Limited 1-Year Warranty
The limited warranty is valid only on products bought through authorized resellers and used in the United States and Canada.
Buying through an unauthorized reseller or using this product outside of the United States and Canada automatically voids
this warranty.
This warranty is available to consumers only. You are a consumer if you own a Baby Brezza Formula pro that was purchased at
retail for personal, family or household use. Except as otherwise required under applicable state law, this warranty is not
available to retailers or other commercial purchasers or owners. We warrant that your Baby Brezza Formula Pro will be free of
defects in material or workmanship under normal home use for one year from the date of original purchase. Customer will be
required to present original proof of purchase in order to obtain the warranty benefits. In the event that you do not have
proof of purchase date, the purchase date for purposes of this warranty will be the date of manufacture. If your Baby Brezza
Formula Pro should prove to be defective within the warranty period, we will repair it or, if we consider it necessary, replace it.
To obtain warranty services, please call Customer Service at 1-888-396-6552 or write to:
Baby Brezza, 250 Passaic Street, Newark, NJ 07104 Attn: Customer Service.
Troubleshooting
Customer Service and Warranty
Condition
Possible Cause
Remedy
Machine will not start.
Temperature of
dispensed formula
is too cold.
Water has not yet been heated to
correct temperature.
Powder level in powder container is
too low.
Powder is stuck in powder measuring
wheel.
Measuring wheel is set to incorrect
number for powder type.
Wait for heater to warm water
in tank. Green LED in “temp”
section of control panel will
illuminate when water reaches
correct temperature.
Make sure silicone scraper is
installed correctly.
Make sure the measuring wheel is
set to the correct number for your
powder type. See Back Cover.
Locking cover is not locked under
tab in powder container.
Check locking cover and make sure
the edge is locked under the tab in
the powder container.
See page 3, Step 5 for details.
Refill Powder Container with
more powder.
If you can not remedy problems with the machine by using the troubleshooting chart above,
do not return the your Formula Pro® to the store, please contact Customer Service at 1-888-396-6552.
Any other servicing should be performed by an authorized service representative.
Unit is unplugged.
Unit is not turned on.
Funnel is removed or not fully
inserted.
Water Tank is removed or not
fully seated.
Water level is below “MIN” line.
Powder container is removed or not
fully seated.
Powder container lid is not
completely closed.
Powder container lid is on backwards.
Turn Powder container lid
clockwise to close completely.
Make sure tab on outer edge of
Powder Container Lid is facing the
back of the machine and engaged
with safety switch.
See page 4, step 1 & 2 for details.
Water in Water Tank is too cold.
( Green & Yellow Temp LEDs Flashing)
Water in Water Tank is too hot.
( Green & Yellow Temp LEDs Flashing)
Allow water to warm up or pour
warmer water in Water Tank to
raise temperature faster.
Allow water to cool down or pour
cool water in Water Tank to
lower temperature faster.
Insert funnel or push front of
funnel until flush with machine.
Place water tank on base or
push down all the way.
Water Tank not fully seated.
Push Water Tank down all the way
on Base.
Water Tank not fully seated.
Push Water Tank down all the way
on Base.
Add more water to water tank.
Place powder container on
base or push down all the way.
Make sure the plug is securely
inserted into the power outlet.
Turn switch on lower back of
unit from off to on.
Troubleshooting
Condition
Possible Cause
Remedy
Not enough powder
dispensed.
Too much powder
dispensed.
Not dispensing water
Clean heater plate and use
purified/distilled water.
Scaling on water tank
heater plate.
Mineral rich water used
persistently.
Powder build-up
on funnel cover
and underside of
powder container.
Water Tank is full,
red no water light
is on.
Clean funnel cover and powder
container bottom frequently,
every 5-6 bottles, or at least
once a day.
Frequent use without cleaning
underside of powder container.
See page 7, step 4 for details.
9
10
If you are experiencing problems with your Baby Brezza Formula Pro,
please call our Customer Service department at 1-888-396-6552 before returning
the product so that we can offer you our best service customized to your particular situation.
Funnel Cover is not straight
on funnel or not pushed down
completely.
Align tab on front of Funnel Cover
with notch in Funnel and push
down Funnel Cover completely.
Funnel will not fit
all the way in Funnel
Compartment.
Measuring wheel is set to incorrect
number for powder type.
Make sure the measuring wheel is
set to the correct number for your
powder type. See Back Cover.
