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AXIS Q1961-TE Thermal Camera

Troubleshooting

Troubleshooting

Reset to factory default settings

Important

Reset to factory default should be used with caution. A reset to factory default resets all settings, including the IP address, to
the factory default values.

To reset the product to the factory default settings:

1. Disconnect power from the product.

2. Press and hold the control button while reconnecting power. See

Product overview on page 45

3. Keep the control button pressed for 15–30 seconds until the status LED indicator flashes amber.

4. Release the control button. The process is complete when the status LED indicator turns green. The product has been reset

to the factory default settings. If no DHCP server is available on the network, the default IP address is

192.168.0.90

.

5. Use the installation and management software tools to assign an IP address, set the password, and access the device.

The installation and management software tools are available from the support pages on

axis.com/support

.

You can also reset parameters to factory default through the device’s webpage. Go to

Maintenance

>

Factory default

and click

Default

.

Firmware options

Axis offers product firmware management according to either the active track or the long-term support (LTS) tracks. Being on the
active track means continuously getting access to all the latest product features, while the LTS tracks provide a fixed platform with
periodic releases focused mainly on bug fixes and security updates.

Using firmware from the active track is recommended if you want to access the newest features, or if you use Axis end-to-end system
offerings. The LTS tracks are recommended if you use third-party integrations, which are not continuously validated against the latest
active track. With LTS, the products can maintain cybersecurity without introducing any significant functional changes or affecting
any existing integrations. For more detailed information about Axis product firmware strategy, go to

axis.com/support/firmware

.

Check the current firmware version

Firmware is the software that determines the functionality of network devices. When you troubleshoot a problem, we recommend
you to start by checking the current firmware version. The latest firmware version might contain a correction that fixes your
particular problem.

To check the current firmware:

1. Go to the device interface >

Status

.

2. See the firmware version under

Device info

.

Upgrade the firmware

Important

• Preconfigured and customized settings are saved when you upgrade the firmware (provided that the features are available in

the new firmware) although this is not guaranteed by Axis Communications AB.

• Make sure the device remains connected to the power source throughout the upgrade process.

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Summary of Contents for Q1961-TE

Page 1: ...AXIS Q1961 TE Thermal Camera User Manual ...

Page 2: ...o 11 The device interface 12 Status 12 Video 13 Thermometry 18 Audio 19 Recordings 20 Apps 23 System 23 Maintenance 38 Learn more 40 Color palettes 40 Overlays 40 Streaming and storage 40 Applications 43 Security 43 Specifications 45 Product overview 45 LED indicators 45 SD card slot 46 Buttons 46 Connectors 46 Cleaning recommendations 49 Troubleshooting 50 Reset to factory default settings 50 Fir...

Page 3: ...o to AXIS OS Portal Open the device s webpage 1 Open a browser and type the IP address or host name of the Axis device If you do not know the IP address use AXIS IP Utility or AXIS Device Manager to find the device on the network 2 Type the username and password If you access the device for the first time you must set the root password See Set a new password for the root account on page 3 Set a ne...

Page 4: ...curring interval at least once a year Verify that no one has tampered with the firmware To make sure that the device has its original Axis firmware or to take full control of the device after a security attack 1 Reset to factory default settings See Reset to factory default settings on page 50 After the reset secure boot guarantees the state of the device 2 Configure and install the device Webpage...

Page 5: ...ge 40 Stabilize a shaky image with electronic image stabilization EIS Electronic Image Stabilization EIS can be used in environments where the product is mounted in an exposed location and subject to vibrations for example wind or passing traffic EIS makes the image smoother steadier and less blurry It also reduces the file size of the compressed image and lowers the bitrate of the video stream No...

Page 6: ...ream This is useful for example when you want to display the date time or a company name in the video stream 1 Go to Video Overlays 2 Select Text and click 3 Type the text you want to display in the video stream 4 Select a position You can also drag the overlay text field in the live view to change the position View and record video This section includes instructions about configuring your device ...

Page 7: ...5 Type the username and password 6 Select the SMB version or leave it on Auto 7 Select Add share even if connection fails if you experience temporary connection issues or if the share is not yet configured 8 Click Add Record and watch video Record video directly from the camera 1 Go to Video Image 2 To start a recording click If you haven t set up any storage click and For instructions on how to s...

Page 8: ...iren Set the duration of the profile to 15 seconds Set up a temperature detection area in the camera 1 In the camera s device interface go to Thermometry Temperature detection and add an area 2 In Name type High temp 3 Turn on Use area 4 In Temperature in the area select Warmest spot 5 Select Above and type 18 0 in the temperature input field and 30 seconds in the delay input field Create a recipi...

Page 9: ... email to 5 The camera doesn t have it s own email server so it has to log into another email server to send mails Fill in the rest of the information according to your email provider 6 To send a test email click Test 7 Click Save Create a rule 1 Go to System Events Rules and add a rule 2 Type a name for the rule 3 In the list of conditions under I O select Supervised input tampering is active 4 S...

Page 10: ...mail and then select the recipient from the list 15 Type a subject and a message for the email 16 Click Save Detect a smoldering fire With the thermometry functionality you can detect temperature changes in the monitored area The early fire detectionBETA app filters uninteresting moving objects to minimize false alarms In this example the camera monitors the temperature in a pile of debris The app...

Page 11: ... correct input source 4 If you make any changes to the input source click Apply changes 5 Edit the stream profile that is used for the recording 5 1 Go to System Stream profiles and select the stream profile 5 2 Select Include audio and turn it on 5 3 Click Save Connect to a network speaker Network speaker pairing allows you to use a compatible Axis network speaker as if it is connected directly t...

Page 12: ...data Accept to share non personal browser data Feedback Share any feedback to help us improve your user experience Legal View information about cookies and licenses About View device information including firmware version and serial number Legacy device interface Change the device interface to the legacy device interface Status NTP sync Shows NTP synchronization information including if the device...

Page 13: ...ormat Select the encoding format to use in the live view Client stream information Turn on to show dynamic information about the video stream used by the browser that shows the live video stream The bitrate information differs from the information shown in a text overlay because of different information sources The bitrate in the client stream information is the bitrate of the last second and it c...

Page 14: ...wer line frequency check with the local authorities Rotate Select the preferred image orientation Image correction Electronic image stabilization EIS Turn on to get a smoother and steadier image with less blur We recommend you to use EIS in environments where the device is mounted in an exposed location and subject to vibrations due to for example wind or passing traffic Stabilizer margin Use the ...

Page 15: ...ons Center Uses a fixed area in the center of the image to calculate the exposure The area has a fixed size and position in the live view Full Uses the entire live view to calculate the exposure Upper Uses an area with a fixed size and position in the upper part of the image to calculate the exposure Lower Uses an area with a fixed size and position in the lower part of the image to calculate the ...

Page 16: ... in all types of scenes to reduce the bitrate Medium Visible effects in some scenes through less noise and a slightly lower level of detail in regions of lower interest for example where there s no movement High Visible effects in some scenes through less noise and a lower level of detail in regions of lower interest for example where there s no movement We recommend this level for cloud connected...

Page 17: ... and you can also include pre configured modifiers to automatically show for example time date frame rate Click to add the date modifier F to show yyyy mm dd Click to add the time modifier X to show hh mm ss 24 hour clock Modifiers Click to select any of the modifiers shown in the list to add them to the text box For example a shows the day of the week Size Select the desired font size Appearance ...

Page 18: ... part of the palette starts If you select an isothermal palette a vertical bar in the image shows the user defined temperature levels High level Type the temperature where the high level temperature range starts The vertical bar indicates what color represents the high level temperature Mid level Type the temperature where the mid level temperature range starts The vertical bar indicates what colo...

Page 19: ...n amount of time The default time is 5 seconds and allowed values are 0 300 seconds For Above and Below type the threshold temperature and for how long the temperature must be above or below the threshold temperature Increase rate Select if you want to trigger an action when the temperature has increased by a certain number of degrees at the end of a certain time span To determine the increase rat...

Page 20: ... Ten Band Graphic Audio Equalizer Turn on to adjust the level of different frequency bands within an audio signal Voice enhancement Turn on to adjust the voice content in relation to other sounds Recordings Click to filter the recordings From Show recordings done after a certain point in time To Show recordings up until a certain point in time Source Show recordings based on source Event Show reco...

Page 21: ...AXIS Q1961 TE Thermal Camera The device interface Click to play the recording Click to stop playing the recording 21 ...

Page 22: ... interface Click to show more information and options about the recording Set export range If you only want to export part of the recording enter from when to when Click to delete the recording Export Click to export part of the recording 22 ...

Page 23: ...ck to access the app s settings The available settings depend on the application Some applications don t have any settings System Date and time The time format depends on the web browser s language settings Note We recommend you to synchronize the device s date and time with an NTP server Synchronization Select an option for synchronizing the device s date and time Automatic date and time manual N...

Page 24: ...matically We recommend automatic DNS DHCP for most networks Search domains When you use a hostname that is not fully qualified click Add search domain and enter a domain in which to search for the hostname used by the device DNS servers Click Add DNS server and enter the IP address of the DNS server This provides the translation of hostnames to IP addresses on your network HTTP and HTTPS Allow acc...

Page 25: ...he port number used for access Login and Password If needed enter username and password for the proxy server Authentication method Basic This method is the most compatible authentication scheme for HTTP It s less secure than the Digest method because it sends the username and password unencrypted to the server Digest This method is more secure because it always transfers the password encrypted acr...

Page 26: ... settings Connected clients The list shows all clients that are connected to the device Update Click to refresh the list Security Certificates Certificates are used to authenticate devices on a network The device supports two types of certificates Client server certificates A client server certificate validates the device s identity and can be self signed or issued by a Certificate Authority CA A ...

Page 27: ...te itself regardless of what network it is connected to EAP identity Enter the user identity associated with the client certificate EAPOL version Select the EAPOL version that is used in the network switch Use IEEE 802 1x Select to use the IEEE 802 1x protocol Prevent brute force attacks Blocking Turn on to block brute force attacks A brute force attack uses trial and error to guess login info or ...

Page 28: ...root user Anonymous users Allow anonymous viewers Turn on to allow anyone to access the device as a viewer without having to log in with a user account Allow anonymous PTZ operators Turn on to allow anonymous users to pan tilt and zoom the image Events Rules A rule defines the conditions that must be met for the product to perform an action The list shows all the currently configured rules in the ...

Page 29: ...ll get an error message when uploading files Username Enter the username for the login Password Enter the password for the login Use temporary file name Select to upload files with temporary automatically generated filenames The files get renamed to the desired names when the upload completes If the upload is aborted interrupted you don t get any corrupt files However you probably still get the te...

Page 30: ...e the Axis device supports both MD5 and SHA 256 hash keys we recommend using SHA 256 due to stronger security over MD5 For more information on how to configure an SFTP server with an Axis device go to the AXIS OS Portal Use temporary file name Select to upload files with temporary automatically generated filenames The files get renamed to the desired names when the upload completes If the upload i...

Page 31: ...client in Axis device firmware can simplify integration of data and events produced in the device to systems which are not video management systems VMS Set up the device as an MQTT client MQTT communication is based on two entities the clients and the broker The clients can send and receive messages The broker is responsible for routing messages between clients You can learn more about MQTT in AXI...

Page 32: ...tials when connecting to the broker If the client disconnects ungracefully at some point later maybe because his power source died it can let the broker deliver a message to other clients This LWT message has the same form as an ordinary message and gets routed via the same mechanics Send message Turn on to send messages Use default Turn off to enter your own default message Topic Enter the topic ...

Page 33: ... login enter the password SMB version Select the SMB storage protocol version to connect to the NAS If you select Auto the device tries to negotiate one of the secure versions SMB 3 02 3 0 or 2 1 Select 1 0 or 2 0 to connect to older NAS that don t support higher versions You can read more about SMB support in Axis devices here Add share even if connection test fails Select to add the network shar...

Page 34: ... to its resilience against data loss if the card is ejected or if there is an abrupt power loss However you need a third party ext4 driver or application to access the file system from Windows Encrypt Use this tool to format the SD card and enable encryption Encrypt deletes all data stored on the SD card After using Encrypt data that s stored on the SD card is protected using encryption Decrypt Us...

Page 35: ... Operator Has access to all settings except All System settings Adding apps Media user Allows access to the video stream only The context menu contains Update user Edit the user s properties Delete user Delete the user You can t delete the root user By creating an ONVIF user you automatically enable ONVIF communication Use the username and password for all ONVIF communication with the device For m...

Page 36: ... the image turns dark Audio detection These settings are available for each audio input Sound level Adjust the sound level to a value from 0 100 where 0 is the most sensitive and 100 the least sensitive Use the activity indicator as a guide when you set the sound level When you create events you can use the sound level as a condition You can choose to trigger an action if the sound level rises abo...

Page 37: ...ut is open or closed you can also detect if someone has tampered with it that is cut or shorted To supervise the connection requires additional hardware end of line resistors in the external I O loop Logs Reports and logs Reports View the device server report Click to show information about the product status in a pop up window The Access Log is automatically included in the Server Report Download...

Page 38: ...rent settings or add a certificate Plain config Plain config is for advanced users with experience of Axis device configuration Most parameters can be set and edited from this page SSH server Secure Shell SSH Turn on to allow a user to securely log on and perform shell and network services over the network Maintenance Restart Restart the device This does not affect any of the current settings Runn...

Page 39: ... functionality bug fixes and completely new features We recommend you to always use the latest release To download the latest release go to axis com support When you upgrade you can choose between three options Standard upgrade Upgrade to the new firmware version Factory default Upgrade and return all settings to the factory default values When you choose this option you can t revert to the previo...

Page 40: ... in these palettes correspond to user defined temperature levels The colored part of the palette starts at the lowest temperature defined This makes objects with a higher temperature stand out in the image It s then easy for an operator to see what caused the alarm Isothermal palettes 1 Iso Axis WH 2 Iso Fire BH 3 Iso Fire WH 4 Iso MidRange BH 5 Iso MidRange WH 6 Iso Planck WH 7 Iso Rainbow BH You...

Page 41: ...ital video file by more than 25 compared to H 264 Note H 265 is licensed technology The Axis product includes one H 265 viewing client license Installing additional unlicensed copies of the client is prohibited To purchase additional licenses contact your Axis reseller Most web browsers don t support H 265 decoding and because of this the camera doesn t support it in its web interface Instead you ...

Page 42: ...justed over a longer period of time This is so you can meet the specified target and provide the best video quality based on your available storage Bitrate is higher in scenes with a lot of activity compared to static scenes You are more likely to get better image quality when in scenes with a lot of activity if you use the average bitrate option You can define the total storage required to store ...

Page 43: ...o to axis com products acap application gallery To find the user manuals for Axis applications go to help axis com Note Several applications can run at the same time but some applications might not be compatible with each other Certain combinations of applications might require too much processing power or memory resources when run in parallel Verify that the applications work together before depl...

Page 44: ... Learn more Security TPM module The TPM Trusted Platform Module is a component that provides cryptographic features to protect information from unauthorized access It is always activated and there are no settings you can change 44 ...

Page 45: ... 7 Status LED indicator 8 Control button 9 Audio connector 10 I O connector 11 SD memory card slot LED indicators Status LED Indication Unlit Connection and normal operation Green Connection and normal operation Amber Steady during startup Flashes during firmware upgrade or reset to factory default Amber Red Flashes amber red if network connection is unavailable or lost Red Firmware upgrade failur...

Page 46: ...ctory default settings See Reset to factory default settings on page 50 Connectors Network connector RJ45 Ethernet connector with Power over Ethernet PoE Audio connector Audio in 3 5 mm input for a digital microphone an analog mono microphone or a line in mono signal left channel is used from a stereo signal Audio input 1 Tip 2 Ring 3 Sleeve Unbalanced microphone with or without electret power or ...

Page 47: ...ed to deactivate To use supervised input install end of line resistors See connection diagram for information about how to connect the resistors 0 to max 30 V DC Digital Output 4 Internally connected to pin 1 DC ground when active and floating unconnected when inactive If used with an inductive load e g a relay connect a diode in parallel with the load to protect against voltage transients 0 to ma...

Page 48: ...AXIS Q1961 TE Thermal Camera Specifications 48 ...

Page 49: ...NOTICE TICE TICE Never use harsh detergent for example gasoline benzene or acetone 1 Use a can of compressed air to remove any dust or loose dirt from the device 2 Clean the device with a soft cloth dampened with mild detergent and lukewarm water 3 Wipe carefully with a dry cloth Note Avoid cleaning in direct sunlight or at elevated temperatures as this may cause stains when the water droplets dry...

Page 50: ...ng on the active track means continuously getting access to all the latest product features while the LTS tracks provide a fixed platform with periodic releases focused mainly on bug fixes and security updates Using firmware from the active track is recommended if you want to access the newest features or if you use Axis end to end system offerings The LTS tracks are recommended if you use third p...

Page 51: ...tenance page Problems setting the IP address The device is located on a different subnet If the IP address intended for the device and the IP address of the computer used to access the device are located on different subnets you cannot set the IP address Contact your network administrator to obtain an IP address The IP address is being used by another device Disconnect the Axis device from the net...

Page 52: ...ents viewing Poor rendering of H 264 images Ensure that your graphics card uses the latest driver You can usually download the latest drivers from the manufacturer s website Lower frame rate than expected See Performance considerations on page 52 Reduce the number of applications running on the client computer Limit the number of simultaneous viewers Check with the network administrator that there...

Page 53: ...duct s CPU load which in turn affects the frame rate Using HTTPS may reduce frame rate in particular if streaming Motion JPEG Heavy network utilization due to poor infrastructure affects the bandwidth Viewing on poorly performing client computers lowers perceived performance and affects frame rate Running multiple AXIS Camera Application Platform ACAP applications simultaneously may affect the fra...

Page 54: ...User Manual Ver M2 2 AXIS Q1961 TE Thermal Camera Date January 2023 Axis Communications AB 2022 Part No T10180249 ...

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