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AWE MHUB4K431 User Manual Download Page 11

MHUB 4K (4x3+1) Manual 

11

TROUBLESHOOTING

Should you encounter a problem when using your MHUB a soft power cycle or hard reset of the matrix should 
resolve most issues. 

TO PERFORM A HARD RESET:

Power down every device connected to the central hub: all input sources and all HDTVs. Now power down the 

matrix itself. Leave off at the mains for at least ten to fifteen minutes. Finally connect and power on the matrix 
again as if doing it for the very first time.

NO/INTERMITTENT PICTURE ON HDTV, BLOCKY IMAGES OR SPARKLES:

Find the fault

: Drop the output resolution of the source device down to 1080i or 720p. If the picture appears 

correctly on the HDTV this indicates a bandwidth issue with the Cat cable run. The available bandwidth is too 
low for 1080p transmission. Check that the Cat cable is not bent, knotted, kinked or distorted in any way- this 
would prevent the high frequency signals from traveling throughout the intended length.

Ensure that the RJ45 connectors are fully inserted and click locked firmly into place to ensure perfect connector 

connection.

THIS CAN BE CAUSED BY:

1. 

Electromagnetic interference affecting the Cat5e/6/7 cable due to proximity to power lines.

2.  Imperfect RJ45 connector termination
3.  Use of wallplates or patch panels that cause too much bandwidth drop
4.  Poor quality Cat cabling or internal cable strand breakages caused by poor production
5.  Installation bending/strain/damage.

POSSIBLE FIXES:

Relocate cable run away from possible interference from power line (minimum 60cm)
Re-terminate RJ45 connectors or replace with better quality connectors
Remove wallplates and patch panels, replacing with direct cable runs and brush plates.
Upgrade to better quality Cat5e/6/7 cable.

Summary of Contents for MHUB4K431

Page 1: ...ode MHUB4K431 A D H 1 2 3 4 A 1 2 3 4 b 1 2 3 4 c 1 2 3 4 D S O U R C E I N P U T RS232 S T E R E O A V R I r O U T S O U R C E I R O U T D I S P L A Y I R I N h u b i r I N A B C D DigitaL 1 2 3 1 2 3 4 IP HUB CONTROL DC24v 1 2 3 4 ...

Page 2: ...Watch any four entertainment devices in 4K ULTRA HD on up to four HDTVs and send PoH MHUB 4K uses a two methods to deliver 4K Ultra HD to your HDTV s Three outputs use a single Cat 5 6 cable to deliver 4K Ultra HD up to distances of 40m the fourth output uses a HDMI cable to send 4K Ultra HD up to 8m Discrete IR means you can control your media device s as usual using your normal set top box remot...

Page 3: ...080i 3D 1080i 50Hz 1080p 30Hz 1080p 60Hz 4K 30Hz 4 4 4 4K 60Hz 4 2 0 UHD 30Hz 4 4 4 UHD 30Hz 4 4 4 3 Supported stereo or multichannel audio formats including Dolby Digital 2 0 Dolby Digital 5 1 Dolby Digital EX 6 1 Dolby Digital Plus 7 1 Dolby TrueHD 5 1 Dolby TrueHD 7 1 DTS 5 1 DTS HD Master 5 1 DTS HD Master 7 1 DTS 96 24 5 1 DTS ES Discrete 6 1 DTS ES Matrix 6 1 LPCM 2 0 LPCM 5 1 LPCM 6 1 LPCM ...

Page 4: ...you have an AVR in your system connect an IR TX to this port and place it on the IR window of your AVR 6 HDBaseT Outputs A C Connect your MHUB receivers to these ports via a CAT cable 7 HDMI Output D Connect a display to this port via a HDMI cable 8 DIGITAL Audio D Use this port to extract multi channel audio via a toslink cable from output D 9 STEREO Audio D Use these ports to extract stereo audi...

Page 5: ...e of your rooms is sent back to the splitter and sent to your source device to make it appear as though it is in the same room as you SOURCE CONTROL VIA IR BACKWARDS IR FOR OUTPUTS A B C 1 Plug IR transmitter TX into the numbered 3 5mm jack port labelled SOURCE IR OUT on the MHUB 4K 4x4 hub Make sure the number corresponds with the HDMI input the source device is connected to 2 Place IR transmitte...

Page 6: ...off DISPLAY CONTROL VIA IR FORWARDS IR FOR OUTPUTS A B C 1 Plug IR transmitter TX into the 3 5mm jack port labelled IR TX on the display receiver 2 Place IR transmitter TX in front of the IR eye of the display position it where you would usually point your remote to turn on or off your TV 3 Plug IR receiver RX into the numbered 3 5mm jack port labelled IR RX on the central hub Make sure the number...

Page 7: ...the displays are located upto 70m away 40m if 4K is required with an additional room on a short HDMI run All devices are being controlled via backwards IR S O U R C E I N P U T RS232 S T E R E O A V R I r O U T S O U R C E I R O U T D I S P L A Y I R I N h u b i r I N A B C D DigitaL 1 2 3 1 2 3 4 IP HUB CONTROL DC24v 1 2 3 4 RX RX RX IR cable HDMI cable 25m 82ft Max HDMI over cat cable 50m 164ft ...

Page 8: ...s This feature is for use when integrating with third party control systems In normal use these ports are not used or required For example a third party smart home system such as Con trol4 Crestron AMX or RTI can send IR commands to control devices at the TV receiver location from the loca tion of the central hub WORKING WITH IDENTICAL SOURCE DEVICES MHUB has discrete IR so it is possible to have ...

Page 9: ...ile internally on the MHUB to assist with the connection between the display and source By fixing the EDID you can specify the maximum resolution 3D functionality and audio output type from the matrix instead of the HDTV dictating what the source should output The matrix has multiple EDID management modes that will control how the EDID profiles from the individual displays and devices are combined...

Page 10: ... of the matrix via the IR receiver window on the front of the matrix and also via the IR RX cables connected to TV Receivers There are also 4 additional buttons ALL EDID CLEAR and OK ALL This selects all outputs so they can be set to the same input EDID This enables capture learn and set EDID profiles CLEAR Will cancel all operations such as Switching EDID learning OK Confirms operation INTEGRATIN...

Page 11: ...nsmission Check that the Cat cable is not bent knotted kinked or distorted in any way this would prevent the high frequency signals from traveling throughout the intended length Ensure that the RJ45 connectors are fully inserted and click locked firmly into place to ensure perfect connector connection THIS CAN BE CAUSED BY 1 Electromagnetic interference affecting the Cat5e 6 7 cable due to proximi...

Page 12: ...an Body Model 8kV air gap discharge 4kV contact discharge Dimensions mm Width x Depth x Height Central hub 372 165 28 Display receiver 120 x 74 x 18 Weight g Central hub 910g Display receiver 280g x4 Operating temperature 0 C 50 C 32 F 122 F Storage temperature 20 C 60 C 4 F 140 F Relative humidity 10 90 RH Non condensing Maximum power consumption Central hub 40W These specifications may change or...

Page 13: ...his guarantee please contact HDanywhere Customer Services support hdconnectivity com or telephone 0 1648 576 348 during UK office hours Hereby HDanywhere declares that this HDMI connectivity device is in compliance with the essential require ments and other relevant provisions of the following Directives 2006 95 EC LVD Directive 2004 108 EC EMC Directive 999 5 EC R TTE Directive www hdanywhere co ...

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