Support by Fax
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FRITZ!Box Fon WLAN 7170 – 12 Customer Service Guide
Select the product for which you need support from the Sup-
port area. Click the “Mail Form” link to access the e-mail
form. Fill out the form and send it to AVM support by clicking
the “Send” button. Our Support team will respond by e-mail
as quickly as possible.
Support by Fax
If necessary, you can reach AVM Support at the fax number:
+49 (0)30 / 39 97 62 66
The following information should be included in your fax to
the Support team:
z
Your name and address.
z
An e-mail address or fax number at which you can be
reached.
z
the serial number of the FRITZ!Box Fon WLAN
The serial number is printed on the sticker attached to
the base of the device. Support staff will always check
this number to ensure that you are a registered user.
z
Which operating system do you use? For instance, Win-
dows XP or Windows 2000?
z
How is the FRITZ!Box Fon WLAN connected to your com-
puter, with a network cable or via WLAN?
z
At what step of the installation or in which application
does an error occur or an error message appear? What
is the exact wording of the message?
z
Which firmware does FRITZ!Box Fon WLAN use? The
firmware version is displayed on the “Overview” page
of the FRITZ!Box Fon WLAN user interface.
Once you have put together this information, please fax it to
AVM Support. The Support team will assist you in resolving
your problem.
