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BELL LABS INNOVATIONS Lucent Technologies INTUITY MAP/5 Installation Manual Download Page 141

Basic Troubleshooting

Issue 4.0 October 1996

11-3

Screen Failure (No Display)

Is the monitor turned on? Is the screen brightness knob (under the front edge of
the monitor) turned down?

!

DANGER:

Never open the monitor case. The monitor CRT retains very high voltage
levels, even after the power is turned off. Refer all monitor service to a
qualified service technician.

Keyboard Failure (No Response)

Is the keyboard cable plugged in? Turn off the system unit and plug in the
keyboard.

!

CAUTION:

Do not plug or unplug the keyboard while the power is turned on.

Is the keyboard frozen? Check the keyboard cable and plug, then reboot the
system.

Operating System Booting Failure

Booting from a floppy diskette: Is a nonbootable diskette in the diskette drive?
Remove and replace the diskette and try again.

Booting from a fixed disk: Is the operating system loaded on your disk?

Printer Failure

■

Is the printer power on?

■

Is the printer cable plugged in?

■

Is your application configured for the correct printer type?

■

Is your printer configured properly?

■

Is the printer out of paper or jammed? Check the printer’s operating panel
lights.

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Summary of Contents for Lucent Technologies INTUITY MAP/5

Page 1: ...INTUITY MAP 5 Hardware Installation 585 310 146 Comcode107856882 Issue 4 October 1996 ...

Page 2: ... to the public switched network when Answered by the called station Answered by the attendant Routed to a recorded announcement that can be administered by the CPE user This equipment returns answer supervision signals on all DID calls forwarded back to the public switched telephone network Permissi ble exceptions are A call is unanswered A busy tone is received A reorder tone is received Canadian...

Page 3: ...Considerations 1 3 Space Requirements 1 4 Power Requirements 1 5 Site Prewiring for Pinout Connections 1 8 Telephone Line Connections Tip Ring Circuit Card 1 8 Connecting the Tip Ring Lines 1 8 Cable Connection Using the Line Splitter 1 10 Making Asynchronous Connections Multi Port Serial Card 1 12 Using COM1 for Asynchronous Connections 1 12 Optional Multi Port 8 ports Serial Card 1 13 Using Mode...

Page 4: ...Tools and Test Equipment 2 6 Saving Packing Materials 2 7 Unpacking the System 2 8 Locating Key Components on the MAP 5 2 9 The Back of the Chassis 2 10 Chassis Cooling System 2 10 3 Connecting Peripherals and Powering Up 3 1 Connecting the Keyboard and Monitor 3 2 Connecting the Monitor 3 2 Connecting the Keyboard 3 4 Connecting the Printer 3 6 Connecting a Modem or Data Module 3 7 Connecting the...

Page 5: ... 12 Entering System Setup 3 12 Moving Within the Setup Screens 3 15 Basic System Configuration 3 16 Advanced System Configuration 3 17 System Security Setup Screen 3 19 4 Configuring the System 4 1 MAP 5 Hardware Component Descriptions 4 2 Configuration Rules 4 3 Circuit Card Slot Locations 4 5 Circuit Card Configuration Rules 4 5 Resource Assignments 4 7 5 Getting Inside the Computer 5 1 Shutting...

Page 6: ...ing the T R Card in the MAP 5 7 3 8 Installing Optional Feature Circuit Cards 8 1 Installing a Multi Port Serial Card 8 1 Setting the Resource Options 8 2 Installing an ACCX AYC22 Card 8 3 Setting the Resource Options 8 3 Installing a General Purpose Synchronous Controller AT E 8 5 Setting the Resource Options 8 5 Installing a DCIU Circuit Card 8 8 Setting the Resource Options 8 8 Ethernet LAN Int...

Page 7: ...0 8 Adding Memory 10 12 Removing the 16 MB SIMM 10 14 Installing the 4 MB SIMM 10 15 Installing the 16 MB SIMM 10 16 11 Finishing Up 11 1 Basic Troubleshooting 11 1 Complete a Visual Inspection 11 2 Verify Your Configuration 11 2 Check All Cables 11 2 Check All Circuit Cards 11 2 Screen Discoloration 11 2 Screen Failure No Display 11 3 Keyboard Failure No Response 11 3 Operating System Booting Fai...

Page 8: ...M for Switch Connections B 2 Connecting the Lucent Intuity System to G2 and System 85 R2V4 Using Duplicated Common Control via an IDI B 4 Connecting Lucent Intuity System to G2 and System 85 R2V4 Using an IDI B 5 Connecting Lucent Intuity System to the G3r via an IDI B 6 Connecting Lucent Intuity System to Most Lucent Switches via an IDI B 7 Connecting Lucent Intuity System to Most Lucent Switches...

Page 9: ...Terminal DCE Port Via ADUs B 19 Connecting Lucent Intuity COM1 to a Distant Data Module via a 7400A B 20 Connecting Lucent Intuity COM1 to a 615 Terminal or Other DTE Device via a Null Modem B 21 Making a Direct Connection from Lucent Intuity COM1 to a 715 Terminal or Other DCE Device B 22 Connecting Lucent Intuity Multi Port Card to Customer Equipment via a Modem B 23 Connecting the Lucent Intuit...

Page 10: ...rds C 8 Installing a Circuit Card C 9 Removing the Auxiliary Housing C 10 Replacing the Auxiliary Housing C 13 Replacing the System Board C 13 Removing the System Board C 14 Installing the System Board C 17 Reconnecting System Board Cables C 20 Replacing the Battery C 23 Removing Replacing the Second Hard Drive or Mounting Bracket C 24 Removing Replacing the Peripheral Bay Drive Housing C 26 Repla...

Page 11: ...Contents Issue 4 0 October 1996 xi ABB Abbreviations ABB 1 GL Glossary GL 1 IN Index IN 1 ...

Page 12: ...Contents xii Issue 4 0 October 1996 ...

Page 13: ...ces from Lucent Technologies include Field support Technical Service Center TSC or NSAC Field support International Technical Assistance Center ITAC and Centers of Excellence COE Provisioning project managers Sales and Technical Resource Center National Technical Marketing Helpline personnel Factory assemble load and test ALT personnel Prerequisite Skills and Knowledge We assume that the primary u...

Page 14: ...ces for additional circuit cards and hardware components Chapter 5 Getting Inside the Computer This chapter describes how to power down the system or perform a soft shutdown how to remove and replace the front panel and top cover of the MAP 5 how to unlock the MAP 5 and describes the location of internal and external components Chapter 6 Installing Circuit Cards Introduction and Types This chapter...

Page 15: ...res or replacement parts Appendix B Cable Connectivity This appendix details the external connectivity and cabling for connections to Lucent Technologies switches networks and distant terminals and modems Appendix C MAP 5 Hardware Replacement This appendix describes how to remove and replace primary components on the MAP 5 These include circuit cards hard disk drives floppy disk drive tape drive S...

Page 16: ...ation Checklist 585 310 161 If you need to add circuit cards or additional hardware to an ALT system refer to chapters in this book beginning with Chapter 4 Conventions Used The following conventions were used in this book Rounded boxes represent keyboard keys that you press For example an instruction to press the enter key is shown as follows Press Square boxes represent phone pad keys that you p...

Page 17: ...inistration option to display the Voice System Administration menu From that menu you would select the Voice Equipment option to display the Voice Equipment screen Related Resources In addition to this document you may need to reference the following docu ments Document Document Number Issue INTUITY Release 3 0 System Description 585 310 232 1 or later INTUITY Documentation Guide 585 310 540 2 or ...

Page 18: ...anagement System Specifications 585 310 234 1 or later INTUITY Call Accounting System User Guide 585 310 728 1 or later INTUITY Call Accounting System Quick Reference 585 310 729 1 or later INTUITY Intro Voice Response and Addenda 585 310 716 1 or later INTUITY Message Manager Release 4 User s Guide 585 310 743 1 or later INTUITY Message Manager Release 4 1 Getting Started Available late 1996 585 ...

Page 19: ... Reference 585 300 706 1 or later Voice Messaging Business Card Stickers 585 304 705 2 or later INTUITY AUDIX R3 3 Voice Messaging Subscriber Artwork Package 585 310 735 1 or later INTUITY AUDIX R3 3 Voice Fax Messaging Quick Reference Canadian French 585 310 734FRC 1 or later INTUITY AUDIX R3 3 Voice Fax Messaging Quick Reference British English 585 310 734ENB 1 or later INTUITY AUDIX R3 3 Voice ...

Page 20: ...rademark of Lucent Technologies INTUITY is a trademark of Lucent Technologies MD110 is a registered trademark of Ericsson Inc MEGAPLEX is a trademark of Equinox System Inc MEGAPORT is a trademark of Equinox Systems Inc Meridian is a trademark of Northern Telecom Limited MERLIN LEGEND is a registered trademark of Lucent Technologies Microcom Networking Protocol is a registered trademark of Microcom...

Page 21: ...rademark of Phillips Screw Company Rolm is a registered trademark of International Business Machines SL 1 is a trademark of Northern Telecom Limited softFAX is a registered trademark of VOXEM Inc TMI is a trademark of Texas Micro Systems Inc UNIX is a registered trademark of Novell in the United States and other countries licensed exclusively through X Open Company Limited VOXEM is a registered tr...

Page 22: ...ing it and urge you to complete and return a reader comment card If the reader comment card has been removed send your comments to Lucent Technologies Inc Product Documentation Room 22 2H15 11900 North Pecos Street Denver Colorado 80234 Please include the name and order number of this document INTUITY MAP 5 Hardware Installation Issue 4 0 585 310 146 You may also fax your comments to the attention...

Page 23: ...installing the MAP 5 These steps include Verifying environmental space and power requirements Prewiring for pinout connections Reviewing regulatory agency guidelines This information also can be found in Intuity New System Planning for Release 3 0 585 310 605 Use this chapter to verify that the site is ready for installation ...

Page 24: ... 5 as a desktop unit See Figure 1 1 Position the unit with approximately a six inch 5 2 centimeters clearance on all sides of the equipment to provide for adequate cooling The manufacturer ships preassembled MAP 5s except as noted in this book Figure 1 1 View of the Assembled MAP 5 ...

Page 25: ...em that provides adequately cooled filtered and humidity controlled air Do not install the unit in an area with high power electrical equipment Do not install telephone jacks in wet locations unless the jack is specifically designed for wet locations Provide surge protection and power backup in an area with volatile power brown outs or frequent power surges Plan cable paths between the system unit...

Page 26: ...ce the keyboard at or below elbow level Space Requirements Table 1 1 lists the weight and size of the major MAP 5 components Table 1 1 Size and Weight Of Map 5 Components Equipment Weight lbs kg Height inches cm Width inches cm Depth inches cm Base Unit 30 8 14 6 5 16 5 21 5 54 5 22 5 57 Monitor 29 13 16 40 5 18 46 19 48 5 Keyboard 6 3 2 5 6 5 8 25 21 21 5 54 5 ...

Page 27: ...thin nine feet 2 7 meters of its power receptacle Ensure that communication cables are kept separate from power cables Install communication and power cables in the United States and Canada in accordance with National Electric Codes Use only shielded cables and shielded equipment with the MAP 5 1 National Electrical Manufacturer s Association Country Continent Volts AC Required Input Power Cord Re...

Page 28: ...Preparing the Site 1 6 Issue 4 0 October 1996 Figure 1 2 NEMA 5 15 Power Cord Northern America Figure 1 3 CEE 7 Power Cord Greece Side view End view Side view End view ...

Page 29: ...Power Requirements Issue 4 0 October 1996 1 7 Figure 1 4 BS 1363 Power Cord United Kingdom Hong Kong and Singapore Figure 1 5 BS 546 Power Cord India and Singapore Side view End view Side view End view ...

Page 30: ...your applications do a large amount of flash hook transfers or if you have a large amount of AUDIX out calling channels you need to be sure that there are enough dial tone registers available You will need to ensure that switch engineering has equipped the switch to handle the additional load placed on it by Intuity Connecting the Tip Ring Lines Tip Ring T R circuit card for the MAP 5 is the IVC6 ...

Page 31: ...t card channel number Chan 3 Chan 6 Chan 2 Chan 5 Chan 1 Chan 4 1 2 3 Line 1 Line 2 Line 3 4 5 6 Line 4 Line 5 Line 6 885A Adapter 106079270 RJ25C IVC6 1 2 3 RJ25C IVC6 4 5 6 T3 T2 R1 T1 R2 R3 T6 T5 R4 T4 R5 R6 USOC RJ25C interface RJ11C 25 ft modular cord 103732582 IVC6 card AYC10 Card faceplate 1 1 2 2 3 3 4 4 5 5 6 6 USOC RJ11C interfaces with customer premise equipment ...

Page 32: ... in the 6 pin conductor modular cord WARNING There may be a magnet on the back of the 885A adapter Do not place this near a hard disk drive circuit card or floppy diskette Use Figure 1 7 and Figure 1 8 to determine how to use the line splitter Figure 1 7 885A Adapter Line Splitter for the IVC6 Tip Ring Card NOTE Record the circuit card slot number and telephone extension numbers on the 885A adapte...

Page 33: ...1 Figure 1 8 How to Use the 885A Adapter with a Tip Ring Card IN OUT 4 5 6 1 2 3 AUDIO USOC RJ25C Connect to USOC RJ11 on Customer Premise Equipment two conductor 25 ft cords IVC6 view of faceplate Interconnects USOC RJ25C between IVC6 and 885A Adapter six conductor 7 ft cords ...

Page 34: ...use asynchronous links for switch integration for non DEFINITY PBXs Using COM1 for Asynchronous Connections Two asynchronous ports COM1 Serial Port 1 and COM2 Serial Port 2 are provided on the back of every MAP 5 However the COM2 port is reserved for Lucent Technologies remote maintenance See Figure 1 9 for the location of COM1 Serial Port 1 and COM2 Serial Port 2 Figure 1 9 COM1 and COM2 Location...

Page 35: ...modular cords are provided with each multi port card for connections to adapters Modular jacks are present on the faceplate of the card See Chapter 8 of this document for a view of the multi port card These jacks connect to one of two types of 25 pin D subminiature adapters terminal printer adapter or modem adapter Use the modem adapter for modem connections or other DCE devices Use the terminal p...

Page 36: ...NAL RJ 11 DB 25 5 3 4 2 6 3K 1 2 3 7 5 8 20 TD RD Gnd CTS DCD DTR DATA OUT DATA IN Gnd Gnd CTRL IN CTRL OUT SIGNAL RJ 11 DB 25 3 5 4 2 1 6 2 3 7 8 4 6 20 TD RD Gnd DCD RTS DSR DTR FOR TERMINALS FOR MODEMS PEC 70854 DB 25 DCE Male PEC 70853 DB 25 DTE Male 1 2 3 4 5 6 6 5 4 3 2 1 CNTL OUT DATA IN Ground DATA OUT Ground CNTL IN CNTL OUT DATA IN Ground DATA OUT Ground CNTL IN MULTI PORT SERIAL CARD PE...

Page 37: ...s used Make all connections to switch integration devices for non Lucent switches by following the instructions provided with the integration device These devices are optionally available for use with the following switches Mitel Rolm Northern Telecom Meridian Northern Telecom SL 1 NEAX For other switches such as the 5ESS or DMS 100 follow connectivity information provided in the Intuity documents...

Page 38: ...agement System used to control the Intuity Lodging application Customers are responsible for obtaining a NULL modem and may order a NULL modem from Lucent Technologies or provide the NULL modem locally Figure 1 12 shows the standard NULL modem pin outs NOTE If you are installing a PMS integration through the GuestWorks server refer to the GuestWorks server Technician Handbook 555 231 103 for instr...

Page 39: ...s Version 1 only support one I channel DEFINITY G3i G3s and G3vs Version 2 can use both I channels The option must be purchased installed and administered on the switch before Intuity system administration is performed Four RS 232 ports One DCP line two I channels and two RS 232 ports Both DCP and RS 232 connections begin at a breakout box The RS 232 cable then connects through a modem to the cust...

Page 40: ... can be placed on the floor or attached to the wall The cable length allows placement up to ten feet three meters away from the MAP 5 Each RS 232 connection requires a modem See Appendix B Cable Connectivity and Chapter 3 Connecting Peripherals and Powering Up for information on how to connect modems and cables See Figure 1 13 and Figure 1 14 Figure 1 13 Making DCP Connections with a Break Out Box...

Page 41: ...ctober 1996 1 19 Figure 1 14 Making RS 232 Connections with a Breakout Box NOTE There are two versions of the breakout box available The breakout box can have either male or female RS 232 connectors The channels may be numbered in a reverse order from Figure 1 14 ...

Page 42: ... Description RS 232 Pin Direction AA Protective GND 1 BB Signal GND 7 BA Transmit Data 2 from ACCX BB Receive Data 3 to ACCX CA Request to S end 4 from ACCX CB Clear to Sen d 5 to ACCX CC Data Set Rea dy 6 to ACCX CD Data Termin al Ready 20 from ACCX CE Ring Indicator 22 to ACCX CF Carrier Detect 8 to ACCX DA Terminal Timing 24 from ACCX DB Transmit Timing 15 to ACCX DD Receive Timing 17 to ACCX ...

Page 43: ...e 3 29 Not used Not used 4 30 TXR 1 DCP port 1 transmit signal ring side TXT 1 DCP port 1 transmit signal tip side 5 31 RXR 1 DCP port 1 receive signal ring side RXT 1 DCP port 1 receive signal tip side 6 32 Not used Not used 7 33 Not used Not used 8 34 Not used Not used 9 35 Not used Not used 10 36 Not used Not used 11 37 Not used Not used 12 38 Not used Not used 13 39 Not used Not used 14 40 Not...

Page 44: ...care when making power and ground connections Regulatory Agency Guidelines Follow the installation procedures in this document to ensure compliance with the current FCC rules regarding radio frequency devices FCC Rules Part 15 and FCC rules regarding connection of terminal equipment to the telephone network FCC Rules Part 68 FCC CSA Part agency compliance label s for the MAP 5 system card and indi...

Page 45: ...uld be made by an authorized Canadian maintenance facility designated by the supplier Any repairs or alterations made by the user to this equipment or equipment malfunctions may give the telecommunications company cause to request that the user disconnect the equipment Users should ensure for their own protection that the electrical ground connections of the power utility telephone lines and inter...

Page 46: ...cations Systems declares that MAP 5 MAP 40 and MAP 100 equipment specified in this document conforms to the referenced European Union EU Directives and Harmonized Standards listed below EMC Directive 89 336 EEC Low Voltage Directive 73 23 EEC The CE mark affixed to the equipment means that it conforms to the above Directives ...

Page 47: ...roughout this book as needed when describing procedures These admonishments let you know when the actions you are about to perform can harm you or the equipment unless you follow procedural steps as listed The dangers and warnings that occur within this book are listed here as well for your information DANGER The system unit power supply contains AC voltage at levels that can cause injury or death...

Page 48: ...floppy diskettes Magnets can damage the circuitry WARNING Perform a soft shutdown of the Lucent INTUITY operating system if on line before shutting off power to the system See Chapter 5 Getting Inside the Computer for information Disconnect the power cord before opening the MAP 5 to work within it WARNING Observe proper electrostatic discharge precautions when handling computer components Wear a g...

Page 49: ...However only 30 volts are needed to damage ESD sensitive electronic components Circuit cards and packaging materials that contain ESD sensitive components are often marked with a yellow and black warning symbol Proper grounding techniques prevent the discharge of damaging static electricity from your body into these ESD sensitive components during handling There is no quick method of testing for E...

Page 50: ...Getting Started 2 4 Issue 4 0 October 1996 Figure 2 1 How to Hold a Short Circuit Card ...

Page 51: ... other synthetic materials such as polyester clothing Do not hand circuit cards to another person unless that person is grounded at the same potential level Hold devices such as a hard disk floppy drive or streaming tape as you would a large circuit card The ESD sensitive area of these components is located on the bottom surface Electronic Component ESD Sensitive Areas ...

Page 52: ...nd Test Equipment To assemble and disassemble the MAP 5 hardware you may need the following tools Medium width flat blade screwdriver No 2 Phillips screwdriver Small pair of needle nose pliers A sharp pointed instrument such as a pen Do not use a lead pencil point The graphite can damage a circuit card causing problems such as electrical shorts Anti static grounded wrist strap Anti static grounded...

Page 53: ...shipping cartons for the keyboard and monitor If you have ordered multiple MAP 5s saving one carton and packing materials should be sufficient CAUTION The manufacturer does not accept liability for a damaged unit if the unit is not returned in the original packing materials and carton The carton has been designed to ensure product warranty and to prevent damage If you do need to return a MAP 5 com...

Page 54: ...f anything is missing or damaged contact your technical support center immediately You should have the following items INTUITY MAP 5 Hardware Installation 585 310 146 this document INTUITY Installation Checklist 585 310 161 system unit system unit power cord two keys for the system unit case lock keyboard with attached cable and user s guide monitor with power cord cable and user s guide two blank...

Page 55: ...ormation describing the MAP 5 hardware see INTUITY Release 3 0 System Description 585 310 232 Figure 2 3 Locating MAP 5 Components Auxilliary housing Keyboard connector Lock Reset button Power switch Floppy disk drive 1st hard disk drive Tape drive Peripheral bay Power supply 2nd drive mounting bracket 2nd hard disk drive optional Reset switch mounting tab System board Circuit card slot locations ...

Page 56: ... component to malfunction Maintain a six inch 15 2 centimeter clearance around the unit so that air can circulate Keep the covers closed on the MAP 5 when you are not working inside the platform in order for the cooling system to function properly 8 7 6 5 4 3 2 1 Serial port 1 connector COM1 Serial port 2 connector COM2 SCSI connector optional Printer connector Monitor power connector Video connec...

Page 57: ...ling Connecting the System to the Power Supply Accessing the CPU Setup Screens CAUTION Do NOT cable the ethernet LAN card prior to powering up in order not to disturb the customer s existing LAN In order for all other software to function properly all cable connections to peripherals switches networks etc should be made prior to powering up the system 3 Connecting Peripherals and Powering Up ...

Page 58: ...ugging them into a power strip with built in surge protection 1 Check that the system power switch and monitor power switch below the right front edge of the screen are turned off The MAP 5 power switch is pushed in slightly if on The monitor power switch is marked with a 1 and 0 If the 1 is pushed in the monitor power is on 2 Verify that the voltage selector switch see Figure 3 1 is set to 115V f...

Page 59: ...e monitor The cord with the shielded pins that match the monitor power connector is the correct cord to use The second cord is used to plug the monitor directly into the AC outlet if it becomes necessary to do that 7 Plug the other end of the monitor power cord with the shielded pins into the monitor power outlet on the rear of the unit See Figure 3 1 8 See Table 3 1 if you need to know pin signal...

Page 60: ...is marked with a picture of a keyboard See Figure 3 2 Figure 3 2 Keyboard Connector Location MAP 5 Front View NOTE Figure 3 2 illustrates the front of the MAP 5 after the front sliding panel has been removed Mouse connector not used Keyboard connector Power switch Reset button Tape drive 1st hard disk drive Floppy disk drive Hard disk indicator amber LED Power indicator green LED ...

Page 61: ... to align the arrow or triangle with the small bump on the side panel near the socket before inserting the plug 3 Refer to Table 3 2 for keyboard connector pinouts You have completed this procedure Table 3 2 Keyboard Connector Pinouts Pin Number Signal 1 Data 2 Reserved 3 Ground 4 5 Volts 5 Clock 6 Reserved ...

Page 62: ... again should the printer need to be returned for any reason The printer document should be located in the top of the box Please read to determine how to unpack the printer 2 Install the ribbon cassette and paper as shown in your printer document 3 Ensure that the ON OFF switch of the printer is OFF 4 Set the options as described in your printer document Table 3 3 Parallel Port Printer Pinouts Pin...

Page 63: ...s procedure Connecting a Modem or Data Module A modem can be used in the following situations Connection to the multi port serial card or COM1 to enable remote access Location at a remote site for connection between a remote terminal and the network Connection to the MAP 5 if using COM2 to enable remote login for Lucent Technologies remote maintenance Connection to the ACCX circuit card breakout b...

Page 64: ... hardware installation guides for illustrations and additional information 1 Attach an RS 232 cable M25B to COM1 2 Attach the other end of the RS232 cable to the 7400A 3 Make your remaining connections You have completed this procedure Connecting the 7400A to the Multi Port Serial Card Use the following procedure to connect the 7400A to the serial card See Appendix B Cable Connectivity in the Luce...

Page 65: ...ministration then System Management then UNIX Management then Modem Terminal Administration then Install Modem Terminal Software The Install Modem Terminal screen pops up for the user to assign the Device Serial Port Number and Speed 3 Set Device to modem 4 Set Serial Port Number to the appropriate port which is dev tty00 or dev ttysaa dev ttysah etc 5 Set speed to 9600 4800 2400 1200 or 19200 The...

Page 66: ... the sections below to install the 3820 Physically Connecting the 3820 Modem To physically connect the 3820 modem to the hardware platform follow the steps below 1 Connect a 9 25 pin adapter to the 9 pin COM2 Serial Port 2 on the back of the MAP 5 2 Use a 25 8 pin adapter to complete the connection between the 9 pin COM2 Serial Port 2 and the 8 pin modular cable that comes with the 3820 modem conn...

Page 67: ...n found in Chapter 1 Preparing the Site Make cable connections using information in Appendix B Cable Connectivity Connecting the System to the Power Supply A dedicated line should be provided for the MAP 5 Use the following procedure to ensure that the system is connected properly to the power outlet and is receiving power 1 Plug one end of the MAP 5 power cord into the AC input on the rear of the...

Page 68: ...tion should you need to verify that your setup is correct The setup screens should not be changed unless they do not match the setup screens shown in this section The 486 CPU setup menus include BIOS Utility the main menu which appears when you first enter system setup and displays the following menu choices System Configuration System Security System Configuration the submenu which offers the fol...

Page 69: ...ng Memory Cache On RAM BIOS Disable Video RAM press simultaneously NOTE If you wait too long and the system starts to come up allow it to finish coming up Then press the reset switch shown in Figure 3 2 and retry the procedure The setup main menu appears as shown below Figure 3 3 The 486 CPU Setup Main Menu Select System Configuration from the main menu The following screen appears CONTROL ALT ESC...

Page 70: ...ion Verify peripheral device and communications parameters Advanced System Configuration Verify shadow RAM cache and system speed System Configuration Basic System Configuration Advanced System Configuration WARNING The following parameters in the Advanced System Configuration depend on CPU in use Press F9 to set the default value for the best system performance The system may hang if any of these...

Page 71: ... do this Move the highlight bar up to the selection you want to make Move the highlight bar down to the selection you want to make Select the item you have highlighted Move forward to change a setting Move backward to change a setting Return to the first page of a 2 page screen Go to the second page of a 2 page screen Do NOT use Do NOT use Exit to a previous menu or exit from system setup if you a...

Page 72: ...tem setup screen shown here Set the date and time using the software and menu procedure described in INTUITY Platform Administration and Maintenance for Release 3 0 585 310 557 Basic System Configuration Page 1 Date 04 01 94 Time 12 02 41 Diskette Drive A 1 44 MB 3 5 inch Diskette Drive B None Sector Landing Write Cylinder Head Track Zone Precomp Fixed Disk 0 0 MB None Fixed Disk 1 0 MB None Base ...

Page 73: ...y Test Enabled Move Highlight Bar Change Setting PgDn PgUp Move Screen F9 Default Setting F10 Bootable Setting Exit ESC PgUp F9 F10 Advanced System Configuration Page 1 Shadow RAM F0000h FFFFFh System BIOS Enabled C0000h C7FFFh Video BIOS Enabled C8000h CFFFFh Disabled D0000h D7FFFh Disabled D8000h DFFFFh Disabled E0000h E7FFFh Disabled E8000h EFFFFh Disabled System Cache Enabled F000h FFFFFh Syst...

Page 74: ...box asks if you want to save the settings you have changed Move the highlight to Yes and press Advanced System Configuration Page 2 SCSI BIOS BASE Address 0D8000H SCSI Synchronous Negotiation Enabled SCSI IRQ Channel IRQ 11 SCSI IO Address 340H Move Highlight Bar Change Setting PgDn PgUp Move Screen F9 Default Setting F10 Bootable Setting Exit ESC ESC RETURN ...

Page 75: ...n as with the others to verify that setup is correct Figure 3 9 System Security Screen System Security Page 1 Disk Drive Control Diskette Drive Normal Fixed Disk Drive Normal System Boot Drive Auto On Board Communication Ports Serial Port 1 Enable COM1 25 Pin Serial Port 2 Enable COM2 9 Pin Parallel Port Enable 378h Setup Password None Power on Password None Move Highlight Bar Select Exit RETURN E...

Page 76: ...Connecting Peripherals and Powering Up 3 20 Issue 4 0 October 1996 ...

Page 77: ...are Component Descriptions Configuration Rules Circuit Card Slot Locations Resource Assignments Peripheral bay locations Use this chapter if you need to know information regarding the hardware components or how to configure the system when adding cards 4 Configuring the System ...

Page 78: ... on system board 16 MB SIMM Total 20 MB Floppy Drive 3 5 1 44 MB Hard Drive 1 GB SCSI half height up to two Tape Drive 2 GB SCSI Bus interface with USL UNIX System Laboratory compatible UNIX driver Small Computer System Interface SCSI Video interface Super VGA supports color monitor Keyboard interface IBM PS 2 Power supply 20 Amps at 5 volts 100 Watts 5 Amps at 5 volts 2 5 Watts 8 Amps at 12 volts...

Page 79: ...dditional two remote access ports For systems using Lucent Intuity Lodging the Property Management system PMS automatically configures the first available serial port other than COM2 as the PMS link port NOTE Remote administration for the customer is available as a separately ordered package that includes modems the UNIX System V Release 4 2 Multi user package if not already purchased for networki...

Page 80: ...orts a local printer Message Manager requires the installation of a TCP IP ethernet card SID integrations require the multi port serial card One hour of speech which is coded at 16 Kbits second uses 7 2 MBs of hard disk Hours of speech are sold in five hour 36 MB increments ...

Page 81: ...tions Three circuit cards must always occupy the same slots Slot 2 Ethernet LAN The second slot is obstructed by SIMM modules Only a half length card can fit in this slot The LAN card is half length Slot 5 Video controller Slot 8 Reserved for remote maintenance Use the following rules when assigning cards to slots 1 3 4 6 and 7 Place IVC6 cards in reverse order starting at the highest available sl...

Page 82: ...nd card installed T R 6 analog channels 7 Future use remote maintenance reserved for Lucent Technologies remote maintenance 8 Table 4 2 Example of MERLIN LEGEND Circuit Card Configuration Circuit Card Card Use Slot Multi port serial 8 asynchronous serial ports 1 Ethernet LAN local area network connections message manager 2 ACCX networking 3 IVC6 third card installed T R 6 analog channels 4 Video c...

Page 83: ...F 32 KB required System BIOS E0000 EFFFF 64 KB required IVC6 2 or 9 X00 X1F where X 1 3 5 7 9 B D E cards 0 1 Reserved for remote maintenance 3 180 2F8 2FF CC000 CCFFF Serial Port 2 3 2F8 2FF Serial Port 1 4 3F8 3FF Parallel printer port 7 378 37F Floppy drive 6 3F0 3F7 DMA 2 ACCX card 5 X40 X4F where X 1 3 5 6 7 9 Multi port serial card D0000 D1FFF D2000 D3FFF GP synch card 12 240 24F D4000 D7FFF...

Page 84: ... to IRQ9 IRQs 3 4 and 7 are allocated for the asynchronous and parallel printer ports on the CPU and can be re used IRQ 13 is reserved for a math co processor Brackets are used to indicate any of the included values are allowable Where multiple cards of the same type are used IRQs are common for all but I O ports and RAM address are unique ...

Page 85: ...oving any system unit covers turn off the system and unplug the power cord from the AC outlet Shutting Down the System If the system has been operating you should perform a backup of the system and then complete a soft shutdown of the system prior to turning off power Refer to the Intuity Platform Administration and Maintenance for Release 3 0 585 310 557 for instructions on how to back up the sys...

Page 86: ...At the login prompt enter craft The system responds with Password 4 Enter the password provided with the system if this shutdown is occurring after a new installation Or contact the Remote Maintenance Center for the correct password The system responds with TERM AT386 The system is showing the default terminal type 5 Press to accept the AT386 default The system displays the Lucent Intuity Administ...

Page 87: ...ponds Enter y to continue no to quit 9 Enter y to continue the shutdown The system responds voice system is not running Shutdown started Month date time year INIT New run level 0 The system is coming down Please wait The system is down Press CTRL ALT DEL to reboot your computer 10 Press the power switch to power off the system You have completed this procedure Continue with the next procedure to g...

Page 88: ...ming AC line Also disconnect keyboard and monitor cords 2 Place the system unit on its rear panel The bottom of the unit should face toward you The front panel latches should also face you 3 Push inward and upward on the two front panel latches to release the bottom edge of the front panel See Figure 5 1 The front panel is flexible enough for you to press one latch and then the other 4 When the bo...

Page 89: ...Removing the Front Panel Issue 4 0 October 1996 5 5 Figure 5 1 Removing the MAP 5 Front Panel Tab slots Tabs ...

Page 90: ...ocked position A case lock is located in the top center of the front of the unit If necessary refer to Figure 5 3 for the location of the lock Keys are included with the system The case lock must be in the open position in order to remove the top cover 2 Press the holding tabs outward while pushing the top cover away from you See Figure 5 2 The locking tabs are located on either side of the front ...

Page 91: ...Removing the Front Panel Issue 4 0 October 1996 5 7 Figure 5 2 Removing the Top Cover on the MAP 5 Top cover holding tabs Top cover holding tabs ...

Page 92: ...inside the system unit Figure 5 3 Locating Key Components Inside the MAP 5 Auxilliary housing Keyboard connector Lock Reset button Power switch Floppy disk drive 1st hard disk drive Tape drive Peripheral bay Power supply 2nd drive mounting bracket 2nd hard disk drive optional Reset switch mounting tab System board Circuit card slot locations 1 2 3 4 5 6 7 8 ...

Page 93: ...Lock the system unit by inserting the key into the lock and turning clockwise to the locked position 5 Place the unit on its rear panel The bottom of the unit will be facing you 6 Align the front panel with the front of the unit and hook the top flanges of the panel underneath the top cover 7 Lower the panel and snap into position so that the panel latches have caught 8 Return the unit to its corr...

Page 94: ...Getting Inside the Computer 5 10 Issue 4 0 October 1996 ...

Page 95: ...ion which applies to the installation of all circuit cards though additional steps may be required for some Other circuit card chapters refer you back to this generic installation procedure See Chapter 7 through Chapter 9 for information on the circuit cards you want to install These chapters describe how to set addresses and jumpers as well as any specific procedures on installation 6 Installing ...

Page 96: ... System to determine where the circuit cards can be located in the MAP 5 as well as which circuit cards your system can accommodate The MAP 5 is equipped with a backplane providing 8 slots or circuit card mounting positions The slots are numbered 1 through 8 with position 8 located next to the power supply Tip Ring Circuit Cards AYC10 Tip ring circuit card s are required for the MAP 5 These cards ...

Page 97: ...ows Lucent Intuity MAP 5 connection to customer s LAN Do NOT use the driver package included with the card Do NOT cable the LAN before powering up Can install only one card See Chapter 8 for detailed information on optional feature cards Standard MAP 5 Circuit Card The standard MAP 5 circuit card is required for basic platform functionality The manufacturer always equips the MAP 5 with these cards...

Page 98: ...it card Read specifics for each card in the following chapters 1 Verify that the card is on site and appears to be in usable condition that is no obvious shipping damage etc 2 Refer to Chapter 4 Configuring the System to confirm that it is the correct type of card for that slot or to determine in which slot the card should be placed This is not necessary if you are replacing a card and not adding ...

Page 99: ...and the backplane slot position The card is now next to the expansion slot Move the card until it touches the slot 13 Place your thumbs flat on the edge of the card over the connector and push it into the backplane slot Firmly push on the card until it is completely seated 14 Reinstall any internal and or external cable assemblies that were previously removed making sure the cable connector pin 1 ...

Page 100: ...Installing Circuit Cards Introduction and Types 6 6 Issue 4 0 October 1996 ...

Page 101: ...resource options located on the card prior to installing any of the cards Use Figure 7 1 and Figure 7 2 to do so WARNING Observe proper electrostatic discharge precautions when handling computer components Wear a ground wrist strap against your bare skin and connect to an earth ground There is one switch bank located on the IVC6 AYC10 circuit card The switch settings on this bank must change for e...

Page 102: ...nstalling Tip Ring Circuit Cards 7 2 Issue 4 0 October 1996 Figure 7 1 IVC6 AYC10 T R Card and Switch Location 8 pin modular jacks Audio input Audio output Rocker switches see IVC6 switch setting figure ...

Page 103: ...an be set either open or closed Placing the T R Card in the MAP 5 After setting the switches follow the steps under General Steps for Circuit Card Installation to place the card in the MAP 5 Use pinout and cable information found in Chapter 1 Preparing the Site Base I O address 100 Hex IVC6 T R 0 First card installed Base I O address 200 Hex IVC6 T R 1 Second card installed Base I O address 300 He...

Page 104: ...Installing Tip Ring Circuit Cards 7 4 Issue 4 0 October 1996 ...

Page 105: ...n RJ 11 modular jack Adapters convert the modular jacks to RS 232 connectors Use one adapter for each device to be connected All eight ports can be used for modem or terminal or printer connections See Chapter 1 Preparing the Site for information regarding the types of adapters to use and the pinouts required for the modular jacks and adapters See Appendix B Cable Connectivity for information on h...

Page 106: ...teps for Card Installation referring below for specific information about the multi port serial card Setting the Resource Options The multi port serial card is shown in Figure 8 1 Verify that no jumpers are set on this card Figure 8 1 Multi Port Serial Card ttysaa ttysab ttysac ttysad ttysae ttysaf ttysag ttysah Do not use jumpers Each port is a 6 wire RJ 11 jack ...

Page 107: ...aring the Site and Appendix B Cable Connectivity for additional information on how to cable the ACCX card WARNING Observe proper electrostatic discharge precautions when handling computer components Wear a ground wrist strap against your bare skin and connect to an earth ground Follow the steps under General Steps for Circuit Card Installation on page 6 4 referring to the information below for swi...

Page 108: ...e Circuit Cards 8 4 Issue 4 0 October 1996 Figure 8 2 ACCX Networking Card Figure 8 3 Switch Settings for the ACCX Networking Card Switch see ACCX switch setting figure 78 pin D sub connector Base I O address 140 hex ACCX AYC22 ...

Page 109: ...your bare skin and connect to an earth ground Follow the steps under General Steps for Circuit Card Installation referring to the following information for switch and jumper settings Setting the Resource Options Figure 8 4 illustrates the GP Synch card and the location of jumpers Note that only two sets of jumpers must be set the Port A jumper and the I O base address jumper The Port A jumper requ...

Page 110: ...g Optional Feature Circuit Cards 8 6 Issue 4 0 October 1996 Figure 8 4 GP Synch Card with Jumper Locations See Port A DTE jumper figure RS 232C 25 pin connector J1 J2 J3 J4 J5 See I O Base Address jumper figure ...

Page 111: ...per Settings Port A jumpers on the GP Synch card require a different type of strap in order to set the jumpers See Figure 8 6 to set these jumpers Figure 8 6 How to Set the Port A Jumpers on the GP Synch Card 4 5 6 7 8 9 0 1 2 3 4 5 Do not use these jumpers I O Base Address Dx240 Dx24F factory default J1 J2 J3 J4 J5 ...

Page 112: ...ch circuit card See Installing a General Purpose Synchronous Controller AT E above for information about the GP Synch circuit card Setting the Resource Options The DCIU circuit card connects to Lucent Technologies switches through a X 25 link Figure 8 7 shows the DCIU circuit card The DCIU circuit card contains no jumpers or switches that you must set before you install the circuit card The DCIU c...

Page 113: ...Installing a DCIU Circuit Card Issue 4 0 October 1996 8 9 Figure 8 7 DCIU Circuit Card dciu KLC 080696 M M gender changer connector LED green ...

Page 114: ...tem to determine slot location if this information has not been provided by your project manager See Figure 8 8 for jumper setting location The LAN card may be either Version 1 or Version 2 Match the circuit card to the drawing Version 1 requires that resource options be set Version 2 does not have any jumpers or switches CAUTION Do NOT cable the LAN card until after the system has been powered up...

Page 115: ...erface Card with Jumper Location Configuring the LAN Card Refer to the Software Installation for Release 3 0 585 310 160 for information about configuring and administrating the LAN Setting the Resource Options Version 1 Switches There are no switches to set on the LAN card W 1 1 2 3 4 5 ...

Page 116: ...n of W1 The jumper should already be located on jumper 1 The Lucent Intuity software configuration is as follows IRQ 10 I O base address 280 RAM base address C8000 The jumper default setting for W1 is 1 which configures the card to be software programmable beginning at the default settings Figure 8 9 illustrates the placement of the jumper Figure 8 9 LAN Card Software Programmable Jumper Setting W...

Page 117: ... October 1996 8 13 Setting the Resource Options Version 2 Version 2 does not require that any jumpers or switches be set Refer to the Figure 8 10 below to verify that you are instating Version 2 Figure 8 10 The LAN Interface Card Version 2 ...

Page 118: ...talling Circuit Cards Introduction and Types to install the LAN card in the MAP 5 Cabling Do NOT cable the LAN before powering up You must do the following in order to cable the LAN Install the card Power up the system Administer the TCP IP Power down the system Cable the LAN Power up the system Use the Intuity Software Installation for Release 3 0 585 310 160 guide to administer the TCP IP and po...

Page 119: ...a card Standard MAP 5 circuit cards is the video controller card Installing a Video Controller Card The video controller card in Figure 9 1 shows the jumper and switch locations WARNING Observe proper electrostatic discharge precautions when handling computer components Wear a ground wrist strap against your bare skin and connect to an earth ground 9 Installing Standard MAP 5 Circuit Cards ...

Page 120: ...roller Card Switch and Jumper Locations Setting Jumpers on the Video Card Currently there are no jumpers required for installation on the video controller card Use Figure 9 2 for verification Figure 9 2 Video Controller Card without Jumpers J1 see video controller jumper setting figure J1 ...

Page 121: ...rist strap on your bare skin and connect to a ground The procedure assumes that you have performed a soft shutdown of the system removed cables and power and removed the top cover and front panel Refer to Chapter 5 Getting Inside the Computer Follow the steps below to add the SCSI expansion kit 1 On the rear panel of the system unit next to the Printer Port connector there is a cutout for the SCSI...

Page 122: ...d The side of the ribbon cable with the colored tracer wire should be up and should connect to the matching pins with the colored tracer wire next to the roman numerals I and II printed at one end of the row of pins Figure 10 1 SCSI Cable Connector Locations 4 Replace the front panel and top cover and reconnect cables and power if you have completed work within the computer You have completed this...

Page 123: ...ttings Bay location Readying the MAP 5 for Disk Installation 1 Notify the switch administrator s that you are disconnecting the system if you are currently connected to the network They will ask you which extensions are affected 2 Perform a soft shutdown of the system See Chapter 5 Getting Inside the Computer 3 Turn off the front panel power switch and remove the incoming power line Also disconnec...

Page 124: ...information 6 Remove the second hard drive mounting bracket See Figure 10 2 a Remove the four screws holding the mounting bracket b Lift the mounting bracket out of the way Figure 10 2 Removing the Second Hard Drive Housing or Mounting Bracket Harddrivehousing or mountingbracket Power supply Tapedrive grounding strap Peripheral bay or drivehousing ...

Page 125: ...e circuitry up 4 Refer to the following figures and verify that all jumpers are correctly positioned The drive will be either a 1 Gbyte comcode 407340959 or a 2 Gbyte comcode 407596857 drive Remember that jumper settings for the SCSI ID change for each disk installed The SCSI ID jumper settings for the second disk installed are different than those for the first disk installed 5 Correct jumper set...

Page 126: ... Figure 10 3 Jumper Locations for 1 GB Hard Disk Drive Comcode 407340959 Figure 10 4 Jumper Settings for 1 Gbyte Second Hard Disk JP1 JP2 JP3 JP4 JP5 JP6 JP7 Disable TI negotiation Enable terminator Disable unit attention Disable auto spin up SCSI device ID ...

Page 127: ...ber 1996 10 7 Figure 10 5 Jumper Locations on the 2 Gbyte Hard Disk Drive Comcode 407596857 Figure 10 6 Jumper Settings for the Second 2 Gbyte Hard Disk Drive Installed SCSI ID 1 drinori CJL 100396 Jumper locations 1 3 5 7 9 11 13 15 17 19 21 23 SCSI ID ...

Page 128: ...ound 1 Mount the second hard drive component side down with two screws on each side of the mounting bracket as shown in Figure 10 7 Figure 10 7 Mounting the Second Hard Disk in the Mounting Bracket 2 To replace the mounting bracket place it over the power supply and secure it with the four mounting screws Ensure that the tape drive grounding strap is secured under the front outside mounting screw ...

Page 129: ...both directions b If you are installing the 1 Gbyte drive comcode 407340959 connect the SCSI ribbon to the 50 pin flat ribbon SCSI cable connector on the MAP 5 adapter card This connector is located on the same side of the card as the jumpers Figure 10 8 shows the face of the adapter card Figure 10 9 shows the SCSI cable connector assignments The colored tracer wire should be on the right as you f...

Page 130: ...d corners on the cable should be up and the red tracer wire should be on the left as you face the back of the drive 2 Connect the MAP 5 adapter card to the hard disk drive Figure 10 10 below shows the side of the MAP 5 adapter card that should be directly connected to the drive Connect the card so that the jumpers on the card face away from the body of the drive NOTE Do not set the jumpers on the ...

Page 131: ...nel and connect cables and power if you have completed work inside the computer 6 Use the Add Disk procedure in the maintenance book 7 Notify the telephone company that you are back online You have completed this procedure NOTE The manufacturer low level formats the SCSI hard disk prior to shipping You do not have to low level format the SCSI hard disk adp1000f KLC 080696 ...

Page 132: ...tions when handling computer components Attach a wrist ground strap and connect to an appropriate ground See Chapter 2 Getting Started for details The SIMM sockets are located in the left front corner of the system board parallel but opposite to the peripheral bay The 16 MB SIMM is located in the first SIMM socket the left most socket from the peripheral bay See Figure 10 11 To install an addition...

Page 133: ...Adding Memory Issue 4 0 October 1996 10 13 Figure 10 11 SIMM Socket Location on System Board 1 5 2 6 3 7 4 8 Circuit card slots SIMM sockets 486 CPU processor chip SCSI chip DALLAS real time chip 1 2 3 ...

Page 134: ...y loaded system See Chapter 5 Getting Inside the Computer 3 Turn off the power switch and disconnect the power cord Also disconnect the keyboard and video cords 4 Tag the power plugs with a note indicating that nobody other than yourself should reconnect power to this equipment 5 Remove other cabling from the parallel printer port COM1 and COM2 6 Remove the front panel and top cover See Chapter 5 ...

Page 135: ...l an additional four MB SIMM WARNING Observe proper electrostatic discharge precautions when handling computer components Wear a ground wrist strap against your bare skin and connect to an earth ground 1 Position the 4 MB SIMM in the first or most left SIMM socket at approximately a 60 degree angle with respect to the system board All SIMMS are keyed to prevent them from being inserted incorrectly...

Page 136: ...SIMM This procedure assumes you have removed the 16 MB SIMM from the first SIMM socket and installed the 4 MB SIMM in the first SIMM socket WARNING Observe proper electrostatic discharge precautions when handling computer components Wear a ground wrist strap against your bare skin and connect to an earth ground 1 Position the 16 MB SIMM in the middle SIMM socket at approximately a 60 degree angle ...

Page 137: ...panel See Chapter 5 Getting Inside the Computer for more information on replacing the dress covers b Reconnect the power cord keyboard and monitor c Replace the parallel port printer and COM1 and COM2 connectors on the rear of the unit d Reconnect the phone lines or trunk connections e Power up the computer You have completed this procedure NOTE The quantity of installed memory is sensed automatic...

Page 138: ...Installing Optional Hardware 10 18 Issue 4 0 October 1996 ...

Page 139: ...s you cannot resolve as a field service representative call In the United States and Canada contact the Technical Support Center TSC at 1 800 562 8349 Outside of the United States and Canada contact your Lucent Technologies representative or Lucent Technologies authorized distributor The suggestions below resolve the majority of installation problems and are further explained in the sections that ...

Page 140: ...connected Ribbon cables are especially fragile Make sure they are not crimped or damaged in any way Keeping extra cables on hand for trouble shooting may be helpful For each ribbon cable verify that Pin 1 of the cable is matched to Pin 1 of the connector Pin 1 is usually denoted with a stripe on the side of the ribbon cable WARNING Do not reverse plug cables This can damage the system Check All Ci...

Page 141: ... plug in the keyboard CAUTION Do not plug or unplug the keyboard while the power is turned on Is the keyboard frozen Check the keyboard cable and plug then reboot the system Operating System Booting Failure Booting from a floppy diskette Is a nonbootable diskette in the diskette drive Remove and replace the diskette and try again Booting from a fixed disk Is the operating system loaded on your dis...

Page 142: ...Error Message Corrective Action Chapter Reference Bad CMOS battery Replace the clock battery module Appendix C CMOS checksum error Run SETUP and enter the correct configuration Chapter 3 Diskette drive controller error Correct the cable connections or replace the defective drive Appendix C Diskette drive error Check the power and control cable and correct any problems If the error still exists che...

Page 143: ...or If the address is within the first 4 MB replace the system board If the address is above 4 MB replace the faulty SIMM module Appendix C Memory size mismatch Run SETUP to update the CMOS RAM data Chapter 3 Non system disk or disk error Replace and strike any key when ready Insert system disk in drive A then press Pointing device error Replace system board Appendix C Pointing device interface err...

Page 144: ...ou also use a cloth Dampen the cloth with the cleaner and wipe the surface Cleaning the Keyboard Disconnect the keyboard from the MAP 5 Use a mild detergent on a damp cloth If you use a spray cleaner make sure that you also use a cloth Dampen the cloth with the cleaner and wipe the surface Cleaning the Cartridge Tape Drive To clean the cartridge tape drive use the 3M products DC 6320 or 3M DC 6150...

Page 145: ...ou remove the diskette from the disk drive CAUTION DO NOT remove a diskette from the drive when the access indicator light is on Removing the diskette while the access indicator is on can damage the diskette To remove the diskette from the disk drive press the release button after the access light goes out The diskette ejects Care of Tape Cartridges Preserve the life of cartridges by observing the...

Page 146: ...Finishing Up 11 8 Issue 4 0 October 1996 ...

Page 147: ...ing other components you want to order For additional help with determining the comcode of a component you want to order call the comcode hotline at 1 800 654 5832 Call your local service representative to place the order Table A 1 lists the components and the comcodes or ordering numbers You must have a comcode to order a component See the tables at the end of Appendix B Cable Connectivity to det...

Page 148: ... Interface 407199538 CP Serial Hi Speed 407429398 IC 16MB SIMM 407122332 IC 4MB SIMM 407122340 Tape drive SCSI 407329937 Hard disk drive 1GB SCSI 407340959 Floppy disk drive 1 44 MB 107239618 Keyboard 406504563 Monitor color 406504571 Power supply AC 107239584 Bezel MAP 5 front 107227506 Door MAP 5 front 107239600 Cord 6 pin modular 14 ft 102937604 Cord AC power North American 406504399 Cord AC po...

Page 149: ...minator 403789167 Intf Unit AYC22 cable 107221467 Adapter elec modem 407050095 Adapter elec WYSE Trm Prntr 407050111 Adapter electrical 885A 106079270 Adapter ele DCE Female 407345776 Adapter ele DTE Female 407345768 Adapter SPM Port Connector 105012645 Hardware SID Mitel 407024728 Hardware SID Rolm 407024686 Hardware SID Northern Telecom SL 1 407024694 Hardware SID Northern Telecom Meridian 40702...

Page 150: ...Component Ordering Numbers A 4 Issue 4 0 October 1996 ...

Page 151: ...TE For switches such as the 5ESS and DMS 100 refer to the individual documents associated with those switches for cable connectivity information This appendix describes connections to the switch network or terminals but not the connections made at those devices Step procedures and illustrations are provided in order to make these connections Tables which list cable ordering numbers and lengths are...

Page 152: ...witch are not allowed An IDI functions as a ground device RS 449 The cable is RS 232 on one end for connection to the GP Synch circuit card and RS 449 on the other end for connection to the IDI The MPDM provides a digital port connection to the switch from the GP Synch circuit card You must use an MPDM in the following situations The connection from the platform to the switch is greater than 400 f...

Page 153: ... G2 and System 85 R2V4 All switches except G3r G2 and System 85 R2V4 G3r only G3r only TN765 Processor interface TN765 Processor interface TN754 digital line interface TN754 digital line interface TN577 Packet gateway TN754 TN577 DCIU Administered connection IDI IDI 110 V MPDM 110 V MPDM 110 V MPDM cross connect cross connect cross connect ceconovw KLC 072496 DCIU circuit card ...

Page 154: ...the IDI labeled 2 3 Attach the ED1E43411 Grp 342 cable to the in RS 449 connector on the IDI labeled 3 4 Though not shown in Figure B 2 attach an ED1E43411 Grp304 to the Grp 342 cable if the connection is more than seven feet two meters away the length of the Grp 342 cable The Grp 304 cable is 400 feet 122 meters in length 5 Attach the ED1E4311 Grp 342 or Grp 304 cable to both DCIUs in the G2 and ...

Page 155: ...male connector on the faceplate 2 Attach the other end of the ED1E43411 Grp 175 cable to the out RS 449 connector on the IDI labeled 2 3 Attach the ED1E43411 Grp 304 cable to the in RS 449 connector on the IDI labeled 3 4 Attach the ED1E43411 Grp 304 cable to the DCIU in the G2 and System 85 R2V4 switch labeled 4 Figure B 3 Connecting Lucent Intuity System to G2 and System 85 R2V4 Using an IDI NOT...

Page 156: ...43411 Grp 175 cable to the out RS 449 connector on the IDI labeled 2 3 Attach one of the four RS 232 connectors on the H600 210 Grp n cable to the in RS 449 connector of the IDI labeled 3 4 Attach the other end of the H600 347 cable to an RS 232C connector on the packet gateway card TN577 on the G3r switch labeled 4 Figure B 4 Connecting Lucent Intuity System to the G3r Switch via IDI lengths of c...

Page 157: ...sing the single Pl EIA port Some early models of System 75 R1V3 do not have a PI EIA port and in some cases may not be equipped with a PI circuit card 1 Attach one end of the ED1E43411 Grp 175 cable to the GP Synch card labeled 1 The card has a 25 pin male connector on the faceplate 2 Attach the other end of the ED1E43411 Grp 175 cable to the out RS449 connector on the IDI labeled 2 3 Attach the R...

Page 158: ...tober 1996 Figure B 5 Connecting Lucent Intuity System to Most Lucent Switches via an IDI lengths of cable Most switches except G3r G2 and System 85 PI EIA PI TN765 IDI ED1E43411 Grp 175 H600 210 Grp cecon 03 KLC 072496 DCIU circuit card ...

Page 159: ...ed 2 3 Attach one end of the D8W 87 4 pair modular cord to the modular jack on the MPDM labeled 3 4 Attach the other end of the D8W 87 modular cord to the 103A adapter modular jack labeled 4 5 Attach a 3 pair cord from the 103 A adapter to the cross connect field labeled 5 6 Attach a 25 pair cable between the cross connect field and the digital line interface card TN754 on the switch labeled 6 Fig...

Page 160: ...between the cross connect field and the digital line interface card TN754 on the switch labeled 6 7 Attach a 25 pair cable between the cross connect field and a second digital line interface circuit card TN754 on the switch labeled 7 8 Attach a 3 pair cord from the cross connect field to the 103A adapter labeled 8 9 Attach one end of the D8W 87 modular cord to the 103A adapter labeled 9 10 Attach ...

Page 161: ...nt Intuity System to the G3r via MPDMs G3r only TN577 Packet gateway TN754 TN754 Administered connection 103A 847118171 cable comcode 110 V MPDM 110 V MPDM 25 pair I O D8W 87 cross connect 25 pair I O cross connect 103A M25A RS 232C H600 347 Grp 1 Use one RS 232 connector cecon 05 KLC 080996 DCIU circuit card ...

Page 162: ...wn in the following list System 75 R1V3 DEFINITY G1 R1V4 and DEFINITY G3i G3s or G3vs Version 1 only support one I channel DEFINITY G2 G3i G3s G3vs Version 2 and System 85 can use both of the I channels The option must be purchased installed and administered on the switch before Lucent Intuity system administration is performed Four RS 232 ports One DCP line two I channels and two RS 232 ports Eac...

Page 163: ...the provided 78 pin cable to the ACCX circuit card 2 Attach the other end of the cable to J1 on the provided breakout box 3 Attach ED5P208 Grp 30 cable to the DCP connector on the breakout box 4 Attach the other end of the ED5P208 Grp 30 cable to the customer wall field See Figure B 8 Figure B 8 Connecting Lucent Intuity System to the Network via Two DCP Lines Customer wall field Breakout box J1 D...

Page 164: ... the breakout box 4 Attach the other end of the ED5P208 Grp 30 cable to the customer wall field 5 Attach one of the RS 232 cables to channel one on the breakout box and attach the other RS 232 cable to channel two on the breakout box 6 Attach the other end of the RS232 cables to modems one modem for each RS 232 cable 7 Make the connections between the two modems and the customer wall field Figure ...

Page 165: ...ther end of the cable to J1 on the provided breakout box 3 Attach each of the four RS 232 cables to one of the four RS232 connectors on the breakout box 4 Attach the other end of each of the four RS 232 cables to one of four modems Each RS 232 cable must have a modem 5 Cable each of the four modems to the customer wall field Figure B 10 Connecting Lucent Intuity System to the Network via Four RS23...

Page 166: ... more then one serial connection is to be made use the multi port card first up to eight connections and then use COM1 For MERLIN LEGEND integrated systems without automatic Alarm Origination COM2 is available but COM1 is reserved for the System Programming and Maintenance Utility SPM a utility that allows you to administer the MERLIN LEGEND from the Lucent Intuity system See Table B 1 for circuit...

Page 167: ...rial Port Connections Multi port circuit card Direct to Terminal Z3A4 Z3A4 Distant Modem 110 V T R analog x over digital ADU ADU House wiring Adapter Distant 7400B 110 V 7400A 110 V Site specific connection 110 V Modem COM2 on the back of the MAP 5 is reserved for AT T maintenance Note MAP 5 Serial port 1 connector COM1 ...

Page 168: ...connections 1 Attach an RS 232 cable to COM1 on the back of the MAP 5 2 Attach the other end of the RS 232 cable to a modem 3 Make cable connections between the modem and the customer equipment Figure B 12 Connecting Lucent Intuity COM1 to Customer Equipment via a Modem Modem Wall field Switch Analog port RS 232 9 846823656 50 846823680 MAP 5 Serial port 1 connector COM1 ...

Page 169: ... cord 4 Connect the D8AM crossover cord to customer premises wiring 5 At the other end of the customer premises wiring attach the customer wiring to another ADU 6 At the other end of that ADU attach an RS 232 cable 7 Attach the other end of this RS 232 cable to the 715 DCE port or other DCE device Figure B 13 Connecting Lucent Intuity COM1 to a 715 Terminal DCE Port via ADUs ADU House wiring Add n...

Page 170: ...hese connections 1 Attach an RS 232 cable to COM1 on the back of the MAP 5 2 Attach the other end of the RS 232 cable to a 7400A data module 3 Cable between the 7400A data module and the distant 7400B data module Figure B 14 Connecting Intuity COM1 to a Distant Data Module via a 7400A Distant data module 7400B RS 232 7400A data module MAP 5 Serial port 1 connector COM1 ...

Page 171: ...ch an RS 232 cable to COM1 on the back of the MAP 5 2 Attach the other end of the RS 232 cable to the null modem 3 On the other end of the null modem attach another RS 232 cable 4 Attach the other end of this RS 232 cable to the 615 terminal or other DTE device NOTE The null modem must be provided locally Figure B 15 Connecting Lucent Intuity COM1 to a 615 Terminal via a Null Modem 615 Terminal or...

Page 172: ...ation to make these connections 1 Attach an RS 232 cable to COM1 on the back of the MAP 5 platform 2 Attach the other end of the RS 232 cable to the 715 terminal DCE port or other DCE device Figure B 16 Making a Direct Connection from Lucent Intuity COM1 to a 715 Terminal or Other DCE Device 715 Terminal DCE port or other DCE devices RS 232 MAP 5 Serial port 1 connector COM1 ...

Page 173: ...3 meter modular cable provided with the card to the multi port serial card 2 Attach the other end of the 14 foot 4 3 meter modular cable provided with the multi port card to the DTE adapter 3 Connect the DTE adapter to the DCE modem 4 Connect the DCE modem to customer equipment Figure B 17 Connecting the Lucent Intuity Multi Port Card to Customer Equipment via a Modem DTE Adapter DCE Modem 14 modu...

Page 174: ...ower adapter if necessary The MAP 5 may not have the needed power for the ADU connection This step is not illustrated below 4 Connect the 400D auxiliary power adapter to the ADU 5 Attach a D8AM crossover cord to the other end of the ADU 6 Connect the D8AM crossover cord to house wiring 7 Connect another ADU to the other end of the house wiring 8 Attach an RS 232 cable to the other end of this ADU ...

Page 175: ...er modular cable provided with the card to the multi port serial card 2 Attach the other end of the 14 foot 4 3 meter modular cable provided with the multi port card to the DTE adapter 3 Connect the DTE adapter to the 7400A data module 4 Make the connections between the 7400A and the 7400B Figure B 19 Connecting Lucent Intuity Multi Port Serial Card to a Distant Data Module via a 7400A Distant dat...

Page 176: ... end of the 14 foot 4 3 meter modular cable provided with the multi port card to the DTE adapter 3 Connect the DTE adapter to the null modem 4 Connect an RS 232 cable to the null modem 5 Connect the other end of the RS 232 cable to a 615 terminal or other DTE device NOTE The null modem must be provided locally Figure B 20 Making a Direct Connection from Lucent Intuity Multi Port to 615 Terminal or...

Page 177: ...ded with the card to the multi port serial card 2 Attach the other end of the 14 foot 4 3 meter modular cable provided with the multi port card to the DTE adapter 3 Connect an RS 232 cable to the other end of the DTE adapter 4 Connect the other end of the RS 232 cable to the 715 terminal DCE port or other DCE devices Figure B 21 Making a Direct Connection from Lucent Intuity Multi Port Card to a T...

Page 178: ...08 30 G37G F to M Port Line Customer Interface 45 13 7 ED5P208 30 G37H F to M Port Line Customer Interface 50 15 2 ED5P208 30 G37J F to M Port Line Customer Interface 55 16 8 ED5P208 30 G37K F to M Port Line Customer Interface 60 18 3 ED5P208 30 G37L F to M Port Line Customer Interface 65 19 8 ED5P208 30 G37M F to M Port Line Customer Interface 70 21 3 ED5P208 30 G37N F to M Port Line Customer Int...

Page 179: ...omer Interface 65 19 8 ED5P208 30 G36M F to F Port Line Customer Interface 70 21 3 ED5P208 30 G36N F to F Port Line Customer Interface 75 22 9 ED5P208 30 G36P F to F Port Line Customer Interface 80 24 4 ED5P208 30 G36Q F to F Port Line Customer Interface 85 25 9 ED5P208 30 G36R F to F Port Line Customer Interface 90 27 4 ED5P208 30 G36S F to F Port Line Customer Interface 95 29 ED5P208 30 G36T F t...

Page 180: ...3 ED5P208 30 G39N M to M Customer Interface 75 22 9 ED5P208 30 G39P M to M Customer Interface 80 24 4 ED5P208 30 G39Q M to M Customer Interface 85 25 9 ED5P208 30 G39R M to M Customer Interface 90 27 4 ED5P208 30 G39S M to M Customer Interface 95 29 ED5P208 30 G39T M to M Customer Interface 100 30 5 ED5P208 30 G39U M to M Customer Interface 125 38 1 ED5P208 30 G39V M to M Customer Interface 150 45...

Page 181: ... 4 ED5P208 30 G38Q M to F Customer Interface 85 25 9 ED5P208 30 G38R M to F Customer Interface 90 27 4 ED5P208 30 G38S M to F Customer Interface 95 29 ED5P208 30 G38T M to F Customer Interface 100 30 5 ED5P208 30 G38U M to F Customer Interface 125 38 1 ED5P208 30 G38V M to F Customer Interface 150 45 7 ED5P208 30 G38W M to F Customer Interface 175 53 3 ED5P208 30 G38X M to F Customer Interface 200...

Page 182: ... pin male to male 7 2 1 14 4 3 25 7 6 50 15 2 524565959 524565967 524565975 524565975 Null modem cable 25 pin male to female 6 1 8 524163417 Modem extension cable 25 pin male to male M25A 7 2 1 14 4 3 25 7 6 50 15 2 524161742 524161759 524161767 524161775 Modem extension cable 25 pin male to female M25B 7 2 1 12 3 7 25 7 6 50 15 2 524080652 524080660 524080678 524080686 Parallel printer cable 25 p...

Page 183: ... 25 pin female Adapter 846362762 Terminal printer 8 pin modular to 25 pin male Adapter 403602717 Modem 8 pin modular to 25 pin male Adapter 403417538 Table B 4 Cables Length Adapters Comcodes Serial Configurations Continued Cable Adapter Length feet meters Comcode Continued on next page ...

Page 184: ...Cable Connectivity B 34 Issue 4 0 October 1996 ...

Page 185: ... replace the following hardware components System memory Circuit cards Auxiliary housing System board System battery First Hard disk Floppy disk drive Tape drive Power supply For information about how to shutdown the system and get inside the computer refer to Chapter 5 Getting Inside the Computer ...

Page 186: ... and connect to an appropriate ground For details see Chapter 2 Getting Started Memory and SIMM Description The system board supports 24 MB of memory Four MB of socketed memory on the system board cannot be replaced If this memory becomes damaged the system board must be replaced The additional 20 MB of memory is packaged as a 16 MB single in line memory module SIMM and a 4MB SIMM This SIMM is loc...

Page 187: ...cation on System Board Additional memory cannot be added to the system board However if you need to replace a damaged SIMM follow the instructions in this chapter 1 5 2 6 3 7 4 8 Circuit card slots SIMM sockets 486 CPU processor chip SCSI chip DALLAS real time chip 1 2 3 ...

Page 188: ...the SIMM is not properly installed or seated correct this problem and reboot the system Follow the steps below WARNING Observe proper electrostatic discharge precautions when handling computer components Wear a ground wrist strap against your bare skin and connect to an earth ground 1 If you are currently connected to the telephone network notify the switch administrator that you are disconnecting...

Page 189: ...ure C 1 7 Ensure the metal snap locks at the edge of the SIMM connectors are indeed locked at the edges of the SIMM See Figure C 2 Figure C 2 Removing or Installing Memory SIMMs 8 Ensure that the SIMMs are seated correctly that is the SIMMs are connected and do not move The connector guide pins should be seated into the clearance holes provided at the end of each SIMM When properly seated the guid...

Page 190: ...placed If the memory reflects 16 MB the system board must be replaced You have completed this procedure if necessary continue with the next procedure to replace a damaged SIMM Removing and Replacing SIMMs WARNING Observe proper electrostatic discharge precautions when handling computer components Wear a ground wrist strap against your bare skin and connect to an earth ground 1 Verify that the new ...

Page 191: ...m being inserted incorrectly 12 Push down at that angle until you feel the SIMM reset into the SIMM carrier 13 Snap the SIMM into place by rotating it to an upright position The metal snap locks on the ends of the connector for the SIMM will open and then lock when in the upright position 14 Ensure the connector guide pins are seated into the clearance holes provided at the end of each SIMM When p...

Page 192: ... 5 Getting Inside the Computer Follow the steps below to remove a circuit card 1 Disconnect any cables from the circuit card you want to remove 2 Remove the screw holding the mounting bracket of the card in place See Figure C 3 Figure C 3 Removing a Circuit Card Mounting Bracket Screw 3 Remove the card by gently pulling on each corner of the card 4 If you are not inserting another circuit card use...

Page 193: ...on or connector For full length cards use the plastic guide on the far right and the slot opening on the left to align the card with the connectors If you are unsure of the correct slot position refer to Chapter 4 Configuring the System 4 Press the card firmly into the connector The mounting bracket should seat completely so that the screw can be inserted easily NOTE With some circuit cards the mo...

Page 194: ...rd See Figure C 4 for the location of the auxiliary housing The procedure below assumes that you have shutdown the system removed power and removed the front and top covers For information on how to perform those procedures refer to Chapter 5 Getting Inside the Computer Perform the following steps to remove the housing 1 Remove the screws at the top and front as shown in Figure C 4 2 Pull the face...

Page 195: ...ber 1996 C 11 Figure C 4 Removing the Auxiliary Housing See Figure C 5 for a view of the auxiliary housing after it has been removed Reset switch mounting tab Front tab screw Power switch knob Peripheral bay or drive housing Auxillary housing Tabs ...

Page 196: ...t C 12 Issue 4 0 October 1996 Figure C 5 Auxiliary Housing After It Has Been Removed Top screw holes Slots Cord to power supply Bottom lip Faceplate Grounding wire Power switch Reset switch Reset switch mounting tab Front screw ...

Page 197: ...he housing and power switch face plate by placing a screw in the top front hole 4 If you removed two top screws on the housing also replace those You have completed this procedure Replacing the System Board WARNING Observe proper electrostatic discharge precautions when handling computer components Wear a ground wrist strap on your bare skin and connect to a ground To replace the system or main bo...

Page 198: ...cautions when handling computer components Wear a ground wrist strap on your bare skin and connect to a ground 1 Remove all circuit cards from the system unit This procedure is given earlier in this appendix 2 Disconnect all cables from the system board Begin with the three small cables at the front of the MAP 5 as shown in Figure C 6 These include the keyboard interface status lights and hard dri...

Page 199: ...stem Board 4 Now remove the auxiliary housing This procedure is given earlier in this appendix 5 Remove the two screws from the system board as shown in Figure C 7 Keyboard interface Status lights Not used Not used Hard drive LED Floppy drive SCSI Serial port 1 Serial port 2 Parallel port Power supply ...

Page 200: ...ions on the System Board 6 Release the four latches beginning with two on one side and then the two on the other side Lift the system board out when it is free 7 Remove the 16 MB SIMM This procedure is given earlier in this appendix You have completed this procedure Latches Latches Screws ...

Page 201: ...l the new board WARNING Observe proper electrostatic discharge precautions when handling computer components Wear a ground wrist strap on your bare skin and connect to a ground 1 Verify or set the jumpers Refer to Figure C 8 and Figure C 9 for jumper setting and locations Figure C 8 System Board Jumper Settings JP11 JP21 JPX1 JP22 JP12 JP13 JP14 JP15 JP1 JP3 JP5 JP7 JP2 JP10 JP4 JP6 JP8 JP24 JP23 ...

Page 202: ...dware Replacement C 18 Issue 4 0 October 1996 Figure C 9 Jumper Locations on the System Board J P 2 3 JP1 JP2 JP10 JP20 JP15 See mother board jumper setting figure JP11 JPX1 JP24 JP23 JP22 JP21 JP3 JP8 JP12 JP14 ...

Page 203: ...the locations shown in Figure C 7 Table C 1 System Board Jumper Setting Descriptions Jumper Setting Description JP1 2 3 Disable password check JP2 2 3 Disable OEM copyright message JP3 2 3 Enable SCSI IRQ 11 JP4 JP5 Open Disable SCSI DMA JP6 Open SCSI I O 340h 35Fh default JP7 Closed Enable M5105 port chip JP8 Closed Enable bidirectional parallel function JP10 3 8 33 MHz clock default JP11 Closed ...

Page 204: ...stem board connector marked Power Supply in Figure C 9 This is the power supply connector closest to the front of the MAP 5 or the bottom one of the two shown in Figure C 9 b Connect the second white power plug to the second Power Supply connector This connector has orange red and yellow wires on the side towards the rear of the system unit c Locate the ribbon cable from the DB 25S sockets Printer...

Page 205: ... panel This is the only remaining cable from the rear panel Connect it to the connector marked Serial port 1 The colored tracer wire is on the side toward the rear of the system and the ribbon cable exits the connector on the side toward the power supply Keyboard interface Status lights Not used Not used Hard drive LED Floppy drive SCSI Serial port 1 Serial port 2 Parallel port Power supply ...

Page 206: ...TE It may be necessary to remove the drive housing from the chassis to reach this connector Figure C 11 SCSI Cable with Labeled Connectors g Connect the floppy drive ribbon cable connector to the system board as shown in Figure C 9 The color tracer wire should be on the side toward the rear of the system unit and the ribbon cable exits the connector on the side toward the circuit card slots NOTE I...

Page 207: ...e status lights connector so that the sockets with the wires are on the end toward the drive housing The status lights connector is black and has eight sockets in two rows of four c Connect the keyboard cable to the white connector next to the SIMM sockets as shown in Figure C 9 The connector is white and keyed The gray red and yellow wires should be on the side away from the drive housing 3 Repla...

Page 208: ...eplacing the Second Hard Drive or Mounting Bracket You must remove the second hard drive housing or mounting bracket in order to Replace the power supply Replace any of the peripherals or drives in the drive housing or peripheral bay including the hard disk drive floppy diskette drive and tape drive Install or replace the optional second hard drive DALLAS real time chip DALLAS REAL TIME Chip pulle...

Page 209: ...racket 1 Remove the four screws holding the mounting bracket 2 Lift the mounting bracket out of the way NOTE It is not necessary to remove the cables from the optional second hard disk when removing the mounting bracket 3 To replace the mounting bracket place it over the power supply and secure it with the four mounting screws Ensure that the tape drive grounding strap is secured under the front o...

Page 210: ... not have to disconnect the drive cables before removing the peripheral bay and drives See Figure C 14 for the location of the peripheral bay and drives Figure C 14 Location of Peripheral Bay Drive Housing To remove or replace the peripheral bay use Figure C 15 and steps below Auxilliary housing Keyboard connector Lock Reset button Power switch Floppy disk drive 1st hard disk drive Tape drive Peri...

Page 211: ...r of the peripheral bay 4 Lift the peripheral bay clear 5 Before replacing the drive housing connect any cables to the back of the drives It s easier to do this now than after the drive housing is installed 6 Align the drive housing with the opening in the front of the chassis and with the locking tabs 7 Push the drive housing into place until the locking tabs lock 8 Replace the auxiliary housing ...

Page 212: ...e again 4 Slide the floppy diskette drive and tray out the front of the drive housing peripheral bay 5 Remove the two screws on each side of the drive tray that secure the floppy diskette drive Set the screws aside for use again 6 Lift the floppy diskette drive out of the drive tray NOTE There are no jumpers on the floppy diskette drive 7 Place the new floppy diskette drive in the drive tray compo...

Page 213: ...ap on your bare skin and connect to a ground The procedure assumes that you have performed a soft shutdown of the system removed cables and power and removed the top cover and front panel Refer to Chapter 5 Getting Inside the Computer To replace the first hard disk drive follow the steps below 1 Remove the second hard disk mounting bracket the auxiliary housing and the peripheral bay drive housing...

Page 214: ...e again 6 Lift the hard disk drive out of the drive tray 7 Verify jumper settings on the new drive Use the following figures CAUTION The 540 Mbyte hard disk drive is available in two versions Verify which disk you are installing by comparing to the following figures Verify jumpers accordingly 1 and 2 Gate hard disk drives are also available Be sure to use the correct settings for the drive being i...

Page 215: ...ne you are removing and NOT the one you are installing NOTE Jumper settings are different for each disk installed The settings shown here are for the first hard disk drive only which is installed in the peripheral bay Check the second version of the 540 MB hard disk drive as shown in Figure C 19 The primary difference is the number of jumpers JP1 JP2 JP5 JP4 J7 JP8 J6 SCSI ID settings ...

Page 216: ... C 19 First 540 MB Hard Disk Drive Version 2 See Figure C 20 for jumper settings for this version of the 540 MB hard disk installed in the peripheral bay J6 J7 JP4 JP8 JP5 1 1 1 2 1 E1 JP2 JP1 1 3 9 7 5 3 1 11 9 7 5 3 1 10 8 6 4 2 12 10 8 6 4 2 Motor start with power Parity SCSI ID See hard drive jumper setting figure JP5 JP7 JP8 J6 ...

Page 217: ...Drive Issue 4 0 October 1996 C 33 Figure C 20 Jumper Settings for First 540 MB Hard Disk Drive Version 2 After verifying the disk and jumper settings continue with installation steps J6 J7 JP8 JP5 1 1 2 9 7 5 3 1 10 8 6 4 2 SCSI ID ...

Page 218: ... Figure C 21 1 Gbyte Hard Disk Drive Comcode 407340959 Figure C 22 Jumper Settings for the 1 Gbyte First Hard Disk Drive JP1 JP7 JP1 JP2 JP3 JP4 JP5 JP6 JP7 Disable TI negotiation Enable terminator Disable unit attention Disable auto spin up SCSI device ID ...

Page 219: ...ber 1996 C 35 Figure C 23 Jumper Locations on the 2 Gbyte Hard Disk Drive Comcode 407596857 Figure C 24 Jumper Settings for the First Type B Hard Disk Drive Installed SCSI ID 0 drinori CJL 100396 Jumper locations 1 3 5 7 9 11 13 15 17 19 21 23 SCSI ID ...

Page 220: ...aside previously 14 Reconnect the large white power connector to the hard disk drive Rounded corners should be up and the red wire should be on the left as you face the back of the drive 15 Reconnect the control or SCSI cable to the hard disk drive The colored tracer wire should be on the right as you face the back of the drive The ribbon cable exits on both sides of the connector 16 Replace the p...

Page 221: ...MAP 5 adapter card that should be directly connected to the drive Connect the card so that the jumpers on the card face away from the body of the drive NOTE Do not set the jumpers on the adapter card Set the jumpers on the hard disk drive itself adp1000b KLC 080996 Jumpers do not use SCSI terminator resistor sockets not populated 50 pin flat ribbon SCSI cable connector Power connector Connectors C...

Page 222: ... computer 5 Replace the peripheral bay auxiliary housing and second hard drive mounting bracket as described earlier in this appendix 6 Replace the front panel and top cover and connect cables and power if you have completed work inside the MAP 5 You have completed this procedure NOTE The manufacturer low level formats the SCSI hard disk prior to shipping You do not have to low level format the SC...

Page 223: ...28 you must first insert the tape and then close the door manually Installation procedures are the same for either type of drive but jumper settings are different Figure C 28 SCSI Cartridge Tape Drive 2 Gbyte Comcode 407340942 WARNING Observe proper electrostatic discharge precautions when handling computer components Wear a ground wrist strap on your bare skin and connect to a ground The replacem...

Page 224: ...l cables from the back of the tape drive 3 Remove the two screws on each side of the drive housing that secure the tape drive See Figure C 29 Figure C 29 Location of Tape Drive Securing Screws 4 Slide the old tape drive out the front of the peripheral bay drive housing 5 Verify jumpers are set correctly on the drive you intend to install See the following figures Floppy disk drive Hard disk drive ...

Page 225: ...ir sockets 7 Slide the new tape drive in through the front of the peripheral bay The component side should be face down 8 Secure the tape drive to the drive housing with the two screws removed earlier 9 Reconnect the large white power connector to the tape drive Rounded corners go down and the red wire should be on the right as you face the back of the drive E5 E2 JP2 JP12 JP3 W1 E1 JP1 Located on...

Page 226: ...the connector going downwards 11 Slide the connector for the tape drive ground strap onto the tab on the left side of the tape drive 12 Replace the peripheral bay drive housing auxiliary housing and second hard drive mounting bracket as described earlier in this appendix 13 Replace the front panel and top cover and connect cables and power if you have completed work in the computer You have comple...

Page 227: ... tip of screwdriver pull the four tabs out to release the power supply The four tabs are located at the bottom of the power supply Two in the front and two in the back NOTE It may require some work to get all four tabs released at the same time It is somewhat easier to start with the two tabs at the back of the power supply towards the front of the chassis and then do the remaining tabs 5 Lift out...

Page 228: ... wires goes to the front power socket on the system board The three red wires go toward the front of the system unit c The remaining six wire connector goes to the back power socket on the system board The orange red and yellow wires go towards the back of the system unit d The remaining four wire cables go to the first and second hard disk drives The second four wire cable should be tie wrapped t...

Page 229: ... bit binary digit bps bits per second BRI basic rate interface BSC binary synchronous communications BTU British thermal unit C CAS call accounting system CCA call classification analysis CDH call data handler process CELP code excited linear prediction CICS customer information control system CMS call management system CO central office COIN central office implemented network COM1 serial communic...

Page 230: ...ce unit DTE data terminal equipment DTMF dual tone multifrequency DTR data terminal ready E EIA Electronic Industries Association ESD electrostatic discharge ESS electronic switching system F F key function key FIFO first in first out FOOS facility out of service G GOS grade of service H Hz hertz I I O input output IDI isolating data interface IMAPI Lucent Intuity messaging application programming...

Page 231: ...ulator MPDM modular processor data module ms millisecond MT maintenance Lucent Intuity software component MTBF mean time between failures MWI message waiting indicator MWL message waiting lamp N NW Intuity AUDIX Digital Networking O OA M operations administration and maintenance OS operating system OSI open systems interconnection P PBX private branch exchange PC power converter or personal comput...

Page 232: ...I simplified message service interface SW switch integration Lucent Intuity software component T TCP IP Transmission Control Protocol Internet Program TDD telecommunications device for the deaf TDM time division multiplex T R tip ring TRIP tip ring input process TSC Lucent Technologies s Technical Services Center U UCD uniform call distribution UPS uninterruptible power supply V VM Intuity AUDIX V...

Page 233: ...arate system closely integrated with a switch such as a Lucent Intuity system or a call management system CMS administration The process of setting up a system such as a switch or a messaging system to function as desired Options and defaults are normally set up translated by the system administrator or service personnel administration and data acquisition package ADAP A software package that allo...

Page 234: ...ming interface A set of formalized software calls and routines that can be referenced by an application program to access underlying network services assemble load and test The factory process that preloads software installs hardware and tests the system prior to shipping asynchronous communication A method of data transmission in which bits or characters are sent at irregular intervals and bits o...

Page 235: ...indicate that faxes are automatically deleted from their mailbox after being printed automated attendant A feature that allows a user of an Intuity system to set up a main extension number with a menu of options that routes callers to an appropriate department at the touch of a button automatic call distribution ACD The System 85 Generic 2 or Generic 3 call distribution group of analog ports that ...

Page 236: ...rotocol for connecting a station terminal to an integrated systems digital network ISDN switch ISDN BRI supports two 64 Kbps information bearer channels B1 and B2 and one 16 Kbps call status and control D channel a 2B D format Also called basic rate access binary digit bit Two number notation that uses the digits 0 and 1 Low order bits are on the right for example 0001 1 0010 2 and so forth Four b...

Page 237: ... To remove an Intuity device from service make it appear busy or in use and later restore it to service release it The Intuity switch data link voice ports or networking ports may be busied out if they appear faulty or if maintenance tests are run byte A unit of storage in the computer On many systems a byte is eight bits binary digits the equivalent of one character of text C call accounting syst...

Page 238: ...This identifier is sent in the T 30 protocol and is generally the telephone number of the fax endpoint calling tone CNG tone The distinctive tone generated by a fax endpoint when placing a call constant 1100 Hz tone on for one half second off for three seconds call vectoring A System 85 R2V4 Generic 2 and Generic 3 feature that uses a vector switch program allowing a switch administrator to custom...

Page 239: ...r the subscriber s PC running Message Manager is the client See also server CMS See call management system CNG tone See calling tone CO See central office COS See class of service code excited linear prediction An analog to digital voice coding scheme co located An Intuity system installed in the same physical location as the host switch See also local installation co located adjunct Two or more a...

Page 240: ...tral processing unit cross connect Distribution system equipment used to terminate and administer communication circuits cross connection The connection of one wire to another usually by anchoring each wire to a connecting block and then placing a third wire between them so that an electrical connection is made CSI See called subscriber information CTS See clear to send D DAC See dial access code ...

Page 241: ...TE devices data terminal ready DTR A control signal sent from the data terminal equipment DTE to the data communications equipment DCE that indicates the DTE is on and ready to communicate DBP See data base processor DCE See data communications equipment DCIU See data communications interface unit DCP See digital communications protocol DCS See distributed communications system debug See troublesh...

Page 242: ...of transferring messages between messaging systems in a digital format See also Intuity AUDIX Digital Networking digital signal processor A specialized digital microprocessor that performs calculations on digitized signals that were originally analog and then sends the results on DIP See data interface process DIP switch See dual in line package switch direct inward dialing The ability for a calle...

Page 243: ...e multifrequency A way of signaling consisting of a pushbutton or touch tone dial that sends out a sound which consists of two discrete tones picked up and interpreted by telephone switches E electrostatic discharge ESD Discharge of a static charge on a surface or body through a conductive path to ground An ESD can be damaging to integrated circuits enabled disabled The state of a hardware device ...

Page 244: ...administered to potentially pick up an unanswered call A system wide extension could also be used to send callers to a live agent ESD See electrostatic discharge events Informational messages about the system s activities For example an event is logged when the system is rebooted Events may or may not be related to errors and alarms F facility out of service The current channel is not receiving a ...

Page 245: ...75 based software Generic 2 and Generic 3r correspond to the new release of System 85 based software generic tape A copy of the standard software and stand alone tape utilities that is shipped with a new Lucent Intuity system GOS See grade of service grade of service GOS A parameter that describes the delays in accessing a port on the Lucent Intuity system For example if the GOS is P05 95 of the c...

Page 246: ...cent Intuity display terminal to show the options available at your current screen position In the Intuity AUDIX system press on the telephone keypad to get a list of options See also on line help hertz Hz A measurement of frequency in cycles per second A hertz is one cycle per second host switch The switch directly connected to the Lucent Intuity system over the data link Also the physical link c...

Page 247: ...ation module that allows customers to write their own alternate applications also known as a script builder interface The device or software that forms the boundary between two devices or parts of a system allowing them to work together See also subscriber interface interrupt request IRQ A device that signals the data bus and the CPU that it needs attention Intuity AUDIX Digital Networking A Lucen...

Page 248: ...ned to a disk device either a removable tape cartridge or permanent drive through software Cartridge labels may have a generic name such as 3 3 to show the software release or a descriptive name if for backup copies such as back01 Disk drive labels usually indicate the disk position such as disk00 or disk02 LAN See local area network last in first out The last call or data to be received is the fi...

Page 249: ...tch or system See also colocated local network An Intuity AUDIX Digital Network in which all Lucent Intuity systems are connected to the same switch login A unique code used to gain approved access to the Lucent Intuity system See also password login announcement A feature enabling the system administrator and other designated users to create a mail message that is automatically played to all Intu...

Page 250: ...tuity feature that permits subscribers to send messages to any touch tone telephone as long as the telephone number is in the range of allowable numbers This feature is an extension of the AMIS analog networking feature and is automatically available when the AMIS feature is activated Message Manager See Intuity Message Manager message waiting indicator MWI An indicator that alerts subscribers tha...

Page 251: ...SCI link or connect terminals to a switch port card MPDM See modular processor data module MTBF See mean time between failures multi application platform MAP The computer hardware platform used by the Lucent Intuity system Currently a MAP 5 MAP 40 and MAP 100 are available multilingual feature A feature that allows simultaneously active language announcement sets on the system With this feature ma...

Page 252: ...tuity feature that allows the system to dial subscribers numbers to inform them they have new messages outgoing mailbox A storage area for subscribers to keep copies of messages for future reference or action P parallel transmission The transmission of several bits of data at the same time over different wires Parallel transmission of data is usually faster than serial transmission password A code...

Page 253: ... as a priority message To make a message priority the caller presses 2 after recording the message priority messaging An Intuity AUDIX feature that allows some subscribers to send messages that are specially marked and preferentially presented to recipients See also priority outcalling priority outcalling Works with the priority messaging feature by allowing the message recipient to elect to be no...

Page 254: ...m access memory random access memory RAM The primary memory in a computer that can be overwritten with new information read only memory A memory device which is programmed at the factory and whose contents thereafter cannot be altered reboot See boot remote access Sending and receiving data to and from a computer or controlling a computer with terminals or PCs connected through communications link...

Page 255: ... useful for long distance calls or for users who wish to access the Lucent Intuity system when all the ports are busy Also the reinitialization of certain software For example restarting the messaging system restore The process of recovering lost or damaged files by retrieving them from available backup tapes floppy diskette or another disk device retention time The amount of time messages are sav...

Page 256: ... foil SID See switch integration device SIMMs See single in line memory modules simplified message service interface SMSI Type of data link connection to an integrated 1A ESS switch or 5ESS switch in the Lucent Intuity system single in line memory modules SIMMs A method of containing random access memory RAM chips on narrow circuit card strips that attach directly to sockets on the CPU circuit car...

Page 257: ...e in which the signal is originated by momentarily depressing the switch hook switch integration Sharing of information between a messaging system and a switch in order to provide a seamless interface to callers and subscribers switch integration device Operates as a digital telephone set emulator switch network Two or more interconnected switching systems synchronous communication A method of dat...

Page 258: ...ingle transmission facility by connecting bit streams one at a time at regular intervals tip ring A term used to denote the analog telecommunications interface tone generator A device acoustically coupled to a rotary phone used to produce touch tone sounds when subscribers cannot use a regular touch tone generating voice terminal traffic The flow of attempts calls and messages across a telecommuni...

Page 259: ...eneric 1 Generic 3 and some central office switches use UCD groups See also call distribution group uninterruptable power supply An auxiliary power unit for a telephone system that provides continuous power in cases where commercial power is lost UNIX operating system A multi user multi tasking computer operating system upgrade An installation that moves a Lucent Intuity system to a newer release ...

Page 260: ...tween the Lucent Intuity system and the analog ports on the switch voice terminal A telephone used for spoken communications with the Lucent Intuity system A touch tone telephone with a message waiting indicator is recommended for all Intuity AUDIX subscribers voicing Either speaking a message into the Lucent Intuity system during recording or having the system playback a message or prompt to a su...

Page 261: ...es lengths B 28 ordering numbers B 28 system board C 20 cabling B 13 Calling support 2 3 Chassis backview 2 10 cleaning 11 6 Circuit card resource assignments 4 1 Circuit card slot assignments 4 1 Circuit cards general install steps 6 4 installing 6 1 C 9 mounting bracket C 8 removing C 8 types 6 1 when to install 6 4 circuit cards DCIU circuit card function 8 8 DCIU interface function 8 8 maximum...

Page 262: ...function 8 8 maximum installed 8 8 resource options 8 8 view 8 9 number supported 8 8 DCIU circuit card function 8 8 settings 8 8 DCP B 13 DCP cable pinouts 1 21 DCP connections 1 18 DCP pinouts 1 20 Diskette drive cleaning 11 6 Diskettes care of 11 7 Drive housing release tabs C 27 replacing C 26 DTE adapter 1 14 Duplicated common control B 4 E Electrostatic discharge avoiding 2 3 Error messages ...

Page 263: ...2 GP synch card 8 7 second hard disk 10 6 system board C 17 system board descriptions C 19 video controller card 9 2 K Keyboard cleaning 11 6 connecting 3 2 pinouts 3 5 Keyboard failure 11 3 L Length of cables B 28 Line splitter tip ring 1 10 Locating components 2 9 5 8 Location SIMMs C 3 M MAP 40 circuit cards DCIU interface maximum installed 8 8 MAP 40s circuit cards DCIU interface maximum insta...

Page 264: ...tion 11 1 R Recources to use with this book xvii Regulatory agency guidelines 1 22 Release tabs drive housing C 27 Removing front panel 5 4 Removing top cover 5 6 Replacing front panel 5 9 Replacing memory C 2 Replacing top cover 5 9 Requirements power 1 5 volts 1 5 watts 1 5 weight and height 1 4 RS 232 connections 1 18 Connections RS 232 B 14 RS 232 pinouts 1 20 S Screen discoloration 11 2 Scree...

Page 265: ...C 17 jumper locations C 17 jumper settings C 17 removing C 13 screw latch locations C 16 System control screen 5 3 System error messages 11 4 System grounding 1 22 System setup 3 12 T Tape cartridges care of 11 7 Tape drive cleaning 11 6 replacing C 39 Technical support calling 2 3 Tip Ring cable connections 1 8 description 6 2 Tip ring line splitter 1 10 Tip ring card installing 7 1 Tools needed ...

Page 266: ...Index IN 6 Issue 4 0 October 1996 ...

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