Axis Companion Eye mini L, User Manual

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AXIS Companion Eye mini L
Troubleshooting
Troubleshooting
LED Indicators
Status LED Indicators
Unlit Connection and normal operation.
Green Shows steady green for 10 seconds for normal operation after
startup completed.
Amber Steady during startup. Flashes during firmware upgrade or reset
to factory default.
Amber/Red Flashes amber/red if network connection is unavailable or lost.
Red Firmware upgrade failure.
Technical issues, clues and solutions
Issue Solution
I have no live view. Go to Fix common issues on page 16 .
My recordings are not
available. Go to Fix common issues on page 16 .
I cannot connect to my
cameras. Go to Fix common issues on page 16 .
I receive error notification:
“No contact”. Go to Fix common issues on page 16 .
My sites do not appear in my
mobile app. Make sure you have version 4 of the AXIS Companion mobile app.
Fix common issues
Before you restart, configure or reset your devices, we recommend you to save a system report so that you don’t loose any
valuable data.
See Save a system report on page 18 .
1. Check that your cameras and recorder have power.
2. Check that you are connected to the internet.
See Activate offline mode on page 12 .
3. Check that the network is working.
4. Check that the cameras are connected to the same network as the computer, unless you are remote.
Still not working?
5. Make sure that your cameras, recorder and AXIS Companion desktop app have the latest firmware and software updates.
See Upgrade firmware on page 17 .
6. Restart the AXIS Companion desktop app.
7. Restart you cameras and recorder.
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