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7. Possible Malfunctions
PROBLEM
CAUSE
REMEDY
Device does not heat
Mains plug not connected
to a power outlet
Connect the mains plug to
a power outlet
A temperature is not set
Rotate the temperature
knob to the desired
position
The temperature knob is
deffective
Contact a dealer
Thermostat is deffective
Contact a dealer
The device motor does not
start
Function switch set in
„0“ position
Set function switch to „I“
position
Function switch is
defective
Contact a dealer
The device connected to
power supply, but the red
control lamp is not lit
Power cord is defective
Check the power cord and
power supply
The fuse of electric circuit
has triggered
Check the power supply
Chocolate drips and flows
unevenly, does not form a
"fountain effect"
Chocolate is too
dense
Thin it with cooking oil
Temperature setting is
too low
Select a higher
temperature setting
The device is not leveled
Leveling of the device,
see chapter 5.3 „Seting-
up and connection“
The chocolate flow is
constantly interrupted
Product pieces have fallen
into the chocolate
Remove the product
pieces from chocolate.
Usually they are in the
bowl near the suction slot
of the tower
After addition of chocolate/
ingredients, chocolate flow
is interrupted
Chocolate or ingredients
are too cold
Add only hot chocolate or
ingredients