidential Accessibility 146 ...

Page 147: ... alert Content coming soon Change how you answer calls with a headset Content coming soon Using hearing aid mode Content coming soon Using TTY support Content coming soon User Guide RIM Strictly Confidential Accessibility 147 ...

Page 148: ... sources of information hardware or software products or services including components and content such as content protected by copyright and or third party web sites collectively the Third Party Products and Services RIM does not control and is not responsible for any Third Party Products and Services including without limitation the content accuracy copyright compliance compatibility performance...

Page 149: ...T DISTRIBUTOR SUPPLIER INDEPENDENT CONTRACTOR OF RIM OR ANY AFFILIATES OF RIM HAVE ANY LIABILITY ARISING FROM OR RELATED TO THE DOCUMENTATION Prior to subscribing for installing or using any Third Party Products and Services it is your responsibility to ensure that your airtime service provider has agreed to support all of their features Some airtime service providers might not offer Internet brow...

Page 150: ...tion Limited 295 Phillip Street Waterloo ON N2L 3W8 Canada Research In Motion UK Limited 200 Bath Road Slough Berkshire SL1 3XE United Kingdom Published in Canada User Guide RIM Strictly Confidential Legal notice 150 ...

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