Belden Grass Valley Kaleido-X, Installation & Service Manual

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Maintenance & Troubleshooting
Troubleshooting
Troubleshooting
Troubleshooting with the card's front edge USB connector
A USB mouse can be directly connected to the multiviewer card for troubleshooting
purposes (as opposed to connecting the mouse to a Kaleido-RCP2, for instance) with the
following conditions.
• The pointer can only travel between the displays supported by that card.
• When more than one display is connected to the card, the required mouse movement
to go between displays does not always follow the wall layout set in XEdit. For example,
you will have to move the mouse pointer horizontally or vertically in order to go from
one display to the next.
Dashboard Messages
The following tables explain messages that may appear in the Status dashboard (lower right
corner) and in the Upgrade dashboard (lower left corner), on the Monitor wall.
Status dashboard messages
Message Description
PSU A 48 V PSU A is absent, overheating, has a DC circuitry fault condition, or no current
is drawn from it.
PSU B 48 V PSU B is absent, overheating, has a DC circuitry fault condition, or no current
is drawn from it.
PSU A 48 V Fuse PSU A fuse is blown.
PSU B 48 V Fuse PSU B fuse is blown.
Duplicate IP Address
Detected Another equipment on the network shares the same IP address as an output
card.
Ethernet Link Down The output card to which this display monitor is connected has lost its
network connection.
Rear Fan 1 Fan 1 is running too slow or not at all (replace whole module if in error).
Rear Fan 2 Fan 2 is running too slow or not at all (replace whole module if in error).
Rear Fan 3 Fan 3 is running too slow or not at all (replace whole module if in error).
Rear Fan 4 Fan 4 is running too slow or not at all (replace whole module if in error).
Rear Fan 5 Fan 5 is running too slow or not at all (replace whole module if in error).
Rear Fan 6 Fan 6 is running too slow or not at all (replace whole module if in error).
Board temperature high This warning means that a card is warmer than normal and that you should
verify cooling and ventilation (for example, check for anything obstructing
the ventilation openings).
Board temperature critical This alarm means that a card is overheating, which might result in
decreased system performance (for example, green dots, flickering, card not
starting). You should halt operations until the overheating problem is
resolved.