6 Product Support and Maintenance
6.1 DX80 Performance Documentation
For additional information, including installation and configuration, weatherproofing, device menu maps, troubleshooting,
and a list of accessories, refer to one of the following product manuals.
• Performance Quick Start Guide:
• Performance Wireless I/O Network Instruction Manual:
• Sure Cross
®
• Sure Cross
®
• Power Solutions and Battery Life Calculations:
• Antenna Basics:
•
of Wireless Terminology
The following manuals are for the configuration software:
• User Configuration Software Instruction Manual:
• Sensor Configuration Software Instruction Manual:
The following documents are specific to the GatewayPro and DX83 models:
• Host Controller Systems Instruction Manual:
• Web Configurator Instruction Manual:
For DX80 radios released prior to the Performance radios, refer to the following documents:
• DX80 Legacy Configuration Information:
6.2 Troubleshooting
The following troubleshooting tips include some basic instructions for common problems.
6.2.1 Startup Problems
The following problems are associated with starting up your radios.
The radio won't wake up. While in storage mode, the radio does not operate. All Sure Cross
®
radios powered from an
integrated battery ship from the factory in storage mode to conserve the battery. To wake the device, press and hold button
1 for 5 seconds. To put any
Flex
Power
®
or integrated battery Sure Cross radio into storage mode, press and hold button 1
for 5 seconds. The radio is in storage mode when the LEDs stop blinking, but in some models, the LCD remains on for an
additional minute after the radio enters storage mode. After a device has entered storage mode, you must wait 1 minute
before waking it.
The sensors are not powered. Many SureCross devices have several switch power outputs for powering sensors. Enable
the power supplies using the I/O point parameters for sensor supply #, supply output voltage, and warm-up time.
The radio seems only partially powered. If your ribbon cable has been unplugged from the radio board, verify the ribbon
cable is fully seated and that it has been plugged into all pins. It is possible to accidentally plug in the ribbon cable and miss
the top row of pins (shown). When the ribbon cable is plugged in incorrectly, the radio may partially power up, but it will not
be able to communicate to any sensors nor will it communicate with the wireless network.
The radio won't enter binding mode. If you did not disconnect the power before changing the DIP switch positions, you
must cycle power to the device. If you do not cycle power, the device does not register the DIP switch changes. For devices
with an integrated battery, cycle the power by removing the battery for one minute.
Sure Cross
®
Performance DX80 Wireless I/O Networks
48
www.bannerengineering.com - Tel: + 1 888 373 6767
