Black Box ME760A-R2, User Manual

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LDM-MR19.2
6.2 Calling Black Box
If you determine that your LDM-MR19.2 is malfunctioning, do not attempt to alter
or repair the unit. It contains no user-serviceable parts. Contact Black Box Technical
Support at 724-746-5500.
Before you do, make a record of the history of the problem. We will be able to
provide more efficient and accurate assistance if you have a complete description,
including:
• the nature and duration of the problem.
• when the problem occurs.
• the components involved in the problem.
• any particular application that, when used,
appears to create the problem or make it worse.
• the results of any testing you’ve already done.
6.3 Shipping and Packaging
If you need to transport or ship your LDM-MR19.2:
• Package it carefully. We recommend that you use the original container.
• If you are returning the LDM-MR19.2, make sure you include its manual.
Before you ship the unit back to us for whatever reason, contact Black Box
to get a Return Materials Authorization (RMA) number.