Avocent AMX Switch Series, Installer/User Manual

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Appendices 97
The console port on the AMX switch has locked up
• Check the terminal emulation software settings to ensure accuracy.
• Restart terminal emulation software and start again.
• Power cycle the AMX switch and start again.
The OSCAR interface does not display unless a switch is made
• Ensure that the monitor supports the 640 x 480 default resolution of the OSCAR interface. If
this resolution is not supported, access the command line and type
set def res 1
to change the
default resolution to 1024 x 768.
Connection to a second AMX switch in a dual matrix environment is halted
• Dual AMX matrix configuration is supported on AMX5111, AMX5121 or AMX5130 user
stations. Ensure that you are using a supported user station, and that the firmware is updated to
the latest revision.
• Ensure that both switches are updated with the latest firmware revision.
• The error message Connection to two different AMX environments is not supported. Please
disconnect one matrix switch is displayed. The AMX user station remains in its current state
until one of the AMX switches is disconnected.
Ensure the second AMX switch is part of the same environment as the primary AMX switch.
The AMX environment refers to a cluster of AMX switches that are synchronized together
through the AMWorks software.
• Discover and synchronize both AMX switches, and power cycle the user station.
• The error message Connection on both ports to the same matrix is not supported. Please
disconnect one cable is displayed. Ensure the same AMX switch is not connected to both ports
of the user station.
Enabling pod switch is not successful
• Make sure that the local target device is connected to the user station with an AMIQ module,
not an AMIQDM module. If you use an AMIQDM module to connect to the remote target
devices, you will need to connect to a remote target device through the OSCAR interface
before you may pod switch to the local target device.
• Make sure your AMX switching system is configured to allow for pod switching. You may
enable Pod Switch mode at any time, but the pod switch will not be successful if the AMX
switching system configuration is incorrect.
• If connecting to the remote target device in Shared mode and another user takes control, you
will not be able to pod switch to it from the local target device. Use the OSCAR interface to
connect to the remote target device. If you are able to regain control of the keyboard and
mouse, pod switching will be allowed between the remote and local target devices.
To avoid this issue, connect to the remote target device in Private mode.