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AXIS Q3708-PVE Network Camera

User Manual

Summary of Contents for Q3708-PVE

Page 1: ...AXIS Q3708 PVE Network Camera User Manual ...

Page 2: ...ity EMC on page 2 Low Voltage LVD Directive 2006 95 EC See Safety on page 2 Restrictions of Hazardous Substances RoHS Directive 2011 65 EU See Disposal and Recycling on page 3 A copy of the original declaration of conformity may be obtained from Axis Communications AB See Contact Information on page 3 Electromagnetic Compatibility EMC This equipment has been designed and tested to fulfill applicab...

Page 3: ...al and electronic equipment WEEE is applicable in the European Union member states To prevent potential harm to human health and the environment the product must be disposed of in an approved and environmentally safe recycling process For information about your nearest designated collection point contact your local authority responsible for waste disposal Businesses should contact the product supp...

Page 4: ... Up Video Streams 16 Stream Profiles 18 ONVIF Media Profiles 18 Camera Settings 18 Align the Channel Images 20 About overlay text 20 Privacy Mask 21 Configure the Live View Page 22 Detectors 23 Camera Tampering 23 Applications 24 Application Licenses 24 Upload Application 24 Application Considerations 24 AXIS Video Motion Detection 26 Considerations 26 Start and Stop the Application 26 Configure A...

Page 5: ...a Table of Contents Reset to Factory Default Settings 49 Troubleshooting 50 Check the Firmware 50 Upgrade the Firmware 50 Symptoms Possible Causes and Remedial Actions 50 Technical Specifications 53 Performance Considerations 54 5 ...

Page 6: ...d result in death or serious injury CAUTION Indicates a hazardous situation which if not avoided could result in minor or moderate injury NO NO NOTICE TICE TICE Indicates a situation which if not avoided could result in damage to property Other Message Levels Important Indicates significant information which is essential for the product to function correctly Note Indicates useful information which...

Page 7: ...erview Hardware Overview 1 Dome cover 2 Ground screw 3 Hook for safety wire 4 Part number P N Serial number S N 5 Network connector 6 Unit holder 3x 7 Status LED indicator 8 Control button 9 Restart button Weather Shield 1 Weather shield top 7 ...

Page 8: ...t settings See page 49 Connecting to an AXIS Video Hosting System service See page 43 To connect press and hold the button for about 3 seconds until the Status LED flashes green Connecting to AXIS Internet Dynamic DNS Service See page 43 To connect press and hold the button for about 3 seconds Restart Button Press the restart button to restart the product LED Indicators Note The Status LED can be ...

Page 9: ...assign an IP address see the document Assign an IP Address and Access the Video Stream on Axis Support web at www axis com techsup Note To show Bonjour as a browser bookmark go to Safari Preferences 3 Enter your user name and password If this is the first time the product is accessed the root password must first be configured For instructions see Set the Root Password on page 10 4 The product s Li...

Page 10: ...re enter it to confirm the spelling 3 Click OK The password has now been configured Set Power Line Frequency Power line frequency is set the first time the Axis product is accessed and can only be changed from Plain Config see page 49 or by resetting the product to factory default Select the power line frequency 50 Hz or 60 Hz used at the location of the Axis product Selecting the wrong frequency ...

Page 11: ... and is turned on and off automatically If required the heater can be activated manually by clicking the Heater button To show the button go to Setup Live View Config Under Action Buttons select Show heater button and specify the number of minutes the heater should be activated Click Divider to display partition lines between the images This can be useful for instance when identifying potential bl...

Page 12: ...ording is saved can be specified in the AMC Control Panel Enable this button from Live View Config Viewer Settings Channel Configuration Where applicable the Axis product enables individual setup for the different channels Left Channel Center Channel and Right Channel On pages such as Privacy Masks the channels are represented by tabs on which the individual settings are made Settings such as Imag...

Page 13: ...Panel can be changed and the options disabled to suit specific requirements Note H 264 is licensed technology The Axis product includes one H 264 viewing client license Installing additional unlicensed copies of the client is prohibited To purchase additional licenses contact your Axis reseller MJPEG This format uses standard JPEG still images for the video stream These images are then displayed a...

Page 14: ...264 decoder to be installed The following paths can be used Unicast via RTP axrtpu ip axis media media amp camera source no Unicast via RTSP axrtsp ip axis media media amp camera source no Unicast via RTSP tunneled via HTTP axrtsphttp ip axis media media amp camera source no Multicast axrtpm ip axis media media amp camera source no QuickTimeTM The following paths can be used rtsp ip axis media med...

Page 15: ...ve View page Administrators have unrestricted access to all settings Operators have restricted access to settings see Users on page 39 See also the online help Basic Setup Basic Setup provides shortcuts to the settings that should be made before using the Axis product 1 Users See page 39 2 TCP IP See page 42 3 Date Time See page 41 4 Video Stream See page 16 The Basic Setup menu can be disabled fr...

Page 16: ...mouse to move and resize the rectangle or enter the number of pixels in the Width and Height fields and click Apply When accessing the Live View page in Internet Explorer with AXIS Media Control AMC in Windows Right click in the image and select Pixel counter Use the mouse to move and resize the rectangle Image The default image settings can be configured under Video Video Stream Select the Image ...

Page 17: ...aximum frame size should be set to an optimal value Axis Zipstream Technology Zipstream is a bit rate reduction technology optimized for video surveillance Zipstream reduces the average bit rate in the H 264 stream by removing unnecessary data and makes it possible to allow higher resolutions reduce storage cost or to keep recordings for a longer time To reduce the bit rate Zipstream reduces the n...

Page 18: ...have been included in the product for quick setup It is also possible to configure new ONVIF media profiles as per required specifications To add a new ONVIF media profile click Add and enter the required information You can also modify or remove a profile from this page Camera Settings The Video Camera Settings page provides access to advanced image settings for the Axis product Capture Mode Capt...

Page 19: ...ust the overall brightness of the image Exposure control Select a suitable option to control exposure For most scenes the Automatic option will provide the best results The shutter speed is automatically set to produce optimum image quality If the image flickers that can be caused by fluorescent lamps or other light sources To reduce flicker in the image select the Flicker option that matches the ...

Page 20: ...e aligned during production However fine tuning of the image alignment may be required depending on for instance the distances within the scene Also a larger overlap between the images will guarantee a complete coverage of the whole scene to a larger extent To set the individual image alignment for each channel go to Setup Video Capture Alignment and use the LEFT RIGHT and UP DOWN buttons or enter...

Page 21: ...t users from viewing parts of the monitored area Privacy masks appear as blocks of solid color and are applied on the video stream Privacy masks cannot be bypassed using the VAPIX application programming interface API The Privacy Mask List Video Privacy Mask shows all the masks that are currently configured in the Axis product and indicates if they are enabled You can add a new mask re size the ma...

Page 22: ...lick the Refresh button in your browser to view a new image For more information please see the online help Viewer Settings To configure options for the viewer go to Live View Config Viewer Settings Select Show viewer toolbar to display the AXIS Media Control AMC or the QuickTime viewer toolbar under the video image in your browser H 264 decoder installation The administrator can disable installat...

Page 23: ...the lens is sprayed covered or rendered severely out of focus 4 Click Save To configure the product to send an alarm when tampering occurs 1 Go to Events Action Rules 2 Click Add to set up a new action rule 3 Enter a Name for the action rule 4 Under Condition select Detectors from the Trigger list 5 Select Tampering from the list of detectors 6 Optionally select a schedule and set additional condi...

Page 24: ...nd click Upload Package 3 Install the license if applicable For instructions see the documentation provided by the application vendor 4 Start the application Go to page Applications select the application in the list of installed applications and click Start 5 Configure the application For instructions see the documentation provided by the application vendor Note Applications can be uploaded by pr...

Page 25: ... PVE Network Camera Applications If the Axis product is reset to factory default uploaded applications and their settings are removed For information about factory default see Reset to Factory Default Settings 25 ...

Page 26: ...s Vibrations might cause false detections Start and Stop the Application To start the application select it in the Installed Applications list on the Applications page and click Start To stop the application select it in the list and click Stop Configure Application The application is available from Setup Applications Motion Detection 3 Go to Settings and then click AXIS AXIS AXIS Video Video Vide...

Page 27: ...mes a cross drag the area to the new position To select the include area click on the border To reset the include area to its default size click Reset Exclude Area An exclude area is an area in which moving objects will be ignored Use exclude areas if there are areas inside the include area that trigger a lot of unwanted detected objects Up to 10 exclude areas can be used Note To add and modify ex...

Page 28: ...l confirmation to verify the settings before enabling another filter When configuring a filter start with a small filter size click Save and use visual confirmation to verify the settings If required increase the filter size in small steps until the number of unwanted objects is reduced Swaying Object Ignore Filter The swaying object filter is used to avoid detecting objects that only move a short...

Page 29: ... the minimum time that must pass before the object is detected Start with a small number 3 Click Save to apply the filter 4 Use visual confirmation to verify the settings 5 If the result is not satisfactory increase the filter size in small steps Small Object Ignore Filter The small object filter is used to avoid detecting objects that are too small For example if only moving cars should be detect...

Page 30: ... to use for recording 3 Go to Setup Events Action Rules and click Add to create a new action rule 4 From the Trigger drop down list select Applications and then select VMD 3 5 Configure other settings as required For example to only record video during certain time periods select a Schedule 6 Under Actions select Record Video from the Type drop down list 7 Select the stream profile and storage dev...

Page 31: ... from the Trigger drop down list and then select VMD3 4 Optionally select a Schedule and Additional conditions See below 5 Under Actions select Record Video from the Type drop down list 6 Select a Stream profile and configure the Duration settings as described below 7 Select Network Share from the Storage drop down list To use more than one trigger for the action rule select Additional conditions ...

Page 32: ...le be connected to buttons in the VMS user interface Storage Disruption Trigger the rule if storage problems are detected for example if the storage device is unavailable removed full locked or if other read or write problems occur This can for example be used to send maintenance notifications Recording Triggers the rule when the Axis product records to the storage device The recording status trig...

Page 33: ...ame 3 Select a recipient Type 4 Enter the information needed for the recipient type 5 Click Test to test the connection to the recipient 6 Click OK Recipient Types The following recipients are available Recipient Use with action Notes Email Send Images Send Notification Send Video Clip An email recipient can contain multiple email addresses FTP Send Images Send Video Clip SFTP Send Images Send Vid...

Page 34: ... Go to Events Recipients and click Add 2 Enter a Name and select Email from the Type list 3 Enter the email addresses to send emails to in the To field Use commas to separate multiple addresses 4 Select the email provider from the Provider list 5 Enter the user ID and password for the email account 6 Click Test to send a test email To set up an email recipient using for example a corporate email s...

Page 35: ...o Events Recurrences and click Add 2 Enter a descriptive name and recurrence pattern 3 Click OK To use the recurrence in an action rule first select Time from the Trigger drop down list in the Action Rule Setup page and then select the recurrence from the second drop down list To modify or remove recurrences select the recurrence in the Recurrences List and click Modify or Remove 35 ...

Page 36: ... System Options Date Time see Date Time on page 41 To find a recording follow these steps 1 Go to Recordings List 2 To reduce the number of recordings displayed select the desired options under Filter Recording time List recordings that started between the From and To times Event List recordings that were triggered by a specific event Select continuous to list continuous recordings Storage List re...

Page 37: ...Select the recording and click Export The Export Recording dialog opens 4 By default the complete recording is selected To export a part of the recording modify the start and stop times 5 Optionally enter a file name for the recording 6 Click Export Note Recordings can also be exported from the playback window Continuous Recording The Axis product can be configured to continuously save video to a ...

Page 38: ...ng the product to factory default settings will erase any uploaded language files and reset the product language to English Clicking the Restore button on the Maintenance page will not affect the language A firmware upgrade will not affect the language used However if you have uploaded a new language to the product and later upgrade the firmware it may happen that the translation no longer matches...

Page 39: ...users access to the Live View page Deselect the Enable Basic Setup option to hide the Basic Setup menu Basic Setup provides quick access to settings that should be made before using the Axis product ONVIF ONVIF Open Network Video Interface Forum is a global interface standard that makes it easier for end users integrators consultants and manufacturers to take advantage of the possibilities offered...

Page 40: ...ves with digital certificates using EAP TLS Extensible Authentication Protocol Transport Layer Security The certificates are provided by a Certification Authority CA You need a CA certificate to authenticate the authentication server a CA signed client certificate to authenticate the Axis product To create and install certificates go to System Options Security Certificates See Certificates on page...

Page 41: ...icates If required additional CA certificates can be installed 1 Go to Setup System Options Security Certificates 2 Click Install certificate and upload the certificate Date Time The Axis product s date and time settings are configured under System Options Date Time Current Server Time displays the current date and time 24h clock The time can be displayed in 12h clock in the text overlay see below...

Page 42: ...s according to the configuration in the network router To enable IPv6 go to System Options Network TCP IP Basic Other settings for IPv6 should be configured in the network router ARP Ping The product s IP address can be assigned using ARP and Ping For instructions see Assign IP Address Using ARP Ping on page 42 The ARP Ping service is enabled by default but is automatically disabled two minutes af...

Page 43: ...HS box One click enabled Press and hold the product s control button see Hardware Overview on page 7 for about 3 seconds to connect to an AVHS service over the Internet Once registered Always will be enabled and the Axis product stays connected to the AVHS service If the product is not registered within 24 hours from when the button is pressed the product will disconnect from the AVHS service Alwa...

Page 44: ...r more information see the online help Link Local IPv4 Address Link Local Address is enabled by default and assigns the Axis product an additional IP address which can be used to access the product from other hosts on the same segment on the local network The product can have a Link Local IP and a static or DHCP supplied IP address at the same time This function can be disabled under System Option...

Page 45: ...Save FTP The FTP server running in the Axis product enables upload of new firmware user applications etc The FTP server can be disabled under System Options Network TCP IP Advanced Note This FTP server has nothing to do with the product s ability to transfer images via FTP to other locations and servers RTSP The RTSP server running in the Axis product allows a connecting client to start an H 264 s...

Page 46: ...e All AXIS Video MIB traps are enabled when SNMP v1 v2c traps are enabled It is not possible to turn on or off specific traps SNMP v3 provides encryption and secure passwords To use traps with SNMP v3 an SNMP v3 management application is required To use SNMP v3 HTTPS must be enabled see HTTPS on page 39 To enable SNMP v3 check the box and provide the initial user password Note The initial password...

Page 47: ... clear all recordings and data from the Axis product s folder on the designated share click Clear under Storage Tools To avoid filling the share it is recommended to remove recordings continuously Under Recording Settings select Remove recordings older than and select the number of days or weeks To stop writing to the share and protect recordings from being removed select Lock under Recording Sett...

Page 48: ...oting If contacting Axis Support please provide a valid Server Report with your query System Log Provides information about system events Access Log Lists all failed attempts to access the product The Access Log can also be configured to list all connections to the product see below Server Report Provides information about the product status in a pop up window The Access Log is automatically inclu...

Page 49: ...caution A reset to factory default will reset all settings including the IP address to the factory default values Note The installation and management software tools are available from the support pages on www axis com techsup For products with multiple IP addresses channel 1 will have the address 192 168 0 90 channel 2 will have the address 192 168 0 91 and so on To reset the product to the facto...

Page 50: ...ality available Always read the upgrade instructions and release notes available with each new release before upgrading the firmware To upgrade the product s firmware 1 Download the latest firmware file to your computer available free of charge at www axis com techsup 2 Go to Setup System Options Maintenance in the product s webpages 3 Under Upgrade Server click Browse and locate the file on your ...

Page 51: ...P Address and Access the Video Stream on Axis Support web at www axis com techsup Certificate error when using IEEE 802 1X For authentication to work properly the date and time settings in the Axis product should be synchronized with an NTP server See Date Time on page 41 The product is accessible locally but not externally Router configuration To configure your router to allow incoming data traff...

Page 52: ...econd is dependent on the utility frequency 60 50 Hz of the Axis product See Technical Specifications on page 53 Product does not start up Product does not start up If the product does not start up keep the network cable connected and re insert the power cable to the midspan Video and image problems general Black image with text indicating inadequate power supply Check cables and restart power sou...

Page 53: ...ning of behavior at low light Text and image overlay Privacy mask Capture alignment WDR forensic capture Up to 110 dB depending on scene Network Security Password protection IP address filtering HTTPSa encryption IEEE 802 1Xa network access control Digest authentication User access log Centralized Certificate Management Supported protocols IPv4 v6 HTTP HTTPSa SSL TLSa QoS Layer 3 DiffServ FTP CIFS...

Page 54: ...ather shield Included accessories RJ45 Push pull connector IP66 Torx L key T30 Weather shield Installation Guide Windows decoder 1 user license Optional accessories Axis Mounts AXIS PoE Midspans For more accessories see www axis com Video management software AXIS Camera Companion AXIS Camera Station Video management software from Axis Application Development Partners available on www axis com tech...

Page 55: ... simultaneously Frame rate and bandwidth affected Heavy usage of event settings affect the product s CPU load Frame rate affected Using HTTPS may reduce frame rate in particular if streaming Motion JPEG Heavy network utilization due to poor infrastructure Bandwidth affected Viewing on poorly performing client computers lowers perceived performance Frame rate affected Running multiple AXIS Camera A...

Page 56: ...User Manual Ver M1 13 AXIS Q3708 PVE Network Camera Date April 2016 Axis Communications AB 2016 Part No 1525419 ...

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