T
e
c
hnical
Information
36
Need Help? Bayer Diabetes Care Helpline: 1-800-268-7200
Error Codes and Symbols
WHAT YOU SEE
WHAT IT MEANS
WHAT YOU SHOULD DO
Control test result
is out of range
(too high or too
low).
•
Test strip or control
solution is past the
expiration date or
is past the discard
date.
•
Test strip is
deteriorated due to
heat or exposure to
moisture.
•
Control solution
is not at room
temperature or may
not be mixed well.
•
Incorrect control
solution was used.
•
Meter could be
damaged.
•
Check all expiration dates and
discard dates. Do not use
expired testing materials.
•
Run another control test with
a new test strip and control
solution.
•
Gently rock the control bottle
to ensure the control solution is
mixed well.
•
Make sure you are using Bayer’s
C
ONTOUR
control solution.
•
If result is still out of range,
contact Bayer Diabetes Care
Helpline, 1-800-268-7200.
Some display
segments do not
appear when the
meter initially
turns on.
Possible meter
electronics failure.
Compare meter display with the
illustration on page 3.
If the display is not correct,
contact Bayer Diabetes Care
Helpline, 1-800-268-7200.
Results are not
displayed in
expected units of
measure (mmol/L
or mg/dL).
This may affect
the way you see your
results.
Contact Bayer Diabetes
Care Helpline, 1-800-268-7200.
If you do not resolve the problem, contact Bayer
Diabetes Care Helpline at 1-800-268-7200.
