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AXIS M31 Series

Troubleshooting

Troubleshooting

If you can’t find what you’re looking for here, try the troubleshooting section at

axis.com/support

.

Reset to factory default settings

Important

Reset to factory default should be used with caution. A reset to factory default resets all settings, including the IP address, to
the factory default values.

To reset the product to the factory default settings:

1. Disconnect power from the product.

2. Press and hold the control button while reconnecting power. See

Product overview on page 4

.

3. Keep the control button pressed for 15–30 seconds until the status LED indicator flashes amber.

4. Release the control button. The process is complete when the status LED indicator turns green. The product has been reset

to the factory default settings. If no DHCP server is available on the network, the default IP address is

192.168.0.90

.

5. Use the installation and management software tools to assign an IP address, set the password, and access the video stream.

The installation and management software tools are available from the support pages on

axis.com/support

.

It is also possible to reset parameters to factory default through the web interface. Go to

Settings > System > Maintenance

and

click

Default

.

Firmware options

Axis offers product firmware management according to either the active track or the long-term support (LTS) tracks. Being on the
active track means continuously getting access to all the latest product features, while the LTS tracks provide a fixed platform with
periodic releases focused mainly on bug fixes and security updates.

Using firmware from the active track is recommended if you want to access the newest features, or if you use Axis end-to-end system
offerings. The LTS tracks are recommended if you use third-party integrations, which are not continuously validated against the latest
active track. With LTS, the products can maintain cybersecurity without introducing any significant functional changes or affecting
any existing integrations. For more detailed information about Axis product firmware strategy, go to

axis.com/support/firmware

.

Check the current firmware

Firmware is the software that determines the functionality of network devices. One of your first actions when troubleshooting a
problem should be to check the current firmware version. The latest version may contain a correction that fixes your particular
problem.

To check the current firmware:

1. Go to the product’s webpage.

2. Click on the help menu.

3. Click

About

.

20

Summary of Contents for M31 SERIES

Page 1: ...XIS M31 Series AXIS M3104 L Network Camera AXIS M3104 LVE Network Camera AXIS M3105 L Network Camera AXIS M3105 LVE Network Camera AXIS M3106 L Network Camera AXIS M3106 LVE Network Camera User Manual...

Page 2: ...page overview 7 Image quality 9 Privacy masks 13 Overlays 13 Pan tilt and zoom PTZ 14 Streaming and storage 14 Events 18 Applications 19 Troubleshooting 20 Reset to factory default settings 20 Firmwar...

Page 3: ...AXIS M31 Series Solution overview Solution overview 3...

Page 4: ...XIS M31 Series Product overview Product overview 1 Status LED indicator 2 Part number P N Serial number S N 3 Network connector PoE 4 SD card slot 5 Control button 6 Pan lock screw 7 Tilt lock screw 4...

Page 5: ...ed from axis com support For more information about how to find and assign IP addresses see the document How to assign an IP address and access your device on the device page at axis com Browser suppo...

Page 6: ...If the password for root is lost reset the device to factory default settings 1 Type a password Follow the instructions about secure passwords See Secure passwords on page 6 2 Retype the password to c...

Page 7: ...AXIS M31 Series Setup Setup Webpage overview 1 Live view control bar 2 Live view 3 Product name 4 User information color themes and help 5 Video control bar 6 Settings toggle 7...

Page 8: ...XIS M31 Series Setup 7 Settings tabs Need more help You can access the built in help from the device s webpage The help provides more detailed information on the device s features and their settings 8...

Page 9: ...of the available light it can deliver brighter more detailed images 1 Go to Settings Image Day and night and make sure that the IR cut filter is set to Auto 2 To determine at what light level you wan...

Page 10: ...highest resolution Set the compression as low as possible Select MJPEG streaming Turn off Zipstream functionality Handle scenes with strong backlight Dynamic range is the difference in light levels in...

Page 11: ...e hallway road or tunnel 1 Depending on your device turn the camera or the 3 axis lens in the camera 90 or 270 2 If the device doesn t rotate the view automatically log in to the webpage and go to Set...

Page 12: ...pixel resolution 1 Go to Settings System Orientation and click 2 Adjust the size and placement of the rectangle in the camera s live view around the area of interest for example where the license plat...

Page 13: ...o hide a part of the image 1 Go to Settings Privacy mask 2 Click New Overlays Overlays are superimposed over the video stream They are used to provide extra information during recordings such as a tim...

Page 14: ...and for configurable periods of time Once started a guard tour continues to run until stopped even when there are no clients web browsers viewing the images Create a guard tour with preset positions...

Page 15: ...onal complexity that needs to be captured kbit s s A A Target bitrate Average bitrate ABR With average bitrate the bitrate is automatically adjusted over a longer timescale This is so you can meet the...

Page 16: ...JPEG images These images are then displayed and updated at a rate sufficient to create a stream that shows constantly updated motion For the viewer to perceive motion video the rate must be at least...

Page 17: ...re requires a login and enter username and password 6 Click Connect How do Image Stream and Stream profile settings relate to each other The Image tab contains camera settings that affect all video st...

Page 18: ...which Action the camera should perform when the conditions are met Note If you make changes to an active rule then the rule needs to be restarted for the changes to take effect Record video when the c...

Page 19: ...an open platform that enables third parties to develop analytics and other applications for Axis products To find out more about available applications downloads trials and licenses go to axis com ap...

Page 20: ...default through the web interface Go to Settings System Maintenance and click Default Firmware options Axis offers product firmware management according to either the active track or the long term su...

Page 21: ...oaded Check that the name of the firmware file corresponds to your device and try again Problems setting the IP address The device is located on a different subnet If the IP address intended for the d...

Page 22: ...ng viewing Poor rendering of H 264 images Ensure that your graphics card is using the latest driver The latest drivers can usually be downloaded from the manufacturer s website Color saturation is dif...

Page 23: ...ge of event settings affects the product s CPU load which in turn affects the frame rate Using HTTPS may reduce frame rate in particular if streaming Motion JPEG Heavy network utilization due to poor...

Page 24: ...etal objects or excessive force when inserting or removing the SD card Use your fingers to insert and remove the card Risk of data loss and corrupted recordings Do not remove the SD card while the pro...

Page 25: ...User Manual Ver M14 2 AXIS M31 Series Date January 2020 Axis Communications AB 2017 2020 Part No T10106506...

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