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AXIS Q3819-PVE Network Camera

Table of Contents

Get started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Find the device on the network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Access the device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Webpage overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Additional settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Adjust the image . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

View and record video . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Set up rules and alerts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Audio . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Cleaning recommendations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Learn more . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Long-distance connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

View area . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Privacy masks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Overlays . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Streaming and storage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Applications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Reset to factory default settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Firmware options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Check the current firmware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Upgrade the firmware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Technical issues, clues and solutions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Performance considerations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Contact support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Product overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

LED indicators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

SD card slot . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Connectors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Summary of Contents for Q3819-PVE

Page 1: ...AXIS Q3819 PVE Network Camera User Manual ...

Page 2: ...s 22 Learn more 23 Long distance connections 23 View area 23 Privacy masks 23 Overlays 23 Streaming and storage 23 Applications 26 Security 26 Troubleshooting 27 Reset to factory default settings 27 Firmware options 27 Check the current firmware 27 Upgrade the firmware 27 Technical issues clues and solutions 28 Performance considerations 30 Contact support 30 Specifications 31 Product overview 31 ...

Page 3: ...er the IP address or host name of the Axis device If you do not know the IP address use AXIS IP Utility or AXIS Device Manager to find the device on the network 2 Enter the username and password If you access the device for the first time you must set the root password See Set a new password for the root account on page 3 3 The live view page opens in your browser Verify that no one has tampered w...

Page 4: ...words Important Axis devices send the initially set password in clear text over the network To protect your device after the first login set up a secure and encrypted HTTPS connection and then change the password The device password is the primary protection for your data and services Axis devices do not impose a password policy as they may be used in various types of installations To protect your...

Page 5: ...AXIS Q3819 PVE Network Camera Get started Webpage overview 1 Live view control bar 2 Live view 3 Product name 4 User information color themes and help 5 Video control bar 6 Settings toggle 5 ...

Page 6: ...AXIS Q3819 PVE Network Camera Get started 7 Settings tabs 6 ...

Page 7: ...le light it can deliver brighter more detailed images 1 Go to Settings Image Day and night and make sure that the IR cut filter is set to Auto 2 To determine at what light level you want the camera to shift to night mode move the Threshold slider toward Bright or Dark Note If you set the shift to night mode to occur when it s brighter the image remains sharper as there will be less low light noise...

Page 8: ... or away from it rather than sideways Maximize the details in an image Important If you maximize the details in an image the bitrate will probably increase and you might get a reduced frame rate Make sure to select the capture mode that has the highest resolution Set the compression as low as possible Select MJPEG streaming Turn off Zipstream functionality Handle scenes with strong backlight Dynam...

Page 9: ...om web articles wide dynamic range Verify the pixel resolution To verify that a defined part of the image contains enough pixels to for example recognize the face of a person you can use the pixel counter 1 Go to Settings System Orientation 2 Click 3 In the camera s live view adjust the size and position of the rectangle around the area of interest for example where you expect faces to appear You ...

Page 10: ...the size color and name of the privacy mask according to your needs To watch this video go to the web version of this document www axis com products online manual 57954 t10106902 How to change the appearance of the mask Show an image overlay You can add an image as an overlay in the video stream 1 Go to Settings Overlay 2 Click Image list 3 Upload an image and click Done 4 Click Create overlay 5 S...

Page 11: ...modify the text to fit the street 5 To add a compass click Add compass and modify the compass to fit the image View and record video This section includes instructions about how to configure your device To learn more about how streaming and storage works go to Streaming and storage on page 23 Reduce bandwidth and storage Important If you reduce the bandwidth it can result in loss of details in the...

Page 12: ...stalled Record video 1 Go to the live view 2 To start a recording click Record Click again to stop the recording Watch video 1 Click Storage Go to recordings 2 Select your recording in the list and it will play automatically Set up rules and alerts You can create rules to make your device perform an action when certain events occur A rule consists of conditions and actions The conditions can be us...

Page 13: ...ion VMD 4 Select Invert this condition 5 In the list of actions under Power saving mode select Use power saving mode while the rule is active 6 Click Save Record video when the camera detects motion This example explains how to set up the camera to start recording to the SD card five seconds before it detects motion and to stop one minute after To watch this video go to the web version of this doc...

Page 14: ...device detects motion To watch this video go to the web version of this document www axis com products online manual 57954 t10103832 How to show text overlay when the camera detects motion Make sure that AXIS Video Motion Detection is running 1 Go to Settings Apps AXIS Video Motion Detection 2 Start the application if it is not already running 3 Make sure you have set up the application according ...

Page 15: ... rule 2 Type a name for the rule 3 In the list of conditions under Audio select Audio Detection 4 In the list of actions under Recordings select Record video 5 Select the stream profile where audio has been turned on 6 Set the prebuffer time to 5 seconds 7 Set the postbuffer time to 60 seconds 8 In the list of storage options select SD card 9 Click Save Record video when the camera detects impact ...

Page 16: ... installation guide provided with the product The following example shows how to configure a rule that turns on the AXIS I O Indication LED to indicate that camera is recording 1 Go to Settings System I O Ports 2 For the port that you connected the AXIS I O Indication LED to set the direction to Output and set the normal state to Open circuit NO 3 Go to Settings System Events 4 Create a new rule 5...

Page 17: ...ally closed NC Connecting wires Physical connection 1 Connect the wires from the PIR detector to the input pin see I O connector on page 32 2 Connect the wires from the switch to the output pin see I O connector on page 32 Configure I O ports You need to connect the switch relay to the camera from the camera s webpage First configure the I O ports Set the PIR detector to an input port 1 Go to Syst...

Page 18: ...is example explains how to trigger an alarm if someone opens the housing Create a rule 1 Go to Settings System Events and add a rule 2 Type a name for the rule 3 In the list of conditions select Casing open 4 In the list of actions select Send notification to email 5 Select a recipient from the list or go to Recipients to create a new recipient To create a new recipient click To copy an existing r...

Page 19: ...ent To create a new recipient click To copy an existing recipient click 7 Type a subject and a message for the email 8 Click Save Detect tampering with input signal This example explains how to trigger an alarm when the input signal has been cut or short circuited For more information about the I O connector see page 32 To watch this video go to the web version of this document www axis com produc...

Page 20: ...n if someone spray paint the lens 1 Go to Settings System Detectors 2 Turn on Trigger on dark images This will trigger an alarm if the lens is sprayed covered or rendered severely out of focus 3 Set a duration for Trigger after The value indicates the time that must pass before an email is sent Create a rule 1 Go to Settings System Events Rules and add a rule 2 Type a name for the rule 3 In the li...

Page 21: ... as an audio out device where you can play audio clips and transmit sound through the camera Important For this feature to work with a video management software VMS you must first pair the camera with the network speaker then add the camera to your VMS Pair camera with network speaker 1 Go to Settings System Accessories Network speaker pairing 2 Type the network speaker s IP address username and p...

Page 22: ... NOTICE TICE TICE Never use harsh detergent for example gasoline benzene or acetone 1 Use a can of compressed air to remove any dust or loose dirt from the device 2 Clean the device with a soft cloth dampened with mild detergent and lukewarm water 3 Wipe carefully with a dry cloth Note Avoid cleaning in direct sunlight or at elevated temperatures as this may cause stains when the water droplets dr...

Page 23: ... area In the video stream privacy masks appear either as blocks of solid color or with a mosaic pattern You ll see the privacy mask on all snapshots recorded video and live streams You can use the VAPIX application programming interface API to turn off the privacy masks Important If you use multiple privacy masks it may affect the product s performance Overlays Overlays are superimposed over the v...

Page 24: ...The Stream tab contains settings for video streams You get these settings if you request a video stream from the product and don t specify for example resolution or frame rate When you change the settings in the Stream tab it doesn t affect ongoing streams but it will take effect when you start a new stream The Stream profiles settings override the settings from the Stream tab If you request a str...

Page 25: ...ge bitrate option You can define the total storage required to store the video stream for a specified amount of time retention time when image quality is adjusted to meet the specified target bitrate Specify the average bitrate settings in one of the following ways To calculate the estimated storage need set the target bitrate and the retention time To calculate the average bitrate based on availa...

Page 26: ...pplications might not be compatible with each other Certain combinations of applications might require too much processing power or memory resources when run in parallel Verify that the applications work together before deployment To watch this video go to the web version of this document www axis com products online manual 57954 t10001688 How to download and install an application Security TPM mo...

Page 27: ...o either the active track or the long term support LTS tracks Being on the active track means continuously getting access to all the latest product features while the LTS tracks provide a fixed platform with periodic releases focused mainly on bug fixes and security updates Using firmware from the active track is recommended if you want to access the newest features or if you use Axis end to end s...

Page 28: ...e product as an administrator 3 Go to Settings System Maintenance Follow the instructions on the page When the upgrade has finished the product restarts automatically Technical issues clues and solutions If you can t find what you re looking for here try the troubleshooting section at axis com support Problems upgrading the firmware Firmware upgrade failure If the firmware upgrade fails the device...

Page 29: ...server are dynamic and may change If the IP address has been changed use AXIS IP Utility or AXIS Device Manager to locate the device on the network Identify the device using its model or serial number or by the DNS name if the name has been configured If required a static IP address can be assigned manually For instructions go to axis com support The device is accessible locally but not externally...

Page 30: ...e CPU reaches its maximum this also affects the frame rate The following factors are the most important to consider High image resolution or lower compression levels result in images containing more data which in turn affects the bandwidth Rotating the image in the GUI will increase the product s CPU load Access by large numbers of Motion JPEG or unicast H 264 clients affects the bandwidth Simulta...

Page 31: ... LED status indicator 7 PoE connector LED indicators Status LED Indication Unlit Connection and normal operation Green Shows steady green for 10 seconds for normal operation after startup completed Amber Steady during startup Flashes during firmware upgrade or reset to factory default Amber Red Flashes amber red if network connection is unavailable or lost 31 ...

Page 32: ...ing the product to factory default settings See Reset to factory default settings on page 27 Connectors Network connector RJ45 Ethernet connector with Power over Ethernet PoE I O connector Use the I O connector with external devices in combination with for example motion detection event triggering and alarm notifications In addition to the 0 V DC reference point and power DC output the I O connect...

Page 33: ...ne resistors See connection diagram for information about how to connect the resistors 0 to max 28 V DC Configurable Input or Output 3 4 Digital output Internally connected to pin 1 DC ground when active and floating unconnected when inactive If used with an inductive load e g a relay connect a diode in parallel with the load to protect against voltage transients 0 to max 28 V DC open drain 100 mA...

Page 34: ...User Manual Ver M1 9 AXIS Q3819 PVE Network Camera Date April 2021 Axis Communications AB 2020 Part No T10158553 ...

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