1. The water flow sensor flags didn’t fall
back into the correct position.
The water flow sensors are broken.
2.
1. You forgot to remove the 3 stopper caps from
inside the pool.
Filter cartridges are dirty.
2.
3. Activate the filter or heat system and put your
hand in front of the outlet pipe inside the pool
to check if you can feel water flowing out.
If no water flows out the water pump is broken.
a.
b. Water flows out but the alarm appears,
than the water flow sensors are broken.
1. The water temperature is lower than 4°C (40°F).
2. If the water temperature is higher than
7°C (44.6°F), the pump’s thermometer is
broken.
The water temperature is over 48°C (119°F).
1.
If the water temperature is lower than 45°C
2.
(113°F), the pump’s thermometer is broken.
1. The pump’s thermometer connectors don’t
work properly.
The pump’s thermometer is broken.
2.
1. The ambient temperature is over 50°C (122°F)
or the pump is directly under the sunshine.
The thermal cut-out is broken.
2.
1. Unplug the pump, strike the side of the pump firmly (but not violently), and
plug it back in.
To get assistance visit our website www.bestwaycorp.com support section.
2.
1. Remove the two stopper caps before starting the heating system. Refer
to the Assembly section in the User’s Manual.
Remove the filter set from inside the pool and push the filter or heat
2.
button. If no alarm appears, clean or change the filter cartridges and
re-install the filter set inside the pool.
3. To get assistance visit our website www.bestwaycorp.com support section.
1. The spa is not designed to operate with water temperatures lower than 4ºC
(40°F). Unplug the pump and only re-start the pump when the water
temperature reaches 6°C (43°F).
2. To get assistance visit our website www.bestwaycorp.com support section.
1. The spa is not designed to operate with water temperatures greater than
40°C (104°F). Unplug the pump and only re-start the pump when the water
temperature reaches 38°C (100°F) or lower.
2. To get assistance visit our website www.bestwaycorp.com support section.
To get assistance visit our website www.bestwaycorp.com support section.
1. Unplug the pump, and put the pump in a dry, cool place. Only re-start the
pump when the water temperature reaches 34°C (93.2°F) or lower.
2. To get assistance visit our website www.bestwaycorp.com support section.
Solutions
Causes
Reasons
The water flow sensors work
without pressing the filter or
heat button.
After starting or during the
functions of filtering or/and
heating, the water flow
sensors do not detect water
flow.
The pump’s thermometer
reads the water temperature
below 4°C (40°F).
The pump’s thermometer
reads the water temperature
over 48°C (119°F).
The pump’s thermometer
connections have issues.
The thermal cut-out cut
off.
Alarms
4. Filter housing issue blockage
4. Clean the filter housing and check for damage.Replace or re-
install as necessary. If not, please to get assistance visit our
website www.bestwaycorp.com support section.
5. Kinked or bent pipes.Poor water
flow through the plastic pipes of
the liner
5. Please check throug the spa connection if you can see the
pipes bending, to get assistance visit our website
www.bestwaycorp.com support section.
6. Debris screens are blocked: debris
screens can become blocked by the
hard water are as due to calcium build-
up, those small debris block the
opening of the debris and stop the flow.
6. Empty the spa and place a garden hose inside the pipes and wash
the debris, to be sure all debris are removed perform the operation
from outside and inside the spa.
Use a toothbrush to remove any stubborn debris
If the above steps, please to get assistance visit our website
www.bestwaycorp.com support section.
7. Perished washers
The washers within the spa couplings
may have become perished or worn.
7. Check the washers inside the coupling for damage.
Unscrew the couplings and remove the washer for further
inspection.
If not, please to get assistance visit our website
www.bestwaycorp.com support section.
