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Problem
Possible cause and solution
The vacuum bag
loses vacuum after
sealing
The sealing may be incomplete due to folds, crumbs, fat, or
moisture. Reopen the vacuum packing bag, clean the upper
part of its interior, remove all foreign objects from the sealing
strip, and repeat the sealing operation.
Check the bag for damages which may cause the vacuum
loss. Cover the sharp edges of the bag content with the paper
towel.
The vacuum bag has been incorrectly placed on the sealing
strip. Always make sure that during the sealing process, the
entire vacuum bag is always lying flat on the sealing strip.
The device does
not produce
vacuum in the
vacuum chamber
Check the seal of the lid for damages or contamination. Clean
the seal or replace it with a new seal.
The device does
not produce
complete vacuum
in the vacuum
container
The connection hose is not connected properly to the vacuum
container lid or to the connector of the device intended for
vacuum containers.
The lock of the vacuum container lid is not open.
The vacuum container is overfilled. Leave at least 3 cm
between the rim of the container and the contents.
If you cannot remove the malfunctions:
-
do not open the body,
-
notify the customer service point or contact the sales
agent, while providing the following information:
type of malfunction;
code number and serial number (see identification plate
on device underside);
date of purchase.