BenQ V2410T User Manual Download Page 32 | Manualshive

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32 Troubleshooting

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Summary of Contents for V2410T

Page 1: ...Welcome LCD Monitor User Manual V2410T ...

Page 2: ... a power disconnect device for pluggable equipment The socket outlet should be installed near the equipment and be easily accessible This product should be operated from the type of power indicated on the marked label If you are not sure of the type of power available consult your dealer or local power company An approved power cord greater or equal to H03VV F or H05VV F 2G or 3G 0 75mm2 must be u...

Page 3: ...tor on a new computer 11 How to upgrade the monitor on an existing computer 12 How to install on Windows 7 system selected models only 13 How to install on Windows Vista systems 14 How to install on Windows XP system 15 Picture optimization 16 How to adjust your monitor 17 The control panel 17 Hot key mode 18 Main menu mode 19 Troubleshooting 30 Frequently asked questions FAQ 30 Need more help 31 ...

Page 4: ...of purchase for a replacement Consider keeping the box and packaging in storage for use in the future when you may need to transport the monitor The fitted foam packing is ideal for protecting the monitor during transport BenQ LCD Monitor Power Cord Picture may differ from product supplied for your region Video Cable D Sub Video Cable DVI optional ...

Page 5: ...your monitor 2 Getting to know your monitor Front view Back view Above diagram may vary depending on the model 1 Power button 2 Control buttons 3 AC Power Input jack 4 Cable clip 5 DVI socket 6 D Sub socket 7 Lock switch ...

Page 6: ...nection between source video and digital LCD monitors or projectors The digital video signals produce a superior quality picture than analog video signals Connect the plug of the D Sub cable at the end without the ferrite filter to the monitor D Sub socket Connect the other plug of the D Sub cable at the end with the ferrite filter to the computer video D Sub socket Tighten all finger screws to pr...

Page 7: ...region Turn on the monitor by pressing the power button Turn on the computer too and follow the instructions in Section 4 Getting the most from your BenQ monitor on page 10 to install the monitor software 1 Fully extend the monitor and tilt it Gently lift the display up and extend the stand to the maxi mum extended position The stand should be vertically extended to allow the monitor to rotate fro...

Page 8: ...itor 90 degrees clockwise as illustrated To avoid the edge of the LCD display hitting the monitor base surface while it is being rotated do tilt and extend the monitor to the highest position before you start to rotate the display 3 Adjust the monitor to the desired viewing angle ...

Page 9: ... How to assemble your monitor hardware Viewing angle adjustment You may position the screen to the desired angle with 2 to 20 monitor tilt 90 left and right total monitor swivel and 130 mm monitor height ...

Page 10: ...are and will launch its Found New Hardware wizard Follow the wizard instructions Further details and step by step instructions for either an automatic new or upgrade existing installation see How to install the monitor on a new computer on page 11 How to upgrade the monitor on an existing computer on page 12 If you require a User Name and Password to login to your Windows computer you must be logg...

Page 11: ...ready had another monitor connected to it and has monitor driver software installed you should not be following these instructions You should instead be following the instructions for How to upgrade the monitor on an existing computer 1 Follow the instructions in How to assemble your monitor hardware on page 6 When Windows starts it will automatically detect the new monitor and launch the Found Ne...

Page 12: ...esting of this driver on other versions of Windows and cannot guarantee its operation on those systems Installing monitor driver software involves selecting an appropriate information file inf from the downloaded driver files for the particular model monitor you have connected and letting Windows install the corresponding driver files You need only steer it in the right direction Windows has an Up...

Page 13: ...m the menu 2 Click the Hardware tab 3 Click Generic PnP Monitor and then the Properties button 4 Click the Driver tab and the Update Driver button 5 In the Update Driver Software window select the option Browse my computer for driver software 6 Click Browse and locate the driver files downloaded from the Internet as instructed in Downloading the LCD Monitor driver files from the Internet on page 1...

Page 14: ... the Monitor tab and the Properties button 4 Click Continue in the prompted User Account Control window 5 Click the Driver tab and the Update Driver button 6 In the Update Driver Software window select the option Browse my computer for driver software 7 Click Browse and locate the driver files downloaded from the Internet as instructed in Downloading the LCD Monitor driver files from the Internet ...

Page 15: ...e Monitor Properties window will display If the driver provider is listed as BenQ and the model matches that of your new monitor the proper drivers are already installed and you need do nothing further Cancel out of these property windows However if BenQ is not listed as the manufacturer or the correct model is not currently shown you will need to continue with these instructions 5 Click the Drive...

Page 16: ... and line gradient display The utility is available on the BenQ website Follow Step 1 to Step 5 in Downloading the LCD Monitor driver files from the Internet on page 10 and then download the test program auto exe from Drivers to your computer 1 Run the test program auto exe You could also use any other image such as the desktop of your operating system However we recommend that you use auto exe As...

Page 17: ...ey is the hot key for Display Mode 4 Mode key For Down Decrease adjustment The key is the hot key for Mode 5 ENTER key Enters sub menus and select items The key is also the hot key for Input 6 Power Turns the power on or off OSD On Screen Display The hot keys will display a graduated scale for adjusting the value of that setting and will only operate while the OSD menu is not currently displaying ...

Page 18: ... Full Aspect and Overscan The setting will take effect immediately See also Display Mode on page 25 Press the key continually to switch between the 6 modes for the main window including Standard Movie Game Photo sRGB and Eco The setting will take effect immediately See also Picture Mode on page 24 Press the ENTER key to toggle between different PC video signal inputs that may be connected to your ...

Page 19: ...plied to your region see Language on page 27 under OSD Settings for more details For more information on each menu please refer to the following pages Display menu on page 20 Picture menu on page 22 Picture Advanced menu on page 24 System menu on page 27 There are four main OSD menus 1 Display 2 Picture 3 Picture Advanced 4 System Use the up or down keys to highlight a menu item and press the ENTE...

Page 20: ... item 4 Press the or keys to make adjustments or selections 5 To return to the previous menu press the MENU button Item Function Operation Range Auto Adjustment Optimizes and adjusts the screen settings automatically for you The AUTO key is a hot key for this function When you connect a digital video output using a digital DVI cable to your monitor the AUTO key and the Auto Adjustment function wil...

Page 21: ...en image 0 to 100 Pixel Clock Adjusts the pixel clock frequency timing to synchronize with the analog input video signal Not applicable to a digital input signal See also Picture optimization on page 16 0 to 100 Phase Adjusts the pixel clock phase timing to synchronize with the analog input video signal Not applicable to a digital input signal See also Picture optimization on page 16 0 to 63 ...

Page 22: ...key to decrease the brightness 0 to 100 Contrast Adjusts the degree of difference between darkness and lightness Press the key to increase the contrast and press the key to decrease the contrast 0 to 100 Sharpness Adjusts the clarity and visibility of the edges of the subjects in the image Press the key to improve the crispness of the display and press the key to have softness effect on the displa...

Page 23: ...e or more of the colors will reduce their respective influence on the color tint of the image e g if you reduce the Blue level the image will gradually take on a yellowish tint If you reduce Green the image will become a magenta tint Press the or keys and the ENTER key to select Red Green or Blue Then use the or keys to make the color adjustments Red 0 to 100 Green 0 to 100 Blue 0 to 100 Hue Adjus...

Page 24: ... the previous menu press the MENU button Item Function Operation Range Picture Mode Selects a picture mode that best suits the type of images shown on the screen Standard for basic PC application Movie for viewing videos Game for playing video games Photo for viewing still images sRGB for better color matching representation with the peripheral devices such as printers DSCs etc Eco for saving elec...

Page 25: ...his feature is provided to allow aspect ratio s other than 16 9 to be displayed without geometric distortion Overscan Slightly enlarges the input image Use this feature to hide annoying edge noise if present around your image Full Scales the input image to fill the screen Ideal for 16 9 aspect images Aspect The input image is displayed without geometric distortion filling as much of the display as...

Page 26: ...lt Color Format is RGB D Sub VGA converted from Component from a video device The default Color Format is YUV You might need to manually set the Color Format if colors shown on the monitor screen do not display properly DVI Color Format is automatically set to RGB Press the ENTER key to select this option Press the or keys to change the settings RGB YUV ...

Page 27: ...tion Operation Range Input Use this to change the input to that appropriate to your video cable connection type Press the or keys to change the settings D sub VGA DVI OSD Settings Press ENTER to enter the OSD Settings menu Language Sets the OSD menu language Press the or keys to change the settings The language options displayed on your OSD may differ from those shown on the right depending on the...

Page 28: ...on and make changes Alternatively you may use the or keys to select NO in the OSD Lock submenu from the OSD Settings menu and all OSD controls will be accessible YES NO Press MENU to leave the OSD Settings menu DDC CI Allows the monitor settings to be set through the software on the PC Press the ENTER key to select this option Press the or keys to change the settings ON OFF Auto Power off Sets the...

Page 29: ...monitor DDC CI short for Display Data Channel Command Interface which was developed by Video Electronics Standards Association VESA DDC CI capability allows monitor controls to be sent via the software for remote diagnostics ...

Page 30: ...color Clean the LCD screen Cycle power on off These are pixels that are permanently on or off and is a natural defect that occurs in LCD technology The image has a faulty coloration It has a yellow blue or pink appearance Select MENU PICTURE Color Reset Color and then choose YES in the Caution message box to reset the color settings to the factory defaults If the image is still not correct and the...

Page 31: ... different input sources may appear distorted or stretched on the monitor running at its native resolution To have the optimal display performance of each type of input sources you can use the Display Mode function to set a proper aspect ratio for the input sources See Display Mode on page 25 for details The image is displaced in one direction Read the instructions Adjusting the screen resolution ...

Page 32: ...32 Troubleshooting ...

Page 33: ...card which supports this resolution Software video drivers are often updated and available for new hardware video resolutions If necessary you may need to replace and update the PC video card hardware to be able to support the native resolution of the monitor 1 Open Display Properties and select the Settings tab You can open Display Properties by right clicking on the Windows desktop and selecting...

Page 34: ...e factory modes Preset display modes on page 35 You can choose 59 934 Hertz for the native resolution of 1920 x 1080 Not applicable in all models Please refer to the table on page 33 1 Double click the Display icon in Control Panel 2 From the Display Properties window select the Settings tab and click the Advanced button 3 Select the Adapter tab and select an appropriate refresh rate to match one ...

Page 35: ...hanging the phase setting and the pixel frequency from the DISPLAY menu To extend the service life of the product we recommend that you use your computer s power management function Incoming display mode Input timing Resolution 24W 1920X1080 640x480 60Hz v 640x480 75Hz v 720x400 70Hz v 800x600 60Hz v 800x600 75Hz v 832x624 75Hz v 1024x768 60Hz v 1024x768 75Hz v 1152x870 75Hz v 1280x720 60Hz v 1280...

Page 36: ...ur service centers Please see the following list to contact the center in your area and our service centers will assist you in managing your used monitors To gain the up to date recycling information please visit the following website http www benq com page pageId 267 Area Country Details on the Service Center Asia Pacific Taiwan BenQ Asia Pacific Corp Customer Care Department Tel 886 0800 027 427...

Page 37: ...S Tel 47 23 06 07 40 E mail adm elretur no Estonia EES Ringlus Endla 3 10122 Tallinn Tel 372 6 484 335 Fax 372 6 307 300 E mail info eesringlus ee www eesringlus ee Finland Elker OY Tel 358 0 10 249 17 00 E mail info elker fi www elker fi Germany EAR Tel 49 0911766650 E mail info stiftung ear de Greece ANAKIKLOSI SISKEVON S A Tel 30 210 5319762 5 Fax 30 210 5319766 E mail electrocycle otenet gr ww...

Page 38: ...6098731 Fax 352 26098736 www ecotrel lu Netherland ICT Milieu Tel 31 0348493640 E mail info ictmilieu nl Portugal Associaçao Portuguesa de Gestao de residuos de Equipamentos Electricos o Electronicos Av Do Forte nº3 Edificio Suecia I piso 3 2794 038 Carnaxide Portugal Tel 351 214169020 www amb3e pt ERP Associaçao Gestora de Residuos de Equipamentos Electricos o Electronicos Beloura Office Park Edi...

Page 39: ...retsen se France EcoLogic SAS Immeuble ARAGO I 41 Boulevard Vauban 78280 Guyancourt Tel 0 825 825 732 E mail contact ecologic france com www ecologic france com UK WeeeCare Plc Richmind House Garforth Leeds LS25 1NB Tel 01133 854 333 Fax 01133 854 322 E mail admin weeecare com www weeecare com Italy ecoR it V le Fulvio Testi 128 20092 Cinisello Balsamo MI Tel 39 02 26255 396 Fax 39 02 26255 397 E ...

Page 40: ...person Jonas Grinskis E mail novitera kaunas omnitel lt sales novitera lt Language Lithuanian English www novitera lt EMP Galinės km Avižienių sen Vilniaus raj LT 14025 El paštas EMP EMP LT Contact person Jurga Dabulevičiūtė Tel 370 5 243 7153 370 652 65651 E mail Jurga emp lt www emp lt UAB EMP Recycling Galines kaimas Maisiagalos pastas Vilniaus raj LT 14247 Lietuva Tel 370 5 2437153 Fax 370 5 2...

Page 41: ...a Gdansk Wrzeszcz ul Czarna 1 Tel 48 58 345 42 18 Fax 48 58 345 42 18 www recycling system pl gb index php Romania Darer Electronics Tel 40 259 342431 Contact person Darius Tet E mail info darer ro www darer ro Slovenia Surovina d d Ul Vila Kraigherja 5 2001 Maribor Slovenia Tel 386 2 250 70 10 E mail surovina surovina si www surovina si Area Country Details on the Service Center ...

Page 42: ...jectors include user selectable color controls such as color temperature selections Monitor 5800K 6500K and 9300K Projector 5500K 6500K 7500K and 9300K with a wide range of contrast levels BenQ s multimedia monitors and projectors usually have one or two speakers for audio performance which allow users including hearing impaired to interact with the computer systems connected Speaker controls are ...

Page 43: ...ing two conditions This device may not cause harmful interference This device must accept any interference received including interference that may cause undesired operation Instructions to Users This equipment complies with the requirements of FCC Federal Communication Commission equipment provided that following conditions are met 1 Power cable Shielded power cable must be used 2 Video inputs Th...

Page 44: ...standard of electrical and electronic equipment to mark the presence of the specific chemical substances on carton catalog user manual printed materials website etc The specific chemical substances are listed as below The specific chemical substances lead Pb mercury Hg cadmium Cd hexavalent chromium Cr VI polybrominated biphenyls PBBs and polybrominated diphenyl ethers PBDEs 含有マーク当該化学物質が指定の含有基値を超...

Page 45: ...ds excluding the exceptions as specified by the R Mark standards For more information about BenQ environmental activities please visit www BenQ co jp environment For more information about BenQ products please visit www BenQ co jp For more information about JIS C 0950 J Moss please visit JEITA s website http 210 254 215 73 jeita_eps jmoss200512 html 部件名称有毒有害物质或元素铅 Pb 汞 Hg 镉 Cd 六价铬 Cr VI 多溴联苯 PBB...

Page 46: ...设计与制造依据能源效率标识管理办法及计算机显示器能源效率标识实施规则本产品之能效等级符合国家标准 GB21520 2008 之一级标准详细有关信息请查阅中国能效标识网 http www energylabel gov cn Energy Star ENERGY STAR Qualified LCD Monitor This product complies with the requirements of the USEPA ENERGY STAR program for Computer Monitors Version 5 0 ...

Page 47: ...nagères Il est de votre responsabilité d en disposer en l amenant à un endroit désigné de collecte pour le recyclage de tous vos déchets d équipements électrique et électronique Pour de plus amples renseignements au sujet du recyclage de cet équipement veuillez contacter le bureau local de votre ville votre service de ramassage des ordures ménagères ou le magasin où vous avez acheté le produit Le ...

Page 48: ...Debe desechar su equipamiento residual entregándolo al organismo de recogida para el reciclado de equipamiento eléctrico y electrónico Para obtener más información acerca del reciclado de este equipo póngase en contacto con la oficina local la tienda donde compró el equipo o su servicio de desecho de residuos doméstico El reciclado de los materiales ayuda a conservar los recursos naturales y asegu...

Page 49: ...dit do bČžného domovního odpadu VyĜazené elektrické nebo elektronické zaĜízení je nutno zlikvidovat odevzdáním k recyklaci v souladu s platným plánem recyklace elektronických zaĜízení Další informace o recyklaci tohoto zaĜízení získáte u místních úĜadĤ v obchodČ kde jste výrobek zakoupili nebo u spoleþnosti která se zabývá likvidací domovního odpadu Recyklace materiálĤ pomáhá chránit pĜírodní zdro...

Page 50: ...ɨ ɩɟɪɟɞɚɜ ɟɝɨ ɜ ɫɨɨɬɜɟɬɫɬɜɭɸɳɢɟ ɰɟɧɬɪɵ ɩɨ ɩɟɪɟɪɚɛɨɬɤɟ ɷɥɟɤɬɪɢɱɟɫɤɢɯ ɢ ɷɥɟɤɬɪɨɧɧɵɯ ɨɬɯɨɞɨɜ Ⱦɥɹ ɩɨɥɭɱɟɧɢɹ ɞɨɩɨɥɧɢɬɟɥɶɧɵɯ ɫɜɟɞɟɧɢɣ ɨ ɩɟɪɟɪɚɛɨɬɤɟ ɨɬɯɨɞɨɜ ɞɚɧɧɨɝɨ ɨɛɨɪɭɞɨɜɚɧɢɹ ɨɛɪɚɬɢɬɟɫɶ ɜ ɛɥɢɠɚɣɲɢɣ ɫɟɪɜɢɫɧɵɣ ɰɟɧɬɪ ɜ ɦɚɝɚɡɢɧ ɝɞɟ ɜɵ ɩɪɢɨɛɪɟɥɢ ɨɛɨɪɭɞɨɜɚɧɢɟ ɢɥɢ ɜ ɰɟɧɬɪ ɩɨ ɩɟɪɟɪɚɛɨɬɤɟ ɛɵɬɨɜɵɯ ɨɬɯɨɞɨɜ ɉɟɪɟɪɚɛɨɬɤɚ ɦɚɬɟɪɢɚɥɨɜ ɩɨɦɨɠɟɬ ɫɨɯɪɚɧɢɬɶ ɩɪɢɪɨɞɧɵɟ ɪɟɫɭɪɫɵ ɢ ɨɛɟɫɩɟɱɢɬ ɛɟɡɨɩɚɫɧɨɫɬɶ ɞɥɹ ɡɞɨɪɨɜɶɹ ɥɸɞɟɣ ɢ ɨɤ...

Page 51: ...G 㥐䖼G 䑄㛹㷨㜄G ⱬ㢌䚌㐡㐐㝘UG 䔄䖼㡸G 㣠䞐㟝䚌 G 㷐㜤G 㣄㠄 G 㙸 G 㢬㷨G ᶨᵉG ⵃG 䞌ᷱ㡸G 䝬䚌 G G 䆤G 㟴㢨G UG 9 ਐ ח 垩垹垮垄垒٥ ٵ 圵圔圛坕୮அ圕坓圸ሽ 圔坒圽ሽ䲱圸䬛 ඵ圵圮圎地Ζ ء 坈圩圹ධ ޗץ ற圵ಖሉ土坖地圎坕圝圸ಖ㢆圹Ε圝坖坜୮ அ䬛ඵढ圲圡地ధඵ圣坕圝圲圖圱圗圴圎圝圲坜რ 圡地圎坈圣Ζሽ 坈圩圹ሽ䲱僞ᆜ圸٦ شܓ ࡳ圵ഗ圯圎地䤻圡地圙圪土圎Ζ ء 僞ᆜ圸٦ شܓ 圵圮圎地圸ᇡ圡圎ൣ 圹Ε圔۰坈圎 چ 圸ؑ ࢬݰ Ε ء 坜 Ե土坖圩ࢋΕ坈圩圹୮அ䬛ඵढ䤻 ᖲ䈅圵圔ം圎 ٽ 坙圥圙圪土圎Ζై ޗ 圸٦ شܓ 圹 ྥᛩቼ圸অᥨ圵 ݰ م 圮圲٥圵ΕԳᣊ圸 ൈ坎ᛩቼ坜ᒔ㨗圵অᥨ圣坕ֱऄ圱٦ شܓ 土坖坈圣Ζ 㦕ࠏ 㩚ᅩ㧺୮ߏԳ୮அ ش 㡬㢑䬙㥯䶣ᩥࡉ䶣児䩥ऱ㢊 Ζ ڇ 䣈 ࢨࠡ ץ 僞Ղऱ ڼ 䨞ூΔ円ࣔ 㰒具...

Page 52: ... miestny úrad alebo obchod v ktorom ste zariadenie zakúpili prípadne služba likvidácie domového odpadu Recyklovanie materiálov pomáha šetriĢ prírodné zdroje a zabezpeþuje že sú zariadenia recyklované spôsobom ktorý chráni zdravie Đudí a životné prostredie ʳ Direktiva OEEO 㩷 Odlaganje odpadne elektriþne in elektronske opreme za uporabnike v zasebnih gospodinjstvih v Evropski uniji Ta oznaka na izde...

Page 53: ...lä se sopivalla palautusmenettelyllä sähkö ja elektroniikkalaitteen kierrätystä varten Tämän laitteen kierrätyksen lisätietoja varten ota yhteys kaupunkisi virastoon liikkeeseen mistä ostit laitteen tai talousjätteesi jätekäsittelypalveluun Materiaalien kierrätys auttaa säilyttämään luonnonvaroja ja varmistamaan että laite on kierrätetty tavalla joka suojaa ihmisten terveyttä ja ympäristöä WEEE di...

Page 54: ...privata hushåll Återvinning av material hjälper till att bevara våra naturtillgångar och försäkrar att återvinningen sköts på ett sådant sätt som skyddar människors hälsa och miljö ϪϴΟϮΗ WEEE ΔϴϧϭήΘϜϟϹ ϭ Δϴ ΎΑήϬϜϟ Ε ΪόϤϟ ΕΎϔϠΨϣ 㩷 ϝίΎϨϤϟ ϲϓ ϦϴϣΪΨΘδϤϟ ϞΒ ϗ Ϧϣ ΔϴϧϭήΘϜϟϹ ϭ Δϴ ΎΑήϬϜϟ Ε ΪόϤϟ ΕΎϔϠΨϣ Ϧϣ κϠΨΘϟ ϲΑϭέϭϷ ΩΎΤΗϻ ϝϭΪΑ ΩϮΟϮϤϟ ΰϣήϟ άϫ ήϴθ ϳ Ϧϣ κϠΨΘϟ ϡΪϋ ϰϠϋ ιήΤϟ ϰϟ ΓϮΒόϟ ϰϠϋ ϭ ΞΘϨϤϟ ϰϠϋ ϡΎψϧ ϰϟ ΎϬϤ...

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