Beltone Imagine IMG1763-DRW User Manual Download Page 69

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Troubleshooting

Issue

Potential cause

Potential solution

Feedback or

"whistling"

Is your earmould or dome inserted correctly in

your ear?

Re-insert it.

Is the volume very loud?

Reduce the volume.

Is the receiver wire broken or is the earmould

clogged?

Visit your hearing care professional.

Are you holding an object (e.g. a hat or a

telephone mouthpiece) close to the hearing

aid?

Move your hand away to create more space

between the hearing aid and the object.

Is your ear full of wax?

Visit your physician.

Troubleshooting

Summary of Contents for Imagine IMG1763-DRW

Page 1: ...User guide Beltone Receiver In Ear hearing aids...

Page 2: ...Model number Battery type Rechargeable Zinc Air 312 Zinc Air 13 Dome earmould type Closed dome Small Medium Large Open dome Small Medium Large Power dome Small Medium Large Tulip dome RIE earmould Pr...

Page 3: ...g aids from your ears 21 Using your hearing aids 23 Advanced options 32 Cleaning and caring for your hearing aids 41 Wireless accessories 53 Tinnitus Management 55 General warnings and cautions 64 Tro...

Page 4: ...4 Hearing aid information...

Page 5: ...nd transfer sound to the eardrum of a hearing impaired person The hearing aid is intended to be used by adults and children 12 years of age or older The hearing aid is intended to be used by lay perso...

Page 6: ...eiver tube on the hearing aid The dome is intended to ensure that the sound outlet of the hearing aid is placed in the ear canal This accessory is intended to be used by the same age group as the hear...

Page 7: ...Getting to know your hearing aid Rechargeable model Open dome is shown yours may look different Getting to know your hearing aid 7...

Page 8: ...Zinc Air battery model 312 Open dome is shown yours may look different Inside battery compartment 8 Getting to know your hearing aid...

Page 9: ...Zinc Air battery model 13 Open dome is shown yours may look different Inside battery compartment Getting to know your hearing aid 9...

Page 10: ...Domes are all light grey Receivers and sports lock Your receiver may have a micro phone as shown here Your hearing aids are colour coded Left blue Right red The sports lock helps keep your hearing ai...

Page 11: ...s Exposure or ingestion can be seriously harmful Never put your rechargeable hearing aid in your mouth Keep your rechargeable hearing aid away from pets children and people with cognitive intellectual...

Page 12: ...ing aid batteries away from pets children and people with cognitive intellectual or mental health challenges CAUTION Batteries can leak If you are not going to use your hearing aids for a few days you...

Page 13: ...d protective foil from the new battery Wait for two minutes while the battery activates 3 Insert the new battery with the plus sign correctly positioned into the battery compartment door Do not insert...

Page 14: ...f low impedance batteries Charging your hearing aids Rechargeable model We recommend that you fully charge your hearing aids before using them To learn how to charge your hearing aids please consult t...

Page 15: ...g A short melody every five minutes indicates that battery power is too low The table below shows how the hearing aid functions are affected as the power level declines Battery level Signal Hearing ai...

Page 16: ...have two hearing aids they may be programmed differently Do not swap them as this could damage your hearing Your hearing aids are colour coded Left blue Right red If your hearing aids are not colour...

Page 17: ...and gently place push the receiver dome into your ear canal 3 Push the dome far enough into your ear canal so that the wire rests against your head You can check in a mirror NOTE If your hearing care...

Page 18: ...his your hearing care professional can attach and adjust a sports lock to the receiver To insert a hearing aid with a sports lock 1 Insert the hearing aid as usual 2 Tuck the sports lock into the bott...

Page 19: ...sound outlet into your ear canal 2 Slide the earmould into your ear with a gentle twisting movement Move the earmould up and down and press gently Opening and closing your mouth may assist 3 Place the...

Page 20: ...NOTE When inserting an earmould it may help to pull your ear up and outward with the opposite hand 20 Placing your hearing aids in your ears...

Page 21: ...from your ears If your hearing aids have domes follow these instructions 1 Lift the hearing aid off your ear 2 Hold the receiver wire with your thumb and forefinger where it bends and pull the dome o...

Page 22: ...tarily 2 Using your thumb and index finger gently pull the earmould not the hearing aid or the wire loose from your ear If your earmould has a removal cord pull it gently to assist The removal cord is...

Page 23: ...s on or off press the push button for 5 seconds Pressing the button for other lengths of time enables other functions such as flight mode and streaming These are described elsewhere in this manual Exp...

Page 24: ...vation Smart Start delays the time that your hearing aid turns on after you close the battery door Zinc Air battery models or remove the hearing aids from the charger Rechargeable model This function...

Page 25: ...for a different situation Push button Multi function button Listening programs Your hearing care professional can activate one or more listening programs in your hearing aids These programs can help y...

Page 26: ...music Acoustic phone A special program for phone conversations Outdoor For outdoor use Telecoil phone Mic For use if you have a phone with a telecoil Telecoil loop Mic For use in places that have a t...

Page 27: ...ith synchronisation enabled a change of program on one hearing aid automatically applies to the second hearing aid as well When you change the program on a hearing aid you hear one or more beeps The s...

Page 28: ...o the default settings which are program 1 and the pre set volume Using the multi function button This is called a multi function button because it has several functions you can control volume change...

Page 29: ...ange program Long press down 3 seconds Activate streaming Controlling the volume If your hearing care professional has activated your volume control follow these instructions To increase the volume br...

Page 30: ...ns for your audio device Apps We have some apps that you can use to control your hearing aids You can use these to adjust the volume change programs and stream from another device There is more inform...

Page 31: ...hone If you are having trouble hearing with the telecoil ask your hearing care professional to modify the function If there is no sound from your hearing aids in a teleloop system with an active Telec...

Page 32: ...hone up to your ear canal or hold it close to the hearing aid microphones as illustrated 2 If you hear whistling try holding the telephone in the same position for a few seconds The hearing aid may be...

Page 33: ...cessories to enhance listening capabilities Using your hearing aids with iPhone iPad and iPod touch optional Your hearing aids are Made for iPhone iPad and iPod touch which allow for direct audio stre...

Page 34: ...customer support NOTE For assistance with pairing and using these products with your hearing aids contact your hearing care professional or visit our support site If your Bluetooth enabled Android sma...

Page 35: ...rks if your smart device is connected to the Internet Your hearing care professional will provide information about this option and how it works with the Beltone HearMax app Auto Phone optional By pla...

Page 36: ...hone magnet may affect sensitive medical devices electronic systems Seek advice from the manufacturers regarding appropriate safety measures when using the Auto Phone solution near the sensitive devic...

Page 37: ...thoroughly Use a recommended cleaning agent 2 Remove the foil from the magnet 3 Place the magnet on the phone CAUTION If you experience frequent signal loss or noise during calls move the Auto Phone m...

Page 38: ...one If your hearing aids have enabled the Asymmetric Phone Handling functionality the hearing aid on the non phone ear automatically attenuates Do not cover the phone loudspeaker opening with the magn...

Page 39: ...ing off wireless communication activating Flight Mode Zinc Air battery models 1 Open and close the battery door on each hearing aid three times in 10 seconds 2 A 10 second double tone means the hearin...

Page 40: ...onds 3 Your hearing aid will double flash four times If you are wearing your hearing aids at the time you will hear double tones for about 10 seconds meaning the hearing aid is now in Flight Mode Acti...

Page 41: ...hearing aids Cleaning tools These cleaning tools come with your hearing aids 1 Soft cloth 2 Brush with battery magnet Your hearing care professional may give you a set of wax filters Cleaning and car...

Page 42: ...his helps to dry them out Zinc Air battery models 2 After removing your hearing aids wipe them with a soft cloth to keep them clean and dry 3 If you use a drying agent only use recommended products 4...

Page 43: ...o clean your hearing aids This can damage your hearing aids and may cause a skin reaction Ear wax or other residue on your hearing aids can cause an infection To avoid this clean your hearing aids as...

Page 44: ...ds clean and dry on a daily basis Use the supplied cleaning tools 1 Wipe your hearing aids with the cloth 2 Swipe the small brush across the microphones If your receiver has a microphone remember to b...

Page 45: ...ceiver If you think your receiver wire needs to be replaced contact your hearing care professional Changing your hearing aid domes We recommend that your hearing care professional shows you how to cha...

Page 46: ...the receiver and discard This may require a bit of force 2 Push the new dome over the ribbed end of the receiver wire 3 Check that the dome is securely mounted by carefully lifting the lower part of...

Page 47: ...nstructions 1 Remove the used dome by pulling off the receiver and discard This may require a bit of force 2 Push the largest petal back then press the tulip dome over the ribbed end of the receiver w...

Page 48: ...verifying that the collar completely covers the ribbed end of the wire 4 Push the larger petal forward This illustration shows correctly mounted tulip domes Ensure the large petal is outside the small...

Page 49: ...ten you need to do this It will depend on how much earwax your ears produce If you wear a dome remove it before following this process for replacing the wax filter You will need your box of wax filter...

Page 50: ...ase and take one of the tools out Each tool has a small hook in one end and a new wax filter in the other 3 Insert the removal tip into the used wax filter and then pull the tool straight out It is im...

Page 51: ...ith the replacement filter 2 Gently press the replacement straight into the sound outlet until the outer ring is touching the sound outlet 3 Pull the tool straight out your new wax filter will remain...

Page 52: ...Zinc Air battery models 1 The best storage for your hearing aids is the case they came in 2 When they aren t being worn keep your hearing aids dry by leaving the battery doors open 52 Cleaning and car...

Page 53: ...utes your hearing aids and changes programs Beltone Direct Remote Control 2 adjusts volume mutes your hearing aids changes programs and displays your settings Beltone Direct Phone Link 2 streams phone...

Page 54: ...Beltone wireless accessories You should only use Beltone wireless accessories with your wireless hearing aids For assistance with pairing your hearing aid with any of Beltone accessories please refer...

Page 55: ...Tinnitus Breaker Pro module is a tool to generate sounds to be used in a Tinnitus Management Program to temporarily relieve patients suffering from Tinnitus The target population is primarily the adu...

Page 56: ...ctor audiologist or hearing care professional can modulate the generated noise with the purpose of making it more pleasant The noise can then resemble for example breaking waves on a shore Modulation...

Page 57: ...the background noise level monitored by the hearing aid and the volume control can be used simultaneously to adjust the generated noise level in both hearing aids The scientific concepts that form th...

Page 58: ...within the range set by the hearing care professional The volume control is an optional feature in the TBP module used for adjusting the sound generator output level Using TBP with smartphone apps The...

Page 59: ...nal which can be shaped with the following configurations High pass filter Low pass filter 500 Hz 2000 Hz 750 Hz 3000 Hz 1000 Hz 4000 Hz 1500 Hz 5000 Hz 2000 Hz 6000 Hz 8000 Hz The white noise signal...

Page 60: ...continue use of sound generator and seek medical evaluation The target population is primarily the adult population over 18 years of age This product may also be used with children 5 years of age or o...

Page 61: ...tions that may affect tinnitus are identified and treated before the sound generator instrument is used The sound generator instrument is a tool to generate sounds to be used with appropriate counsell...

Page 62: ...guardian supervision while wearing the TBP hearing aid WARNING TO THE HEARING CARE PROFESSIONAL A hearing care professional should advise a prospective sound generator user to consult promptly with a...

Page 63: ...ION The maximum output of the sound generator falls into the range that can cause hearing loss according to OSHA regulations In accordance with NIOSH recommendations the user should not use the sound...

Page 64: ...tic deformity of the ear History of active drainage from the ear within the previous 90 days History of sudden or rapidly progressive hearing loss within the previous 90 days Acute or chronic dizzines...

Page 65: ...ay create undesired sounds Never use your hearing aids in places with explosive gases such as mines oil fields or similar unless these areas are certified for hearing aid use Using your hearing aids i...

Page 66: ...h IEC 60318 5 2006 The remaining hearing may risk further impairment CAUTION Use your hearing aids as your hearing care professional recommends Incorrect use may damage your hearing Do not use a broke...

Page 67: ...che Skin reaction Ear wax accumulation If you suspect that you have a dome wax filter or other object in your ear canal consult your hearing care professional These objects can be harmful and can caus...

Page 68: ...omised to amplify soft and loud sounds according to your particular needs If the amplification seems too loud or you suspect the hearing aid is malfunctioning e g you hear distorted or unusual sound c...

Page 69: ...olume very loud Reduce the volume Is the receiver wire broken or is the earmould clogged Visit your hearing care professional Are you holding an object e g a hat or a telephone mouthpiece close to the...

Page 70: ...arged Rechargeable model Charge the hearing aid See the user manual for your charger Is the hearing aid charger charged Rechargeable model Charge the hearing aid charger See the user manual for your c...

Page 71: ...ods of time Always turn off your hearing aid when you are not using them e g during the night Is the battery old Zinc Air battery models Check the battery packaging Is the hearing aid 3 4 years old Re...

Page 72: ...ng rehabilitation and may need to be supplemented by auditory training and instructions in lip reading Warning to Hearing Aid Dispensers A hearing aid dispenser should advise a prospective hearing aid...

Page 73: ...id users Good health practice requires that a person with a hearing loss have a medical evaluation by a licensed physician preferably a physician who specializes in diseases of the ear before purchasi...

Page 74: ...purchase the hearing aid Federal law restricts the sale of hearing aids to those individuals who have obtained a medical evaluation from a licensed physician Federal law permits a fully informed adult...

Page 75: ...new products or products manufactured from new or serviceable used parts or repaired using new or refurbished replacement parts The warranty period of hearing aids is designated on your warranty card...

Page 76: ...13 F to 5 C 40 F 5 C 41 F to 35 C 95 F at a relative humidity up to 90 non condensing 35 C 95 F to 70 C 158 F at a water vapour pressure up to 50 hPa Warm up time 5 minutes Cool down time 5 minutes E...

Page 77: ...ce to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television receptio...

Page 78: ...internet address www beltone com declarations In US FCC CFR 47 Part 15 subpart C Other identified applicable international regulatory requirements in countries outside the EU and US Please refer to l...

Page 79: ...ed in this user guide are CAR46A FCC ID X26CAR46A IC 6941C CAR46A CAR12A FCC ID X26CAR12A IC 6941C CAR12A and CAR13A FCC ID X26CAR13A IC 6941C CAR13A This device transmits and receives RF signals in t...

Page 80: ...o not dispose of your hearing aids and batteries with ordinary household waste Your hearing aids and batteries should be disposed of at sites intended for electronic waste or returned to your hearing...

Page 81: ...0 Hz 800 Hz 1600 Hz 0 5 0 2 0 4 0 6 0 6 0 7 Telecoil sensitivity 1 mA m input HFA SPLIV 31 6 mA m ANSI Full on telecoil sensitivity 1 mA m Max HFA HFA 83 92 76 90 97 83 dB SPL Equivalent input noise w...

Page 82: ...600 Hz 0 3 0 7 0 7 1 0 1 3 0 1 Telecoil sensitivity 1 mA m input HFA SPLIV 31 6 mA m ANSI Full on telecoil sensitivity 1 mA m Max HFA HFA 95 100 88 106 108 95 dB SPL Equivalent input noise w o Noise r...

Page 83: ...0 4 Telecoil sensitivity 1 mA m input HFA SPLIV 31 6 mA m ANSI Full on telecoil sensitivity 1 mA m Max HFA 1600 Hz 82 93 75 dB SPL Equivalent input noise w o Noise reduction 1 3 Octave Equivalent inp...

Page 84: ...hearing aids of type CAR12A with FCC ID X26CAR12A IC number 6941C CAR12A and size 312 Zinc air battery are available in the following variants IMG1763 DRW IMG963 DRW IMG663 DRW IMG463 DRW Nominal RF...

Page 85: ...r Redistributions in binary form must reproduce the above copyright notice this list of conditions and the following disclaimer in the documentation and or other materials provided with the distributi...

Page 86: ...e developer to meet Apple performance standards Apple is not responsible for the operation of this device or its compliance with safety and regulatory standards 2020 GN Hearing Care Corporation All ri...

Page 87: ...Notes Additional information 87...

Page 88: ...2113 Tel free 1800 658 955 beltone com en au New Zealand GN Hearing New Zealand Limited Ground Floor North Entrance 4 Fred Thomas Drive Takapuna Auckland 0622 Tel free 0800 900 126 beltone com en au A...

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