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Event Master Devices
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5.15 Using the Tech Support menu
General
The
Tech Support
Menu, shown in the following illustration, provides quick access to Customer Support
contact information, and also shows you the software version for your Event Master unit.
Image 5-32: Tech Support Menu
This menu displays:
•
The software version of your Event Master unit . For more details on software upgrade instructions please
refer to section
”
•
The US Customer Support telephone number. This number is accessible from 6 a.m. to 10 p.m. (PST), 7
days per week. The European customer support number is: 0800-90-0410. In China call: 40088-22726. All
other regions, call your local Barco support.
•
The Customer Support web site address for all regions.
5.16 Restoring Factory Default Settings
General
As shown in the following illustration, two options in the
Setup
Menu allow you to restore the Event Master unit
to its factory default condition.
Image 5-33
The following attributes constitute a factory default condition:
•
The
Status
Menu is shown in the display screen.
•
All custom configurations are deleted.
The
Factory Reset
Menu provides two options for restoring factory default settings:
•
Factory Reset
—
If you use this option, all of your system configuration are deleted. Settings will be
restored to the original factory defaults.
•
Factory Reset, Save IP
—
This option performs a factory reset, but retains the IP address of the unit.
•
Factory Reset, Save IP, EDID
—
This option performs a factory reset, but retains the IP address and
EDID settings of the unit.
•
Factory Reset, Save IP, EDID, ID
—
This option performs a factory reset, but retains the IP address, EDID
settings, and the unit ID of the unit.
•
Soft
—
This option performs a reset, but retains the IP address, EDID settings, the unit ID, and all user
settings of the unit.
It is advisable to clear all saved configurations when you use the Event Master unit for the first time,
or when returning an unit from an event.
Summary of Contents for Event Master E2 Series
Page 1: ...ENABLING BRIGHT OUTCOMES User s Guide Event Master Devices...
Page 12: ...R5905948 12 Event Master Devices 12...
Page 24: ...R5905948 12 Event Master Devices 24 Safety...
Page 52: ...R5905948 12 Event Master Devices 52 General...
Page 82: ...R5905948 12 Event Master Devices 82 Hardware orientation...
Page 102: ...R5905948 12 Event Master Devices 102 Front Panel Menu orientation...
Page 272: ...R5905948 12 Event Master Devices 272 Image 6 137 EM GUI orientation...
Page 304: ...R5905948 12 Event Master Devices 304 Updating firmware...
Page 326: ...R5905948 12 Event Master Devices 326 Image 9 28 General operation example...
Page 382: ...R5905948 12 Event Master Devices 382 Preventive maintenance actions...
Page 444: ...R5905948 12 Event Master Devices 444 E2 Maintenance...
Page 528: ...R5905948 12 Event Master Devices 528 EC 200 EC 210 Maintenance...
Page 569: ...569 R5905948 12 Event Master Devices Troubleshooting C...
Page 572: ...R5905948 12 Event Master Devices 572 Troubleshooting...