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AXIS P5514-E PTZ Network Camera

Troubleshooting

Poor rendering of H.264
images

Ensure that your graphics card is using the latest driver. The latest drivers can usually be
downloaded from the manufacturer’s website.

Color saturation is different
in H.264 and Motion JPEG

Modify the settings for your graphics adapter. Refer to the adapter’s documentation for more
information.

Lower frame rate than
expected

See

Performance Considerations on page 60

.

Reduce the number of applications running on the client computer.

Limit the number of simultaneous viewers.

Check with the network administrator that there is enough bandwidth available.

Check in the AMC Control Panel (H.264 tag) that video processing is NOT set to

Decode only

key frames

.

Lower the image resolution.

Video and image problems, general

Image unsatisfactory

Check the video stream and camera settings under

Setup > Video > Video Stream

and

Setup >

Video > Camera Settings

.

Motion Detection triggers unexpectedly

Changes in luminance

Motion detection is based on changes in luminance in the image. This means that if there are
sudden changes in the lighting, motion detection may trigger mistakenly. Lower the sensitivity
setting to avoid problems with luminance.

Storage and disk management problems

Storage disruption

A storage disruption alarm is sent if a storage device is unavailable, removed, full, locked or if other
read or write problems occur. To identify the source of the problem, check the

System Log

under

System Options > Support > Logs & Reports

. Depending on the problem, it might be necessary to

re-mount the storage device.

For information on how to set up a storage disruption alarm, see

Events on page 33

.

Video cannot be recorded

Check that the SD card is not write protected (that is, read only).

SD card cannot be mounted

Reformat the SD card and then click Mount.

NO

NO

NOTICE

TICE

TICE

Formatting the card will remove all content, including all recordings, from the SD card.

Product does not function in cold environment

Arctic Temperature Control*/
Temperature Control

During startup in a cold environment, function in the mechanical parts is suspended until they
are sufficiently heated.

* Arctic Temperature Control valid for specific products only

Fan cannot be activated

During startup in a cold environment, function in this mechanical part is suspended until it
is sufficiently heated.

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Summary of Contents for P5514-E Series

Page 1: ...AXIS P5514 E PTZ Network Camera User Manual ...

Page 2: ...SD microSD miniSDHC microSDHC microSDXC are all trademarks or registered trademarks of SD 3C LLC in the United States other countries or both Regulatory Information Europe This product complies with the applicable CE marking directives and harmonized standards Electromagnetic Compatibility EMC Directive 2004 108 EC See Electromagnetic Compatibility EMC on page 2 Low Voltage LVD Directive 2006 95 E...

Page 3: ...ipment WEEE is applicable in the European Union member states To prevent potential harm to human health and the environment the product must be disposed of in an approved and environmentally safe recycling process For information about your nearest designated collection point contact your local authority responsible for waste disposal Businesses should contact the product supplier for information ...

Page 4: ... Profiles 19 Camera Settings 19 Overlay 20 Configure the Live View Page 23 PTZ Pan Tilt Zoom 25 Preset Positions 25 Gatekeeper 25 Guard Tour 26 OSDI Zones 26 Advanced 26 Control Queue 28 Detectors 29 Motion Detection 29 Applications 31 Application Licenses 31 Upload Application 31 Application Considerations 31 Events 33 Set Up Action Rules 33 Add Recipients 35 Create Schedules 37 Set Up Recurrence...

Page 5: ...AXIS P5514 E PTZ Network Camera Table of Contents Symptoms Possible Causes and Remedial Actions 54 Technical Specifications 58 Performance Considerations 60 5 ...

Page 6: ...ld result in death or serious injury CAUTION Indicates a hazardous situation which if not avoided could result in minor or moderate injury NO NO NOTICE TICE TICE Indicates a situation which if not avoided could result in damage to property Other Message Levels Important Indicates significant information which is essential for the product to function correctly Note Indicates useful information whic...

Page 7: ...to the camera 12 13 14 15 16 3 1 2 4 5 6 7 9 8 11 10 17 1 Control button 2 SD card slot 3 Status indicator LED 4 Restart button 5 Part number P N serial number S N Serial number may be required during installation 6 Screws 3 7 Sunshield 8 Hook for safety wire 9 Top cover screws 4 10 Unit holders 3 11 Network connector PoE 12 Sealing ring 13 Top cover 14 Dome cover 15 Dome ring 16 Dome ring screws ...

Page 8: ... System Options Storage SD Card and click Unmount This product supports SD SDHC SDXC cards not included For SD card recommendations see www axis com Control Button For location of the control button see Hardware Overview on page 7 The control button is used for Resetting the product to factory default settings See page 53 Connecting to an AXIS Video Hosting System service See page 45 To connect pr...

Page 9: ... to discover and assign an IP address see the document Assign an IP Address and Access the Video Stream on Axis Support web at www axis com techsup Note To show Bonjour as a browser bookmark go to Safari Preferences 3 Enter your user name and password If this is the first time the product is accessed the root password must first be configured For instructions see Set the Root Password on page 10 4...

Page 10: ...The controls and layout of the Live View page may have been customized to meet specific installation requirements and user preferences Consequently some of the examples and functions featured here may differ from those displayed in your own Live View page The following provides an overview of each available control Controls on the Live View Page Click the View size buttons to show the image in ful...

Page 11: ... snapshot of the video image The location where the image is saved can be specified in the AMC Control Panel Click the View Full Screen button and the video image will fill the entire screen Press ESC Escape on the computer keyboard to cancel full screen view The Record button is used to record the current video stream on your computer The location where the recording is saved can be specified in ...

Page 12: ...ol panel which is opened by clicking the Ctrl panel button see above Iris bar Click on a position to set a manual exposure level to make the image brighter or darker This will disable auto iris automatic exposure and set fixed levels on iris gain and shutter speed To re enable auto iris use the PTZ control panel which is opened by clicking the Ctrl panel button see above If auto iris is enabled Au...

Page 13: ...traffic on the network until a client connects and requests the stream Note that there are a maximum of 10 simultaneous unicast connections Multicast RTP This method RTP over UDP should be used for live multicast video The video stream is always up to date even if some frames are dropped Multicasting provides the most efficient usage of bandwidth when there are large numbers of clients viewing sim...

Page 14: ... Axis product in the following ways Motion JPEG server push if supported by the client Chrome or Firefox for example This option maintains an open HTTP connection to the browser and sends data as and when required for as long as required Still JPEG images in a browser Enter the path http ip axis cgi jpg image cgi Windows Media Player This requires AXIS Media Control and the H 264 decoder to be ins...

Page 15: ...s Note ip IP address The Axis product supports QuickTime 6 5 1 and later QuickTime may add latency to the video stream It may be possible to use other players to view the H 264 stream using the paths above although Axis does not guarantee this 15 ...

Page 16: ...ive View page Administrators have unrestricted access to all settings Operators have restricted access to settings see Users on page 41 See also the online help Basic Setup Basic Setup provides shortcuts to the settings that should be made before using the Axis product 1 Users See page 41 2 TCP IP See page 44 3 Date Time See page 43 4 Video Stream See page 17 The Basic Setup menu can be disabled f...

Page 17: ...e Width and Height fields and click Apply Image The default image settings can be configured under Video Video Stream Select the Image tab The following settings are available Resolution Select the default resolution Compression The compression level affects the image quality bandwidth and file size of saved images the lower the compression the higher the image quality with higher bandwidth requir...

Page 18: ...ounce up and down within the set target but when it nears the set target value the limitation kicks in However because MBR will always prioritize a continuous video stream it allows temporary overshoots from the target bit rate Because setting a target value prevents the bit rate from increasing frame rate and image quality are affected negatively To partly compensate for this select which variabl...

Page 19: ...the range 0 100 where a higher value produces a brighter image Increasing the Sharpness can increase bandwidth usage A sharper image might increase image noise especially in low light conditions A lower setting reduces image noise but the whole image will appear less sharp White Balance To change this setting go to Setup Video Camera Settings White balance is used to make colors in the image appea...

Page 20: ...n if enabled in Image Settings In this case use the PTZ control panel to enable autofocus see page 11 If required the focus control can be disabled under PTZ Advanced Controls Image freeze on PTZ Select All movements to freeze the image while the camera is moving during a pan tilt or zoom operation Once the camera reaches its new position the view from that position is shown Presets freezes the im...

Page 21: ... the text overlay occupies 16 or 32 pixels in height depending on the resolution and has the same width as the video image To automatically scale the image to the resolution used by the Axis product select the option Scale with resolution from the Transparency Settings page which is displayed when uploading in the image To upload an overlay image 1 Go to Video Overlay Image 2 Click Browse and brow...

Page 22: ...ideo Stream and select the Image tab 2 Under Overlay Settings select Include text 3 Enter the modifier D and optionally additional text which will be displayed also when the action rule is not active Create the action rule 1 Go to Events Action Rules 2 Click Add to create a new rule 3 Select a Trigger and optionally a Schedule and Additional conditions See the online help for details 4 From the Ac...

Page 23: ...rver Push Recommended viewer for other browsers Motion JPEG QuickTime H 264 Other browsers Still image Displays still images only Click the Refresh button in your browser to view a new image For more information please see the online help Viewer Settings To configure options for the viewer go to Live View Config Viewer Settings Select Show viewer toolbar to display the AXIS Media Control AMC or th...

Page 24: ...ipt in the background in a hidden frame Defining the link as a web link will open the link in a new window Output Buttons External I O devices connected to the Axis product s output ports can be controlled directly from the Live View page To display output buttons in the Live View page 1 Go to Setup Live View Config 2 Under Output Buttons select the type of control to use Pulse activates the outpu...

Page 25: ...ld For more information about modifiers see File Naming Date Time Formats in the online help Set the Home Position The Home position is readily accessible by clicking the Home button on the Live View page and in the Preset Positions setup window To set a customized home position select Use current position as Home when adding a preset position The user defined home position will have H added for e...

Page 26: ...the user to navigate the Axis product Each OSDI zone is set up with coordinates and a descriptive name OSDI zones are set up under PTZ OSDI Zones The Axis product uses the coordinates of the center of the view to set the lower left and upper right zone areas First navigate to where you would like the lowermost left point of the OSDI zone to be located Click Get to set the coordinates Proceed to wh...

Page 27: ...n is selected the Axis product will attempt to predict the new position in the pan movement after compensating for the slight delay while the camera changes direction after an auto flip This is useful for tracking moving objects or persons when using the joystick or emulated joystick mode See the online help for more information Controls Advanced PTZ settings can be configured under PTZ Advanced C...

Page 28: ...p see Users on page 41 with a higher PTZ priority can go before other users in the queue and take control of the product The order of priority is as follows 1 Administrator An administrator takes over PTZ control regardless of who is first in queue The administrator will be removed from the queue 60 seconds after the last PTZ control command 2 Event The Axis product can be configured to go to a pr...

Page 29: ...rientation of the Camera Changing the orientation of the camera will also change the position of the Motion Detection Window Set Up Motion Detection Windows To set up a motion detection Include Window follow these instructions 1 Go to Detectors Motion Detection 2 Select the Configure Included Windows option and click New Select the new window in the list of windows and enter a descriptive name 3 A...

Page 30: ...etection only for a very short time before it is considered as non moving Only very bright objects on a dark background trigger motion detection Recommended values 5 15 60 90 75 95 Default values 15 90 90 Note To trigger on small objects or movements use several small motion detection windows rather than one large window and select a low object size To avoid triggering on small objects select a hi...

Page 31: ...licable For instructions see the documentation provided by the application vendor 4 Start the application Go to page Applications select the application in the list of installed applications and click Start 5 Configure the application For instructions see the documentation provided by the application vendor Note Applications can be uploaded by product administrators Applications and licenses can b...

Page 32: ...E PTZ Network Camera Applications If the Axis product is reset to factory default uploaded applications and their settings are removed For information about factory default see Reset to Factory Default Settings 32 ...

Page 33: ... Detectors from the Trigger drop down list 4 Select Motion Detection from the drop down list Select the motion detection window to use 5 Optionally select a Schedule and Additional conditions See below 6 Under Actions select Record Video from the Type drop down list 7 Select a Stream profile and configure the Duration settings as described below 8 Select Network Share from the Storage drop down li...

Page 34: ...his can for example be used as an additional condition to prevent an action rule triggered by motion detection to record video while the camera view moves due to a PTZ operation Preset Reached Trigger the rule when the camera stops at a preset position This can be for example be used with the Send Images action to upload images from the preset position Ready Trigger the rule when the PTZ functiona...

Page 35: ...der System Options Network SNMP Send Video Clip Send a video clip to a recipient Add Recipients The product can send media files and messages to notify users about events Before the product can send media files or notification messages you must define one ore more recipients For information about available options see Recipient Types on page 35 To add a recipient 1 Go to Events Recipients and clic...

Page 36: ...otification Set Up Email Recipients Email recipients can be configured by selecting one of the listed email providers or by specifying the SMTP server port and authentication used by for example a corporate email server Note Some email providers have security filters that prevent users from receiving or viewing large amount of attachments from receiving scheduled emails and similar Check the email...

Page 37: ...OK To use the schedule in an action rule select the schedule from the Schedule drop down list in the Action Rule Setup page Set Up Recurrences Recurrences are used to trigger action rules repeatedly for example every 5 minutes or every hour To set up a recurrence 1 Go to Events Recurrences and click Add 2 Enter a descriptive name and recurrence pattern 3 Click OK To use the recurrence in an action...

Page 38: ...figured under System Options Date Time see Date Time on page 43 To find a recording follow these steps 1 Go to Recordings List 2 To reduce the number of recordings displayed select the desired options under Filter Recording time List recordings that started between the From and To times Event List recordings that were triggered by a specific event Select continuous to list continuous recordings St...

Page 39: ...e 38 3 Select the recording and click Export The Export Recording dialog opens 4 By default the complete recording is selected To export a part of the recording modify the start and stop times 5 Optionally enter a file name for the recording 6 Click Export Note Recordings can also be exported from the playback window Continuous Recording The Axis product can be configured to continuously save vide...

Page 40: ...ing the product to factory default settings will erase any uploaded language files and reset the product language to English Clicking the Restore button on the Maintenance page will not affect the language A firmware upgrade will not affect the language used However if you have uploaded a new language to the product and later upgrade the firmware it may happen that the translation no longer matche...

Page 41: ...ded the firmware and existing clients support encryption but need to log in again and be configured to use this functionality Under User Settings select the Enable anonymous viewer login option to allow anonymous users access to the Live View page Select the Enable anonymous PTZ control login to allow anonymous users access to the PTZ controls Deselect the Enable Basic Setup option to hide the Bas...

Page 42: ... based Network Admission Control providing secure authentication of wired and wireless network devices IEEE 802 1X is based on EAP Extensible Authentication Protocol To access a network protected by IEEE 802 1X devices must be authenticated The authentication is performed by an authentication server typically a RADIUS server examples of which are FreeRADIUS and Microsoft Internet Authentication Se...

Page 43: ...ng request and provide the requested information 4 Copy the PEM formatted request and send to the CA of your choice 5 When the signed certificate is returned click Install certificate and upload the certificate Server Client certificates can be installed as Certificate from signing request or as Certificate and private key Select Certificate and private key if the private key is to be upload as a ...

Page 44: ...connected Axis products or reset the product to the factory default settings see page 53 and then perform the installation again To use a static IP address check Use the following IP address and specify the IP address subnet mask and default router IPv6 Address Configuration If IPv6 IP version 6 is enabled the Axis product will receive an IP address according to the configuration in the network ro...

Page 45: ...ccessible from any location For more information and help to find a local AVHS Service Provider go to www axis com hosting The AVHS settings are configured under System Options Network TCP IP Basic The possibility to connect to an AVHS service is enabled by default To disable clear the Enable AVHS box One click enabled Press and hold the product s control button see Hardware Overview on page 7 for...

Page 46: ...address and enter the host name or IP address of the NTP server Host Name Configuration The Axis product can be accessed using a host name instead of an IP address The host name is usually the same as the assigned DNS name The host name is configured under System Options Network TCP IP Advanced Select Obtain host name via IPv4 DHCP to use host name provided by the DHCP server running on IPv4 Selec...

Page 47: ...is selected Alternative HTTP port Select this option to manually define an external HTTP port Enter a port in the range 1024 65535 If the port field is empty or contains the default setting which is 0 a port number is automatically selected when enabling NAT traversal Note An alternative HTTP port can be used or be active even if NAT traversal is disabled This is useful if your NAT router does not...

Page 48: ...management system on important events and status changes Check Enable traps and enter the IP address where the trap message should be sent and the Trap community that should receive the message Note If HTTPS is enabled SNMP v1 and SNMP v2c should be disabled Traps for SNMP v1 v2 are used by the Axis product to send messages to a management system on important events and status changes Check Enable...

Page 49: ... card from the Windows operating system a third party ext4 driver or application is required vFAT supported by most operating systems for personal computers The SD card is managed on the System Options Storage page Click SD Card to open Storage Management If the card s status shows as failed click Check disk to see if the problem can be found and then try Repair This option is only available for S...

Page 50: ...ported file systems To manually format the SD card follow these steps 1 Insert the SD card in the SD card slot 2 Open the Axis product s webpages and go to Setup System Options Storage 3 Click SD Card 4 Click Format and select the desired file system 5 Click OK to start formatting the card Encrypt SD Card Data To prevent unauthorized individuals and systems to access recorded video the SD card con...

Page 51: ... IP address DNS or Bonjour name to the host server in the Host field 4 Enter the name of the share in the Share field Sub folders cannot be used 5 If required select The share requires login and enter the user name and password 6 Click Connect To clear all recordings and data from the Axis product s folder on the designated share click Clear under Storage Tools To avoid filling the share it is rec...

Page 52: ...ur query System Log Provides information about system events Access Log Lists all failed attempts to access the product The Access Log can also be configured to list all connections to the product see below Server Report Provides information about the product status in a pop up window The Access Log is automatically included in the Server Report You can view or download the server report Downloadi...

Page 53: ... System Options Advanced Plain Config Axis Support does not provide assistance Reset to Factory Default Settings Important Reset to factory default should be used with caution A reset to factory default will reset all settings including the IP address to the factory default values Note The installation and management software tools are available from the support pages on www axis com techsup To re...

Page 54: ...est functionality available Always read the upgrade instructions and release notes available with each new release before upgrading the firmware To upgrade the product s firmware 1 Save the firmware file to your computer The latest version of the firmware is available free of charge from Axis website at www axis com techsup 2 Go to Setup System Options Maintenance in the product s webpages 3 Under...

Page 55: ...IP Address and Access the Video Stream on Axis Support web at www axis com techsup Certificate error when using IEEE 802 1X For authentication to work properly the date and time settings in the Axis product should be synchronized with an NTP server See Date Time on page 43 The product is accessible locally but not externally Router configuration To configure your router to allow incoming data traf...

Page 56: ... are sudden changes in the lighting motion detection may trigger mistakenly Lower the sensitivity setting to avoid problems with luminance Storage and disk management problems Storage disruption A storage disruption alarm is sent if a storage device is unavailable removed full locked or if other read or write problems occur To identify the source of the problem check the System Log under System Op...

Page 57: ...sed by physical blocking of the mechanics heavy vibrations mechanical wear or other malfunction In some cases the problem might be temporary and can be resolved in the next movement or after pressing the Test button under System Options Maintenance PTZ Status Not enough power for both camera and pantilt motors The camera does not get enough power for both the camera and the motors after negotiatin...

Page 58: ... Zoom E flip Auto flip 100 preset positions Pan 360 with Auto flip 1 8 100 s Tilt 180 1 8 100 s 12x optical zoom 10x digital zoom total 120x zoom Limited guard tour Control queue Network Security Password protection IP address filtering HTTPSa encryption IEEE 802 1Xa network access control Digest authentication User access log Supported protocols IPv4 v6 HTTP HTTPSa SSL TLSa QoS Layer 3 DiffServ F...

Page 59: ...condensing Storage conditions 40 C to 65 C 40 F to 149 F Approvals EN 55022 Class A EN 61000 3 2 EN 61000 3 3 EN 55024 EN 61000 6 1 FCC Part 15 Subpart B Class A ICES 003 Class A VCCI Class A C tick AS NZS CISPR 22 Class A KCC KN22 Class A KN24 IEC EN UL 60950 1 IEC 60068 2 IEC 60721 4 3 Class 3K3 3M3 B38 IEC EN UL 60950 22 Weight 1 3 kg 2 9 lb Drop ceiling mount Plenum rated 1 2 kg 2 6 lb Include...

Page 60: ...fected Access by large numbers of Motion JPEG and or unicast H 264 clients Bandwidth affected Simultaneous viewing of different streams resolution compression by different clients Effect on frame rate and bandwidth Accessing Motion JPEG and H 264 video streams simultaneously Frame rate and bandwidth affected Heavy usage of event settings affect the product s CPU load Frame rate affected Using HTTP...

Page 61: ...User Manual Ver M1 17 AXIS P5514 E PTZ Network Camera Date August 2015 Axis Communications AB 2015 Part No 1495072 ...

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