Barco ICMP, Service Manual

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4. Troubleshooting
Code 10966: “player - no remaining key credit - cannot play” (Error)
Situation Solution
The key is not valid anymore
because the playback budget
has been fully consumed. Request a new C-KDM to get new playback credits.
Code 10967: “player - invalid key signature - key rejected” (Error)
Situation Solution
The play cannot start
because one of the KDM has
an invalid signature. Request a KDM with a valid signature from the content provider.
Code 10968: “player - invalid key signer chain - key rejected” (Error)
Situation Solution
The play cannot start
because the signature of one
KDM was generated with
an invalid or not compliant
signer chain. Request a KDM that is signed with a valid signer chain from the
content provider.
Code 10969: “player - key decryption error - key rejected” (Error)
Situation Solution
The play cannot start
because one of the KDM
could not be decrypted.
Restart the projector. If the problem persists, escalate the issue
including a log package from the system.
The play cannot start
because one of the KDM
is invalid and cannot be
decrypted.
Check the system log and request a new KDM.
Code 10970: “player - invalid xml document - key rejected” (Error)
Situation Solution
The play cannot start
because the key is not a well
formed xml document. It is
probably corrupted. Request a new valid key by the content key provider.
Code 10971: “player - degraded mode - master/slave sync may be temporarily
unavailable” (Warning)
Situation Solution
The communication between
the master and slave
projectors is broken. The
playback may continue till the
end of the current clip then
only the master will continue
the playback. Check the connectivity between the master and the slave projectors. If
restored before the end of the current clip, the playback may continue
as normal else the master player will go to the standalone mode.
60 R5906594 ICMP 09/11/2016