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AXIS Q3518-LVE Network Camera

Troubleshooting

1. Download the firmware file to your computer, available free of charge at

axis.com/support/firmware

.

2. Log in to the product as an administrator.

3. Go to

Settings > System > Maintenance

. Follow the instructions on the page. When the upgrade has finished, the

product restarts automatically.

AXIS Device Manager can be used for multiple upgrades. Find out more at

axis.com/products/axis-device-manager

.

Technical issues, clues and solutions

If you can’t find what you’re looking for here, try the troubleshooting section at

axis.com/support

.

Problems upgrading the firmware

Firmware upgrade failure

If the firmware upgrade fails, the device reloads the previous firmware. The most common reason
is that the wrong firmware file has been uploaded. Check that the name of the firmware file
corresponds to your device and try again.

Problems setting the IP address

The device is located on a
different subnet

If the IP address intended for the device and the IP address of the computer used to access the
device are located on different subnets, you cannot set the IP address. Contact your network
administrator to obtain an IP address.

The IP address is being used
by another device

Disconnect the Axis device from the network. Run the ping command (in a Command/DOS window,
type

ping

and the IP address of the device):

• If you receive:

Reply from <IP address>:

bytes=32; time=10...

this means that the IP address may already be in use by another device on the network.
Obtain a new IP address from the network administrator and reinstall the device.

• If you receive:

Request timed out

, this means that the IP address is available

for use with the Axis device. Check all cabling and reinstall the device.

Possible IP address conflict
with another device on the
same subnet

The static IP address in the Axis device is used before the DHCP server sets a dynamic address.
This means that if the same default static IP address is also used by another device, there may
be problems accessing the device.

The device cannot be accessed from a browser

Cannot log in

When HTTPS is enabled, ensure that the correct protocol (HTTP or HTTPS) is used when attempting
to log in. You may need to manually type

http

or

https

in the browser’s address field.

If the password for the user root is lost, the device must be reset to the factory default settings.
See

Reset to factory default settings on page 15

.

The IP address has been
changed by DHCP

IP addresses obtained from a DHCP server are dynamic and may change. If the IP address has been
changed, use AXIS IP Utility or AXIS Device Manager to locate the device on the network. Identify
the device using its model or serial number, or by the DNS name (if the name has been configured).

If required, a static IP address can be assigned manually. For instructions, go to

axis.com/support

.

Certificate error when using
IEEE 802.1X

For authentication to work properly, the date and time settings in the Axis device must be
synchronized with an NTP server. Go to

Settings > System > Date and time

.

The device is accessible locally but not externally

To access the device externally, we recommend using one of the following applications for Windows

®

:

• AXIS Companion: free of charge, ideal for small systems with basic surveillance needs.
• AXIS Camera Station: 30-day trial version free of charge, ideal for small to mid-size systems.

For instructions and download, go to

axis.com/products/axis-companion

.

16

Summary of Contents for Q3518-LVE

Page 1: ...AXIS Q3518 LVE Network Camera AXIS Q3518 LVE Network Camera User Manual ...

Page 2: ... more help 5 Image quality 6 Overlays 8 Streaming and storage 8 Events 12 Applications 14 Troubleshooting 15 Reset to factory default settings 15 Check the current firmware 15 Upgrade the firmware 15 Technical issues clues and solutions 16 Performance considerations 17 Specifications 18 LED Indicators 18 SD card slot 18 Buttons 18 Connectors 19 2 ...

Page 3: ...AXIS Q3518 LVE Network Camera Solution overview Solution overview 3 ...

Page 4: ...t overview Product overview AXIS Q3518 LVE 1 Network connector 2 Control button 3 I O connector 4 Audio out 5 Audio in 6 DC connector 7 SD card slot 8 Status LED 2x 9 Function button 10 Heater 11 IR LED 2x CAUTION The heater may be hot 4 ...

Page 5: ...ive view page opens in your browser Secure passwords Important Axis devices send the initially set password in clear text over the network To protect your device after the first login set up a secure and encrypted HTTPS connection and then change the password The device password is the primary protection for your data and services Axis devices do not impose a password policy as they may be used in...

Page 6: ...ow down the shutter speed set max shutter to the highest possible value Reduce sharpness in the image Benefit from IR light in low light conditions using night mode Your camera uses visible light to deliver color images during the day As the available light diminishes you can set the camera to automatically shift to night mode in which the camera uses both visible light and near infrared light to ...

Page 7: ...for example wind or passing traffic Turn on EIS to get a smoother and steadier image without blur EIS also reduces the file size of the compressed image and lowers the bitrate of the video stream Note When EIS is turned on the image is cropped slightly lowering the maximum resolution 1 Go to Settings Image Image correction 2 Turn on EIS Handle scenes with strong backlight Dynamic range is the diff...

Page 8: ...t is not already running 3 Make sure you have set up the application according to your needs Add the overlay text 4 Go to Settings Overlay 5 Select Create overlay and select Text overlay 6 Enter D in the text field 7 Choose text size and appearance 8 To position the text overlay choose Custom or one of the presets Create a rule 9 Go to System Events Rules and add a rule 10 Type a name for the rule...

Page 9: ...al video file by more than 80 compared to the Motion JPEG format and by as much as 50 compared to the MPEG 4 standard This means that less network bandwidth and storage space are required for a video file Or seen another way higher video quality can be achieved for a given bitrate Bitrate control With bitrate control you can manage the bandwidth consumption of your video stream Variable bitrate VB...

Page 10: ... the average bitrate option You can define the total storage required to store the video stream for a specified amount of time retention time when image quality is adjusted to meet the specified target bitrate Specify the average bitrate settings in one of the following ways To calculate the estimated storage need set the target bitrate and the retention time To calculate the average bitrate based...

Page 11: ...OP length value Increase the compression Turn on dynamic FPS Set up network storage To store recordings on the network you need to set up network storage 1 Go to Settings System Storage 2 Click Setup under Network storage 3 Enter the IP address of the host server 4 Enter the name of the shared location on the host server 5 Move the switch if the share requires a login and enter username and passwo...

Page 12: ... can start a recording or send an email when it detects motion or show an overlay text when it records Record video when the camera detects motion This example explains how to set up the camera to start recording to the SD card five seconds before it detects motion and to stop one minute after Make sure that AXIS Video Motion Detection is running 1 Go to Settings Apps AXIS Video Motion Detection 2...

Page 13: ...ction allows the camera to detect tampering caused by vibrations or shock Vibrations due to the environment or to an object can trigger an action depending on the shock sensitivity range which can be set from 0 to 100 In this scenario someone is throwing rocks at the camera after hours and you would like to get a video clip of the event Turn on shock detection 1 Go to Settings System Detectors 2 T...

Page 14: ...bout available applications downloads trials and licenses go to axis com applications To find the user manuals for Axis applications go to axis com Note Several applications can run at the same time but some applications might not be compatible with each other Certain combinations of applications might require too much processing power or memory resources when run in parallel Verify that the appli...

Page 15: ...are available from the support pages on axis com support It is also possible to reset parameters to factory default through the web interface Go to Settings System Maintenance and click Default Check the current firmware Firmware is the software that determines the functionality of network devices One of your first actions when troubleshooting a problem should be to check the current firmware vers...

Page 16: ... that the IP address is available for use with the Axis device Check all cabling and reinstall the device Possible IP address conflict with another device on the same subnet The static IP address in the Axis device is used before the DHCP server sets a dynamic address This means that if the same default static IP address is also used by another device there may be problems accessing the device The...

Page 17: ...setting up your system it is important to consider how various settings and situations affect the performance Some factors affect the amount of bandwidth the bitrate required others can affect the frame rate and some affect both If the load on the CPU reaches its maximum this also affects the frame rate The following factors are the most important to consider High image resolution or lower compres...

Page 18: ...n Continuous beep Level Flashing green Fast beeps Almost level Flashing orange Medium beeps Not level Flashing red Slow beeps Far from level SD card slot NO NO NOTICE TICE TICE Risk of damage to SD card Do not use sharp tools metal objects or excessive force when inserting or removing the SD card Use your fingers to insert and remove the card Risk of data loss and corrupted recordings Do not remov...

Page 19: ...ected to a public address PA system or an active speaker with a built in amplifier A stereo connector must be used for audio out 1 Tip 2 Ring 3 Sleeve Audio Input Microphone Line in Microphone bias voltage Ground Audio Output Line out mono Line out mono Ground For audio in the left channel is used from a stereo signal I O connector Use the I O connector with external devices in combination with fo...

Page 20: ...tors 0 to max 30 V DC Configurable Input or Output 3 4 Digital output Internally connected to pin 1 DC ground when active and floating unconnected when inactive If used with an inductive load e g a relay connect a diode in parallel with the load to protect against voltage transients 0 to max 30 V DC open drain 100 mA Example 1 DC ground 2 DC output 12 V max 50 mA 3 I O configured as supervised inp...

Page 21: ...User Manual Ver M4 2 AXIS Q3518 LVE Network Camera Date January 2020 Axis Communications AB 2018 2020 Part No T10129037 ...

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