Chapter 28: Troubleshooting
229
To re-initialize (reset) the racks:
1
In the Plug-In Racks Reset dialog, click Reset to begin the
plug-in rack re-initialization.
When this step is completed, the Plug-In Racks are Ready dia-
log appears alerting you that the plug-in racks are ready to be
re-activated.
2
Click Use Racks to confirm that you want the racks to be
re-initialized. Status is shown on-screen. After the process is
complete, the console and all plug-ins are operational again.
Reset Mix Engines
Use this option to do a full system reset in one step. Reset Mix
Engines resumes all operations automatically, including the
console, settings, and plug-in racks.
To reset the Mix Engines and all operations immediately:
Click Reset Mix Engines in the Ready to Resume dialog.
Operations are brought back online; no further interaction is
required (no warning or confirmation dialogs appear).
More Options
Additional options are provided to clear the console, or to run
DigiTest (hardware diagnostics).
To access additional options:
Click More Options.
After clicking More Options, a dialog is displayed that pro-
vides the following options.
Clear Console
Click Clear Console to reset all D-Show parameters on all
channels to their factory default settings.
Run DigiTest
DigiTest is hardware diagnostics software for VENUE systems.
Only use DigiTest at the request of a Digidesign technician to
diagnose specific hardware problems.
Performing a Soft Reset
If your VENUE system ever needs to be reset, do the following:
To restart the system:
1
Go to the Options > System page.
2
Hold Default (Alt) and click the Shut Down button.
If restarting the system does not correct a problem, you may
have to reset hardware components, identify and remove any
incompatible plug-ins, or reinstall VENUE D-Show software
using the System Restore CD.
Additional Reset Options
Additional shortcuts are provided while restarting the system,
which let you do the following:
• Back up the current show settings and clear the console. Use
this option if you suspect an auto-saved setting has become
corrupted. This lets you save your most recent settings and
clear the console without having to do a full system restore.
– or –
• Launch into Explorer, to be able to manually manage soft-
ware components. Use this option to troubleshoot the sys-
tem if problems arise early in the startup process and persist
through repeated restarts.
Backup and Clear Console
To backup and clear the console at restart:
1
Start or restart the system.
2
Watch the screen closely during the startup process. As soon
as the cursor becomes visible (and before the VENUE D-Show
Software logo screen appears) press and hold the C key on the
computer keyboard. Continue to hold the C key (do not press
it repeatedly).
3
A dialog appears that lets you choose to backup your
auto-saved settings and clear the console, or to continue and
load settings normally.
Resetting the plug-in racks
Audio may be interrupted or may change levels during
this reset procedure.
If you press the C key too early in the startup process, the
USB keyboard is reset instead of calling the Backup and
Clear dialog. If you do not see the backup and clear dialog,
repeat the restart process and try again.
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