Bayer HealthCare RapidPoint 400 Series, Service Manual, Page: 227 / 458

Rev. C Troubleshooting 227
The system detected
an obstruction and
cannot complete
analysis. Touch
Continue
to begin
the sequence to
clear the obstruction.
Replace the sample
port when prompted.
The system cannot analyze the current patient or QC sample
because it detects an obstruction in the sample. This
obstruction can occur if the sample contained fibrin clots. This
event causes a D39 Obstruction message to appear in the
events log.
1. Touch
Continue
to remove the message, then replace the
sample port when prompted. Refer to Replacing the
Sample Port in Replacing Components .
2. If prompted, replace the cartridges as described in
Replacing the Measurement and Wash/Waste Cartridges
in Section 3 in the Rapidpoint 400 Series Operator’s
Manual .
3. To avoid clots in patient samples, ensure that you use the
recommended collection, storage, handling, and mixing
techniques as described in
Collecting Patient Samples in
Section 1 in the Rapidpoint 400 Series Operator’s Manual .
For QC samples, ensure that you use the storage and
handling techniques recommended by the manufacturer.
The system did not
detect a sample.
Remove the sample
device if present and
touch
Continue
.
Replace the sample
port when prompted
The system cannot report results for the patient or QC
sample because it did not detect the sample moving through
the system. This can occur if the sample device was not
inserted in the sample port, if an obstruction blocked sample
flow, or if a label on the syringe caused the syringe to fall off.
This event causes a D39 Obstruction message to appear in
the events log.
1. Replace the sample port when prompted. Refer to
Replacing the Sample Port in Replacing Components .
2. If prompted, replace the cartridges as described in
Replacing the Measurement and Wash/Waste Cartridges
in Section 3
in the
Rapidpoint 400 Series Operator’s
Manual .
3. To avoid clots in patient samples, ensure that you use the
recommended collection, storage, handling, and mixing
techniques as described in
Collecting Patient Samples in
Section 1
in the
Rapidpoint 400 Series Operator’s Manual .
4. Ensure that labels attached to the syringe will not block the
syringe from entering the system and cause it to fall off.
Position the label toward the back of the syringe barrel near
the plunger if required.
(Continued)
Message Probable Cause and Corrective Action