26
Follow steps 2
to 4 for
‘Everyday
soiling on glass’
above.
9. Troubleshooting
PROBLEM
POSSIBLE CAUSES
WHAT TO DO
The cooktop cannot
be turned on
No power
Make sure the cooktop is
connected to the power supply
and that it is switched on.
Check whether there is a
power outage in your home
area.
If you’ve checked everything
and the problem persists, call
a qualified technician.
The touch controls
are unresponsive
The controls are locked
Unlock the controls
The touch controls
are difficult to
operate
There may be a slight film of
water over the controls or
you may be using the tip of
your finger when touching
the controls.
Make sure the touch control
area is dry and use the ball of
your finger when touching the
controls.
The glass is being
scratched
Rough-edged cookware
Use cookware with flat and
smooth bases. See ‘Choosing
the right cookware’. See ‘Care
and cleaning’
The instruction hob
makes a low
humming noise
when used on high
heat setting
This is caused by the
technology of induction
cooking
This is normal, but the noise
should quieten down or
disappear completely when
you decrease the heat setting.
If the issue remains, please call your after sale service.
During use, it is possible that a code appear on the display to inform that there is a
trouble. If it happen, write it down to indicate it to your after sales service.
