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Black Box ServTray KVT415A-R2 Manual Download Page 17

724-746-5500   |   blackbox.com 

724-746-5500   |   blackbox.com 

Page 17

Chapter 5: Troubleshooting

5. Troubleshooting

5.1 Contacting Black Box

If you determine that your ServTray is malfunctioning, do not attempt to alter or repair the unit. It contains no user-serviceable 
parts. Contact Black Box Technical Support at 724-746-5500 or [email protected].

Before you do, make a record of the history of the problem. We will be able to provide more efficient and accurate assistance 
if you have a complete description, including:

• the nature and duration of the problem.

• when the problem occurs.

• the components involved in the problem.

• any particular application that, when used, appears to create the problem or make it worse.

5.2 Shipping and Packaging

If you need to transport or ship your ServTray:

• Package it carefully. We recommend that you use the original container.

•  If you are returning the unit, make sure you include everything you received with it. Before you ship for return or repair, 

contact Black Box to get a Return Authorization (RA) number.

Summary of Contents for ServTray KVT415A-R2

Page 1: ...standard 19 1U height rack drawer ServTray KVT415A R2 KVT417A R2 KVT419A R2 Order toll free in the U S Call 877 877 BBOX outside U S call 724 746 5500 FREE technical support 24 hours a day 7 days a week Call 724 746 5500 or fax 724 746 0746 Mailing address Black Box Corporation 1000 Park Drive Lawrence PA 15055 1018 Web site www blackbox com E mail info blackbox com Customer Support Information ...

Page 2: ...ce when the equipment is operated in a commercial environment Operation of this equipment in a residential area is likely to cause interference in which case the user at his own expense will be required to take whatever measures may be necessary to correct the interference Changes or modifications not expressly approved by the party responsible for compliance could void the user s authority to ope...

Page 3: ...impidan el flujo de aire por los orificios de ventilación 10 El equipo eléctrico deber ser situado fuera del alcance de fuentes de calor como radiadores registros de calor estufas u otros aparatos incluyendo amplificadores que producen calor 11 El aparato eléctrico deberá ser connectado a una fuente de poder sólo del tipo descrito en el instructivo de operación o como se indique en el aparato 12 P...

Page 4: ...rademark of International Business Machines Corporation UL is a registered trademark of Underwriters Laboratories Inc Any other trademarks mentioned in this manual are acknowledged to be the property of the trademark owners We re here to help If you have any questions about your application or our products contact Black Box Tech Support at 724 746 5500 or go to blackbox com and click on Talk to Bl...

Page 5: ...pter Page 1 Specifications 6 2 Overview 7 2 1 Introduction 7 2 2 What s Included 7 2 3 KVM Switch Module Compatibility 8 2 3 Universal Rear Mounting Brackets 8 3 Assembly and Installation 10 4 Operation 16 5 Troubleshooting 17 5 1 Contacting Black Box 17 5 2 Shipping and Packaging 17 ...

Page 6: ...4 mm H x 0 294 mm V Plug n Play VESA VESA DDC 2B Resolution KVT415A R2 1024 x 768 60 Hz KVT417A R2 KVT419A R2 1280 x 1024 60 Hz NOTE For optimum video performance VGA resolution should be set to 1024 x 768 for the KVT415A R2 or 1280 x 1024 for the KVT417A R2 or KVT419A R2 Viewing Angle Typical KVT415A R2 70 to 70 H 60 to 60 V KVT417A R2 80 to 80 H 80 to 80 V KVT419A R2 85 to 85 H 85 to 85 V Connec...

Page 7: ...s that are 23 7 to 45 3 D 60 2 to 115 1 cm When installing the ServTray you ll need to use the Universal Rear Mounting Brackets described in Section 2 4 that are included in your ServTray Kit A KVM module is also included with the ServTray To control more than one USB or PS 2 server connect the ServTray to one of the other KVM tray modules listed above The KVM module comes with a universal Centron...

Page 8: ...1IP8UV 8 Port VGA USB and PS 2 IP enabled Module part number KVT1IP8UV with user s manual KVT1IP16UV 16 Port VGA USB and PS 2 IP enabled Module part number KVT1IP16UV with user s manual KVT8CATUV 8 Port CX CATx Module part number KVT8CATUV with user s manual KVT16CATUV 16 Port CX CATx Module part number KVT16CATUV with user s manual KVT1IP8CATUV 8 Port CX CATx Module part number KVT1IP8CATUV with ...

Page 9: ...4 746 5500 blackbox com Page 9 KVT415A R2 Chapter 2 Overview 23 7 60 2 cm Figure 2 4 The minimum depth of the unit Open rack post 1 Open rack post 2 ServTray Figure 2 5 ServTray installed on an open rack ...

Page 10: ...VM switch module See Figures 3 1 through 3 5 The wide edged plastic extension should be on the top side see Figure 3 5 NOTE The CATx KVM Switch Modules will only accept between 2 and 4 mounting screws on each extension depending on kit part numbers Rear brackets Extensions Figure 3 1 Rear brackets and extensions KVM module Extensions 4 counter sunk screws Figure 3 2 Extensions and KVM module Exten...

Page 11: ...witch module Figure 3 4 KVM switch module with extensions attached KVT6S1UV The wide edged plastic extension should be on the top side NOTE Unit may appear different based on ordering options Figure 3 5 Back view of module with extensions attached Chapter 3 Assembly and Installation ...

Page 12: ...oving the safety stopper WARNING After the safety stopper is removed the drawer may slide out when tilted This could cause serious injury keep the drawer assembly level to avoid this 4 Slide the rear bracket into both sides of the unit Make sure that the two wheels with screws are inside the bracket s track while sliding in the rear bracket See Figure 3 7 ServTray Rear bracket Rear bracket Bracket...

Page 13: ... onto the front brackets See Figure 3 8 The metal brackets shown in the figure support the console s rear side Rear bracket Front bracket Front bracket Console drawer Figure 3 8 Securing the console drawer to the cabinet s front brackets 6 Push the KVM switch module evenly towards the drawer See Figure 3 9 Figure 3 9 Pushing the module towards the drawer ...

Page 14: ...the console drawer 8 Make sure the Centronics connectors on the KVM module and attached cable are firmly mated See Figure 3 11 Centronics connector on cable 5 16 8 mm Figure 3 11 Centronics connectors 9 Connect the power supply to the barrel connector on the KVM module 10 For operation pull out the drawer from the 4 post rack or cabinet and latch it in the extended position A locking mechanism loc...

Page 15: ...M Switch Module 2 in 1 Cable included 3 in 1 Cable included HD15 female connector 2 6 pin mini DIN male connectors 2 6 pin mini DIN male connectors HD15 male connector HD15 female connector HD15 male connector USB Type B connector USB Type A connector This side connects to the computer server This side attaches to the ServTray unit s KVM module This side attaches to the ServTray unit s KVM module ...

Page 16: ... panel 3 Switch the power to the LCD panel on or off via the power switch 3 in Figure 4 1 4 Use the keyboard status indicators Num Lock Caps Lock and Scroll Lock to view status The Num Lock Key LED labeled 4 shows the Keyboard Num Lock Status on or off The Caps Lock Key LED labeled 5 shows the Keyboard Caps Lock Status on or off The Scroll Lock Key LED labeled 6 shows the Keyboard Scroll Lock Stat...

Page 17: ...more efficient and accurate assistance if you have a complete description including the nature and duration of the problem when the problem occurs the components involved in the problem any particular application that when used appears to create the problem or make it worse 5 2 Shipping and Packaging If you need to transport or ship your ServTray Package it carefully We recommend that you use the ...

Page 18: ...724 746 5500 blackbox com Page 18 KVT415A R2 NOTES ...

Page 19: ...724 746 5500 blackbox com Page 19 KVT415A R2 NOTES ...

Page 20: ...abinets and racks and power and surge protection products to media converters and Ethernet switches all supported by free live 24 7 Tech support available in 30 seconds or less Copyright 2011 All rights reserved Black Box Tech Support FREE Live 24 7 Tech support the way it should be Great tech support is just 30 seconds away at 724 746 5500 or blackbox com KVT415A R2 version 2 ...

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