Avid Technology AirSpeed Multi Stream, Installation And User Manual

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Performing Hardware Diagnostics
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Error Log
If an error is detected during a test, information about the error is recorded to the log file.
The board information along with the log file is saved in a .txt file inside the folder
DIAG_LOG_FILES. The name of the log file is AED_LOG_YBBKxxxxxx.TXT (where
YBBKxxxxxx is the board serial number). The log records the results each time the
diagnostics are performed. To start a clean log file, rename, delete or move the current .txt
file.
The log file displays the following:
• The name of the test
• If it passed or failed
• If it failed and why it failed
• The time and date that it failed
To view the error log:
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Browse to the .txt file and double-click the file icon. A text editor will open and display
the information. Print this file from the application if you want a hard copy.
Diagnostic Test Failed
If a test fails, check the following and run the diagnostics again before contacting your Avid
representative.
Do the following to resolve the problem:
1. Check that all other applications are closed.
2. Reseat all external cables. Make sure you have connected the appropriate cable for the
test you are running.
3. Quit the diagnostic application and restart it.
4. Run the diagnostics again.
5. If you still are having problems, power cycle the CPU.
This power cycles the Avid hardware.
6. Run the diagnostics again.
7. If the failure persists, save the log file and contact your Avid representative.
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Avid does not authorize customers to open the Avid hardware. The Avid hardware
must be replaced in its entirety.