9 Product Support and Maintenance
This section provides general Banner resources and specific documentation for installers and operators of this iVu BCR
Vision Sensor.
WARNING: Not To Be Used for Personnel Protection
Never use this device as a sensing device for personnel protection. Doing so could lead to
serious injury or death. This device does not include the self-checking redundant circuitry necessary
to allow its use in personnel safety applications. A sensor failure or malfunction can cause either an
energized or de-energized sensor output condition.
9.1 Product Support
Banner provides the following resources for quickly setting up and operating the device.
Documentation
Online Help
When setting up or monitoring inspections using the iVu sensor's integrated display, you can get online help on any screen
by clicking the Help icon in the upper-right of the screen.
PDF Documentation
The product documentation is available in a convenient printable format (PDF) on the installation CD or at
.
Banner Website
The most current product information, documentation, and software updates are available on the Banner website:
.
Warranty Service
Contact Banner Engineering for troubleshooting of this device. Do not attempt any repairs to this Banner device; it
contains no field-replaceable components. If the device or a device component is determined to be defective by a
Banner Applications Engineer, they will advise you of Banner's RMA (Return Merchandise Authorization) procedure.
Important: If instructed to return the device, pack it with care. Damage that occurs in return shipping
is not covered by warranty.
Factory Support
To help Banner better assist you, be ready to provide the following information:
•
iVu firmware version (to find the version number, click Main Menu > System > Sensor Information
•
Device Model Number and Date Code, which are found on the bottom of the device.
•
Exact wording of any messages that appeared on your screen
•
A description of what you were doing and what happened
•
A description of how you tried to solve the problem
•
on page 66)
9.2 Maintenance
Maintenance tasks include keeping the hardware free of dust and dirt and possibly updating the iVu firmware as new
versions become available.
Cleaning the Sensor
Regularly remove any dust or dirt from the device using a soft cloth. If needed, slightly dampen the cloth with a weak
solution of neutral detergent. Avoid getting dirt on the imager (the area behind the lens). If the imager is dirty, use anti-
static compressed air to blow off the dust.
Updating the iVu firmware
The current version of iVu firmware is available for download from the Banner website. See the Banner Website for the
firmware download link.
iVu Barcode Reader (BCR)
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