Error Code
Description
Recommended Solution
10022
The connection to the sensor was
lost while sending data.
• Verify the sensor is energized
• Verify the sensor communication cable is connected
• Verify all inline network equipment is energized, properly
configured and connected
• Verify all required network equipment cables are connected
• Verify the network adaptor is properly configured
• Verify the sensor IP address is valid
• Verify there are no other devices using the same IP address
• Verify the sensor subnet is valid
• Verify the sensor can be successfully pinged
• Verify the network firewall settings support connection to the
sensor
10023
The connection to the sensor was
lost while receiving data.
• Verify the sensor is energized
• Verify the sensor communication cable is connected
• Verify all inline network equipment is energized, properly
configured and connected
• Verify all required network equipment cables are connected
• Verify the network adaptor is properly configured
• Verify the sensor IP address is valid
• Verify there are no other devices using the same IP address
• Verify the sensor subnet is valid
• Verify the sensor can be successfully pinged
• Verify the network firewall settings support connection to the
sensor
10024
The connection to the sensor was
lost while receiving data.
• Verify the sensor is energized
• Verify the sensor communication cable is connected
• Verify all inline network equipment is energized, properly
configured and connected
• Verify all required network equipment cables are connected
• Verify the network adaptor is properly configured
• Verify the sensor IP address is valid
• Verify there are no other devices using the same IP address
• Verify the sensor subnet is valid
• Verify the sensor can be successfully pinged
• Verify the network firewall settings support connection to the
sensor
10025
The connection to the sensor was
lost while receiving data.
• Verify the sensor is energized
• Verify the sensor communication cable is connected
• Verify all inline network equipment is energized, properly
configured and connected
• Verify all required network equipment cables are connected
• Verify the network adaptor is properly configured
• Verify the sensor IP address is valid
• Verify there are no other devices using the same IP address
• Verify the sensor subnet is valid
• Verify the sensor can be successfully pinged
• Verify the network firewall settings support connection to the
sensor
10026
The connection to the sensor was
lost while receiving data.
• Verify the sensor is energized
• Verify the sensor communication cable is connected
• Verify all inline network equipment is energized, properly
configured and connected
• Verify all required network equipment cables are connected
• Verify the network adaptor is properly configured
• Verify the sensor IP address is valid
• Verify there are no other devices using the same IP address
• Verify the sensor subnet is valid
• Verify the sensor can be successfully pinged
• Verify the network firewall settings support connection to the
sensor
iVu Plus BCR Gen2 Series Sensor
186
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