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CHAPTER 5: CONTACTING TECHNICAL SUPPORT

5.1 SUPPORT CHECKLIST   

 
To efficiently handle your request, make sure that you have the following information available before you call:

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Company, name, phone number and email

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Type and serial number of the device (see bottom of device)

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Š

Date and number of sales receipt, name of dealer if necessary

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Issue date of the existing manual

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Š

Nature, circumstances and duration of the problem

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Components included in the system (such as graphic source/CPU, OS, graphic card, monitor, USB-HID/USB 2.0 devices, 

interconnect cable) including manufacturer and model number

Š

Š

Results from any testing you have done

Contact Black Box Technical Support at 877-877-2269 or [email protected]

5.2 SHIPPING CHECKLIST   

 
1.  To return your device, contact Black Box Technical Support at 877-877-2269 or [email protected]  to obtain a RMA number 

(Return-Material-Authorization).

2. Package your devices carefully, preferably using the original box. Add all pieces that you received originally.
3.  Note your RMA number visibly on your shipment. Devices that are sent in without a RMA number cannot be accepted. The 

shipment will be sent back without being opened, postage unpaid.

Summary of Contents for ACX1M-CC SERIES

Page 1: ...24 7 TECHNICAL SUPPORT AT 1 877 877 2269 OR VISIT BLACKBOX COM DKM SERIES CROSS REPEATERS USER MANUAL ACX1M CC SERIES Link 1 Link 1 Link 2 Link 2 PROG B A PROG X X X X ...

Page 2: ...nal Power Supply Unit and Redundant Power Option ACXMODH2R P R2 16 2 5 4 4 Slot Chassis with One External Power Supply Unit ACXMODH4 R2 17 2 5 5 4 Slot Chassis with One External Power Supply Unit and Redundant Power Option ACXMODH4R R2 18 2 5 6 6 Slot Chassis with One Internal Power Supply and Redundant Power Option ACXMODH6R R2 19 2 5 7 6 Slot Chassis with Active Backplane and Two Internal Power ...

Page 3: ...tions 28 3 4 Configuration 29 3 5 Operation 29 4 TROUBLESHOOTING 30 5 CONTACTING BLACK BOX TECHNICAL SUPPORT 31 51 Support Checklist 31 5 2 Shipping Checklist 31 APPENDIX A REGULATORY INFORMATION 32 A 1 CE Declaration of Conformity 32 A 2 FCC Statement 32 A 3 Product Safety 32 A 4 WEEE 32 A 5 RoHS RoHS2 33 A 6 NOM Statement 33 APPENDIX B GLOSSARY 34 APPENDIX C DISCLAIMER TRADEMARKS 36 C 1 Disclaim...

Page 4: ...oved replacements Do not use a power supply if it appears to be defective or has a damaged chassis Connect all power supplies to grounded outlets In each case ensure that the ground connection is maintained from the outlet socket through to the power supply s AC power input Do not connect the link interface to any other equipment particularly network or telecommunications equipment Take any requir...

Page 5: ...component such as an Ethernet hub router or switch is not allowed Avoid routing CATx cables along power cables If the site has 3 phase AC power make sure that the CPU module and CON module are on the same phase CAUTION To maintain regulatory EMC compliance you must use correctly installed shielded CATx cable throughout the interconnection link Also all CATx cables need to have ferrites on both cab...

Page 6: ...r routers is not allowed TABLE 1 3 FIBER INTERCONNECT CABLE CABLE TYPE DESCRIPTION Single mode fiber 9 µm Duplex Indoor patch cable EFN092 Multimode fiber 50 µm Duplex Indoor patch cable EFN6020 Multimode fiber 62 µm Duplex Indoor patch cable EFN116 LCLC TABLE 1 4 MAXIMUM ACCEPTABLE FIBER CABLE LENGTH CABLE TYPE MAXIMUM LENGTH Single mode fiber 9 µm 32 800 feet 10 000 m Multimode fiber 50 µm OM3 3...

Page 7: ...SIGNAL PIN SIGNAL 1 D1 5 D3 2 D1 6 D2 3 D2 7 D4 4 D3 8 D4 TABLE 1 7 FIBER SFP TYPE LC CONNECTOR PINOUT PICTURE PIN SIGNAL 1 Data OUT 2 Data IN TABLE 1 8 CONNECTORS ON THE REPEATERS CROSS REPEATERS PART NUMBER CONNECTORS ACX1M CC 2 RJ 45 interconnect 1 Mini USB programming port ACX1M SS 2 Fiber LC 1 Mini USB programming port ACX1M CS 1 RJ 45 1 Fiber LC 1 Mini USB programming port ACX1M 2C2C 4 RJ 45...

Page 8: ...4000 mA max 2 100 to 240 VAC 50 60 Hz TABLE 1 10 DC POWER SUPPLY PART NUMBER MAX CURRENT MAX VOLTAGE FREQUENCY ACXMODH2 R2 3000 mA max 5 VDC 50 60 Hz ACXMODH2R R2 3000 mA max 5 VDC 47 to 63 Hz ACXMODH2R P R2 5000 mA max 5 VDC 50 60 Hz ACXMODH4 R2 5000 mA max 5 VDC 50 60 Hz ACXMODH4R R2 5000 mA max 5 VDC 50 60 Hz ACXMODH6R R2 8000 mA max 5 VDC 50 60 Hz NOTE The power requirement per cross repeater ...

Page 9: ... 4 W x 21 7 D 11 5 x 36 5 x 55 cm TABLE 1 15 DEVICES IN THE 4 SLOT CHASSIS ACXMODH4 R2 ACXMODH4R R2 ITEM DIMENSIONS CPU Unit CON Unit 1 7 H x 5 8 W x 11 5 D 4 1 x 14 7 x 29 3 cm Shipping Box 4 5 H x 14 4 W x 21 7 D 11 5 x 36 5 x 55 cm TABLE 1 16 DEVICES IN THE 6 SLOT CHASSIS ACXMODH6R R2 ITEM DIMENSIONS CPU Unit CON Unit 1 7 H x 5 8 W x 17 4 D 4 1 x 14 7 x 44 2 cm Shipping Box 4 5 H x 14 4 W x 29 ...

Page 10: ...ODH2R P R2 ITEM SHIPPING WEIGHT CPU Unit CON Unit 1 8 lb 0 8 kg Shipping Box 5 7 lb 2 6 kg TABLE 1 22 DEVICES IN THE 4 SLOT CHASSIS ACXMODH4 R2 ACXMODH4R R2 ITEM SHIPPING WEIGHT CPU Unit CON Unit 2 0 lb 0 9 kg Shipping Box 7 5 lb 3 4 kg TABLE 1 23 DEVICES IN THE 6 SLOT CHASSIS ACXMODH6R R2 ITEM SHIPPING WEIGHT CPU Unit CON Unit 3 1 lb 1 4 kg Shipping Box 10 1 lb 4 6 kg TABLE 1 24 DEVICES IN THE 6 ...

Page 11: ...ignal conversion 2 2 SYSTEM OVERVIEW The Cross Repeater consists of at least one module depending on the application The device is connected between a KVM extender CON and CPU Unit via the interconnect cable or can be alternatively connected between a KVM extender unit and a KVM matrix The Cross Repeater communicates with both the KVM extenders and a KVM Matrix via the interconnect cables FIGURE 2...

Page 12: ...ond power supply unit external ACXMODH6BPAC R2 Empty chassis for up to 6 boards active backplane 2 internal power supplies redundancy ACXMODH6FPAC R2 Empty chassis for up to 6 boards active backplane 2 internal power supplies redundancy with connectors on rear side ACXMODH21R Empty chassis for up to 21 boards 1 internal power supply unit preparation for redundancy for a second power supply unit in...

Page 13: ...6 fold chassis ACXMODH2 PS Power supply for 2 slot chassis spare or redundancy ACXMODH4 PS Power supply for 4 slot chassis spare or redundancy ACXMODH6 PS Power supply for 6 slot chassis spare or redundancy ACXMODH21 PS Power supply for 21 slot chassis spare or redundancy ACXMODH21 4S Blind plate 3U 4HP for 2 4 and 6 slot chassis ACXMODH21 8S Blind plate 3U 8HP for 2 4 and 6 slot chassis CAUTION C...

Page 14: ...CRIPTION Connectors 1 2 5 mm barrel connector for power Power Primary Power Output 5 V 3 A Secondary Power Output Does not support redundant power Dimensions 1 7 H x 5 7 W x 5 75 D 4 3 x 14 5 x 14 6 cm Weight 0 6 lb 0 3 kg TABLE 2 6 ACXMODH2 R2 ACCESSORIES ACCESSORY DESCRIPTION Rackmount Option ACXMODHEAR2 Optional Redundant Power Supply Does not support redundant power Blanking Panel Options ACXM...

Page 15: ...FICATION DESCRIPTION Connectors 2 2 5 mm barrel connectors for power Power Primary Power Output 5 V 3 A Secondary Power Output optional 5 V 3 A Dimensions 1 7 H x 5 7 W x 5 75 D 4 3 x 14 5 x 14 6 cm Weight 0 6 lb 0 3 kg TABLE 2 8 ACXMODH2R R2 ACCESSORIES ACCESSORY DESCRIPTION Rackmount Option ACXMODHEAR2 Optional Redundant Power Supply ACXMODH2 PS Blanking Panel Options ACXMODH21 4S or ACXMODH21 8...

Page 16: ... DKM FX Switch use a higher amperage power supply sucha s ACXMODH6 PS or the main IEC 320 power input 1 IEC 320 C14 Power Primary Power Output 5 V 3 A Secondary Power Output optional 5 V 3 A Dimensions 1 7 H x 8 75 W x 5 75 D 4 3 x 22 2 x 14 6 cm Weight 0 8 lb 0 4 kg TABLE 2 10 ACXMODH2R P R2 ACCESSORIES ACCESSORY DESCRIPTION Rackmount Option ACXMODHEAR2P Optional Redundant Power Supply ACXMODH2 P...

Page 17: ...nectors 1 2 5 mm barrel connector for power Power Primary Power Output 5 V 5 A Secondary Power Output Does not support redundant power Dimensions 1 7 H x 11 5 W x 5 75 D 4 3 x 29 2 x 14 6 cm Weight 0 9 lb 0 4 kg TABLE 2 12 ACXMODH4 R2 ACCESSORIES ACCESSORY DESCRIPTION Rackmount Option ACXMODHEAR4 Optional Redundant Power Supply Does not support redundant power Blanking Panel Options ACXMODH21 4S o...

Page 18: ...CIFICATION DESCRIPTION Connectors 2 2 5 mm barrel connectors for power Power Primary Power Output 5 V 5 A Secondary Power Output Optional 5 V 5 A Dimensions 1 7 H x 11 5 W x 5 75 D 4 3 x 29 2 x 14 6 cm Weight 0 9 lb 0 4 kg TABLE 2 14 ACXMODH4R R2 ACCESSORIES ACCESSORY DESCRIPTION Rackmount Option ACXMODHEAR4 Optional Redundant Power Supply ACXMODH4 PS Blanking Panel Options ACXMODH21 4S or ACXMODH...

Page 19: ...ION Connectors 1 IEC 320 main power input 1 2 5 mm barrel connector for redundant power Power Primary Power Output 5 V 8 A Secondary Power Output Optional 5 V 8 A Dimensions 1 7 H x 17 5 W x 5 75 D 4 3 x 44 5 x 14 6 cm Weight 1 75 lb 0 8 kg TABLE 2 16 ACXMODH6R R2 ACCESSORIES ACCESSORY DESCRIPTION Rackmount Option ACXMODHEAR6 Optional Redundant Power Supply ACXMODH6 PS Blanking Panel Options ACXMO...

Page 20: ...ION DESCRIPTION Connectors 2 IEC 320 main power inputs Power Primary Power Output 5 V 10 A Secondary Power Output Optional 5 V 10 A Dimensions 1 7 H x 17 5 W x 5 75 D 4 3 x 44 5 x 14 6 cm Weight 1 75 lb 0 8 kg TABLE 2 18 ACXMODH6BPAC R2 ACCESSORIES ACCESSORY DESCRIPTION Rackmount Option ACXMODHEAR6FPAC Redundant Power Supply Included Blanking Panel Options ACXMODH21 4S or ACXMODH21 8S Optional Fan...

Page 21: ...ATION DESCRIPTION Connectors 2 IEC 320 main power inputs Power Primary Power Output 5 V 10 A Secondary Power Output Optional 5 V 10 A Dimensions 1 7 H x 17 5 W x 8 D 4 3 x 44 5 x 20 3 cm Weight 1 75 lb 0 8 kg TABLE 2 20 ACXMODH6FPAC R2 ACCESSORIES ACCESSORY DESCRIPTION Rackmount Option ACXMODHEAR6FPAC Redundant Power Supply Included Blanking Panel Options ACXMODH21 4S or ACXMODH21 8S Optional Fan ...

Page 22: ...ION Connectors 2 IEC 320 main power inputs 21 20 position headers for cards Power Primary Power Output 5 V 50 A Secondary Power Output Optional 5 V 50 A Dimensions 7 H x 19 W x 18 25 D 17 8 x 48 3 x 46 4 cm Weight 16 lb 7 3 kg TABLE 2 22 ACXMODH21R ACCESSORIES ACCESSORY DESCRIPTION Rackmount Option Included Optional Redundant Power Supply ACXMODH21 PS Blanking Panel Options ACXMODH21 4S or ACXMODH...

Page 23: ...MODULE ACX1M CC COMPONENTS NUMBER IN FIGURE ABOVE DESCRIPTION 1 Service port 2 Connect to interconnect cable 1 3 Connect to interconnect cable 2 2 5 11 SINGLE MODE FIBER REPEATER MODULE ACX1M SS SINGLE MODE FIBER REPEATER MODULE ACX1M SS TABLE 2 24 SINGLE MODE FIBER REPEATER MODULE ACX1M SS COMPONENTS NUMBER IN FIGURE ABOVE DESCRIPTION 1 Service port 2 Connect to interconnect cable 1 3 Connect to ...

Page 24: ...IGURE ABOVE DESCRIPTION 1 Service port 2 Connect to interconnect cable 1 3 Connect to interconnect cable 2 2 5 13 CATX DUAL REPEATER MODULE ACX1M 2C2C CATX DUAL REPEATER MODULE ACX1M 2C2C TABLE 2 26 CATX DUAL REPEATER MODULE ACX1M 2C2C COMPONENTS NUMBER IN FIGURE ABOVE DESCRIPTION 1 Service port repeater 1 2 Connect to interconnect cable 1 repeater 1 3 Connect to interconnect cable 2 repeater 1 4 ...

Page 25: ...er 1 3 Connect to interconnect cable 2 repeater 1 4 Service port repeater 2 5 Connect to interconnect cable 2 repeater 2 6 Connect to interconnect cable 2 repeater 2 2 5 15 CATX SINGLE MODE FIBER DUAL REPEATER MODULE ACX1M 2C2S CATX DUAL REPEATER MODULE ACX1M 2C2S TABLE 2 28 CATX SINGLE MODE FIBER DUAL REPEATER MODULE ACX1M 2C2S COMPONENTS NUMBER IN FIGURE ABOVE DESCRIPTION 1 Service port repeater...

Page 26: ...BLE 2 29 LEDS 1 2 AND 4 5 STATUS POSITION LED STATUS DESCRIPTION 1 4 Failure LED green OFF ON or Flashing Connection available Connection failure flashing for abot 20 seconds following a connection failure 2 5 Status LED green Flashing ON No connection via interconnect cable Connection available TABLE 2 30 LED 3 DEVICE STATUS LED COLOR STATUS Red Device ready Blue Link 1 left connector available L...

Page 27: ...69 or info blackbox com 3 2 SYSTEM INSTALLATION First time users are recommended to setup the system in the same room as a test setup This will allow you to identify and solve any cabling problems and experiment with your system more conveniently NOTE Please verify that interconnect cables interfaces and handling of the devices comply with the requirements see Chapter 1 3 2 1 CROSS REPEATER SETUP ...

Page 28: ...RSION APPLICATION SYSTEM COMPONENTS NUMBER IN FIGURE 3 1 COMPONENT 1 Source computer CPU 2 KVM Extender CPU Unit 3 Interconnect cable CATx 4 Cross Repeater 5 Interconnect cable fiber 6 KVM Extender CON Unit 7 Console monitor keyboard mouse NOTE The example shown in this application scenario will be primarily recommended if connections through KVM matrix must be bypassed in case of major matrix pro...

Page 29: ...E 3 2 COMPONENT 1 Source computer CPU 2 KVM Extender CPU Unit 3 Interconnect cable CATx 4 Cross Repeater 1 5 Interconnect cable fiber 6 Cross Repeater 2 7 Interconnect cable CATx 8 KVM Extender CON Unit 9 Console monitor keyboard mouse 3 4 CONFIGURATION The Cross Repeater does not require any configuration and is ready for use per default 3 5 OPERATION The Cross Repeater does not have any adjustab...

Page 30: ...ENERAL FAILURES FIGURE 6 1 REPEATER MODULES BACK VIEWS TABLE 6 1 LEDS STATUS DIAGNOSIS POSSIBLE REASON MEASURE LED 3 OFF Power Supply Check power supply units and the connection to the power network LED 2 OFF or LED 5 OFF Connection between Cross Repeater and KVM Extender Unit or KVM Matrix Check interconnect cables and connections ...

Page 31: ...cluded in the system such as graphic source CPU OS graphic card monitor USB HID USB 2 0 devices interconnect cable including manufacturer and model number Results from any testing you have done Contact Black Box Technical Support at 877 877 2269 or info blackbox com 5 2 SHIPPING CHECKLIST 1 To return your device contact Black Box Technical Support at 877 877 2269 or info blackbox com to obtain a R...

Page 32: ...uant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instruction manual may cause harmful interference to radio communications Operation of this equipm...

Page 33: ...ción del aparato eléctrico sobre una cama sofá alfombra o superficie similar puede bloquea la ventilación no se debe colocar en libreros o gabinetes que impidan el flujo de aire por los orificios de ventilación 10 El equipo eléctrico deber ser situado fuera del alcance de fuentes de calor como radiadores registros de calor estufas u otros aparatos incluyendo amplificadores que producen calor 11 El...

Page 34: ... 2560 x 2048 by signal transmission of up to 330 MPixel s 24 bit Dual Head A system with two video connections DVI Digital video standard introduced by the Digital Display Working Group http www ddwg org Single Link and Dual Link standard are distinguished The signals have TMDS level DVI D A DVI D connector on a graphics card sends out a digital signal only DVI I A combined signal digital and anal...

Page 35: ...for digital transmission of audio signals F05 plug connection Triple Head A system with three video connections USB HID USB HID devices Human Interface Devices allow for data input There is no need for a special driver during installation New USB HID device found is reported Typical HID devices include keyboards mice graphics tablets and touch screens Storage video and audio devices are not HID VG...

Page 36: ...ve consequential or cost of cover damages resulting from any errors in the product information or specifications set forth in this document and Black Box Corporation may revise this document at any time without notice C 2 TRADEMARKS USED IN THIS MANUAL Black Box and the Black Box logo type and mark are registered trademarks of Black Box Corporation Any other trademarks mentioned in this manual are...

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Page 39: ...________ __________________________________________________________________________________________________ __________________________________________________________________________________________________ __________________________________________________________________________________________________ ______________________________________________________________________________________________...

Page 40: ...NEED HELP LEAVE THE TECH TO US LIVE 24 7 TECHNICAL SUPPORT 1 877 877 2269 COPYRIGHT 2017 BLACK BOX CORPORATION ALL RIGHTS RESERVED ...

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