Bay Networks Remote Annex 2000, Hardware Installation Manual, Page: 123 / 136

C-5 Remote Annex 2000 Hardware Installation Guide
Appendix C Warranty and Technical
Support Information
T
his appendix describes:
❑
Contacting Technical Support.
❑
Customer Assistance Programs.
❑
What to Do if the Remote Annex 2000 Fails.
❑
Remote Annex 2000 Dumps.
❑
Repair Information Request Form.
Contacting Technical Support
If your Remote Annex 2000 fails, or develops problems, contact your
reseller to determine if the problem is hardware- or software-related.
If you recently purchased your Remote Annex 2000 you may be
eligible for our 30 Day Free Support Program. Please call Xylogics
Technical Support for more information. If you have purchased one
of the Customer Assistance Programs available from Xylogics, see the
program information for instructions (see Customer Assistance
Programs on page C-6). If you have not purchased an Assistance
Program, you can contact Xylogics Technical Support at one of the
following phone numbers (depending on your location):
❑
United States and Canada
1-800-2LANWAN (800-252-6926)
Enter the Express Routing Code (ERC) of 170, or listen for
the Xylogics Menu Options.
❑
International
Monday through Friday from 9 a.m. to 5 p.m. GMT:
+44 1908 222112 (Milton Keynes, UK).