Bay Networks Remote Annex 2000, Hardware Installation Manual, Page: 125 / 136

C-7 Remote Annex 2000 Hardware Installation Guide
Appendix C Warranty and Technical Support Information
What to Do if the Remote Annex 2000 Fails
❑
If the problem is hardware-related, arrange for repair or
replacement.
❑
If the Remote Annex 2000 is covered under the original
warranty, contact the place of purchase to arrange for repair
or replacement.
❑
If the Remote Annex 2000 is covered under a Xylogics
Hardware Maintenance Agreement, contact Xylogics
Customer Returns at (617) 272-8140, x 307, for a Return
Authorization (RA) number. Please have your contract
number available when you call.
❑
When returning the Remote Annex 2000, please include the
Repair Information Request Form (see page C-11). If you
prefer, you can copy the form rather than remove it.
For information on purchasing a Hardware
Maintenance Agreement or Software Update
Agreement from Xylogics, see the insert in the
shipping container, or contact Xylogics’ Sales
Support at (617) 272-8140.
If for some reason the Remote Annex 2000 is not covered under any
warranty or agreement, contact Xylogics Customer Returns at (617)
272-8140, extension 307, for a Return Authorization (RA) number.
Please have the following information available when you call:
❑
Product type.
❑
Serial number.
❑
Billable Purchase Order (PO) number.
❑
Description of the problem.