BELL LABS INNOVATIONS Lucent Technologies MERLIN MAGIX Installation, Spm, Maintenance, And Troubleshooting Supplement Download | Manualshive

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Overview

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4400-Series Telephones

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Overview

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The 4400-Series digital single-line and multiline telephones are designed for
use with Lucent Technologies’ MERLIN MAGIX™ Integrated System. The
4400-Series includes display and non-display telephones and a 24-button
model that can serve as the system programming console. Most of the
instructions for the use of these telephones appear in the 4400 and 4400D
Telephone User’s Guide and the 4406D+, 4412D+, 4424D+, and
Telephone User’s Guide.

WARNING:

IMPORTANT SAFETY INSTRUCTIONS

To reduce the risk of fire, electrical shock, and injury to persons, follow
these basic safety precautions when installing telephone equipment:

■

Read and understand all instructions.

■

Follow all warnings and instructions marked on or packed with the
product.

■

This product is intended to be installed and serviced by qualified
service personnel only. Do not disassemble this product. There are
no user-serviceable parts inside.

■

Never push objects of any kind into this product through cabinet
slots, as they may touch dangerous voltage points or may short out
parts, which could result in a risk of fire or electrical shock.

■

Never install telephone wiring during a lightning storm.

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Summary of Contents for Lucent Technologies MERLIN MAGIX

Page 1: ...Bell Labs Innovations Lucent Technologies MERLIN MAGIX Integrated System Release 1 0 1 5 Installation SPM Maintenance and Troubleshooting Supplement 555 710 142 Comcode 108522343 Issue 2 June 2000 ...

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Page 3: ...ilities accessed through or connected to it Lucent Technologies will not be responsible for any charges that result from such unauthorized use For important information regarding your system and toll fraud see Appendix A Customer Support Information in Feature Reference Federal Communica tions Commission Statement This equipment has been tested and found to comply with the limits for a Class A dig...

Page 4: ...soft Corporation ProComm and ProComm Plus are registered trademarks of DataStorm Technologies Inc Supra Supra NC StarSet and Mirage are registered trademarks of Plantronics Inc UNIX is a registered trademark of UNIX System Laboratories Inc PagePac is a registered trademark and Powermate and Zonemate are trademarks of DRACON a division of Harris Corporation Okidata is a registered trademark of Okid...

Page 5: ...mmediate support is required all toll fraud incidents involving Lucent Technologies products or services should be reported to Lucent Technologies Corporate Security at 1 800 821 8235 In addition to recording the incident Lucent Technologies Corporate Security is available for consultation on security issues investigation support referral to law enforcement agencies and educational programs Lucent...

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Page 7: ...lephone wires or terminals unless the telephone wiring has been disconnected at the network interface Use caution when installing or modifying telephone lines Use only Lucent Technologies manufactured MERLIN MAGIX Integrated System circuit modules carrier assemblies and power units in the MERLIN MAGIX Integrated System control unit Use only Lucent Technologies recommended approved MERLIN MAGIX Int...

Page 8: ...ects of any kind into this product through module openings or expansion slots as they may touch dangerous voltage points or short out parts which could result in a risk of fire or electrical shock Never spill liquid of any kind on this product Unplug the product from the wall outlet before cleaning Use a damp cloth for cleaning Do not use cleaners or aerosol cleaners Auxiliary equipment includes a...

Page 9: ... 1 11 2 Installing the Control Unit Overview 2 1 AC Power and Grounding 2 6 Unit Loads 2 19 Installing the Carriers 2 24 Tie Trunks 2 39 Labeling 2 45 Replacing a Module 2 47 Connecting the Control Unit to an AC Outlet 2 49 Powering Up the System 2 50 Installing the Cover on the Carrier 2 51 3 4400 Series Telephones Overview 3 1 The 4400 Series Telephone Family 3 3 ...

Page 10: ...4 Error Events 4 26 Tests 4 30 5 Reassigning Buttons on the TransTalk and Business Cordless 905 Telephones Overview 5 1 Reassigning MDW 9031 Line Buttons 5 2 Reassigning Business Cordless 905 Line Buttons 5 14 6 Enhanced 911 Service Overview 6 1 E911 Partition 6 2 Installing the E911 Adjunct 6 5 7 Upgrading to MERLIN MAGIX Release 1 5 Overview 7 1 Upgrading from MERLIN MAGIX Release 1 0 7 2 Upgrad...

Page 11: ...Basic System Management Procedures 8 41 System Programming 8 64 Surrogate Mode Programming 8 72 Accessing Adjunct ports using ss pp for TDL Modules 8 72 Board Renumbering with the 016 MLX Module 8 73 Automatic Conversion of Backup Files 8 86 Flow Control 8 87 9 Maintenance and Troubleshooting Maintenance Console 9 1 Accessing Adjunct Ports Using ss pp for TDL Modules 9 8 New Troubleshooting Scenar...

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Page 13: ...one or two expansion carriers The carriers contain the power supplies processor module and line trunk modules that comprise the system The Carriers 1 The basic and expansion carriers for the MERLIN MAGIX system are made of metal Like the MERLIN LEGEND Communications System the MERLIN MAGIX system can contain up to 17 line trunk modules The basic carrier contains a power supply and a processor modu...

Page 14: ...cations 1 Each 491D1 power supply draws a maximum current of 5 4 amperes at 117 V AC 60 Hz the 491D1 power supply draws a maximum current of 3 1 amperes at 220 V AC 50 Hz Output power is 5 1 V DC 10A 5 1 V DC 1 5A 48 V DC 3 0A Test Points 1 There are three voltage test points one each for the 5 1 V DC 5 1 V DC and 48 V DC outputs These test points enable service personnel to measure the 5 1 5 5 1 ...

Page 15: ... TDL module 100R INA Module 1 The 100R INA module combines the functionality of the 100 DS1 module a channel service unit CSU and a data router This module provides a T1 or PRI interface to give the MERLIN MAGIX system fast access to the Internet Besides allocating channels for voice and data the 100R INA module eliminates the need for an external CSU The module accommodates up to 23 PRI channels ...

Page 16: ...e contains four loop start ports with Caller ID capability and twelve ports for connection to the 4400 Series telephones The module also has four Touch Tone Receivers TTRs and two potential operator positions in the first and fifth extension ports This module can fit into both metal and plastic carriers If the 412 LS ID TDL module is in Slot 1 you can connect a 4424LD telephone to the first extens...

Page 17: ...Console QCC operator position If an invalid type of telephone for example a 4400 4400D 4406D or 4412D is plugged into a port assigned as an operator position the system programming console displays a message indicating that the 4400 Series telephone is invalid If the programming console has a Direct Station Selector DSS connected the LED associated with the invalid telephone type turns on and rema...

Page 18: ...Modules introduced in releases of the MERLIN LEGEND Communications System are available in a version without the plastic shell and can be inserted into the metal carrier of a MERLIN MAGIX system These modules are 100 DS1 400 E M 408 GS LS ID MLX 800 DID 800 LS ID 800 NI BRI 008 MLX 008 OPT 016 ETR 016 MLX 016 T R MERLIN Messaging System ...

Page 19: ...r of the MERLIN MAGIX system However they can be used when you upgrade a MERLIN LEGEND system to a MERLIN MAGIX system See Upgrading to the MERLIN MAGIX System on page 7 9 for more details The supported MERLIN LEGEND modules are 400 GS LS TTR 408 GS LS MLX without Caller ID 800 LS 800 GS LS without Caller ID 008 OPT without ring generator 012 T R with ring generator 012 T R without ring generator ...

Page 20: ...ound start loop start line jacks with 4 touch tone receivers 408 GS LS MLX 4 ground start loop start line jacks and 8 MLX extension jacks 16 endpoints 408 GS LS ID MLX 4 ground start loop start line jacks and 8 MLX extension jacks 16 endpoints Caller ID upgradeable with PCMCIA card 412 LS ID TDL 4 loop start line jacks and 12 digital extension jacks with 4 touch tone receivers Caller ID upgradeabl...

Page 21: ...h tone receivers 016 ETR 16 ETR extension jacks including 6 with tip ring functionality with 4 touch tone receivers upgradeable with PCMCIA card 016 MLX 16 MLX extension jacks 24 endpoints upgradeable with PCMCIA card 016 T R 16 tip ring extension jacks with 4 Touch Tone Receivers upgradeable with PCMCIA card 024 TDL 24 digital extension jacks 48 endpoints 8 touch tone receivers upgradeable with P...

Page 22: ...c carrier before upgrading 008 ATL 400 LS TTR 408 LS ATL 408 GS LS ATL Telephones 1 The MERLIN MAGIX system supports the following telephones 4400 Series MLX ETR MLS Single line TransTalk MDW 9031 For more information about the 4400 Series telephones see the 4406D 4412D 4424D and 4424LD Telephones User s Guide and the 4400 and 4400D Telephones User s Guide The MERLIN MAGIX system does not support ...

Page 23: ...he 4MB card used with the MERLIN LEGEND Communications System Upgrade Card 1 Beginning in Release 1 5 of the MERLIN MAGIX system an Upgrade PCMCIA card is available to upgrade the system software to MERLIN MAGIX Release 1 5 or to change the firmware of modules without changing the system software Insert the Upgrade card into the PCMCIA slot and use the Firmware Upgrade procedure in System Programm...

Page 24: ...PCMCIA Translation Card 1 12 Installation SPM Maintenance and Troubleshooting Supplement ...

Page 25: ... the power and grounding requirements Checking the total unit load Installing the carrier Installing any expansion carriers Installing the power supply Installing the processor Installing the line trunk and extension modules Connecting the control unit to AC power Powering up the system Powering down the system The following sections provide detailed instructions for these installation procedures ...

Page 26: ...ne Contamination Do not expose the control unit to moisture corrosive gases dust chemicals spray paint or similar material Ventilation Allow at least 1 inch 2 54 cm on the right and left sides of the control unit and at least 12 inches 30 48 cm above and below it to prevent overheating Do not place the control unit near extreme heat sources for example furnaces heaters attics or direct sunlight El...

Page 27: ...re generally not a problem when they operate on separate power lines Motors without commutators generally do not cause interference Field strengths below 1 0 volt per meter are unlikely to cause interference To estimate the field strength produced by radio transmitters divide the square root of the emitted power in kilowatts by the distance from the antenna in kilometers which equals the field str...

Page 28: ...AC power outlet that is not switch controlled Within 25 feet 762 cm of the network interface or use an Off Premises Range Extender OPRE Within 1000 cable feet of telephones except MLX and 4400 Series or use an OPRE for basic telephones Within 3000 cable feet of MLX telephone IROBS if needed Within 2000 cable feet of any 4400 Series telephone when using 26 gauge cable Within 3000 cable feet of any ...

Page 29: ...of the control unit for the necessary wiring fields To accommodate the maximum control unit size make sure the backboard meets the following requirements Material 3 4 inch plywood Check with the local building code enforcement agency to see whether fire retardant material is required Make sure that the material meets local building codes Dimensions With Systimax wiring 7 feet wide by 4 feet high W...

Page 30: ...mbers AC Power and Grounding 2 Proper power and grounding are essential for the system to run correctly and safely CAUTION If any of the following requirements are not met the customer must contact a licensed electrician Do not install the system until all requirements are met Verify that all of the following power and grounding requirements are met The load center of appropriate current rating mu...

Page 31: ...he power do not connect the control unit to a switch controlled outlet The AC outlet should be within 5 feet 152 cm of the control unit Each carrier requires one AC outlet receptacle Auxiliary equipment requires additional AC outlets If a printer or PC is installed on the system it must be plugged into the same AC branch as the power supply of the basic carrier If the printer or PC is 50 feet 15 m...

Page 32: ...connection of the system The AC outlet must be properly wired as described in AC Outlet Tests Ground Bar Mounted on a 4 Box Square D PK9GTA or approved equivalent From AC Load Center 2 separately fused 15 A circuits Ground Wire 14 AWG 4 Box RACO 230 or equivalent HUBBELL Receptacles 5262 15 A or equivalent 4 Cover RACO 807 or equivalent Approved Building Ground 12 or 14 AWG Copper Wire to Each Car...

Page 33: ...outlet tests reveal any of the following conditions they must be corrected before you install the system Open ground Hot and neutral reversed Open hot Open neutral Hot and ground reversed WARNING Hazardous voltages are present during the following tests Follow all instructions carefully when working with AC power line voltages Table 2 2 Power Requirements Parameter Value Nominal voltage 117 V AC V...

Page 34: ...that you want to test If the circuit is properly grounded the yellow and white lights on the tester turn on 2 Unplug the circuit tester Using a Volt Ohm Milliammeter VOM 2 Follow these steps to use a VOM 1 Set the VOM to the lowest scale on which you can read 130 V AC 2 Measure the AC outlet voltages See Figure 2 2 on page 2 11 Phase to ground should be 110 to 125 V AC Neutral to ground should be ...

Page 35: ...ired do not install the system Advise the customer to have a licensed electrician correct the problem Grounding Requirements 2 Proper grounding of the installation site safeguards the system by protecting it from the following Lightning Power surges Power crosses on central office trunks Electrostatic discharge ESD Less than 1 0 Volt AC Neutral Phase HOT Ground 110 125 Volts AC 110 125 Volts AC ...

Page 36: ...ral office trunk protector be bonded to the AC power ground as shown in Figure 2 3 The AC outlet and the single point ground bar must be properly grounded as shown in Figure 2 1 and Figure 2 3 Each control unit ground screw terminal must be connected to the single point ground bar by a 12 AWG or a 14 AWG solid copper wire Figure 2 1 and Figure 2 3 show this connection This wire run should be as sh...

Page 37: ...entral Office or Serving Facility CO Lines Coupled Bonding Conductor optional D2R Cords Power Service Single Point Ground Bar Shield Ground 6 AWG Ground Wire Power Ground Rod Bond Wire Earth Ground 12 or 14 Connection Ground Screw AWG Ground Wire CO Line Protector Network Interface Power Supply Plug AC Outlet GND Green W B CO Wiring Field ...

Page 38: ...nd is uninterrupted Check for insulated joints plastic pipe and plastic water meters that might interrupt electrical continuity A metallic underground water pipe must be supplemented by the metal frame of the building a concrete encased ground or a ground ring If these grounds are not available the water pipe ground can be supplemented by one of the following types of grounds Other local metal und...

Page 39: ...he local telephone company is responsible for providing the following protection of central office trunks at the entrance to the site Carbon blocks or gas discharge tubes connected to an approved ground Adequate bonding of the central office trunk protector ground and the power company ground CAUTION Check these requirements with a simple visual inspection If you cannot verify that the central off...

Page 40: ...f Building IROB protectors An IROB protector is used when telephones are installed within 1 000 feet of the control unit but are in another building You must use IROB protectors whenever out of building telephones are installed Connect a 145D protector to the system to limit surges from the AC lines For CO trunk and or IROB protection add any combination of 146 protectors shown in Table 2 3 For an...

Page 41: ...Series IROB telephones 146F 25 CO Lines 25 T R IROB telephones 145D 6 protected AC outlets For detailed installation instructions see the documentation packaged with the protectors Table 2 3 Capacities and Recommended Application for 146 Protectors Continued Protector Recommended Application ...

Page 42: ...nit AC Outlet 146C CO 4x4 PROTECTOR SECONDARY TELEPHONE PROTECTOR KSU GROUND PROTECTOR FOR 4 TIP RING LINES CO LINES KSU PORTS 1 2 3 4 1 2 3 4 32Y1 E141535 LISTED LR58861 145D 6 AC SURGE PROTECTOR TRANSIENT VOLTAGE SURGE SUPPRESSOR LISTED 2J51 E99768 LR58861 P O W E R P R O T E C T I O N A L W A Y S O N G R O U N D O K L I N E F A U L T 146C CO 4x4 PROTECTOR SECONDARY TELEPHONE PROTECTOR KSU GROUN...

Page 43: ...trol unit require unit load calculation When calculating unit load do not include any equipment with its own power supply for example DSS WARNING Never have more than a combined total of two 100 DS1 100 DCD and 100R INA modules in one carrier Also you can have any combination of the following three 5 V DC modules per carrier but do not exceed three Processor DS1 module DS1 with CSU DSU module INA ...

Page 44: ... modules are in the same carrier In many circumstances a more accurate unit load calculation may be useful This may include situations where modules are not fully utilized a predominance of large multi button sets are used there is a change in the equipment or you suspect that a particular carrier has more unit loads than the power supply can handle To calculate the actual unit loads per carrier 1...

Page 45: ... each type of station device and trunk shown in Table 2 5 include DSS and adjuncts powered from the Processor 617A54 016 MLX 27 617E34 016 T R 12 8 617A56 016 ETR 24 617B35 800 NI BRI 0 617G20 800 DID 8 0 617 E28 008 OPT 8 0 617D14 400 E M 8 0 617B31 800 GS LS ID 0 617N15 100 DS1 0 617S15 100 DCD 0 617E29 408GS LS ID MLX 13 5 617A49 MERLIN Messaging 0 Table 2 4 Unit Loads Per Module 48vDC Continue...

Page 46: ... Square Key Mode TDL module for 4400 Series Sets 4424LD 1 1 1 3 4412D 4424D 1 1 1 3 4400 4400D 4406D 0 9 1 0 DSS 0 0 MLX Set Adjunct MLX 20L 1 1 1 6 MLX 28 1 2 1 7 MLX 5 10 16 w or w o Disp 0 9 1 2 DSS 0 7 0 9 MFM use local PSU 0 0 Tip Ring T R Set 0 6 0 7 ETR Set Adjunct ETR 6 0 9 1 0 ETR 18 1 0 1 2 ETR 18D 1 2 1 4 ETR 34D 1 5 1 7 ...

Page 47: ...to exchange modules between carriers to reduce the load below the maximum No empty slots are permitted between modules As a general rule if you can distribute the 800 DID modules and telephone modules equally across the carriers you prevent unnecessary drain on any one carrier Table 2 5 Unit Loads Per Port Continued Port Load Hybrid PBX Mode Square Key Mode ...

Page 48: ...dy installed in the carrier Mounting the carrier with the power supply and port modules removed from the carrier Mounting the Carriers With the Power Supply and Port Modules Already Installed 2 This installation procedure requires the use of 4 mounting brackets supplied with each carrier WARNING Continue with this procedure only if you have met all of the requirements discussed earlier in this cha...

Page 49: ...he bracket is level 2 Install the top of the vertical mounting bracket into the slot on the horizontal mounting bracket to form a T as shown in Figure 2 5 Secure the vertical mounting bracket with at least one 10 X 3 4 long wood screw in the bottom hole Figure 2 5 Mounting the T brackets 3 Install the left and right mounting brackets on the rear of the carrier with the four 10 24 X 1 2 long machin...

Page 50: ... top flange of the horizontal mounting bracket 5 Slide the carrier to the left until it stops when it bottoms out on the vertical mounting bracket Make sure that the bottom of the carrier is secured by the vertical mounting bracket 6 Secure the left and right mounting brackets to the backboard with a minimum of one 10 X 3 4 long wood screw in each bracket as shown in Figure 2 7 7 Connect the groun...

Page 51: ...expansion carrier 3 Remove the filler plate from the right side of the basic first carrier See Figure 2 7 above 4 Place the expansion carrier on to the horizontal mounting bracket approximately 2 inches to the right of its final position The hook on the back of the expansion carrier should rest on the top flange of the horizontal mounting bracket 5 Slide the expansion carrier to the left align the...

Page 52: ... the backboard with a minimum of one 10 X 3 4 long wood screw in each bracket as shown in Figure 2 7 7 Connect the ground screw on the expansion carrier to an approved ground by using a 12 AWG or 14 AWG solid copper wire See Figure 2 3 on page 2 13 Basic Carrier Expansion Carrier Basic Carrier Expansion Carrier Backboard Connector Carrier Extender under the breakaway tab ...

Page 53: ...r To install the basic carrier follow the steps below 1 Mark the screw hole locations on the backboard using the basic carrier or the diagram in Figure 2 9 as a guide Make sure the basic carrier is level before marking the holes A basic carrier should be mounted on a backboard with 29 inches 73 66 cm of empty space to the right This allows enough room for system expansion of two additional carrier...

Page 54: ... Tighten the screws 6 Connect the ground screw on the basic carrier to an approved ground by using a 12 AWG or 14 AWG solid copper wire To Install the expansion carrier follow the steps below 1 Remove the filler plate from the right side of the basic first carrier 2 Align the two backplane connectors 3 Repeat steps 1 to 3 from the basic carrier installation procedure 4 Slide the expansion carrier ...

Page 55: ...own in Figure 2 10 Figure 2 10 Connecting the Carriers 6 Secure the three screws 7 Connect the ground screw on the expansion carrier to an approved ground by using a 12 AWG or 14 AWG solid copper wire Basic Carrier Expansion Carrier Basic Carrier Expansion Carrier Backboard Connector Carrier Extender under the breakaway tab ...

Page 56: ... Do not power up the control unit until all of the modules and power equipment are installed Once they are installed refer to Powering Up the System later in this chapter Failure to comply with this procedure can result in shock hazard and or damage to the equipment Installing the Power Supply Module in the Carrier 2 Follow these steps to install the power supply module in the carrier 1 Align the ...

Page 57: ... next to the ground screw Installing the processor includes the following procedures If both of the following conditions are true follow the procedures in Modifying the Processor for Key Mode in Chapter 9 of the Installation SPM Maintenance and Troubleshooting Guide Form 1 System Planning indicates Permanent Key mode Form 2c System Numbering Line Trunk Jacks indicates no GS ground start trunks in ...

Page 58: ...or Key Mode in Chapter 9 for detailed procedures If the switch is set to Permanent Key only operation all trunks revert to loop start If the switch is not set any programmed designation for ground start trunks is retained The ground start pool never has trunks assigned to it automatically but must be programmed after the ground start ports are designated Ground start trunks are assigned to the gro...

Page 59: ... module and carrier for damage or obstruction The bottom front locking tab is shown in Figure 2 11 This tab is used on all modules If there is no damage and no obstruction reinsert the module A damaged carrier or module must be replaced 3 Firmly push the processor into the carrier until it locks into place The processor should be securely attached to the carrier and locked in place by the locking ...

Page 60: ...Installing the Carriers 2 36 Installation SPM Maintenance and Troubleshooting Supplement Figure 2 11 Installing the Processor into the Carrier ...

Page 61: ...or a MERLIN MAGIX Release 1 0 system do not leave empty slots between modules The system ignores modules installed beyond any empty slot For a MERLIN MAGIX Release 1 5 system you may leave empty slots between modules but you must program these empty slots to be Bridge modules See Upgrading to the MERLIN MAGIX System on page 7 9 If a phantom module a programmed empty slot is indicated on the Contro...

Page 62: ...g type settings listed in Table 2 6 on page 2 41 and Table 2 7 on page 2 42 and shown in Figure 2 12 on page 2 44 The default E M signal does not require any adjustments in the DIP switches 2 Align the circuit board guides inside the carrier and slide the module into the slot See Figure 2 11 on page 2 36 3 Make sure the connector on the module mates properly with the connector on the carrier 4 Fir...

Page 63: ... separate PBX communications systems either directly or through one or more central offices as if they were one system at the same location In the MERLIN MAGIX Integrated System the 400 E M module is the originating and terminating unit for tie trunk operation Tie Trunk Signaling 2 The 400 E M tie trunk module can transmit signals in three different formats Each format is made up of a specific sig...

Page 64: ...the circuit from outside interference from high voltage transients or voltage fluctuations In Simplex mode the circuit always requires protective resistance The E M mode can be either protected or unprotected depending upon the location of the distant PBX Signaling Types 2 Three different signaling types combine with the signaling modes Together these create the proper signaling format for each sy...

Page 65: ...h settings for varying signaling protocols Table 2 6 Setting the 400 E M Module DIP Switches Signaling Type Ports as numbered in Figure 2 9 DIP Switch Position 1S Default and 1C Unprotected E M Mode 1C and 1S Protected E M Mode 5 Simplex Mode 1 ON OFF OFF or ON 2 4 2 ON OFF OFF or ON 3 OFF OFF ON 4 OFF OFF ON 5 OFF OFF ON 6 ON OFF OFF or ON 1 3 7 ON OFF OFF or ON 8 OFF OFF ON 9 OFF OFF ON 10 OFF O...

Page 66: ...ed signaling formats for a tie trunk originating in the system are shown in Table 2 7 Table 2 7 Signaling Formats for the 400 E M Module Installation Situation Preferred Signaling Format From Local System System Distant Location To Distant Location Signaling Mode Type Protected or Unprotected Signaling Mode Type Protected or Unprotected MERLIN II Same site co located Type 5 Simplex N A Type 5 Simp...

Page 67: ...her Systems Inter office E M Type 1C Compatible Unprotected E M Type 1S Standard Protected MERLIN LEGEND Same site co located or inter office Type 5 Simplex N A Type 5 Simplex N A Table 2 7 Signaling Formats for the 400 E M Module Continued Installation Situation Preferred Signaling Format From Local System System Distant Location To Distant Location Signaling Mode Type Protected or Unprotected Si...

Page 68: ...ip Switch Settings for Signaling Types 1C and 5 1 2 3 4 N O 1 2 3 4 5 6 7 8 9 10 Switches 1 through 5 control Port 2 5 simplex Switches 6 through 10 control Port1 1C E M protected N O 1 2 3 4 5 6 7 8 9 10 Switches 1 through 5 control Port 4 1C E M unprotected Switches 6 through 10 control Port 3 1C E M protected ...

Page 69: ...Begin with the module in slot 1 numbering from bottom to top on each module and working from left to right across the carrier or carriers The 100 DS1 100 DCD and 100R INA modules each have 24 numbers assigned to the line trunk jack 2 Label each telephone jack sequentially 1 through 200 Begin with the module in slot 1 numbering from bottom to top on each module and working from left to right across...

Page 70: ...bleshooting Supplement Figure 2 13 Line Trunk and Telephone Jack Locations on Each Module PFT Jack Line Trunk Jacks PFT Extension Telephone Jacks 1 8 1 4 5 8 ExtensionTelephone Jacks on all 016 Modules or Off Premise Telephone Jacks on 008 OPT Module or ...

Page 71: ...ecting Board Renumber from system programming See Board Renumbering with the 016 MLX Module on page 8 73 for information about board renumbering To remove and replace a module in a carrier follow the steps below See Figure 2 14 CAUTION Power down the system before removing or replacing modules Hot swaps should not be performed 1 Label all cords if they are not labeled already and then unplug them ...

Page 72: ...driver pry the tab at the bottom front of the module b While prying the tab pull the top handle on the module towards you and away from the carrier 4 Inspect the module for visible damage 5 Insert the new module see Figure 2 11 6 Restore the module Refer to Chapter 7 Initializing and Testing the System in the MERLIN LEGEND Communications System Release 6 1 Installation manual for instructions 7 Co...

Page 73: ...ION Make sure the AC outlet has been tested for proper grounding The outlet should be 117 V AC 60 Hz 3 wire phase neutral ground See AC Outlet Tests earlier in this chapter for instructions To prevent someone from accidentally shutting off the power do not connect the control unit to a switch controlled outlet The AC outlet should be within 5 feet 152 cm of the control unit ...

Page 74: ... foot 30 4 cm of slack in the cord 5 Repeat Steps 4 and 5 for each expansion carrier CAUTION Do not attach the power cord or cords to any building surfaces Powering Up the System 2 CAUTION Follow the procedure below to power up the system only if the system is completely installed Failure to comply with this procedure can result in shock hazard or damage to the equipment Don not power up the syste...

Page 75: ...modules are idle 4 If any of these conditions are not met refer to Maintenance and Troubleshooting Installing the Cover on the Carrier 2 WARNING The cover must be installed for continued safe operation of the control unit A front cover is needed for the carrier Follow these steps to install the cover see Figure 2 15 1 Be sure all wires have been passed through the wire managers and wire trays at t...

Page 76: ...Installing the Cover on the Carrier 2 52 Installation SPM Maintenance and Troubleshooting Supplement Figure 2 15 Installing the Cover for the Carrier ...

Page 77: ...G IMPORTANT SAFETY INSTRUCTIONS To reduce the risk of fire electrical shock and injury to persons follow these basic safety precautions when installing telephone equipment Read and understand all instructions Follow all warnings and instructions marked on or packed with the product This product is intended to be installed and serviced by qualified service personnel only Do not disassemble this pro...

Page 78: ... 4400 Series telephone Auxiliary Power Supply Unit is to be connected only to the type of main power source indicated on the marking label The main power source wall outlet must be installed near the equipment and be readily accessible Do not overload the wall outlet or use an extension cord The 4400 Series telephone Auxiliary Power Supply Unit is equipped with a 3 wire grounding type plug with a ...

Page 79: ...s two logical IDs even though no MFM or adjunct can be attached to the 4400 Series telephone The MERLIN MAGIX system can accommodate up to 200 4400 Series telephones 4400 3 The 4400 telephone is a single line telephone without a display It functions much like an analog single line telephone There are two fixed buttons on the 4400 telephone Volume and Flash Press the Flash button to transfer and ho...

Page 80: ...telephone but has a display that shows feedback messages The 4400D telephone has the following fixed buttons Volume Hold Conf Conference Trnsfr Transfer Redial 4406D 3 The 4406D telephone has six line buttons and a speakerphone A two line display provides feedback for features including messages The fixed buttons on a 4406D telephone are Volume Hold Conf Conference Trnsfr Transfer Redial Speaker M...

Page 81: ...m You can use the two line display to choose features the display s functionality is much like that of an MLX 28D telephone The 4412D telephone also has a speakerphone Besides the four softkeys that select items from the display the 4412D telephone also has the following fixed buttons Volume Hold Conf Conference Trnsfr Transfer Redial Spkr Speaker Mute Menu Exit ...

Page 82: ... options with the MLX 28D telephone Besides the softkeys the 4424D telephone has the following fixed buttons Volume Hold Conf Conference Trnsfr Transfer Redial Spkr Speaker Mute Menu Exit The 4424D telephone can be a Direct Line Console and can have one or two DSS4450s attached to it An Auxiliary Power Supply Unit is required and is not automatically shipped when you connect one or two DSS4450s to...

Page 83: ...ttons on the 4424LD telephone are Volume Hold Conf Conference Trnsfr Transfer Redial Spkr Speaker Mute Menu Exit You can use the 4424LD telephone as a Direct Line Console DLC or as a Queued Call Console QCC You can also use the 4424LD telephone as the system programming console This telephone s functionality is almost identical to the MLX 20L telephone The 4424LD telephone can have one or two DSS4...

Page 84: ...e programming procedures Most of the instructions for the use of the DSS 4450 by a system operator appear in the Direct Line Console Operator s Guide and the Queued Call Console Operator s Guide Instructions for use of the DSS 4450 during system programming or centralized telephone programming appear in System Programming The DSS 4450 is nearly identical in function and appearance to the DSS that ...

Page 85: ...24LD or 4424D telephone Use the ADJ jack on the bottom of the telephone for this purpose The 4412D also has a jack marked ADJ however the jack is reserved for future use and cannot be used to connect a DSS 4450 Use only the 8 position D8Y cord packaged with the DSS 4450 to connect it to a 4424D or 4424LD telephone or to another DSS 4450 DSS4450 LEDs 50 Line Buttons 50 Page Buttons Message Status B...

Page 86: ...the D8Y line cord to the IN jack on the second DSS 4450 farthest from the telephone 4 Connect one end of the satin silver D4BU line cord packaged with the 4424LD telephones to the LINE jack of the telephone Connect the other end of the satin silver D4BU line cord to the TEL jack of the Auxiliary Power Supply Unit 5 Connect one end of the clear D2R line cord packaged with the 4400 Series telephones...

Page 87: ...nnecting Two DSS 4450s and an Auxiliary Power Supply Unit to a 4424D or 4424LD Telephone LINE TEL OUT IN OUT IN LINE ADJ Auxiliary Power Supply Unit Communications System Wall Jack Grounding Type Power Outlet Telephone 1st DSS 2nd DSS Line Cord D2R Line Cord Satin Silver D4BU ...

Page 88: ...Supply Unit the extra conductors carry the power from the required power supply 3 foot 8 position line cord with eight conductors D8Y used to connect a DSS 4450 to a 4424LD or 4424D telephone or to another DSS 4450 via the jacks on the bottom of the DSS 4450 and the telephone See the instructions packaged with the DSS 4450 for details Microphone 3 The microphone on the 4406D is located on the bott...

Page 89: ...eries telephones as follows On the 4400 and 4400D telephones the jacks on the bottom accommodate the connection of the handset and the line cord Refer to Figure 3 3 for jacks and placement of cords for the 4400 and 4400D telephones Figure 3 3 Jacks and Placement of Cords for the 4400 and 4400D Telephones LINE Line Cord D2R Handset Cord ...

Page 90: ... is used to connect a DSS 4450 Refer to Figure 3 4 for jacks and placement of cords for the 4406D 4412D and 4424D telephones when no auxiliary power is needed Figure 3 4 Jacks and Placement of Cords for the 4406D 4412D and 4424D Telephones when no auxiliary power is needed The 4406D telephone does not have a jack for the DSS 4450 The 4412D also has a jack marked ADJ however the jack is reserved fo...

Page 91: ...S 4450 the 4424D telephone or the 4424LD telephone Connecting Cords when An Auxiliary Power Supply Unit is Needed 3 Follow these instructions and refer to Figure 3 5 to connect the Auxiliary Power Supply Unit to the 4424LD or to any 4400 Series telephone when auxiliary power is needed for example when connecting one or two DSS 4450s to a 4424D 1 Connect one end of the satin silver D4BU line cord p...

Page 92: ...telephone or out the channel on the side of the telephone If the telephone will be wall mounted by using the optional wall mounting stand you must run the headset and handset cords out the channel on the side of the telephone The 4424LD telephone and the DSS 4450 cannot be wall mounted If the telephone does not work properly after all cords are connected check to be sure that the satin silver D4BU...

Page 93: ...nt of Cords for the 4424D and 4424LD Telephones Including Auxiliary Power Supply Unit and DSS 4450 LINE TEL Auxiliary Power Supply Unit Communications System Wall Jack Grounding Type Power Outlet Line Cord D2R LINE ADJ Line Cord Satin Silver D4BU Handset Cord Headset Cord DSS 4450 Cord D8Y ...

Page 94: ...EC 4499 LRG comcode 108541293 To wall mount a 4400 Series telephone follow these steps to attach a stand to a 4400 Series telephone The optional wall mounting stand can also be used with all 4400 Series telephones and the DSS 4450 to increase the viewing angle when used on a desk Before you assemble the stand you must have all cords attached and running through their proper channels See the instru...

Page 95: ...e slot at the bottom of the back side of the 4400 Series telephone as shown in Figure 3 6 Figure 3 6 Connecting the Tab to the Bottom of the Telephone 2 Push up on the stand toward the top of the telephone and place the tab on the thinner end of the stand into the slot at the top of the 4400 Series telephone as shown in Figure 3 7 LIN E AD J ...

Page 96: ...attached the stand to the telephone plug the line cord into the wall jack and store the extra line cord in the open pocket space between the telephone and the stand 4 Place the telephone against the wall so that the screwheads on the mounting plate enter the holes in the stand Then pull the telephone down so that the screwheads slide into the cutout channels L I N E A D J ...

Page 97: ...al CSU 100DCD Module 4 Available in third quarter 2000 for Release 1 5 of the MERLIN MAGIX system is a 100 DCD module that has a built in channel service unit CSU and data service unit DSU Using this module eliminates the need to attach an external CSU DSU thereby allowing easier routing of calls The 100 DCD module has the same signaling modes as previous 100 DS1 modules including the ability to u...

Page 98: ...ltiple industry standard interfaces when used in conjunction with standard adapter cables RS 449 X 21 and V 35 interfaces are supported Data Port 2 must be used when an interface other than V 35 is required It can also be used to provide a second V 35 interface Nothing precludes using Data Port 2 in an application requiring a single V 35 port so long as the proper cabling is provided Regardless of...

Page 99: ...e Pin assignments for the 25 pair cable are shown in Table 4 1 Table 4 1 Data Port 25 Pair Cable P1 Pin Assignments PIN Number Signal PIN Number Signal 1 RD A1 26 FRAME GND 2 RD B1 27 RD A2 3 TXC A1 28 RD B2 4 TXC B1 29 TXC A2 5 RXC A1 30 TXC B2 6 RXC B1 31 RXC A2 7 TD A1 32 RXC B2 8 TD B1 33 TD A2 9 DSR1 34 TD B2 ...

Page 100: ...RLSD B1 41 RLSD A2 17 TT A1 42 RLSD B2 18 TT B1 43 TT A2 19 RTS A1 44 TT B2 20 RTS B1 45 RTS A2 21 LL1 46 RTS B2 22 DTR1 47 LL2 23 RL1 48 DTR2 24 TM1 49 RL2 25 FRAME GND 50 TM2 Connector shell pins G1 and G2 are connected to FRAME GND Signals qualified by a 1 belong to Data Port 1 signals qualified by a 2 belong to Data Port 2 Table 4 1 Data Port 25 Pair Cable P1 Pin Assignments Continued ...

Page 101: ... SOCKET DESIGNATION CONNECTOR SIGNAL NAME DIRECTION A FRAME GROUND P TD A1 TO DSU S TD B1 TO DSU R RD A1 FROM DSU T RD B1 FROM DSU Y TXC A1 FROM DSU AA TXC B1 FROM DSU V RXC A1 FROM DSU X RXC B1 FROM DSU C RTS A1 TO DSU D CTS A1 FROM DSU F RLSD A1 FROM DSU E DSR A1 FROM DSU B SIGNAL GND U TT A1 TO DSU W TT B1 TO DSU H DTR1 TO DSU N RL1 TO DSU L LL1 TO DSU NN TM1 FROM DSU ...

Page 102: ... of the 25 pair connector cable B Table 4 3 Data Port 2 Connector Pin Assignments CABLE DB25S PIN NUMBER CONNECTOR SIGNAL NAME DIRECTION 1 FRAME GND 2 TD A2 TO DSU 3 RD A2 FROM DSU 4 RTS A2 TO DSU 5 CTS A2 FROM DSU 6 DSR2 FROM DSU 7 SIGNAL GND 8 RLSD A2 FROM DSU 9 RXC B2 FROM DSU 10 RLSD B2 FROM DSU 11 TT B2 TO DSU 12 TXC B2 FROM DSU 13 CTS B2 FROM DSU 14 TD B2 TO DSU 15 TXC A2 FROM DSU 16 RD B2 F...

Page 103: ...ces require an adapter cable DB25S connector is at the end of the 25 pair connector cable A Table 4 4 Data Port Interface Signal Descriptions Signal Description RD A RD B Receive Data differential pair data transmitted to the DTE TXC A TXC B Transmit Clock differential pair DCE sourced timing reference for TD A B RXC A RXC B Receive Clock differential pair DCE sourced timing reference for RD A B T...

Page 104: ...tivated by the DCE to indicate that a communications channel exists TT A TT B Transmit Clock differential pair DTE sourced timing reference for TD A B RTS A RTS B Request To Send differential pair indicator to DCE that the DTE is ready to transmit data LL Local Loopback DTR Data Terminal Ready DTE activated and ready to operate RL Remote Loopback TM DCE Test Mode indicator to DTE SIG GND Common gr...

Page 105: ...interface is being used Data Port 1 s switches are set at the factory and are fixed to support V 35 only hence they should never need changing Data Port 2 s switches can be set in either of two modes V 35 default or RS 449 X 21 See the figures on the following pages for settings Figure 4 2 100 DCD Data Port DIP Switch Placement TelCo Connector S 1 7 0 2 S 1 7 0 1 S 1 7 0 0 S 1 7 0 3 S 1 2 0 2 S 1 ...

Page 106: ...e and Troubleshooting Supplement Figure 4 3 Data Port 1 DIP Switch Settings 1 2 3 4 5 S1202 Request To Send RTS Mode 1 2 3 4 CTS S1200 Clear To Send 1 2 3 4 S1201 Receive Line Signal Detect RLSD Mode 1 2 3 4 S1203 Transmit and Receive Clock Selects ...

Page 107: ...nd 100 DCD Modules Figure 4 4 Data Port 2 DIP Switch Settings V 35 Mode 1 2 3 4 5 S1702 Request To Send RTS Mode 1 2 3 4 S1700 Clear To Send CTS Mode 1 2 3 4 S1701 Receive Line Signal Detect 1 2 3 4 S1703 Transmit and Receive Clock ...

Page 108: ...d Troubleshooting Supplement Figure 4 5 Data Port DIP Switch Settings RS 449 and X 21 Modes 1 2 3 4 5 S1702 Request To Send RTS Mode 1 2 3 4 S1700 Clear To Send CTS Mode 1 2 3 4 S1701 Receive Line Signal Detect 1 2 3 4 S1703 Transmit and Receive Clock ...

Page 109: ...e 4 6 Figure 4 6 CSU Bantam Jacks Ordering Is as They Appear on the Module Faceplate Transmit Monitor monitor signal from board here Receive Monitor monitor signal from network here Transmit Out inject signal towards network here Transmit In Intercept transmit signal from board here Receive In intercept receive signal from network here Receive Out inject receive signal towards board here ...

Page 110: ...exing You can have up to two 100R INA modules per carrier and as many as three in your system However because MERLIN MAGIX recognizes the 100R INA and 100 DS1 as the same module their combined total in your system cannot exceed three If a 100R INA module is used after the limit has been reached the module starts but the lines on the router are not recognized However you can program the B Channels ...

Page 111: ...te the CSU 4 The built in CSU is factory set as activated on the 100R INA module and factory set as deactivated on the 100 DCD module It can be reached by using the following sequence Console Procedure SysProg Start Lines and Trunks More More CSU DSU Type Slot no Enter ActivateCSU Select Activated or Deactivated Enter PC Procedure More More Type Slot no 1 Select Activated or Deactivated Line and t...

Page 112: ...ot no Enter Channel Sel Type Channel no Enter Note Next followed by Enter can be used to enter consecutive channels for this screen only PC Procedure More More Type Slot no 1 Type Channel no 1 Note followed by 1 can be used to enter consecutive channels for this screen only After you enter the channel For T1 configurations you can only select a channel for the router if you have administered the c...

Page 113: ...art Lines and Trunks More More CSU DSU Type Slot no Enter ChannelSel Inspect PC Procedure More More Type Slot no 1 Type Channel no Inspect All channels are listed and marked with one of the following selections listed in Table 4 5 Table 4 5 Channel Inspect Selection Description R The channel is assigned to the router or DSU S The channel is assigned to the system U The channel is assigned to neith...

Page 114: ...ActivateDSU Select Activated or Deactivated PC Procedure More More Type Slot no 1 Select Activated or Deactivated Programming Data Port Parameters 4 You can change the following for the two data ports on the 100 DCD module Assigning a data rate Assigning channels to the data port Assigning the receive clock Inverting data This procedure is available only for the 100 DCD module Changing the DSU set...

Page 115: ... Type Slot no 1 Type port no 1 Select 56 kbps or 64 kbps 1 Assigning Channels to the Data Port 4 Assign the channels to each data port by using the following sequence Console Procedure SysProg Start Lines and Trunks More More CSU DSU Type Slot no Enter Data Port Type port no Enter Channel Type channel no Enter Note Each channel must be entered individually followed by Enter PC Procedure More More ...

Page 116: ... no Enter Data Port Type port no Enter Channel Inspect PC Procedure More More Type Slot no 1 Type port no 1 Assigning the Receive Clock 4 The receive clock samples the data coming into the system The factory setting is DTE the system Program the receive clock for each data port by using the following sequence Console Procedure SysProg Start Lines and Trunks More More CSU DSU Type Slot no Enter Dat...

Page 117: ...mit or Receive Select Yes or No Enter PC Procedure More More Type Slot no 1 Type port no 1 Select Transmit or Receive Select Yes or No 1 Inverting Data 4 The factory setting for inverting data is No Invert data by using the following sequence Console Procedure SysProg Start Lines and Trunks More More CSU DSU Type Slot no Enter Data Port Type port no Enter Invert Data Select Transmit or Receive Sel...

Page 118: ...te Deactivate Channel Select DSU Activate Deactivate and Data Port Parameters are backed up and restored by the MERLIN MAGIX Integrated System Surrogate Operation 4 You can program the 100R INA and 100 DCD modules through surrogate mode The 100R INA module is indicated on the Boards screen by 100R and the 100 DCD module is shown as 100 DCD Board Renumbering 4 Table 4 6 shows the results of board r...

Page 119: ...led Table 4 6 100 DS1 100 DCD and 100R INA Board Renumbering Module Replaced By Result 100R INA 100 DS1 Lines remain the same Channels to the router set to unassigned 100 DS1 100R INA Lines remain the same Programming for the router set to factory settings 100R INA 100 DCD Lines and CSU programming remains the same DSU and Data Port programming set to factory settings 100 DCD 100R INA Lines and CS...

Page 120: ... 100R INA and 100 DCD modules The system can also be forced idle when there is router traffic on the modules Slot Busy Out 100R INA and 100 DCD modules can be busied out even when there is router traffic on the modules System Erase Frigid Start When a Frigid Start occurs all programming for the 100R INA and 100 DCD modules is returned to the factory setting and all router service is disrupted All ...

Page 121: ...f the 100R INA and 100 DCD modules You must use 100R INA and 100 DCD management interfaces to determine the status of the router Busy Out When you initiate the busy out feature the 100R INA and 100 DCD modules disrupt router services at the module level during the time the module is busied out Restore When the100R INA and 100 DCD modules are restored router service is restored at the module level ...

Page 122: ...Hour Total 4 The 24 hour total error event reports cumulative error statistics spanning the past 24 hours From your system programming console use the following sequence to access the 100R INA or 100 DCD module 24 Hr Total screen be sure to select the corresponding 100R INA or 100 DCD module slot number Menu Maintenance Slot Slot Enter Error Events 24 hr total This screen functions similarly to th...

Page 123: ...erval from one that contains zeroes due to other reasons MIS SLP ES BS Misframes MIS Slips SLP Errored Seconds ES Bursty Errored Seconds BS Each error figure is the sum of all error events from all available intervals 9999 represents an overflow situation SEC FS BPV Severely Errored Seconds SEC Failed Seconds FS Bipolar Violations BPV Each error figure is the sum of all error events from all avail...

Page 124: ...e following sequence to access the Current screen be sure to select the corresponding 100R INA or 100 DCD module slot number Menu Maintenance Slot Slot Enter Error Events Current Interval Event 4 The Interval error event reports error statistics for a specific 15 minute interval from the past 24 hours There are 96 15 minute intervals in a 24 hour period segment Interval one is the most current and...

Page 125: ...wing sequence to access the Clear screen be sure to select the corresponding 100R INA or 100 DCD module slot number Menu To clear All Intervals Maintenance Slot Slot Enter Error Events Clear To clear individual intervals Maintenance Slot Slot Enter Error Events Clear Interval Enter interval Enter Yes Invalid intervals have all zeroes for error data but no visual indication is given to show that th...

Page 126: ...T1 interface back towards the network on the network side of the framer To perform this test you must first busy out the module From your system programming console use the following sequence to access the Line loopback test Menu Maintenance Slot Slot Enter Demand test LineLpbk If you have not busied out a module when the test requested needs to have the module busied out you receive the following...

Page 127: ...eceived back The error count and state of the test represents a real time snapshot of the information available in dual port RAM DPRAM For the 100 DCD module you can choose to run a BERT for all the channels or for individual channels For the 100R INA module you can run a BERT only for all the channels From your system programming console use the following sequence to select the BERT for all chann...

Page 128: ... To monitor the test press Monitor To refresh the monitoring information press Back and re select Monitor This does not affect or terminate the test 3 in 24 This produces a bit pattern consisting of 3 ones in 24 one three zeroes one three zeros one and fifteen zeroes To monitor the test press Monitor To refresh the monitoring information press Back and re select Monitor This does not affect or ter...

Page 129: ...detected For overflow situations 99999 is displayed 100 DCD Module Demand Tests 4 Three demand tests are used specifically for the 100 DCD module Data channel loopback Data terminal loopback Data port local loop All ones This produces a test pattern of all ones To monitor the test press Monitor To refresh the monitoring information press Back and re select Monitor This does not affect or terminate...

Page 130: ... transmitted to the channels assigned to the data port You do not have to busy out this module to perform this test From your system programming console use the following sequence to access the Data Terminal loopback test Menu Maintenance Slot Slot Enter More Data Terminal Data Port 1 or Data Port 2 Enter Note Use Back to exit Data Port Local Loop Test 100 DCD Only 4 This test loops the data port ...

Page 131: ...s and assigns buttons accordingly However neither the BC 905 nor the MDW 9031 telephone has the same number of buttons as the MLS 12D telephone Therefore you must reassign the factory set buttons to avoid user confusion Neither the MDW 9031 telephone nor the BC 905 telephone has a speakerphone Therefore set the Voice Announce feature to off for these telephones 10 If the Voice Announce is set to o...

Page 132: ...operating mode of the system Hybrid PBX Key or Behind Switch Hybrid PBX Mode 5 In Hybrid PBX mode the system assigns a System Access SA Ring button an SA Voice button and an SA Originate Only button to the MDW 9031 telephone based on the factory set button assignments for the MLS 12D telephone see Figure 5 1 Figure 5 1 MDW 9031 Factory Set Button Assignments in Hybrid PBX Mode SA OO 5 Blank 6 Blan...

Page 133: ...ssigned MDW 9031 Buttons in Hybrid PBX Mode To change the factory set button assignments do the following 1 Remove the factory set SA Voice and SA OO buttons a From the System Programming menu select Cntr Prg b From the Centralized Programming menu select Program extension c Enter the extension number and select Enter d Select Start e Select Button 2 on the console or PC maps to Button 1 on the MD...

Page 134: ...the console or PC maps to Button 1 on the MDW 9031 telephone d Enter 18 to assign SA Originate Only Ring If you want to change the attribute to an SA Originate Only Voice button select Button 2 on the console or PC again and enter 19 to change the attribute to SA Originate Only Voice e Select Button 9 on the console or PC maps to Button D on the MDW 9031 telephone f Enter 777 to assign Button D on...

Page 135: ...LS 12D button assignments lines 3 and 8 are missing from the MDW 9031 telephone Also the line numbers assigned to the buttons do not correspond to the etched numbers on the telephone To reduce confusion change the button assignments use Figure 5 2 as a guide Actual line assignments depend on customer requirements Line 1 5 Line 6 6 Blank 7 Blank 8 ICOM Voice 1 Line 5 2 Blank 3 Blank 4 ICOM Ring A L...

Page 136: ...om the Extensions menu select Lines Trunks c Enter the extension number you want to program d Select each line button to remove the factory set line assignment and turn off the green G LED 2 Remove the factory set ICOM Voice button and assign it to Button B on the MDW 9031 telephone a From the System Programming menu select Cntr Prg b From the Centralized Programming menu select Program extension ...

Page 137: ...ing order a Assign lines to Button 1 and Button 5 on the MDW 9031 telephone 1 Select Line 1 on the console or PC 8 Line 1 is assigned to Button 1 on the MDW 9031 telephone 2 Select Line 5 on the console or PC 8 Line 5 is assigned to Button 5 on the MDW 9031 telephone b Assign placeholder lines to virtual buttons 1 Change lines being assigned to lines 61 80 by selecting Lines 61 80 on the console o...

Page 138: ...igned to the second virtual button above Button 6 on the MDW 9031 telephone e Assign lines to Button 3 and Button 7 on the MDW 9031 telephone 1 Change lines being assigned to lines 1 20 by selecting Lines 1 20 on the console or PC 2 Select Line 3 on the console or PC 8 Line 3 is assigned to Button 3 on the MDW 9031 telephone 3 Select Line 7 on the console or PC 8 Line 7 is assigned to Button 7 on ...

Page 139: ...match the following b If the line programming matches the report above go to Step 5 If the programming does not match the report above repeat the procedure from Step 3a above A EXTENSION INFORMATION A Button 18 21 Blank Status None A Button 17 21 Blank Status None A Button 16 Line 808 N Status None A Button 15 Line 804 N Status None A Button 14 Line 866 N Status None A Button 13 Line 865 N Status ...

Page 140: ...n Extension Report and verify that the lines assigned to the buttons on the MDW 9031 telephone match the following A EXTENSION INFORMATION A Button 18 21 Blank Status None A Button 17 21 Blank Status None A Button 16 Line 808 N Status None A Button 15 Line 804 N Status None A Button 14 21 Blank Status None A Button 13 21 Blank Status None A Button 12 Line 807 N Status None A Button 11 Line 803 N S...

Page 141: ...ogramming menu select Cntr Prg b From the Centralized Programming menu select Program extension c Enter the extension number and select Enter d Select Start e Set the appropriate ringing on the lines to meet the customer s needs by selecting the line and entering one of the following codes 35 Ring Off 36 Delay Ring 37 Ring On 345 All lines Ring Off 346 All lines Delay Ring 347 All lines Ring On f ...

Page 142: ...Programming menu Behind Switch Mode 5 In Behind Switch mode the system assigns an ICOM Ring button and an ICOM Voice button no outside lines connected to the control unit are assigned to buttons based on the MLS 12D button assignments see Figure 5 5 Figure 5 5 MDW 9031 Factory Set Button Assignments in Behind Switch Mode Blank 5 Blank 6 Blank 7 Blank 8 ICOM Voice 1 Blank 2 Blank 3 Blank 4 ICOM Rin...

Page 143: ...eassigned MDW 9031 Buttons in Behind Switch Mode To change the factory set button assignments do the following 1 Remove the factory set SA Voice button a From the System Programming menu select Cntr Prg b From the Centralized Programming menu select Program extension c Enter the extension number and select Enter d Select Start e Select Button 2 on the console or PC maps to Button 1 on the MDW 9031...

Page 144: ...e or PC again and enter 19 to change the attribute to SA Voice c Save your entry by selecting Enter d Exit to the System Programming menu Reassigning Business Cordless 905 Line Buttons 5 You must reassign the factory set line buttons when you connect a Business Cordless telephone to an 016 ETR module The procedure varies according to the operating mode of the system Hybrid PBX Key or Behind Switch...

Page 145: ...ments use Figure 5 8 as a guide Actual line assignments depend on customer requirements Figure 5 8 Reassigned BC 905 Buttons in Hybrid PBX Mode To change the factory set button assignments do the following 1 Remove the factory set SA Voice button a From the System Programming menu select Cntr Prg b From the Centralized Programming menu select Program extension c Enter the extension number and sele...

Page 146: ...Select Button 2 on the console or PC maps to Button 3 on the BC 905 telephone d Enter 18 to assign SA Originate Only Ring If you want to change the attribute to an SA Originate Only Voice button select Button 2 on the console or PC again and enter 19 to change the attribute to SA Originate Only Voice e Select Button 11 on the console or PC maps to Button 5 on the BC 905 telephone f Enter 777 to as...

Page 147: ...etched numbers on the telephone The factory set assignments can be confusing to the user To reduce confusion change the button assignments use Figure 5 10 as a guide Actual line assignments depend on customer requirements Figure 5 10 Reassigned BC 905 Buttons in Key Mode To change the factory set button assignments do the following 1 Remove the factory set line assignments a From the System Progra...

Page 148: ...sole or PC maps to Button 3 on the BC 905 telephone f Select Delete g Select Button 6 on the console or PC maps to Button 2 on the BC 905 telephone h Enter 16 to assign an ICOM Ring button Then select Button 6 on the console or PC again and enter 19 to change the attribute to ICOM Voice i Save your entry by selecting Enter j Exit to the System Programming menu 3 Assign the lines to buttons in the ...

Page 149: ...ephone 1 Change lines being assigned to lines 1 20 by selecting Lines 1 20 on the console or PC 1 2 Select Line 2 on the console or PC 8 Line 2 is assigned to Button 4 on the BC 905 telephone g Assign placeholder lines to virtual buttons 1 Change lines being assigned to lines 61 80 by selecting Lines 61 80 on the console or PC 2 Select line 64 on the console or PC 8 Line 64 is assigned to the virt...

Page 150: ... a From the System Programming menu select Extensions b From the Extensions menu select Lines Trunks c Enter the extension number you want to program A EXTENSION INFORMATION A Button 18 21 Blank Status None A Button 17 21 Blank Status None A Button 16 21 Blank Status None A Button 15 21 Blank Status None A Button 14 21 Blank Status None A Button 13 21 Blank Status None A Button 12 21 Blank Status ...

Page 151: ...epeat from above as appropriate 7 Using Centralized Telephone programming assign features to meet the customer s needs For example set ringing options for outside lines and ICOM lines and assign Automatic Line selection preference A EXTENSION INFORMATION A Button 18 21 Blank Status None A Button 17 21 Blank Status None A Button 16 21 Blank Status None A Button 15 21 Blank Status None A Button 14 2...

Page 152: ...e of the following codes 35 Ring Off 36 Delay Ring 37 Ring On 345 All lines Ring Off 346 All lines Delay Ring 347 All lines Ring On f Set the Automatic Line Selection option 1 Select ICOM Ring 8 2 Enter 14 Auto Line selection sequence Programming 3 8 Intercom Ring 4 8 Intercom Voice 5 Enter or 14 Closes Auto Line selection Process g Save your entry by selecting Enter h Exit to System Programming m...

Page 153: ...gned to buttons based on the MLS 12D button assignment see Figure 5 11 Figure 5 11 BC 905 Factory Set Button Assignments in Behind Switch Mode The factory set assignments can be confusing to the user To reduce confusion change the button assignments use Figure 5 8 as a guide Actual line assignments depend on customer requirements Figure 5 12 Reassigned BC 905 Buttons in Behind Switch Mode ICOM Rin...

Page 154: ...s to Button 3 on the BC 905 telephone f Select Delete g Save your entry by selecting Enter 2 Assign the ICOM Voice button as shown in Figure 5 12 a Select Button 6 on the console or PC maps to Button 2 on the BC 905 telephone b Enter 16 to assign SA Ring Then select Button 6 on the console or PC again and enter 19 to change the attribute to SA Voice c Save your entry by selecting Enter d Exit to t...

Page 155: ... the caller is in a multi floor office or a multi building campus emergency response operators have little idea of the exact location of the caller since the information presented is often just the main billing address of the company You can use the E911 Partition the factory setting or E911 Adjunct options to provide more specific ALI to identify the caller s location For the E911 options to func...

Page 156: ...exactly where the caller is located MERLIN MAGIX Release 1 5 supports us to 10 partitions When you select E911 Partition all the extensions and adjuncts in the system are automatically assigned to Partition 1 An extension can belong to only one partition If an extension already belongs to one partition but the System Manager wants to assign it to another partition the extension is automatically fi...

Page 157: ...hat are maintenance busy If an E911 call fails the system marks that trunk as maintenance busy The next E911 call uses another trunk in the partition or overflows to the main pool Each partition can have up to 20 digits that include digits 0 9 but not in the first position and Pause entered by pressing the Hold button If an E911 call overflows to the main pool the system may add prefixed digits Fo...

Page 158: ... Emergency Service 6 Check that the trunks are of an eligible type and are not being used as Music On Hold Loudspeaker Paging data E911 Adjunct or maintenance trunks or are not being used in another partition 7 Verify the ALI or billing information for the trunks in each partition 8 Remove 911 from any of the programmable ARS tables 9 Assign trunks to each partition 10 Remove any non working or un...

Page 159: ... recommended or loop start trunks can be assigned to the E911 adjunct Ground start trunks assigned to the E911 adjunct must be connected to a 408 GS LS ID MLX module with upgradeable firmware Release 3 2 or to a 800 GS LS ID module with upgradeable firmware Release 1 4 The system supports up to five trunks If you try to program the following trunks as an E911 Adjunct trunk you hear an error beep a...

Page 160: ... office trunk is ground start or loop start on a module in the control unit 5 Assign the E911 Adjunct Alarm Extension and the extension number the first operator position is the factory setting to which the E911 Adjunct Alarm calls will be sent 6 Connect a cable from the Alarm port on the E911 adjunct to the E911 adjunct alarm relay See the MERLIN MAGIX Integrated System Release 1 5 Release Notes ...

Page 161: ...ammable ARS tables 11 Create an Allowed List with 911 and assign it to Outward Restricted and Extension Status Restricted extensions that should be allowed to call the 911 Emergency Service 12 Program an operator Alarm button on any operator Direct Line Consoles DLCs Do not enable the E911 Adjunct option until after the E911 adjunct has been connected and tested the Adjunct Alarm port has been con...

Page 162: ...Installing the E911 Adjunct 6 8 Installation SPM Maintenance and Troubleshooting Supplement ...

Page 163: ... 1 5 system Also you can encase all but one of the modules introduced in the MERLIN MAGIX system in a plastic shell and use them in a MERLIN LEGEND plastic carrier after you upgrade system software The 100R INA module is the one module that must be used in a metal carrier Upgrading from a MERLIN LEGEND system to a Release 1 0 MERLIN MAGIX system is very similar to upgrading to a Release 1 5 MERLIN...

Page 164: ...the following feature enhancements New Automatic Daylight Savings Time feature Enhanced Automatic Route Selection including enhanced E911 service Enhanced Allowed Disallowed Lists Release 1 5 software also provides for the automatic configuration of a Release 2 0 MERLIN Messaging System and includes the following maintenance enhancements see Chapter 9 Maintenance and Troubleshooting Station Respon...

Page 165: ...D plastic carrier see instructions Installing and Removing the Plastic Shell on page 7 5 You also can add a metal expansion carrier to any MERLIN LEGEND system that has one or two plastic carriers and place modules into the metal carrier Three carriers is the maximum for the system You can place the following modules into a plastic or metal carrier 100 DCD 100 DS1 400 E M 408 GS LS ID MLX 412 LS I...

Page 166: ...12 T R with ring generator 012 T R without ring generator MERLIN LEGEND Mail The software for Release 1 5 of the MERLIN MAGIX system introduces a new phantom module called the Bridge module This module does not physically exist and has no lines or extensions It serves to fill up the one empty slot at the end of the plastic carrier before the metal expansion carrier when a 100R INA module is instal...

Page 167: ...enclose a module with a plastic shell so that the module can be used in a plastic carrier see Figure 7 1 1 Insert the two alignment tabs on the left housing through the two circuit board slots behind the module faceplate 2 Rotate the module into position so that it aligns correctly on the five pins in the left housing 3 Insert the two alignment tabs on the right housing behind the faceplate see Fi...

Page 168: ...Upgrading from a MERLIN LEGEND System 7 6 Installation SPM Maintenance and Troubleshooting Supplement Figure 7 1 Inserting the Module into the Left Housing ...

Page 169: ... MAGIX Release 1 5 Figure 7 2 Attaching the Right Housing Removing the Plastic Shell 7 Follow these steps to remove the plastic shell from a module 1 Use a flat bladed screwdriver to pry apart the five snaps 2 Separate the left and right housings from the module ...

Page 170: ... 2 If you are upgrading to a MERLIN MAGIX Release 1 0 system move modules to the left of the carrier as necessary to eliminate any empty slots If adding a 100R INA module requires a metal carrier only one empty slot is allowed before the 100R INA module otherwise no empty slots are allowed Add more modules to fill the empty slots or upgrade the entire system to a metal carrier system 3 Do a board ...

Page 171: ...MERLIN MAGIX metal expansion carrier to the right of the existing MERLIN LEGEND carrier s See Mounting the Carrier and Expansion Carriers on page 2 24 If you are using mounting brackets to mount the expansion carrier see Figure 7 3 If you are not using mounting brackets to mount the expansion carrier see Figure 7 4 for the correct positioning of the mounting screws You can upgrade from a MERLIN LE...

Page 172: ...Maintenance and Troubleshooting Supplement Figure 7 3 Using a Mounting Bracket 097 5 673 MERLIN LEGEND PLASTIC CARRIER MERLIN MAGIX EXPANSION CARRIER CONNECTED TO MERLIN LEGEND MOUNTING BRACKET LOCATIONS MERLIN MAGIX METAL CARRIER MOUNTING BRACKETS 5 480 11 472 ...

Page 173: ...ing WinSPM 4 0 in the MERLIN MAGIX Integrated System Release 1 5 Release Notes 3 Install MERLIN MAGIX Release 1 5 software onto the processor module See Upgrading the System Software on page 7 13 4 Restore the converted file onto the system 097 2 454 MERLIN LEGEND PLASTIC CARRIER MERLIN MAGIX EXPANSION CARRIER CONNECTED TO MERLIN LEGEND MOUNTING SCREW LOCATIONS MERLIN MAGIX METAL CARRIER MOUNTING ...

Page 174: ... Power up the system 9 Perform a board renumber 10 If you have added a MERLIN Messaging System Release 2 0 module to the metal carrier you must program for it in one of the two following ways If you have chosen to use the existing Voice Mail Calling Group add the extension numbers assigned to the MERLIN Messaging ports to this calling group Also add the line numbers that go to this calling group A...

Page 175: ...ystem software to Release 1 5 of the MERLIN MAGIX system 1 Back up system programming 2 Insert the Upgrade card into the PCMCIA slot on the processor module 3 Follow this system programming path Maintenance System Upgrade The screen shows Validation of MemoryCard in Progress and then Validation of MemoryCard Successfully Completed 4 Select Exit 5 Select Yes on the next screen The system continues ...

Page 176: ...a time 4 Select Busyout 5 Answer Yes to Do you want to continue 6 When you see Busy Out Complete on the screen select Exit 7 Select Upgrade from the Maintenance Menu Validation of MemoryCard in Progress appears on the screen followed by Validation of MemoryCard Successfully Completed 8 Select Exit 9 The current module and version appears on the screen followed by Select one and the available versi...

Page 177: ...tempt the upgrade and choose the correct firmware The upgrade will fail again staying at 00 completed and you will see the following error screen Upgrade Slot nn Memory on module will not erase Upgrade CANCELLED Upgrade INCOMPLETE Repeat the upgrade again with the correct firmware and the upgrade will succeed 15 When finished select Exit 16 Select Restore from the Maintenance Menu 17 Select Yes wh...

Page 178: ...PCMCIA Upgrade Card 7 16 Installation SPM Maintenance and Troubleshooting Supplement ...

Page 179: ...amming information from a backup Printing viewing and storing reports Programming the system remotely Programming in surrogate mode Creating button labels Storing print report data and or user annotation notes using Notepad Editor WinSPM provides two modes for programming your MERLIN MAGIX Integrated System Quick Access Mode A graphical interface GUI for those tasks most commonly performed by the ...

Page 180: ... using Quick Access refer to the documentation and online help provided with the WinSPM application for additional information System Requirements 8 WinSPM is designed to function with Windows 95 Windows 98 or Windows NT Release 4 0 or higher IBM compatible Personal Computer with a Pentium 100 or more Pentium II or higher recommended 40 MB or more of available space on the hard drive 32 MB of RAM ...

Page 181: ...more than 50 feet from the control unit 355AF adapter EIA crossover cable Two Z3A2 Asynchronous Data Units ADUs ADU crossover cable 400B2 power adapter 2012D transformer BR1A 4P adapter and either a 102 connecting block or 103 connecting block 248B adapter Eight position wall jacks Four pair plug ended cable D8W cords D6AP power cord EIA 232 D cables Internal or External connection Modem that supp...

Page 182: ...o your CD ROM drive 2 From the Start menu select Run 3 When prompted for the file or folder you want to open type D setup exe If your CD ROM drive is set up as a different drive letter replace D as necessary 4 Installation creates a program group named Lucent Solutions This group contains a folder titled WinSPM which contains an icon titled WinSPM Clicking on this icon starts the WinSPM applicatio...

Page 183: ...he WinSPM software the following initial screen appears Figure 8 1 WinSPM Main Screen The First Time User Wizard FTUW assists you through the following four steps 1 Set up your desktop Font Size Settings Modem Definition Setting the Start Bar Auto Hide Property Changing the Screen Resolution ...

Page 184: ...Connection Desktop Setup 8 Font Size Settings 8 At present WinSPM does not support large fonts Some fonts may be virtually unusable if Large Fonts is selected on the settings tab of the Display Properties window To correct this setting 1 Anywhere on your desktop right click and select Properties on the pop up menu The Display Properties window appears 2 Click the Settings tab 3 In the Font Size fi...

Page 185: ... choose Modifying an Existing Modem Definition 8 If your system is dedicated for connection with WinSPM to the MERLIN MAGIX Integrated System for programming and the modem on that system will not be used for any other purpose do the following 1 From the desktop click Start 2 Go to Settings and choose Control Panel 3 Double click the Modems icon A list of modems configured in the system is displaye...

Page 186: ... and choose Control Panel 3 Double click the Modem icon A list of modems configured in the system is displayed 4 Take note of the name of the modem that is currently being used in the system to make connection to the MERLIN MAGIX Integrated System 5 Press the Add button The Install New Modem Wizard appears 6 Select the Don t detect my modem check box and click Next 7 Highlight the name of the mode...

Page 187: ...roperties dialog box click Close 16 From the Control Panel click File then choose Exit to leave the Control Panel and return to the Windows desktop Setting the Start Bar Auto Hide Property Changing the Screen Resolution 8 Some WinSPM screens may be difficult to use in 640x480 resolution because they use the full height of the screen For this reason you must either turn Auto hide on for the Taskbar...

Page 188: ...s To bring up the Taskbar simply move your mouse to the edge of the screen where it was previously displayed 5 You should now be able to see the OK button Simply click it to continue your first time execution of WinSPM Changing the Screen Resolution 8 1 On the Taskbar click Start 2 Select Settings then Control Panel 3 Click the Display icon 4 When the Display Properties dialog box appears click th...

Page 189: ...for confirmation System Password A password is always required to establish a modem connection with the MERLIN MAGIX Integrated System You can perform remote system programming only if you enter the correct password See Password on page 8 58 for details on establishing your system password SECURITY ALERT The password characters do not appear on the screen as you type them Use a minimum of five cha...

Page 190: ...onnected directly to the MERLIN MAGIX system programming jack the lower modular RS 232 jack on the processor module Internal Connection You are using a modem either connected to or built into your PC that is connected to the MERLIN MAGIX Integrated System for example via a 016 T R module to access the MERLIN MAGIX internal modem External Connection You are using a modem either connected to or buil...

Page 191: ...ntry Contact Telephone Notes 4 Click the Direct Connection tab 5 Select the Enabled check box A check mark appears in the box and the COM Port drop down list box is no longer grayed out 6 Click the arrow located on the right hand side of the COM Port drop down list box to get a list of the available COM ports on your PC Click once on the number that corresponds to the COM port on your PC that is c...

Page 192: ... Site Setup screen click Add The cursor moves to the Site Name field 3 Type in the Site Name you wish to use and press the Tab key Site Names are limited to 30 characters You may only use characters that are acceptable for file names in the Windows environment If you get a message indicating that the cable between your PC and the communications system is not connected check to be sure that the cab...

Page 193: ...ears in the box and the Dial String dialog box is no longer grayed out 7 Be sure that the Dial String check box displays 10 8 If you want to add another site click Add and begin on Step 2 in the process for the appropriate connection type for the next site 9 When you finish adding sites click Apply If you have multiple modems installed in your system after clicking OK you may be prompted to select...

Page 194: ...haracters that are acceptable for filenames in the Windows environment 4 Complete the following fields to help differentiate this site from any other site s that you may want to add These fields are not required therefore you may fill in as many or as few as you determine necessary Address City State Postal Code Country Contact Telephone Notes 5 Click the External Connection tab 6 Select the Enabl...

Page 195: ... the following 1 Using the instructions packaged with your PC modem verify that the software and hardware flow control is disabled in the modem properties This is required when connecting to a MERLIN MAGIX Release 1 5 or later system and is recommended for all releases of the communications system 2 From the Site Setup screen click Add The cursor moves to the Site Name field 3 Type in the Site Nam...

Page 196: ...d check box A check mark appears in the box and the Dial String dialog box is no longer grayed out 7 If you want to add another site click Add and begin on Step 2 in the process for the appropriate connection type for the next site 8 When you finish adding sites click Apply When you try to connect using the Manual Connection type WinSPM displays a dialog box with an OK button Place a voice call to...

Page 197: ...ure 6 3 For direct local connections the system supports speeds of 1 200 and 2 400 bps If you have multiple modems installed in your system after clicking OK you may be prompted to select the modem you want to connect with Clicking CANCEL from the Connection Selection screen causes you to return to either the Main screen or the First Time User Wizard depending on from where the screen was started ...

Page 198: ...Getting Started 8 20 Installation SPM Maintenance and Troubleshooting Supplement Figure 8 2 Direct Connection 355AF Adapter System Programming Jack Serial Communications Port D8W RS 232 ...

Page 199: ...rogrammed for T R on a 016 ETR module in the control unit as shown in Figure 6 4 The internal modem operates at speeds of 1200 and 2400 bps AC Outlet D8W D8W D6AP Z3A2 ADU EIA 232 D DIW 102 or 103 Connecting Block 2012D 50M Transformer EIA 232 D BR1A 4P Adapter or 102 Connecting Block or 103 Connecting Block ADU Crossover Cable Control Unit Processor Module EIA Crossover Cable Z3A2 ADU SMDR Jack A...

Page 200: ...her connected to or built into the PC to access the internal modem in the control unit You must also use a dial up connection as shown in Figure 6 5 The internal modem operates at speeds of 1200 and 2400 bps Figure 8 5 External Connection RS 232 012 T R Port Serial Communications Port MODEM RS 232 Serial Communications Port Incoming trunk line Public or private telephone network MODEM ...

Page 201: ...ystem Programming Maintenance WinSPM Main Screen 8 When you connect your PC to the MERLIN MAGIX Integrated System and start the WinSPM application the WinSPM Main screen shown in Figure 6 6 appears Figure 8 6 WinSPM Main Screen ...

Page 202: ...nd line administration of the 100R INA module View Enables you to access the Log Viewer and browse notes and reports Settings Enables you to define password options and TAPT settings Tools Enables you to access the backup restore and convert features Quick Access Enables you to access many common features including Allowed Disallowed Lists Automatic Route Selection Call Pickup Groups Calling Group...

Page 203: ...restricted extension can allow calls to specific local numbers or toll numbers For toll restricted extensions an assigned Allowed List can allow calls to specific area codes and or exchanges needed for daily tasks A Disallowed List is a list of local or toll numbers that the extension user is not allowed to dial even if the extension is otherwise unrestricted Disallowed Lists can be used as an alt...

Page 204: ...the system to select the least expensive route for each call ARS is available only in Hybrid PBX mode Programmable lists called tables indicate the desired routes line trunk facilities for specified area codes and or exchanges There is a different ARS table for each type of call local toll special number and so on The tables are chosen according to the telephone number digits that are dialed by a ...

Page 205: ...define the extensions that are members of a Calling Group and to assign the lines trunks pools that you want to ring directly into this Calling Group From the Calling Group Quick Access screen you pick the Calling Group you wish to modify by highlighting it There are seven tabs able to be modified for each Calling Group These are General Primary Delay Overflow Queue Members Lines Pools and Coverag...

Page 206: ...Overflow Threshold Time seconds Choose the number of seconds 0 900 the oldest waiting call must wait before overflowing Prompt Based Overflow Choose Yes or No to allow or disallow a waiting caller the ability to press the pound key on their telephone to initiate overflow Queue Calls In Queue Alarm Thresholds seconds For each choice choose the flash rate interval for example If the number of waitin...

Page 207: ...ling Group Note that only the extensions for the tip ring ports associated with a voice messaging system may be in VMI Calling Groups there is a system maximum of 20 VMI Calling Groups and any one Calling Group may have a maximum of 20 members An extension may be a member of only one Calling Group Using the Non Local UDP button extensions defined in the Non Local UDP ranges can be added as a membe...

Page 208: ...ues are not retained after the Capture Data form is closed Coverage Groups 8 This feature is used to assign or remove an extension from a Coverage Group A Coverage Group is a group of senders Group Coverage is an arrangement where calls from a group of senders are redirected to one or more receivers For more information refer to Group Coverage Member Assignments in Chapter 3 of System Programming ...

Page 209: ...ed for Label Types Use this field to select the extension number line trunk posted message or Calling Group that you want to change Name Text for this label Different label types are limited to different string lengths for example extensions and Calling Groups are limited to 7 characters Personal Lines 8 This feature allows you to add lines and pools to buttons on a telephone All labels are always...

Page 210: ...ttons Set Date and Time 8 This feature sets the current time and date on the MERLIN MAGIX Integrated System The dialog box contains the following The PC s date and time The MERLIN MAGIX system date and time which can be edited and applied back to the MERLIN MAGIX system A Synchronize button that will give you the ability to set the MERLIN MAGIX system date and time to match the PC s An OK button t...

Page 211: ...t the Hardware Inventory screen lists the Board Type Hardware Vintage Firmware Vintage and Application Vintage of each available control unit module scroll down for more To quickly obtain the specifications of a given module click the module s image To obtain a total report click the corresponding Print button Use the Print button to view the printed report on the screen Print Preview You can eith...

Page 212: ... Lists to an extension This feature includes the following Authorization Code Enter a unique 2 to 11 digit Access code for this extension Optional Restriction Level Select Unrestricted Outward Restrict or Toll Restrict Facility Restriction Levels Select ARS restriction level 0 6 Delayed Call Forwarding Rings Select the number of rings 0 9 before a call is forwarded using the Forward or Follow Me F...

Page 213: ...the Is User check box to add remove the selected extension from the lists Disallowed List defines area codes and exchange prefixes that this extension user is not allowed to dial when making an outside call Show Number List If checked the Allowed or Disallowed List is read from the MERLIN MAGIX system and displayed for the currently selected Allowed Disallowed List The Standard SPM Mode Interface ...

Page 214: ...allation SPM Maintenance and Troubleshooting Supplement WinSPM Help 8 To access the WinSPM Help screens perform one of the following Press Press 7 R Click the Help button when available Figure 8 7 Sample WinSPM Help Screen ...

Page 215: ...his console simulation window are columns that list the keys corresponding to similarly located buttons on the MLX 20L or 4424LD telephone Figure 6 8 illustrates the Standard SPM Mode display screen If you are using Quick Access Backup and Restore can be selected from the Main menu The System Inventory option in the Quick Access mode provides a graphical representation of your system inventory whi...

Page 216: ...s several choices click the function key identified by the label next to your choice If you were programming on the console you would press the telephone button next to your choice Below the console simulation window are 20 simulated line buttons The 20 line buttons can be selected by clicking on the appropriate button By clicking the Inspect feature you can determine the status of each line and t...

Page 217: ... items when there is another screen and the symbol appears next to the key PgDn Inspct MLX 20L only Display the current information that has been programmed for a feature or button There is no fixed Inspct button on the 4424LD console This button must be programmed onto a feature key on the 4424LD console Drop Drop Drop Enter a stop in a speed dialing sequence This combination also deletes an entr...

Page 218: ...the screen is garbled try exiting from and then re entering the screen If the screen remains garbled use to clear the screen and return to the WinSPM Welcome screen Note that using drops the modem connection Browse n a n a Browse View print reports saved with Print Opts Enter Enter Enter The 1 key on your PC can be used instead of when Enter appears as a choice in the console simulation window Bks...

Page 219: ... Maintenance Monitor Pass Thru Password Print Options Restore System Programming Del Delete Delete The 9 key on your PC can be used instead of Delete when Delete appears as a choice in the console simulation window n a n a The up down left and right arrow keys can be used to highlight selections in a menu and to select the 20 line buttons below the console simulation window Table 8 1 Function of P...

Page 220: ... reports to printer or to the PC for storage on a floppy disk or on hard disk Monitor Restricted to use by your technical support organization Maintenance Restricted to use by your technical support organization and qualified technicians Restore1 To restore your system programming from floppy disk or from hard disk Pass Thru IS II III and 100R INA only To make a remote connection through the contr...

Page 221: ...usied out even if they have since been released from the maintenance busy state If you plan to store your backup file on a floppy disk format a DOS disk Uncompressed backup files are 100 000 to 210 000 bytes in size compressed files are about 70 000 to 85 000 bytes Maintenance data error logs and other data used by qualified service technicians is not saved in the backup file To perform the backup...

Page 222: ...ting Supplement WinSPM 1 From the WinSPM Main window Outlook bar select Tools 2 From the Outlook bar click the Backup icon A selection dialog box displays 3 Select the File option 4 Click OK The Save dialog box displays 5 Enter the name and location of the file to be saved 6 Click Save ...

Page 223: ...nk and extension modules boards to slots even though the modules have not actually been installed This type of board is referred to as a phantom or null board You cannot use the Boards option to change an actual module type All modules assigned with the Boards option including phantom modules are cleared unassigned if you perform a board renumber System Board Renum You must assign phantom modules ...

Page 224: ...you must print the System Information report System More Print SysSet up Table 8 3 Board Types Board Type Description 412LUP 4 loop start line jacks and 12 digital extension jacks with 4 touch tone receivers Caller ID 024UPO 24 digital extension jacks 016MLX 16 MLX extension jacks 32 endpoints upgradeable with PCMCIA card 008MLX 8 MLX extension jacks 16 endpoints 016ETR 16 ETR extension jacks incl...

Page 225: ...radeable with PCMCIA card 100R 24 channels virtual lines trunks with internal CSU upgradeable with PCMCIA card 100DCD 24 channels virtual lines trunks with internal CSU DSU upgradeable with PCMCIA card 800DID 8 DID line jacks 800LID 8 loop start line jacks Caller ID 400E M 4 tie trunks SPM Main Menu Menu Select Function Sys Program Maintenance Backup Restore Boards Pass Thru Print Opts Password Mo...

Page 226: ...t slot number 01 through 17 in which the module is to be installed Boards Make a selection 412LUP 016ETR 024UPO 016TTR 016MLX MsgOPT 008MLX 100D Back 800BRI Select 100D for either a 100D U or a 100 DCD module When you use the Inspect feature 100DCD is shown on the list To see the module that is physically installed use a print report or inventory screen Boards Make a selection 408GLM 400E M 100R 8...

Page 227: ... click Next To assign the module type to the specified slot number and assign a different module type to another slot click Enter To terminate the procedure and assign a different module click Back and repeat Steps 2 through 4 To view types of modules assigned to all slots click Inspect 6 To save your entry click Back The programming session terminates and the system restarts module name module na...

Page 228: ...saved in WinSPM Standard SPM Select hard disk or floppy Select a Report 02to Exit To view the next page of a report click To view the previous page of a report click To return to the beginning of a report click WinSPM 1 From the WinSPM Main window Outlook bar select View 2 From the Outlook bar click the Browse Notes Reports icon The Browse Notes Reports dialog box displays ...

Page 229: ...e and location of the file to be saved 7 Click Save 8 Click Close to exit the Browse Notes and Reports dialog box Language 8 A Language attribute in WinSPM specifies whether WinSPM menus pop up windows and other messages are presented in U S English Canadian French or Latin American Spanish A Second Language selection option affects messages from the control unit to WinSPM and controls the display...

Page 230: ...of the current session To select a different language for the current session follow the steps below 1 At the Standard SPM Mode Main menu click to select Language 2 Click the function key that corresponds to your language selection The Display Language screen reappears with the language you selected 3 Click Back to return to the Standard SPM Mode Main menu or select another language SPM Main Menu ...

Page 231: ...rotected option and is for use by your technical support organization only Pass Thru 8 The Pass Thru option allows qualified service personnel to program IS II III1 applications and a 100R INA module on a remote PC It permits you to establish a remote connection with the control unit to which the IS II III PC is directly connected Figure 6 9 illustrates the relationship of the SPM PC the system co...

Page 232: ...II system causes the modem to fall back to 1200 bps if the speed is set to 2400 bps and the modem call to the control unit is at 1200 bps If necessary the system adjusts its speed to that of the local SPM PC Once the Pass Thru connection is established you can program in any of the following IS II III applications from your SPM PC AUDIX Voice Power Call Accounting System1 Fax Attendant System IS I...

Page 233: ...mpted the user at the IS II III end sees the following message PRE EMPT IN PROGRESS Please try again To initiate Pass Thru establish a modem connection between the SPM PC and the control unit If the IS II III PC does not respond to the Pass Thru request from the control unit for example because the PC is turned off you see the following message Pass thru failed Please try again If the connection b...

Page 234: ...es to 24 lines by 80 characters which is much larger than the display area on the console simulation window 7 lines by 24 characters 2 Type your login name and click 1 3 Type the IS II III password and press 1 SPM Main Menu Menu Select Function Sys Program Maintenance Backup Restore Boards Pass Thru Print Opts Password Monitor Language Welcome to IS II III login Password ...

Page 235: ... menu appears If you are working with IS III the system prompts you for your login registration After you enter your login and press 1 the IS III Main menu appears 5 To exit from IS II III programming click Back The system prompts you for confirmation that you want to exit After confirmation the following message appears Unix disk usage information Term Returning to SPM ...

Page 236: ... only if you enter the password correctly A default password is set at the factory You must obtain this password from your system consultant SC To change the modem connection password follow the steps below 1 At the Standard SPM Mode Main menu click to select Password 2 Type the old current password Do not press 1 If you type the old password incorrectly the bottom of the screen displays the messa...

Page 237: ...ain menu 3 Type the new password any seven characters Do not press 1 SECURITY ALERT The password does not appear on the screen as you type it Always use the longest length password allowed on the system Passwords should consist of a random non repetitive hard to guess sequence of characters 4 Type the new password again Do not press 1 5 To return to the Standard SPM Mode Main menu click Back Passw...

Page 238: ...put of the system programming reports follow the steps below 1 At the Standard SPM Mode Main menu click to select Print Opts 2 Select the target device for the reports 3 To return to the Standard SPM Mode Main menu click Back SMDR Port Output 8 See Printing System Reports in Chapter 3 of System Programming for more information about the print procedure using the system console and the SMDR port SP...

Page 239: ... of the upgrade procedure Considerations 8 Review the following items before you begin the restore procedure The system will be forced idle during a restore procedure You must have a backup file containing system programming before you use this procedure See Basic System Management Procedures on page 8 41 Features that were not programmed when the backup file was created are reset to factory setti...

Page 240: ... restore results in a System Erase frigid start All calls are dropped The system configuration is erased All system programming is lost and the system returns to the factory settings If the restore is being done remotely the connection is dropped immediately If this happens attempt to reconnect to the control unit and immediately perform another restore If this is not successful programming must b...

Page 241: ...Management Procedures 8 63 System Programming Maintenance The Restore dialog box displays 5 Enter the name and location of the file to be restored 6 Click Open The progress dialog box displays 7 Click Cancel to exit ...

Page 242: ...n a few cases clicking Back brings you back to the System Programming menu where you can select another option to program or exit from system programming To complete a procedure and save the information you have programmed click Enter If you are programming a group of sequentially numbered extensions or trunks you may have the option of clicking Next This saves your entry and automatically provide...

Page 243: ... be forced to remain idle until programming is completed These procedures wait for the system trunk or extension to become idle and then prevent the initiation of any new calls This condition is called forced idle If a procedure requires that the system be in an idle state and the system is busy when you begin the screen shown below displays The screen changes to the appropriate programming screen...

Page 244: ...dule When the system is forced idle the following occurs multiline telephone users hear a reminder tone that indicates the telephone cannot be used display telephone users see the message Wait System Busy single line telephone users do not hear a dial tone Line or Trunk Idle 8 Since these procedures require the line or trunk to be idle only at the instant of programming the line or trunk is not fo...

Page 245: ...ates the telephone cannot be used display telephone users see the message Wait System Busy single line telephone users do not hear a dial tone Forced Idle Reminder Tone 8 The forced idle reminder tone is a high low door telephone tone 400 ms of 667 Hz tone followed by 400 ms of 571 Hz tone The tone is provided under the following circumstances At the extension to remind the user that the system or...

Page 246: ... idle Specify board type Specify frame format Specify board signaling format Specify board suppression format Specify board facility compensation Accessing System Programming 8 Follow the steps below to access system programming 1 At the Standard SPM Mode Main menu click to select Sys Program SPM Main Menu Menu Select Function Sys Program Maintenance Backup Restore Boards Pass Thru Print Opts Pass...

Page 247: ...em reports using WinSPM at the PC The WinSPM Print Opts must be set to PC Port See Print Options on page 8 60 for details about setting the printer output port 1 At the second page of the System Programming menu click to select Print System Programming System Programming Make a selection Make a selection System Extensions Labeling Language SysRenumber Options Data Operator Tables Print LinesTrunks...

Page 248: ...cedure to print the report or reports 4 View the print status screen To interrupt printing and return to the Standard SPM Mode Main menu press Print English Make a selection All Trunk Info SysSet up T1 Info Dial Plan Pri Info Labels RmoteAccess Back Oper Info LPT1 Please enter file name GOTO FLOPPY to store print default is print ams MAKE NEW FILE PRINT AMS Press Esc to Abort Print in Progress Bac...

Page 249: ...ss 1 To print the reports to the hard disk if the print file already exists use the arrow keys to highlight the filename and press 1 Print to Floppy Disk 8 Use the arrow keys to highlight GOTO FLOPPY and press 1 Use one of the methods shown below To print the reports to a floppy disk if the print file does not exist use the arrow keys to highlight MAKE NEW FILE and press 1 To save to the default p...

Page 250: ...save the information on disk This backup disk is then taken to the new installation site and used with the Restore option to provide complete system programming for a new system Accessing Adjunct ports using ss pp for TDL Modules 8 The slot port number displays sspp to distinguish the 2 digit slot number from the 2 digit port number Slot is the slot number in the carrier and port is the port numbe...

Page 251: ...Guide you can order one by calling the BCS Publications Center at 1 800 457 1235 Your service call may involve installing a 016 MLX module to replace other telephone modules in the MERLIN MAGIX Integrated System Replacing another module with a 016 MLX module may cause the logical IDs to shift In some cases you can use the Board Renumber procedure to reassign the logical ID numbers to the extension...

Page 252: ... line trunk module 408 GS LS ID MLX etc you must completely reprogram the entire system manually to restore the customer s configuration A Board Renumber procedure should not be used You may encounter more than one of these configurations while completing an installation Be sure to finish one procedure completely before you start the procedure for another configuration An example of this is when a...

Page 253: ...4 If there are phantom modules print all Extension Information reports for the extensions and MFMs connected to the phantom modules The extensions must be re programmed after the new 016 MLX module is implemented 4 Power down the system and install the 016 MLX module in the next available slot 5 Power up the system 6 Perform a Board Renumber procedure Sys Program System Board Renum Yes 7 Print an ...

Page 254: ...If there are phantom modules print all Extension Information reports for the extensions and MFMs connected to the phantom modules The extensions must be re programmed after the new 016 MLX module is implemented 4 Print an Extension Directory report This report also includes phantom extension numbers 5 Print a Group Calling Information report 6 Print a Group Coverage Information report 7 Print Exte...

Page 255: ...ied in Step 8 15 If phantom modules were programmed re program the phantom modules as needed using the information in the Extension Information reports printed in Step 3 16 Back up the system to a new filename to keep the first backup intact Use a filename that describes the post 016 MLX configuration for example post 016 MLX Replacing a 008 MLX Module with a 016 MLX Module 8 WARNING If you are re...

Page 256: ... module is implemented 4 Print an Extension Directory report This report also includes phantom extension numbers 5 Print a Group Calling Information report 6 Print a Group Coverage Information report 7 Print Extension Information reports for all ports including MFMs on the 008 MLX module that is being replaced 8 Power down the system and replace the 008 MLX module with the 016 MLX module 9 Power u...

Page 257: ... this operation 14 Continue to renumber the rest of the extensions back to their original ports until you reach the end of the system 15 Print a Group Calling Information report and compare it to the Group Calling Information report you printed in Step 5 Since Calling Group extensions may reverse themselves after a Board Renumber verify that the extension numbers are in the correct order If the ex...

Page 258: ...08 OPT module at a time because the system translations will be corrupted and you will need to completely reprogram the entire system manually to restore the customer s configuration This procedure adds an additional four logical IDs to the system configuration starting after the first 12 ports of the new 016 MLX module This occurs because you are adding four ports to the system for each 016 MLX m...

Page 259: ...The extensions must be re programmed after the new 016 MLX module is implemented 4 Print an Extension Directory report This report also includes phantom extension numbers 5 Print a Group Calling Information report 6 Print a Group Coverage Information report 7 Print Extension Information reports for all ports on the 008 OPT module that is being replaced 8 Identify all Inside Auto Dial Manual Signal...

Page 260: ... block renumber as needed to perform this operation 15 Continue to renumber the rest of the extensions back to their original ports until you reach the end of the system 16 Print a Group Calling Information report and compare it to the Group Calling Information report you printed in Step 5 Since Calling Group extensions may reverse themselves after a Board Renumber verify that the extension number...

Page 261: ...irst backup intact Use a filename that describes the post 016 MLX configuration for example post 016 MLX Replacing a 016 T R Module with a 016 MLX Module 8 WARNING If you are replacing more than one 016 T R module repeat Steps 1 15 for each module Do not try to replace more than one 016 T R module at a time because the system translations will be and you will need to completely reprogram the entir...

Page 262: ...ensions must be re programmed after the new 016 MLX module is implemented 4 Print an Extension Directory report This report also includes phantom extension numbers 5 Print a Group Calling Information report 6 Print a Group Coverage Information report 7 Print Extension Information reports for all ports on the 016 T R module that is being replaced 8 Identify all Inside Auto Dial Manual Signal or Ext...

Page 263: ...essary to match the previously printed report 15 Program the buttons that were identified in Step 8 that previously pointed to the extensions on the 016 T R module you replaced 16 If additional 016 MLX modules are to be added repeat ALL of the above steps If not go to Step 17 17 If phantom modules were programmed re program the phantom modules as needed using the information in the Extension Infor...

Page 264: ...u cannot convert by using the 4424LD or MLX 20L system programming console Follow these steps to automatically convert the backup file of a previous release to Release 1 5 of the MERLIN MAGIX system 1 Type 7 to start the conversion function from the SPM Main Menu 2 Select the backup file to convert from either on a floppy disk or on the PC s hard drive 3 Select the system to convert to MERLIN MAGI...

Page 265: ...ystem software has been upgraded start the Restore procedure and select the file you converted to As you follow the procedure WinSPM prompts you for the necessary entries such as Please select file name to convert to or select NEW FILE to create a new file on selected drive Flow Control 8 WinSPM provides flow control for the sysrtem programming serial port Flow control prevents buffer overflow bet...

Page 266: ...Flow Control 8 88 Installation SPM Maintenance and Troubleshooting Supplement ...

Page 267: ...LX 20L telephone to perform maintenance procedures You can also use the WinSPM or DOS SPM feature to perform maintenance tasks See Chapter 4 for maintenance changes specific to the 100R INA and 100 DCD modules If maintenance is being done by a local PC device both the 4424LD telephone and the MLX 20L telephone can continue normal call processing and station programming operations However if you at...

Page 268: ...nd the telephone rings throughout the test On 4412D 4424D and 4424LD telephones the left most column of feature buttons that have associated LEDs light and the telephone rings periodically To switch to another column of feature buttons that have associated LEDs press a feature button in the column you want to select 3 Press each line feature button two LEDs each The first press turns the red and g...

Page 269: ...telephone to end the test If it does have a display continue to the next step 8 To test a 4400 Series telephone display press each display button Each button name should display in the upper left corner 9 If any of these tests fail replace the telephone Station Responding Test 9 Beginning in Release 1 5 of the MERLIN MAGIX system you can run a Station Responding Test to check the connection betwee...

Page 270: ...y Invalid Response A classmark was received but the system cannot identify it Intermittent Response A classmark was not consistently received Touch Tone Receiver Test 9 The Touch Tone Receiver Test runs as an audit on the system It is not a demand test but runs continuously in the background as a maintenance check This test checks every touch tone receiver TTR in the system modules including those...

Page 271: ...art restores service to all TTRs that were busied out by a TTR Audit However a Warm Start does not restore TTRs manually busied out A Cold Start restores service to all TTRs that were busied out by a TTR Audit However a Cold Start does not restore TTRs manually busied out Release 1 0 of the MERLIN Messaging System resets itself at 3 00 a m every day In Release 1 1 and later MERLIN Messaging System...

Page 272: ...s manually busied out The TTR test 04 fails if the TTR is in a slot in the Slot Busy mode or if the TTR was busied out by a TTR Audit or manually Use the following sequence to view the status of a touch tone receiver Menu Maintenance Port TTR Type TTR no Enter Status Use the following sequence to maintenance busy out a touch tone receiver Menu Maintenance Port TTR Type TTR no Enter Busy Out Use th...

Page 273: ...o digits are the year manufactured The next two letters show the place of manufacture The next two digits are the month manufactured The last six digits are the unique counter number For example in the serial number 99DR11034567 99 is the year DR represents Denver 11 indicates November and 034567 is the unique counter Changing the Interdigit Timeout Interval 9 Interdigit timers are used by the MER...

Page 274: ...e slot port numbering for adjunct ports on 412 LS ID TDL modules begins at 21 The slot port numbering for adjunct ports on a 024 TDL module begins at 25 For example on a 412 LS ID TDL module in slot 1 of the carrier to access adjunct port 710 you enter 0121 as the slot port number 01 indicates slot 1 on the carrier On a 024 TDL module in slot 1 of the carrier to access adjunct port 710 you enter 0...

Page 275: ...eports 9 When you print system reports if you select the ALL option the reports take from 30 minutes to 6 hours to print depending on the size of the system You may want to schedule printing during off peak hours For additional information about reports refer to the Feature Reference ...

Page 276: ...y for example carrier 2 was powered down before carrier 1 If errors exist because of the improper power down no action is required Check modules and replace if necessary if problem persists check processor 000C SLOT STREAM CNT EXCEEDED Slot generated excessive interrupts or The system was powered down incorrectly for example carrier 2 was powered down before carrier 1 If errors exist because of th...

Page 277: ...ad No lines are assigned to E911 Partition or Adjunct No physical line is connected to the system the network or the E911 Adjunct Do the following Make sure the proper number of trunks are assigned to E911 Partition or Adjunct Assign lines to E911 Partitions or Adjunct Check that ground start or loop start trunks are connected to the E911 Adjunct Check the network interface connection When the con...

Page 278: ... the disconnection of the trunk cable This error condition has caused an E911 Adjunct alarm and the trunks connected to the E911 adjunct are in the Trunk Maintenance Busy state Check the E911 adjunct to make sure it is in working condition Check the cable connections to this unit The alarm and Trunk Maintenance Busy state automatically clear when the E911 adjunct returns to normal operation 7802 S...

Page 279: ...blem persists check module If the M1000 software was upgraded no action is required 00DE MERLIN Messaging System M1000 software was upgraded If the M1000 software was upgraded no action is required 7801 The MERLIN Messaging System M1000 reset at 2 00 am or the MERLIN Messaging System software was upgraded If the M1000 software was upgraded no action is required Table 9 2 Error Code Descriptions Co...

Page 280: ... of the following can occur The trunk may automatically clear if the line is seized for an outgoing call Manually seize the trunk by dialing 03 and dialing some digits The trunk may automatically clear if the line is used for an incoming call The error message is dropped and the trunk clears For an E911 Adjunct trunk do the following Check the connections on the E911 adjunct If the situation is co...

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