Chapter 1: About this guide
7
Technical support
Introduction
This topic describes how to get technical assistance.
Getting assistance
from this guide
For technical questions or assistance in solving a problem:
•
Read the section of this guide specific to the operation you are
performing.
•
See
Contacting
technical support
If additional assistance is required, contact your local
BD Biosciences technical support representative or supplier.
When contacting BD Biosciences, have the following information
available:
•
Product name, part number, and serial number
•
Any error messages
•
Details of recent instrument performance
To contact customer support:
1. Go to
2. Select your region.
Information is displayed in your local language.
3. Click
Go
.
4. Click the
Support
link for contact details for your local region.
