Bernafon ZERENA, Instructions For Use Manual

Page: 67 / 80

67
Troubleshooting guide
Symptom Possible causes Solutions
No sound
Dead battery Replace the battery
Clogged earpieces
(dome, Grip Tip, Micro Mold,
or Lite Tip)
Clean mold
Consider replacing wax filter, dome, or Grip Tip
Intermittent or
reduced sound
Clogged sound outlet Clean mold or replace wax filter, dome, or Grip Tip
Moisture Wipe battery with a dry cloth
Dead battery
Replace the battery
Squealing noise
Hearing aid earpiece
inserted incorrectly
Re-insert the earpiece
Ear wax accumulated
in ear canal
Have ear canal examined by your doctor
Beeping
If your hearing aid plays
8 beeps, 4 times consecutively,
your hearing aid needs a
microphone service check
Contact your hearing care professional
Pairing issue
with Apple
device
Bluetooth
®
connection failed
1. Unpair your hearing aids (Settings
g
General
g
Accessibility
g
Hearing Devices
g
Devices
g
Forget this device).
2. Turn Bluetooth
®
off and on again.
3. Open and close battery drawer on hearing aids.
4. Re-pair hearing aids (see section “Pair Hearing
Aids with iPhone”).
Only one hearing aid paired
If none of the above solutions work, consult your
hearing care professional for assistance.