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Page 48

877-877-2269   |   BlackBox.com

 

Chapter 6: Troubleshooting

6. Troubleshooting

Question:

 If the switcher's IP address is assigned by DHCP instead of Static IP, how do I 

find the switcher's IP address?

Answer:

Step 1.

 Run the SmartSetGUI tool to obtain the IP address. Click on the Search button, 

and the Matrix IP address will display.

Figure 6-1. Matrix IP address screen.

Step 2.

 Type the IP address into a web browser.

Figure 6-2. Type in IP address.

Summary of Contents for AVSC-0802H

Page 1: ...ree in the U S or for FREE 24 7 Technical Support Call 877 877 BBOX outside U S call 724 746 5500 www blackbox com info blackbox com Contact Information User Manual Presentation Switcher HDBaseT 8 x 2...

Page 2: ...n this manual are acknowledged to be the property of the trademark owners Disclaimer Black Box Network Services shall not be liable for damages of any kind including but not limited to punitive conseq...

Page 3: ...may be necessary to correct the interference Changes or modifications not expressly approved by the party responsible for compliance could void the user s authority to operate the equipment This digit...

Page 4: ...o superficie similar puede bloquea la ventilaci n no se debe colocar en libreros o gabinetes que impidan el flujo de aire por los orificios de ventilaci n 10 El equipo el ctrico deber ser situado fue...

Page 5: ...sean derramados sobre la cubierta u orificios de ventilaci n 18 Servicio por personal calificado deber ser provisto cuando A El cable de poder o el contacto ha sido da ado u B Objectos han ca do o l...

Page 6: ...t obstruct the unit s ventilation openings with newspapers tablecloths curtains and similar items 4 Do not install near any heat sources such as radiators heat registers stoves or other apparatus incl...

Page 7: ...n 12 2 5 Typical Application 17 3 Pin Assignments and Wiring 19 3 1 MIC IN 19 3 2 Audio IN OUT 19 3 3 USB 20 3 4 RS 232 IR 20 3 5 RS 485 21 3 6 LAN Ethernet 22 3 7 RS 232 23 3 8 HDBaseT 24 4 Remote Ha...

Page 8: ...0 x 1200 60 Hz 1680 x 1050 60 Hz 1920 x 1200 60 Hz 1920 x 1200 60 Hz SMPTE 720 x 480 60 Hz 720 x 576 50 Hz 1280 x 720 50 60 Hz 1920 x 1080 50 60 Hz 3840 x 2160 30 Hz Input Video Level 0 5 1 2 V p p Ou...

Page 9: ...Protection Human body Model 8 kV Air gap discharge 4 kV Contact discharge Surge Protection Voltage 1 kV Ten times respectively for the positive and negative voltage Electrical Fast Transient Burst Da...

Page 10: ...2 RS 485 LAN Web UI and IR remote Control the switcher directly or via a third party control system It provides the complete API commands for integration It also supports bi directional USB passthroug...

Page 11: ...ands to a third party control system for integration Includes a 100 240 VAC 50 60 Hz universal power supply 2 3 What s Included Your package should contain the following items If anything is missing o...

Page 12: ...lection button and LED Press the DisplayPort IN selection button to select a DisplayPort source as the input LED lights when the corresponding DisplayPort source is selected 3 HDMI IN selection button...

Page 13: ...components Number in Figure 2 1 Name Description 7 Power LED Lights on if the device is powered on 8 Microphone Gain Adjustment Knob MIC 1 GAIN adjusts the gain of microphone 1 MIC 2 GAIN adjusts the...

Page 14: ...ted to MIC IN 1 and MIC IN 2 cannot be powered by switcher and require an outlet to receive power For dynamic microphones set the phantom power to off for condenser microphones set the phantom power t...

Page 15: ...HDBaseT transmitter Pin OUT 5V are used for an IR transmitter to communicate with an IR receiver in a remote HDBaseT transmitter RS 232 and IR port share the GND pin 7 RS 485 port RS 485 control port...

Page 16: ...r in a remote HDBaseT receiver Pin OUT GND are used for an IR transmitter to communicate with an IR receiver in a remote HDBaseT receiver RS 232 and IR port share the GND pin 16 HDBaseT OUT ports Conn...

Page 17: ...Page 17 877 877 2269 BlackBox com Chapter 2 Overview 2 5 Typical Application Figure 2 3 Conference Room example...

Page 18: ...Page 18 877 877 2269 BlackBox com Chapter 2 Overview Figure 2 4 Classroom example...

Page 19: ...Audio IN OUT The diagram below shows how to wire the captive screw audio connector Insert the wires into the appropriate openings in the direct insertion connector Tighten the screws on the side to fa...

Page 20: ...232 device such as a computer for bidirec tional RS 232 communication with an RS 232 device in a remote HDBaseT transmitter IR HDBaseT IN Connects to an IR receiver and IR transmitter for bidirection...

Page 21: ...n be used for connection to devices with RS 485 communi cation This allows serial communication to be extended to devices at distances up to 4000 feet 1250 m by balancing the TX and RX lanes The defau...

Page 22: ...h cable Figure 3 7 RJ 45 connector pinning CAT5e 6 Wiring Guide The quality of termination for every RJ 45 is essential Poor termination leads to intermittent performance and longer install times The...

Page 23: ...ntrol port requires a standard straight through serial cable for operation The settings for the the RS 232 port are Baud Rate 57600 Data Bits 8 Parity None Stop Bits 1 Only Pin 2 Pin 3 and Pin 5 are u...

Page 24: ...Wiring 3 8 HDBaseT Figure 3 10 HDBase T connector Table 3 1 LEDs on the HDBaseT connector Link LED green settings HDCP LED amber settings ON A valid link is established Blinking OFF Link is unstable...

Page 25: ...gure 4 1 Remote handset Table 4 1 Remote handset buttons functions Number Button Name Function 1 POWER ON OFF ON Press this button to output video nor mally OFF Press this button to enter into stand b...

Page 26: ...cess the Web Interface Step 1 To use the Web interface connect a computer to the LAN port of the switcher using a straight through UTP cable Step 2 Set a static IP address for the computer Go to Contr...

Page 27: ...168 10 100 as the IP address and 255 255 255 0 as the Subnet mask and then click on OK click on OK again Figure 5 3 I P address screen NOTE The IP address of the computer and The should be in the sam...

Page 28: ...x Opera and IE10 are supported Make sure the web browser is the latest version A login screen will appear Figure 5 5 Login screen The default password for Administrators is admin The default password...

Page 29: ...kBox com Chapter 5 Web UI Figure 5 6 Main screen 5 2 Web Interface Introduction Matrix Control The Matrix Control submenu includes three parts Switch Control Volume Control and System Control Figure 5...

Page 30: ...nts that input and output are not routed Click the white bar it will become green which represents that input and output are routed The red bar represents error such as device offline or input and out...

Page 31: ...e disable standby mode and reboot the switcher Figure 5 10 System Control screen Standby ON means the switcher is in standby mode Standby OFF means the switcher is in working mode Matrix Setting The M...

Page 32: ...77 2269 BlackBox com Chapter 5 Web UI Figure 5 11 Matrix Setting screen Video Setting In the Video Setting column you can set the CEC control function auto CEC standby time and HDBaseT OUT and HDMI OU...

Page 33: ...ource and the display will power off automatically after 2 minutes The maximum CEC standby interval time is 30 minutes NOTE This function is valid if only the display supports CEC control Resolution s...

Page 34: ...of source OFF Non HDCP video input EDID Setting In he EDID Setting column users can set the EDID of the eight input ports Figure 5 15 EDID Setting screen Matrix Status The Matrix Status submenu displa...

Page 35: ...gure 5 16 Matrix Status screen NOTE Phantom Power is off by default If the Phantom Power is on the switcher powers MIC Administrator Setting The Administrator Setting submenu includes the following pa...

Page 36: ...Page 36 877 877 2269 BlackBox com Chapter 5 Web UI Figure 5 17 Administrator Setting screen...

Page 37: ...ord for Administrator Figure 5 18 Change Admin Password screen Reset User Password In the Reset User Password column you can modify the login password for User Figure 5 19 Reset User Password screen N...

Page 38: ...Custom Welcome Menu Figure 5 22 Custom Welcome screen Click the Browse button to browse the LOGO file and then click Apply NOTE The recommend size is 1024 x 100 pixels Update Guide In the Update Guid...

Page 39: ...Page 39 877 877 2269 BlackBox com Chapter 5 Web UI Figure 5 24 Main MCU Update screen Step 2 Browse for the update file Figure 5 25 Browser for Update...

Page 40: ...2269 BlackBox com Chapter 5 Web UI Step 3 Click on the Upload button Figure 5 26 Upload button Step 4 Wait for a while then you will see message Your file has successfully uploaded Figure 5 27 Confir...

Page 41: ...Page 41 877 877 2269 BlackBox com Chapter 5 Web UI Step 5 Click on the Next button Figure 5 28 Next button Figure 5 29...

Page 42: ...Chapter 5 Web UI Figure 5 30 Step 6 Users will see the message It has completed the update if the update is successful Figure 5 31 Update completed message Slave MCU Update Click on the Start button F...

Page 43: ...tart button and browse for the update file click on Upload button then follow the step by step instructions Scaler MCU Update Step 1 Click on the Start button and the following window appears Figure 5...

Page 44: ...Page 44 877 877 2269 BlackBox com Chapter 5 Web UI Figure 5 35 Step 3 Click on the Next button Figure 5 36 Updating screen...

Page 45: ...Page 45 877 877 2269 BlackBox com Chapter 5 Web UI Step 4 Update is completed Figure 5 37 Update completed screen Web UI Update Step 1 Click on the Start button Figure 5 38 Web UI update screen...

Page 46: ...e for the bin file and Update Agent Figure 5 39 Update Agent screen Step 3 Click on the Update button Figure 5 40 Update button Step 4 Users will see message File uploading succeeded Installing on the...

Page 47: ...ght corner Follow the message to restart the switcher and log in to the web page again Figure 5 42 LAN Module restarting message System Click on the Factory Reset button to restore the switcher to its...

Page 48: ...assigned by DHCP instead of Static IP how do I find the switcher s IP address Answer Step 1 Run the SmartSetGUI tool to obtain the IP address Click on the Search button and the Matrix IP address will...

Page 49: ...find out the login password for Web UI if I cannot remember it Answer Use SmartSetGUI to reset the matrix Step 1 Highlight the Matrix and then click Setup Figure 6 3 SmartSetGUI tool screen Step 2 Go...

Page 50: ...Page 50 877 877 2269 BlackBox com Chapter 6 Troubleshooting Step 3 A window pops up click on Yes then the matrix is restored to factory default settings Figure 6 5 Reset to factory defaults dialog box...

Page 51: ...7600 bps Data bits 8 bits Parity bits None Stop bits 1 bit Flow Control None NOTE The data format is ASCII A 1 About the Command Set Take Command SET SW in out CR LF as an example 1 SET SW denotes com...

Page 52: ...CPWR_DELAY out prm CR LF out out1 out2 prm 0 1 2 3 off according to the actual time counter 0 means 0 means 1 means 1 min ute 2 means 2 minutes and so on it is 2 minutes by default the Max wait time i...

Page 53: ...366 768 60 1280 1024 60 1280 720 60 1280x800 60 1024 768 60 auto out out1 out2 Command SET RESOLUTION out1 auto CR LF Response RESOLUTION out1 auto CR LF 16 Get Output Resolution GET RESOLUTION_ OUT o...

Page 54: ...and SET HDCPSUPPORT_ONOFF hdmi1 on CR LF Response HDCPSUPPORT_ONOFF hdmi1 on CR LF 20 Get HDCP status of input port GET HDCPSUPPORT_ ONOFF in CR LF HDCPSUPPORT_ ONOFF in prm CR LF prm on off in hdmi1...

Page 55: ...fix1 fix3 fix1 4K stereo fix2 1080P stereo Default fix3 1080i stereo Command GET EDID all CR LF Response EDID hdmi1 fix1 CR LF EDID hdmi2 fix1 CR LF EDID hdmi3 fix1 CR LF 23 Get one input EDID Status...

Page 56: ...cu scalermcu1 scalermcu2 ledmcu webui prm according to actual f w version Command GET VER mainmcu CR LF Response VER mainmcu 1 2 CR LF 29 Get All target f w version Get VER all CR LF VER target prm CR...

Page 57: ...Page 57 877 877 2269 BlackBox com NOTES...

Page 58: ...Page 58 877 877 2269 BlackBox com NOTES...

Page 59: ...Page 59 877 877 2269 BlackBox com NOTES...

Page 60: ...ure products You ll find everything from cabinets and racks and power and surge protection products to media converters and Ethernet switches all supported by free live 24 7 Tech support available in...

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