Barco C5011S, Installation Manual

Page: 143 / 158

143 R5900120 /03 ClickShare CX-50 Gen2
5.41 Support & Updates, Troubleshoot, log settings
About logging
Both Button and Base Unit log data is saved in log files on the Base Unit. These log files can contain
debugging information. They can be downloaded on a local computer and cleared on the Base Unit. Debug
logging covers only a few hours before it will be overwritten. Therefore, it is important if you discover a
problem with your system to download the logging immediately.
How to use
1. Log in to the
Configurator
.
2. Click
Support & Updates
→
Troubleshoot
.
Image 5–62 Troubleshoot, logging
3. To create a debug log, check the check box next to
Enable debug logging
.
4. Reproduce the issue you want to report.
5. To download the current log file, click on Download logs .
6.
To clear the current log file, click
Clear logs
.
CX-50 Gen2 Configurator