Product Support & Service
See also
on page
.
Technical Assistance Center (TAC)
If your BioTek product fails to function properly, if you have questions about how to use or
maintain our products, or if you need to send an instrument to BioTek for repair or other
service, please contact our Technical Assistance Center (“TAC”). TAC is open from 8:30 AM
to 5:30 PM (EST), Monday through Friday, excluding standard U.S. holidays.
Phone: (800) 242-4685 or (802) 655-4740
Fax: (802) 654-0638
Please be ready with the following information:
l
Your name and company, email address, daytime phone or fax number
l
The product name, model, and serial number
l
The onboard software part number and basecode version (available through Gen5 by
selecting System > Instrument Control > Information)
l
Gen5 software version information (Help > About Gen5)
l
For troubleshooting assistance or instruments needing repair, the specific steps that
led to the problem and any error codes that were reported (see also
starting on page
)
If you need to send an instrument to BioTek, please contact the TAC for a
Service Call Notice (SCN) number and the shipping address. Package the
instrument according to the instructions in
starting on page
.
Applications Support
BioTek’s fully equipped Application Laboratory provides our on-staff scientists with the
means to assist you with the integration of our instrumentation and software with your
unique scientific applications. If you are having difficulty with optimizing fluorescence
sensitivity or integrating a unique data reduction transformation, or you are just looking for
a recommendation on an appropriate fluorophore, contact us.
[email protected] or (888) 451-5171
6 | Chapter 1: Introduction
BioTek Instruments, Inc.
Summary of Contents for Synergy H1
Page 1: ...Hybrid Multi Mode Microplate Reader Synergy H1 TM Operator s Manual ...
Page 2: ......
Page 26: ...BioTek Instruments Inc xxiv Preface ...
Page 54: ...BioTek Instruments Inc 28 Chapter 2 Installation ...
Page 68: ...BioTek Instruments Inc 42 Chapter 3 Getting Started ...
Page 132: ...BioTek Instruments Inc 106 Chapter 7 Instrument Qualification Process ...